The Apple Core

Jason D. O'Grady & David Morgenstern

Apple removing screen film from stores

By | March 18, 2010, 9:31am PDT

Summary: , Notebooks & Tablets, Jason D. O’Grady Apple has stopped selling screen film — that clear adhesive vinyl that prevents glare and scratches — and any products that ship with a film, in its online and retail stores. The removal came as a surprise to vendors who [...]

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Apple has stopped selling screen film — that clear adhesive vinyl that prevents glare and scratches — and any products that ship with a film, in its online and retail stores. The removal came as a surprise to vendors who weren’t notified in advance of Apple’s plans.

Vendors tell Macworld that “Apple will no longer sell such products, or any other products that adhere to Apple devices.” The operative word here is adhere.

One theory that’s being floated is that because the films are difficult to install, they are prone to bubbles and other imperfections, contributing to a higher than normal rate of returns. Another theory is that Apple doesn’t want to give the impression that a screen film is necessary.

The impending release of the iPad on April 3 could also be a contributing factor. Apple doesn’t want customers to feel that a screen film is a requirement or that they didn’t design the iPad with glare and scratch-resistance in mind. I’ll reserve judgment on the iPad screen until I see it in person.

Personally, I think that films are essential. I use a RadTech ClearCal antiglare screen film on my MBP15 because my model only came in glossy. My iPhone film of choice is iWrap, but only on the front. I use a protective case around the rest of my iPhone 24/7.

It’s worth noting that almost every iPod and iPhone case sold these days includes some sort of a screen film as part of the package, and Apple’s new ban includes them too. Macworld reports that some vendors are scrambling to repackage their cases so as not to lose precious shelf space in Apple’s high-traffic stores.

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Topics

Jason O'Grady is a journalist and author specializing in mobile technology. He has published six books on Apple and mobile gadgets and his PowerPage blog has been publishing for over 15 years.

Disclosure

Jason D. O'Grady

Jason D. O'Grady is the creator and editor of O'Grady's PowerPage, which has been publishing mobile technology news since 1995. He maintains an advertising relationship with the following legacy advertisers on the PowerPage:

  • Amazon Associates
  • Google Adsense
  • Tekserve
  • Advertising on the PowerPage is brokered by a third-party agency (BackBeat Media) and he recuses himself from these negotiations.

Biography

Jason D. O'Grady

Jason D. O'Grady developed an affinity for Apple computers after using the original Lisa, and this affinity turned into a bona-fide obsession when he got the original 128 KB Macintosh in 1984.

He started writing one of the first Web sites about Apple (O'Grady's PowerPage) in 1995 and is considered to be one of the fathers of blogging. He has been a frequent speaker at the Macworld Expo conference and a member of the conference faculty. He also co-founded the first dedicated PowerBook User Group (PPUG) in the United States.

After winning a major legal battle with Apple in 2006, he set the precedent that independent journalists are entitled to the same protections under the First Amendment as members of the mainstream media.

O'Grady is the author of The Nexus One Pocket Guide, The Droid Pocket Guide, The Google Phone Pocket Guide, and The Garmin nuvi Pocket Guide (Peachpit Press), the author of Corporations That Changed the World: Apple Inc. (Greenwood Press), and a contributor to The Mac Bible (Peachpit Press). In addition, he has contributed to numerous Mac publications over the years, including MacWEEK, Macworld, and MacPower (Japan).

When he's not writing about Apple for ZDNet at The Apple Core, he enjoys spending time with his family in New Jersey.

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RE: Apple removing screen film from stores
JavaJobber 30th Aug 2010
Fun to come back to this now that I've seen articles on Apple's possible use of Gorilla Glass.
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I hate glossy screens. [nt]
olePigeon 18th Mar 2010
[nt]
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Now let's get those reporters cracking and find out exactly
why from the horse's mouth!
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What's the real reason?
bobiroc 18th Mar 2010
Are they getting returns on the screen film or their laptops or other devices these are made for. I have not put one of these on my laptop but it does have a matte screen already. I do, however, have one on my iPhone and I agree it is a very valuable addition. Saves the screen from little scratches and what not from being used and touched.

