Bank of Qld suffers EFTPOS outage

Bank of Qld suffers EFTPOS outage

Summary: Last weekend, some customers buying goods from merchants with Bank of Queensland EFTPOS terminals had to have their purchases processed manually after payments failed to work.

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in brief Last weekend, some customers buying goods from merchants with Bank of Queensland EFTPOS terminals had to have their purchases processed manually after payments failed to work.

The bank's transaction processing service provider had some technical issues that resulted in intermittent network failures while processing transactions from some terminals, a spokesperson for the bank said.

The problem had surfaced on Saturday night. A "partial" fix was cobbled together on Sunday before the service was completely fixed on Monday. The spokesperson said that the service provider had made system changes to address the problem and to reduce the risk of it happening again.

The problem didn't affect Bank of Queensland customers accessing their account using internet or telephone banking or withdrawing via ATM.

Topics: Networking, Banking, E-Commerce

Suzanne Tindal

About Suzanne Tindal

Suzanne Tindal cut her teeth at ZDNet.com.au as the site's telecommunications reporter, a role that saw her break some of the biggest stories associated with the National Broadband Network process. She then turned her attention to all matters in government and corporate ICT circles. Now she's taking on the whole gamut as news editor for the site.

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2 comments
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  • Severe Understatements and Errors

    The problem was far more widespread than this article indicates.

    All of the BoQ EFTPOS merchants I know (including me) had BoQ EFTPOS terminals that were out of action for more than 24 hours. For us, our EFTPOS terminal was continuously and completely out of action from 12:20 PM on Saturday until 5:09 PM on Sunday.

    Numerous phone calls to the Bank of Queensland EFTPOS Merchant Hot-line , and hours on hold, and the problem could not be resolved until vert late Sunday afternoon. During phone calls, every Bank of Queensland EFTPOS Merchant Hot-line staff member that I spoke to confirmed that the same problem affected all Bank of Queensland EFTPOS Merchant Terminals and not just "some terminals" that the article above suggests.

    In addition, the problem was continuous and not intermittent as the article above suggests.

    Finally, dropping back to the manual system is not an option for EFTPOS transactions over $100. Bank of Queensland have a maximum limit of $100 per EFTPOS transaction. (Note: I am talking about EFTPOS transactions only, I am NOT talking about credit card transactions here). And, you are specifically forbidden by Bank of Queensland from splitting a larger transaction into multiple sub-$100 transactions. So, if the customer wanted to buy a product or service that costed more than $100 via EFTPOS (such as accommodation), there was no option but to send the customer to an ATM. The nearest ATM to us is more than 6 KM away, and bnecause we are in peak holiday season at the moment, the holiday accommodation we provide costs more than $100, so this complete breakdown in the Bank of Queensland EFTPOS processing cost us a LOT of business.

    How dare they attempt to downplay the issue like this. Absolutely outrageous !!! Disgusting ! Shame on you Bank of Queensland !!!
    anonymous
  • BOQ outage

    Shouldn't bank with a bit player, although I would have thought First Data would have had a fix in a more prompt fashion.
    anonymous