Apple acknowledges reception problem in iPhone 3G

Apple acknowledges reception problem in iPhone 3G

Summary: According to an email response received from a MacRumors reader purportedly from Steve Jobs, the iPhone 3G connectivity issue affects 2 percent of iPhones shipped and is fixable through a software update. The email response was as follows:We are working on some bugs which affect around 2% of the iPhones shipped, and hope to have a software update soon.

SHARE:

According to an email response received from a MacRumors reader purportedly from Steve Jobs, the iPhone 3G connectivity issue affects 2 percent of iPhones shipped and is fixable through a software update. The email response was as follows:

We are working on some bugs which affect around 2% of the iPhones shipped, and hope to have a software update soon.

Steve

According to a poll in my 14 August story about the issue 64 percent or respondents said that they were having problems with their iPhone 3G data reception.

[poll id=141]

 

 

Topics: Wi-Fi, Apple, Collaboration, Hardware, iPhone, Mobility, Networking

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

33 comments
Log in or register to join the discussion
  • Why only 2%

    If there is a problem with the phone, why would it only affect
    2%. It seems that if it were a hardware, software, or service
    problem, it would affect all iphones or all iphones in specific
    areas and not sporadically in certain areas. Does it mean that
    there was a manufacturing problem with a small number of
    iphones. It must be an interesting problem.
    Prime Detailer
    • well..

      [i]If there is a problem with the phone, why would it only affect 2%. It seems that if it were a hardware, software, or service problem, it would affect all iphones or all iphones in specific areas and not sporadically in certain areas.[/i]

      If they say it's only 2%, most people won't worry. If they say it's 40%, some iPhone owners will begin to panic.
      Badgered
      • Not 2%

        There's no way it's only 2%. People on support threads have reported returning several iPhones and having the same issue on the new one. Either they have REALLY bad luck, or ...
        msanto00
        • It might be tied

          to particular batches of phones. So if people return the phone and get a replacement from the same batch they might still be getting a defective one.
          tikigawd
  • RE: Apple acknowldges reception problem in iPhone 3G

    The 2% is a somewhat dubious number. Perhaps Apple is only counting the number of people who have actually complained?
    Sleeper Service
  • RE: Apple acknowldges reception problem in iPhone 3G

    So why are "2%" of phones behaving differently than the other 98%? If true it can only be a hardware fault and the affected phones should therefore be replaced by new, working models.
    JeffreyTheMagnificent
  • At least they have gotten past denying ....

    ... the problem exists. Next maybe they can work on using real numbers affected and then finally fixing the issue.
    ShadeTree
    • At least they've gotten this far

      Most carriers will just tell you you're out of range and SOL. That's what I'm going through with my phone, even though others with my carrier using a different phone get perfect 5 bar reception where I get nothing.

      So yes, while Apple still needs to improve on disclosure, at least they are moving in the right direction on this one.
      Michael Kelly
      • Who's your provider? (nt)

        (nt)
        tikigawd
  • But the talkbacks said there was no problem!

    You know who you are. :)
    NonZealot
  • RE: Apple acknowldges reception problem in iPhone 3G

    hummm seems like a hardware problem they are trying to work around in software.... because 2% don't have different software...

    If the software works on 98% of the phones, how it is that 2% are defective, sheeze!

    In my case I can go from 5 bars of EDGE, turn on 3G and go to No Service.
    niggly
    • Yah!

      Finally someone on a forum, somewhere that has done an
      actual test!

      Can you start spreading the EDGE mantra too, so it doesn't
      just sound like one person ranting and maybe a few
      people helping.

      Turn off 3G. Use WiFi unless you need internet while
      roaming from an accessible WiFi base station.

      Apple has botched a few things of late. One of them is way
      out of the ordinary for them (since they always like to hold
      all the cards). That is the US iPhone 3G release. They are
      all being carried on a network being rolled out. Probably
      they should not have released it to the USA market
      (because of the AT&T exclusivity) for another year. I
      wonder how that would have been taken by the American
      market?

      I am in Australia. I am on Telstra, the worst plan provider,
      but with a rolled out network. If I was with the other two
      iPhone providers I would have horrid coverage where I live.

      In the USA you have to use AT&T.