If the products are selling well then why remove them. You are going to get some returns here and there because people are impatient and cannot follow directions but I am wondering if they are trying to say that these are not necessary or just cash in on people that slightly damage their screen.
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I Have A Matte Screen On My IPhone As Well
itanalyst2@... 18th Mar 2010
Along with the impact case on it, I love it...no glare, no scratches, in mint condition....

Stupid move on Apple's part.
0 Votes
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Tend to agree
AttackComputerWhiz 19th Mar 2010
...with that last line.

Despite some anecdotes here, the screens really ARE flimsy-especially on their portable hardware. I cannot begin to count all the people I know with iTouchs or iPhones that have cracked screens.

Since they are NOT covered under warranty, Apple has a cash cow here. One must pay $129 (the price quoted at an Apple store) to get a REFURB replacement unit or have their entire warranty voided. If you do not rectify the screen issue, Apple will not fix anything else that goes wrong with your expensive toy.

Since the iPad is coming out with the same screen type as for the iTouch/iPhones, I can only imagine the smiles behind the scenes as their bean-counters prep for all those fees for screen replacements.
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Can't count...?
Snowy_River 19th Mar 2010
I'd like to offer a counter (haha) example to your inability to count the
number of people you know with cracked screens. Between people that I
know with iPod Touches and iPhones, I have a pool of probably close to
50 people. Of all of them, there has only been one case of a cracked
screen, and it was because he had his iPhone in his back pocket and sat
on it. Myriads of cases of drops, fumbles, etc., but not one crack from
those.

That said, I, too, advocate for screen covers, because, even if glass is
hard to scratch, one scratch is enough to make the whole thing look
terrible...
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I second that.....
OhTheHumanity 18th Mar 2010
They are a pain in lighted conditions. Nice in the dark, but how often do we use them in the dark. Florescent lights are very bad with them too.

Save the Matte Screen!!!!
0 Votes
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why would anyone put a film on your iphone?
lostarchitect 18th Mar 2010
It's pretty difficult to scratch glass. If you
exercise a minimum level of care you'll be fine. I had
a 1st gen iPhone for 2 years and a 3GS for several
months, and neither screen had a blemish. Hell, my
girlfriend has abused her 1st gen iPhone like you
wouldn't believe. The back of the thing is all dinged
and scratched, and the sleep button barely works, yet
the screen is fine. And do you remember that video
when the iphone first came out of the guys putting it
in a bag with a bunch of keys?

These films are junk, they ugly up the phone, usually
peel and bubble and add a haze to the screen. Why
would you want this?
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Because it does not seem to be glass
rhon@... 19th Mar 2010
The 1st generation iphone had a glass screen and it was hard to damage
it. With that in mind I did not put a film on the 3GS. BIg mistake! It looks
like the upper layer is not glass at all but a kind of plastic. I kept it in my
pocket for just a few days and it was scratched badly by coins. This was
unthinkable with the 1st generation.

The films are indeed ugly, but not as ugly as a scratched screen.
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I had a 3GS
lostarchitect 21st Mar 2010
and experienced none of these issues. The screen is, in fact glass. Also,
keeping your device in your pocket banging around with metal objects is
kind of a bad idea in general.
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Don't know why everybody else does so, but the people I talk to do so
because the phone is a lot less slippery (and that's why I do so happy. Not
because of the risk of scratches, but pure usability.

