The Apple Core

Jason D. O'Grady & David Morgenstern

Apple should have done Ford Sync

By | September 12, 2011, 12:01am PDT

Summary: I recently rented a 2011 Ford Edge with Ford Sync. When the time came, I didn’t want to turn it back in.

I recently rented a 2011 Ford Edge with Ford Sync. When the time came, I didn’t want to turn it back in.

Sync is the hands-free entertainment/communications system from Microsoft that’s factory-installed in more than 2 million Ford, Lincoln, and Mercury vehicles since the Fall of 2007 — and it’s great. Sync is the kind of technology that Apple could have set the standard and owned the industry, but didn’t.

Sync has a ton of excellent features, most notably all the places to plug in your iPhone. I instinctively grabbed my trusty 12v to twin USB adapter from my Pilot (out of habit) before taking the Ford Edge for a spin — but I didn’t need it. In the Edge, Sync has two USB ports that can charge and (play from) an iPhone, or you can plug in a USB drive and browse your music by genre, album, artist, playlist or song title. In addition to the USB inputs, the Edge has an SD card slot and RCAs inputs to connect just about any video player including a camcorder, video game or video iPod.

The voice stuff is great too. Some of the simpler voice commands include “Play Genre: Rock,” “Play [Artist]” or “Play Track: [Song Title].” But Bluetooth is where it’s at. I love having an audiobook playing from my iPhone out via the Bluetooth connection in the vehicle for longer drives. The best part is turning on my Jawbone Era (the best BT headset around) when I park and having it seamlessly pickup the connection and continue playing my book in my headset as I continue on foot.

Sync’s Bluetooth is great for books, podcasts and music but also acts as a hands-free calling system and it was dead-simple to pair to the iPhone 4. I usually opt for my Jawbone when I need to make calls from the car, but the Sync’s hands-free calling is a nice backup option if you don’t have a dedicated Bluetooth headset — or didn’t bring it with you.

Granted, I’m comparing the ‘11 Sync setup to an ‘09 Honda Pilot and a ‘08 Toyota Prius, and I know that both have newer/better Bluetooth options available. I wish that I would have explored the Ford Sync system further before purchasing our family Pilot — but whatever. I also wish Apple would have come out with some sort of integrated car hub because I think that it could be even better.

Since Apple owns iOS, the dock connector and the wonderfully popular hardware in between, it could build the ultimate automotive hub for our iDevices. Think of a thin client Mac (more Apple TV than Mac mini) that could manage all of the playback, charging, syncing and storage of connected devices, or even better - an iOS-based entertainment system that brings apps to the dashboard?

I know, I know, Apple has its hands full and automotive isn’t a core competency. I get that. But after using Sync for just a week, and seeing how easily it worked with the cadre of devices that I carry around at any given time I was impressed. After using Sync for a couple of days it’s obvious that Ford and Microsoft have made a lot of progress with Sync, but it isn’t perfect and I can only imagine what Apple could do in the same space.

What about you? What’s your perfect car/media player set up?

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Topics

Jason O'Grady is a journalist and author specializing in mobile technology. He has published six books on Apple and mobile gadgets and his PowerPage blog has been publishing for over 15 years.

Disclosure

Jason D. O'Grady

Jason D. O'Grady is the creator and editor of O'Grady's PowerPage, which has been publishing mobile technology news since 1995. He maintains an advertising relationship with the following legacy advertisers on the PowerPage:

  • Amazon Associates
  • Google Adsense
  • Tekserve
  • Advertising on the PowerPage is brokered by a third-party agency (BackBeat Media) and he recuses himself from these negotiations.

Biography

Jason D. O'Grady

Jason D. O'Grady developed an affinity for Apple computers after using the original Lisa, and this affinity turned into a bona-fide obsession when he got the original 128 KB Macintosh in 1984.

He started writing one of the first Web sites about Apple (O'Grady's PowerPage) in 1995 and is considered to be one of the fathers of blogging. He has been a frequent speaker at the Macworld Expo conference and a member of the conference faculty. He also co-founded the first dedicated PowerBook User Group (PPUG) in the United States.

After winning a major legal battle with Apple in 2006, he set the precedent that independent journalists are entitled to the same protections under the First Amendment as members of the mainstream media.

O'Grady is the author of The Nexus One Pocket Guide, The Droid Pocket Guide, The Google Phone Pocket Guide, and The Garmin nuvi Pocket Guide (Peachpit Press), the author of Corporations That Changed the World: Apple Inc. (Greenwood Press), and a contributor to The Mac Bible (Peachpit Press). In addition, he has contributed to numerous Mac publications over the years, including MacWEEK, Macworld, and MacPower (Japan).

When he's not writing about Apple for ZDNet at The Apple Core, he enjoys spending time with his family in New Jersey.