      I have switched 3G off, more battery life is my reason. I
      also realised that the iPhone uses 3G as WiFi roaming since
      it cannot access video services, which are still a generation
      of network away from being worthy anyway (from
      experience with my last 4 3G video phones).
      cy_starkman@...
      • Applefucius say

        Why turn off 3G when 3G is one of main selling points?
        tikigawd
        • Ahh, grasshopper

          Truly it would seem, and yet it is but marketing.

          Consider.

          3G is but a humble roaming WiFi, slower, more expensive
          and uses more battery. Use it for its purpose or if there is
          no 2.5G where you walk. Otherwise why bother because..

          Truly.

          The main marketing point of 3G phones is 3G streaming
          video services so you may see tiny blobs of colour jerking
          about on the screen and imagine them as your best friend
          or favourite football team. 2.5G is still perfect for voice,
          text, even email headers, apps looking up small data feeds
          and short syncing.

          So wisely.

          The Apple iPhone does not have 3G video services as it is
          still but a humble and unenlightened technology, another
          generation of network away from its awakening.

          Now we shall meditate.

          I don't need 3G on all the time just to impress the occasional friend with YouTube.

          ---

          Also because turning it off is a diagnostics approach and
          that if you are in the USA you are using a 3G phone on a
          3G network which is a) still early in its roll out and b) not
          using the best frequency for distance from tower or
          getting through dense objects. Hence NY is one of the
          worst places.

          I am on the other side of the world and knew about the
          AT&T network issue before the iPhone 3G was released,
          mostly from the news articles quoting Steve Job's keynote?
          !
          cy_starkman@...
  • ...2% that's a cover-up

    Apple claims only 2% are having problems; that???s a cover-up. Eight of my colleagues have iPhones, seven of then are having major issues, one claims to have only minor issues. Out of the eight two returned their iPhones back. That's more than 2%...just look at the above survey those that look like 2% to you?
    gavids
    • ...

      I think the 2% is mysteriously like the 1-2% of MobileMe. It
      is a marketing thing and maybe not so honest. It is highly
      likely that a percentage of the handsets came off with a
      bad batch of wireless chips.

      What needs doing now is some good fault testing.

      Get your friends to try their phones without 3G on.

      Get another AT&T 3G phone right next to the iPhone, call
      the same people, do a conference call. Mind you I have
      observed 2 mobiles next to each other reporting
      completely different signal.

      I even recall one genuine low signal situation (with a
      Motorola 3G) where two of us (though with different
      handsets) had to be standing in really odd and different
      places. If we swapped places it didn't work. That evening
      the places had shifted to other equally unlikely spots. It's
      not like the hills moved over the day. Yet the signal was
      almost blowing around.

      I am in another country, using a different provider, so I am
      not a good test comparison. Recently while out bush
      camping I was one of the only ones with good reception.
      We were all watching YouTube via 3G on my iPhone. This
      helps you and your friends, not at all though.
      cy_starkman@...
  • "More bars in more places"

    Are we talking general reception of incoming calls, internet
    connectivity, or SMS text messaging? If so, is it really an
    Apple problem? Or an AT&T issue?

    AT&T claims to have "more bars in more places", which is a
    claim of superior reception. Yet, I have more times where
    I'm running around trying to get "more bars" with my
    iPhone then not. I have horrible reception at home, and
    have to literally stand in my bathroom to get good
    reception. Other then intermittent reception, I'm not having
    any other real problems with my iPhone.
    3dtodd
    • Some sense

      Now here is someone who is thinking about the issue.

      Can you try the iPhone 3G without 3G and see how it goes.
      cy_starkman@...
  • RE: Apple acknowldges reception problem in iPhone 3G

    I have been with AT&T for many years. I got my iphone about three weeks ago and get dropped in the middle of calls in places that my previous phones never dropped. This is definitely an iphone problem.
    phileb@...
    • Many years of 3G?

      Hi.

      If you have been with A&T for many years your mobile
      phones were not 3G. Even with the launch of the iPhone 3G
      the media reported that AT&T was rolling out its 3G
      network, not that it was rolled out.

      Potentially your last phone was 3G with AT&T, I don't
      know, you don't mention. It also potentially wasn't.

      Turn off 3G, see how the iPhone performs without it.
      cy_starkman@...