My 2c,


Bart-Jan.
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because people care for their personal technology
jedikitty@... Updated - 19th Mar 2010
Why want this? For a simple reason that a) scratched screen looks like ****, b) replacement of said scratched screen is costly.
I've been an iPhone junkie ever since they came out, and always used a good screen film. Going even further, my 3GS is covered head to toe with ZAGG's invisibleSHIELD - works precisely as advertised and does not add any "haze" to the screen (you must be talking about these crappy, 99 cent cheapo films you get on eBay, right?). Oh, and when applied correctly (and that was also quite simple, actually), it does not "peel or bubble" either, and it's warrantied.
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I care for my tech.
lostarchitect 21st Mar 2010
In fact, I care for things extremely well. I had a first gen iphone for 2
years, and it looked almost pristine. I sold a powerbook g4 after 4 years
and it was in incredible shape. I don't use a case or film on my phone and
never have. It is totally unnecessary if you exercise a minimal amount of
care with your device.
0 Votes
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love it... so typical. Its amazing how much you can do when you know you can get away with it.
0 Votes
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I have to ask this...
Rick_K 18th Mar 2010
Why are there so many speculation articles? How about
someone get off their lazy behind and get some answers?
Creating articles, that are pure speculation, are too common
on ZDNet. I read the article hoping to find an answer, but
only found another speculation article again. It is sad that
this place is turning into a ?National Inquirer? type of site.
0 Votes
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so go find the answer
jedikitty@... 19th Mar 2010
and enlighten us all.
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RE: Apple removing screen film from stores
karen.nash0830@... 19th Mar 2010
Good. Overpackaging with plastics is a lethal plague. My iPhone is fine without any of this dreck.
0 Votes
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Store employee in Scottsdale tried hard to convince me
that I didn't need the screen cover for my MBP. I convinced
her otherwise by simply opening my MBP in the courtyard
in front of the store and asking her to read the contents of
the Apple store web site to me...

Glare from the outdoor environment may it impossible.

I now have a matte screen cover.
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RE: Apple removing screen film from stores
ymcacork@... 19th Mar 2010
Well, films I used were very good-almost unnoticeable ( so, not ugly or hazy as you suggest) & it wasn't to prevent scratches. Get this - I dropped mine on tiles & only for the film the screen would have shattered & been unusable. As it was it cracked a bit but I could still use it & rad it fine.
If , for no other reason, it's worth it.
0 Votes
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The makers of CTR monitors spent millions to reduce or suppress glare. You could buy anti-glare screens for them.

The first LCD all had a mate finish, and that was good. Nobody complained about that mate finish.
On a mate finish, a small scratch is often unnoticeable. On a glossy finish, any tiny scratch becomes a problem.

Now, they spent who know how much to give us high gloss LCDs. Then, they unilateraly forbid us from having accessories to remove that glare.

It just sucks. It's even worst on a portable device as you can't controll the ambient lighting conditions as you can for a desktop.
0 Votes
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"matte" - Two Ts, not one...
PollyProteus 19th Mar 2010
nt
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LOL
jedikitty@... 19th Mar 2010
nt
0 Votes
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Try knowing what you're talking about.
CRT Cathode Ray Tube. NOT CTR.

Why the difference? Because CRTs never had flat screens, try as they might they could never be completely flat although they got close. LCD screens we use now are flat, totatlly flat. This means by position that YOU CAN control lighting conditions. My wife was as demanding as all of you here complaining about glossy screens. She was sure she'd hate hers when it came. I don't know if you people have vision issues or what but it took all of a day of her new laptop with the glossy screen to convert her. Gossy screens are brighter and give better detail.

BTW, they are NOT "unilateraly" forbiding anyone from using these accessories.
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RE: Apple removing screen film from stores
Too_Busy_To_Be_Here 19th Mar 2010
Whoop-De-Do...

Go to Frye's, Best Buy, Wal-Mart, etc. and you'll have more films than you can stand. Who buys these at premium pricing in Apple Store anyway?

And as for glare, can anyone tell me why they insist on creating those ridiculous shiny displays?

They seemed to have gotten the hint with the MacBook Pro 17" but of course you have to spend an extra $50 to lose the glare.