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0 Votes
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Should have, could have, would have

Except Microsoft did and made an Apple fan-boi realise that Microsoft has got game.
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@hubivedder

Really? I've lived with a car with Sync since December 2009 (2010 Taurus SHO) and let me tell you, it's typical MS. It works 95% of the time. It's got issues at time that you say "Typical MS".

I would have preferred Apple or Android - it would probably work 100% better.
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RE: Apple should have done Ford Sync
Michael Alan Goff 12th Sep
So it would have worked 195% of the time? >_>
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RE: Apple should have done Ford Sync
NotTellinYou 12th Sep
@itguy10 You beat me! I have a 2011 Ford Edge Limited purchased in late May of this year. McClarty Ford in Bentonville AR and it has been in the shop for the Ford Sync three weeks total since!!!! Seriously! It's POS! Typical MS junk! BTW: Get used to that Sync by Microsoft splash screen you'll be seeing it a lot as the system randomly reboots itself all the time!
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Oh yeah...
johnmckay 12th Sep
@itguy10

95% of the time might be better than Apples efforts so lets keep it in perspective. Personally speaking, as an installer of company ipads I would say I experience over 10%, probably 15% that fail to upgrade and go into recovery mode. True they recover but it's hardly ideal reducing someones content to ZIP !

To be fair I hadn't heard of the MS Synch but will go look now. I've used DAB Radio, SD cards for 8 years and never use a CD apart from ripping to NAS. I'm going to look at this now as it does sound promising. (Woodstock DAB head unit, records dab programs, bluetooth for moby integration, getting on now but superb for me)
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@itguy10 - True. Sync has never crashed on me yet. An upgrade didn't work and plugging in an iPhone caused problems, but otherwise... no problems using Android devices, though.

And in all fairness, as I love Android's ability to multitask and better quality hardware choices, iOS is rock-solid stable.
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And if Apple had done it...
NameRedacted Updated - 12th Sep
@hubivedder

... the price of the system would have been $2,500 instead of the current MSRP of $700.
@NameRedacted
Honestly, I don't think Apple would partner with Ford with a product like this anyway. It's about brand reputation with Apple. Ford is kind of a cheap, middling quality brand compared to other car manufacturers. I can't see Apple associating their brand with that. How does that help Apple?
Furthermore, I'm not even sure if this is product line that Apple would want to get involved with regardless of manufacturer. Apple is largely focused of hardware, not technology interfaces embedded in other companies' products. I think Apple would want to make the entire car rather than just one component of it.
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LOL boohoo, boohoo... "we could have done it but prefer a big brand". Whos kidding who? More sales make more money, make more customers. It's simple marketing.... ever noticed how many cars have usb and/or ipod connectors now? They're there because customers want them.

As for he muppet that say his has been in for three weeks... throw it away if its that bad and stop moaning about it. Buy something that works for you. My old head units in the loft... I bought what I wanted so why cant you???? Buy the Apple one you love.
  • Flagged
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@GetReal-Mac.com

"we could have done it but prefer a bigger brand"
Why use quotation marks? I never wrote that, you did. I elaborated on why Apple would not do anything like this at all. However, if they ever did it with one manufacturer it would not be Ford for reasons given. 3rd party companies have stepped up to create the products that work with iOS devices.
I suggest next time you think a little harder about what you are writing about and offer a real argument instead of just tossing out taunts and insults.
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@Tigertank -

That's the image Apple presents.

Do some web searching on:

"Steve Jobs told by engineer of iPhone antenna"
"2010 Macbook seriously overheating"
"imac screen yellow"
"2011 macbook overheat"
"2011 macbook too much thermal grease"

I own Macs, but the quality is somewhat hyped.

OS X itself is the main reason I stick with Apple, but the only hardware they make that I would say with a straight face in terms of being well-built is the Mac Pro tower. And I suspect they are next to be discontinued. sad iMacs are great, except for the grossly-inefficient cooling system, which causes the yellowing and burn marks IN the displays to begin with.
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They would have made it exclusively Apple so that only apple owners could use it, thus excluding the purchase of a Ford vehicle, for the rest of us that don't live and die by apple products
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@nanderto As it is, it excludes me. It tells me Ford and Microsoft have the same attitude; ie: the end user should expect to PAY ( the manufacturer) for the priviledge of developing their products for them. Not me!
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RE: Apple should have done Ford Sync
Michael Alan Goff 12th Sep
Huh?
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@nanderto
What the heck are you talking about? You mean like how Apple TV, iPhone, iPod, iPad etc. don't work with PCs?
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If you were impressed, give kudos to MS and Ford. Why nagging about apple should have, could have, would have done this and that. What a pointless article.
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@owlnet

Sounds like he's one of these people that believe Apple can do anything better than anyone else.