I needed one for a while for development but refused to buy it until the anti-glare option was available.
0 Votes
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Whats wrong with you people????
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it is product facism
cymru999 19th Mar 2010
the company that sells me a product telling me that I can't protect it if I want to - as for contacting apple to ask questions I have emailed twice about different things and never had a reply
Then I shouldnt be surprised apple are only interested in selling more and more new shiny hardware. I am glad I bought a second user model so that I havent put any money directly into their pockets. Great product but really protectionistic company which I dont like.
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Not fascism
rahbm 19th Mar 2010
It is Apple deciding what to sell in its own retail outlets.

If you want the film there are still plenty of places to buy it.

My first glossy screen was an HP Pavilion laptop in 2005; I thought I
would hate it, but I soon preferred it over any of my matte screens.
That said, I don't use laptops outside.
0 Votes
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Are you really that stupid?
3dtodd 19th Mar 2010
The anti-glare film for computer screens is extremely important for those of us who work in film and visual effects. A shiny computer screen is a match made in Hell, and extremely stupid.
0 Votes
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So go back and get a matte screen
still not nice 20th Mar 2010
Apple has them as an option now, ya know...

sheesh...
0 Votes
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For all their stylistic beauty, Apple products are so fragile and scratch-prone that some sort of protection is a must. When I bought my last touch, I also bought an Invisible Shield; the touch went straight from its box into the Shield. I tell all my friends the same thing: don't buy an ipod without first buying a shield!

The other option, of course, is to bury your beautiful, sleek, Apple device in some sort of silicone, leather, or plastic cover which adds bulk and completely hides the gadget's original beauty.

In contrast, I've had a Zune for three years with absolutely NO protection...still looks brand new.
0 Votes
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Actually, I chose to 'bury' my iPod Touch in a PixelSkin, which looks nice and helps give a nice tactile feel to the device. I'll take a bit of bulk if it means that I worry less about dropping it now since it is easier to grip.

Plus, I actually kind of like the look of the case personally.

Though I do agree with you on the screen protection. The screen on mine got a few light scratches just in the week it took for my eBay ordered screen film to arrive and I wasn't that hard on the device during that time. Needless to say, the back of the iPod was horribly scratched by the time I got the PixelSkin case on it.
0 Votes
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My response to the glossy screen?
Simple for monitors..I buy Dell
Supersharp screens. They are matte.
They are excellent and they are cheaper,
more flexible and did I say..they are
MATTE. Hear that Apple MATTE..in case
they do not understand...MATTE means I
do not have to see anything on the
screen that does not come from it. What
makes Apple so obsessed with gloss?
For a gigantic company to not give the
customer the obvious option is bad
business practice in my estimation. I
would gladly have gotten Apple screens
if they came as I wanted them to be and
were competitively priced. They are not
and in my studio, I have many screens
and none are shiny ones...
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Large touchscreen
Ennev 19th Mar 2010
Maybe because they would not be compatible with a large touchscreen. So if someone where to put that on a iPad for example it would not work? Maybe there is also a macbook coming with a touchscreen soon!
0 Votes
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I won't touch my iPad until I have protective film on it. My iPhone
would be toast if not for such film. Every couple months the film
gets scratched beyond use and has to be replaced. Cheaper than
a new screen.
0 Votes
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RE: Apple removing screen film from stores
ronangel Updated - 19th Mar 2010
somebody is going to make a lot of money selling screen film... If I were connected with that business I would buy up every piece of apple screen film I could lay my hands on,repackage it, hold onto it until shelves were clear, & sell sell sell!
0 Votes
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Heat / Insulating properties
mattmuir 19th Mar 2010
I believe may be the real reason. Will be interesting to see if the
stop selling covers too....
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RE: Apple removing screen film from stores
AnotherDesign 19th Mar 2010
The fashion of glossy screens has sadly taken over the computing and communications world. High contrast images and social networking seem to rule. Apple, instead of holding onto what was the most usable of screen surfaces to use for graphics, photography and professional work has followed suit. Matte screens are only available on 15" & 17" MBPs, and then for an additional ?41. For most of us who need 13" laptops or iMac desktops and who do not wish to work through the distraction of glare and reflections, self adhesive anti glare film was an attempt to solve this problem. However, because Apple now equates to Glossy as a brand image, this film is now banned from their stores. It really is time for Apple to regain their position as a designer of computers that look fantastic and are the very best to use. Just possibly they have removed the film from their stores because all models will soon be available with anti glare screens.
0 Votes
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My mac pro has one and the key caps have left ghosts on the screen itself. They are more annoying than scratches and glare.

I have one on my touch tablet. Yes it protects the screen which is notoriously fragile. But it also very noticeably degrades touch performance and sensitivity.

So, perhaps those are two reasons.
0 Votes
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Another ZDNet faux pas?
3dtodd 19th Mar 2010
Is this serious news from Apple? Or typical ZDNet behavior in jumping on any (and every) opportunity to slam Apple?

When it comes to Apple and Macs in general, ZDNet is as reliable as the alcoholic cousin who sleeps on your couch promising to look for a job one day.
0 Votes
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Utter NONSENSE
woofa 19th Mar 2010
While I agree this isn't big news it's also not even remotely true that ZDNet is always after Apple trying to tear it down.
0 Votes
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Cause I am not aware of such time.
0 Votes
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A lot of the glare people get comes from
Laraine Anne Barker 19th Mar 2010
not putting their computers in the right place. I get no reflection in
my Cinema display (and the sun is pouring into the room at the
moment) never mind glare, because I worked out the best place in
the room to set up my Mac.
0 Votes
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CRTs, plastic, glass laminates and AR coatings
Opcom_ Updated - 19th Mar 2010
As far as scratching the little portable screens, it comes with the territory. A "quality" portable display should have a replaceable piece of 1/16" or 1/8" AR coated glass, not plastic. After all, it seems many here regard the handy-gadgets as some would fine watches. But fine watches have a synthetic sapphire cover. The cheapies have glass. It's all perspective. Glass should be standard; or glass laminated over plastic. I'd pay extra for coated sapphire, IF the device was worth it. I see none that are, really. Maybe a tablet I was going to keep for 5-10 years. And I -do- keep equipments that long or more. If they last. That is another can of worms.

CRTs -I love them. Large and inefficient and heavy, but the 19"x12" viewable Sun (Trinitron) CRT monitor hooked to my computer is a pleasure to watch DVDs on as well as displaying graphics the way I like. There is no dithering over pixels and no indecision about subtle hues except by the computer. It is not matte but has antireflective coatings. At perhaps 8 or 9 years old, it still has quite a good calibrate-able image and I take very good care of it (have replaced many capacitors and own a beltron too), and same goes for the 3 or 4 spares I have out in the lab. So, it all comes down to what someone likes.
0 Votes
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So 30's
FiOS-Dave 19th Mar 2010
Doesn't Apple realize that film is passe?
It was replaced years ago by tape and now by solid state devices. Maybe it wasn't Safety Film?
I think Windex says it will remove film...
0 Votes
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Someone check me on this, but I'm guessing that the iPad
uses a capitative display which requires naked skin contact.
Most of these skins impeded that contact to some degree and
thus reduce touch accuracy and give the impression that the
device is a piece of junk.

I saw this on a Palm pre recently. These screens seem to
dislike the skins.
0 Votes
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Is it a coincidence this crops up after Apple releases
the battery replacement program for the iPad?

How much time does Apple want techs stripping botched
film applications on iPads while refurbishing them for
replacement or repair? The same may apply to iPhone and
iPod repair.
0 Votes
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Fun to come back to this now that I've seen articles on Apple's possible use of Gorilla Glass.

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