Although i'm sure MS has done a great job with it, and for a hell of a lot less than what Apple would charge.
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@daniejam10
"Sounds like he's one of these people that believe Apple can do anything better than anyone else."

Cause that's pretty much true. They have one of the best phones, the best media player, the better OS (http://blog.laptopmag.com/mac-os-x-lion-vs-windows-7-which-is-better), better brand recognition, etc.

As can be evidenced by Windows phone, people don't typically buy things that are Windows or Microsoft when they believe there are alternatives. Also you can see this in the (slowly) shrinking marketshare for Windows. It's slowly going down and Apple is going up....
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RE: Apple should have done Ford Sync
Michael Alan Goff 12th Sep
So you know they have a better phone because you've used all of the alternatives, right?

Lion vs W7? Check out when the Windows 8 beta comes out, then test it yourself. 2009 OS vs 2011 OS. Gee, it's a shocker that the 2009 one lost.

Media Player... really? Please tell me you're joking.
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@itguy10
Yes, they have such a great media player that I have to run it in a VM so it does not kill my PC. I have no doubt iTunes and Quicktime run great on Macs, but Apple has never, ever been known to create good software on any other platform besides their own. Whether that is conspiracy or not only Jobs knows.
It is nice to have a system that will work with something other then Apple products but whatchya gonna do.
FYI, Last I heard Android handily beat Apple in market share, so maybe iPhone is the most popular phone, it is not the most popular OS on the phone.
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RE: Apple should have done Ford Sync
silent.griffin 12th Sep
@owlnet Exactly.
@owlnet
No thanks, I need a RELIABLE vehicle, not one that needs to reboot all the time (sic).
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RE: Apple should have done Ford Sync
NotTellinYou 12th Sep
@linux for me, it SERIOUSLY does reboot all the time! I'm not kidding! sad
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@owlnet - it's sensationalizing. Tabloid media. Part of "the new normal".
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Argh Apple
General C# 12th Sep
I totally regret getting this iPad 2, because it's so Apple locked down. Sure Apple has some nice stuff, but they don't play well with others and for that I'll never support them... again!
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@General C#
And MS is no better. I have a car with Sync. MS or Ford didn't want to do the Made for iPod thing and they reverse engineered the protocols. So there were (may be are) issues with integration with new devices. It's one reason why I went to Android.

And there are other niggles with the system:
Index Full if corrupt data rather than telling you what's up.
Sync sometimes gets "confused"
Reliability of features (like Bluetooth) is still not 100%

I still love my car, Sync is OK and I know if Apple or Google would have done it that it would be better.
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RE: Apple should have done Ford Sync
Michael Alan Goff 12th Sep
No they wouldn't.

This isn't the area of either of their expertise. Also, Apple has been known to release unreliable products. Remember the bugs that were listed when OSX Lion came out?
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@itguy10 - if Apple or Google can do it better, then eventually they will. They'll just have to play catch-up. Decent people will respect that, while immature losers will say they're copying Microsoft. However, I wouldn't assume too much of Apple and Google -- they don't own all the talent.
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Maybe Ford didn't want to have to give up 30% profit for anything purchased over "applesync"?
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Why would Apple make it better? Both Microsoft and Google have been doing voice recognition for years.

Apple are way behind, hence all the rumours about them buying Nuance just so they can keep up.
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@dazzlingd

Actually the voice recognition in Sync is Nuance powered.
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@dazzlingd - which Apple?

As a singular entity, I think you mean "Apple is way behind".

Now, I generally prefer UK English as it tends to be richer in the first place, but when it comes to the plural-vs-singular argument, Apple is singular. A grouping.
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RE: Apple should have done Ford Sync
Pete "athynz" Athens 12th Sep
I have yet to experience SYNC with Ford and as an iOS proponent I'm glad Apple stayed out of it. Someone mentioned that Apple would have made it proprietary for their hardware and honestly that is an assumption that I cannot argue with - or at least they might have tried... Ford I'm sure would have had other ideas. Also someone else mentioned the voice command - or lack thereof - with Apple products which is again something I cannot argue with as that is one thing Microsoft got right with the WM platform.

If SYNC is as integrated in the vehicle as Microsoft Voice Command was with WM - which seems to be the case from your article - then I'm pretty sure the experience is killer and is one that Apple could not improve on.
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RE: Apple should have done Ford Sync
NotTellinYou 12th Sep
@Pete "athynz" Athens, The "experience" is terrible! Worse as an owner I can tell you it teases you with what could be then fails miserably! I could complain about the confusing interface etc. but since I can't keep it working or keep it from blowing away my preferences, address book, etc., I'll just chalk it up to my inexperience!
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RE: Apple should have done Ford Sync
Pete "athynz" Athens 12th Sep
@NotTellinYou Like I said I've never used SYNC as I own GM and Dodge vehicles so I have no firsthand knowledge of it - but I wonder - based on your experience as well as others on here - if SYNC is based on the old WM platform.
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If Ford wants to be associated with Microsoft, that tells me all I need to know! I will not consider them at all.
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@retmico - I bet you'll be first in line for Chinese-made iPhones. Must be fun to have a whole spectrum of principles.
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RE: Apple should have done Ford Sync
partman1969@... Updated - 12th Sep
@scH4MMER
What tech installed with Microsoft (or any os) is made in the USA? ....... if you even consider that beneficial.
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@partman1969 - the logic of my response was tailored to that of the original comment. Feel free to ignore me this time, but this time only. happy
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I totally agree. Last month I rented an Edge with Sync. After a couple of minutes, my iPhone was totally integrated. It was very cool, syncing audio and calling from the steering wheel, the dash telling me my signal strength, battery percentage, etc. I'm not a Ford fan, but Sync really makes me want to buy a car with it.
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You're wrong, Jason
use_what_works_4_U 12th Sep
Apple couldn't do this. They simply aren't good at integrating with third party products. It would have ended up a black eye for Apple.
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RE: Apple should have done Ford Sync
partman1969@... 12th Sep
@macadam
You better convince almost all the aftermarket home and car stereo manufacturers of this. It seems everyone integrates some kind of iPod lifestyle.
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@partman1969@...
Those are 3rd party products not designed by Apple. Some work well, some don't. Apple really doesn't have a market for designing embedded user interfaces for other companies products. Maybe they would do a good job or maybe not, but to my knowledge we haven't seen anything like this from them yet so it's all a guess.
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RE: Apple should have done Ford Sync
justthinking 12th Sep
People who make wide ranging judgments based on a very narrow field of view just seem to be useless idiots to me. Judging a whole car negatively based on the fact that the auto manufacturer contracts with a software vendor for a small piece of the vehicle? Really? Extrapolating that Apple or Android would do a much better job based on the fact that they like their products but that neither has any experience, expertise nor seemingly interest in that market? Again, really? Gosh, maybe Apple or Android should make the next NASA rocket system...I mean they're technology gods, correct?
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Sync is a nice idea. But imagine what Apple could do with Toyota in the new Prii. They would totally revolutionize the dashboard. I love my 2009 Prius, but the interface is half-baked. It needs Apple's elegance and depth.
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RE: Apple should have done Ford Sync
NotTellinYou 12th Sep
YOU WANT MINE!?!?! SERIOUSLY!!!!

Come on over to the Ford Edge Forums and read up! You got LUCKY! The system is a piece of junk! Great promise! Works fine for a few days then BAM! It reboots randomly, it just doesn't work at all at times requiring you to pull a fuse, or like mine spend a total of 3 WEEKS in the shop for Ford Sync issues. THREE WEEKS IN THE FIRST TWO MONTHS OF OWNERSHIP! I too was all positive and happy with this the day I bought it but shortly after the problems started. Two software updates later I am still having issues but have now given up on it.

Check out:
http://www.fordedgeforum.com/index.php?/forum/6-audio-navigation-%26-sync/

http://fordsyncforum.com/

The biggest waste of money ever for me!
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RE: Apple should have done Ford Sync
johnpall@... 12th Sep
@General C# You are a Bozo! saying things like this :
"but they don't play well with others" just shows how much you know i use one of these on a daily basis ans it does more than enough there are thousands of apps what more could one need or want, get a life and stop spreading FUD!
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RE: Apple should have done Ford Sync
PollyProteus 12th Sep
@johnpall@... - Dude, put down the koolaide and open your eyes. Apple doesn't play well with others. Apple only plays well with Apple, and then only the parts of Apple that Apple *wants* to play well with.

What, you've got an Apple notebook that doesn't have an Intel processor? Yeah... Snow Leopard and Lion won't work with those. How about you spend a bunch of money on a new Apple system that's compatible with the OS. But don't get to invested in it, we own an ARM processor plant now, so we'll be switching away from Intel in the near future and you'll be screwed again.
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I had to go for a Parrot most advanced set (the MKi9300). The bloody thing works never. It's even worse than any of the MS devices I've ever had. Its interface is wrong, its hardware is useless, it doesn't work in cold, it switches off when hot, it restarts randomly, its design is flawed totally.

I think I'd LOVE MS's Sync if I had the chance to use it. The Parrot is just the perfect opposite of Apple. The French guys made most of the details wrong, user experience wasn't in their focus.
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The system (Sync, GPS, music) on a whole does better than what most manufacturers install. The system in our X5 is putrid...
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