Are you sure you didn't spill anything in your MacBook?

Are you sure you didn't spill anything in your MacBook?

Summary: Apple has taken their fraud protection up a notch in the new MacBooks by adding tiny Liquid Submersion Indicators (LSIs) throughout the notebook's chassis according to AppleInsider.Introduced in the iPhone and iPod touch then later in the MacBook, the tiny LSI's change from white to red when they've been exposed to moisture.

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Apple has taken their fraud protection up a notch in the new MacBooks by adding tiny Liquid Submersion Indicators (LSIs) throughout the notebook's chassis according to AppleInsider.

Introduced in the iPhone and iPod touch then later in the MacBook, the tiny LSI's change from white to red when they've been exposed to moisture. Apple products that have been exposed to excess moisture or submerged in liquid are not covered under the AppleCare warranty.

Are you sure you didnÂ’t spill anything in your MacBook, Sir?

The location of the LSIs are noted in by the four small round red dots in the graphic above. An additional four LSIs are located on the bottom section of the case, as shown below.

Are you sure you didnÂ’t spill anything in your MacBook, Sir?

When you bring in your device for warranty repair Apple technicians will inspect the small dots with an otoscope. If they're white, you'll be covered under AppleCare. If they're red, indicating the presence of moisture, you may have 'splaining to do.

Topics: Apple, Hardware, Laptops, Mobility

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43 comments
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  • Hole Reinforcers

    I've heard that some users have had success with their
    mobile phone providers servicing equipment that had
    been dropped in water simply by removing the stickers
    and replacing them with the center part of hole
    reinforcer stickers (the stickers you use to keep
    loose leaf paper from tearing out of binders on
    accident).
    JasonSpradlin82
  • Work-arounds anyone?

    I'm waiting to hear about successfull gimicks or methods to defeat this. A little dab of wax anyone?
    kd5auq
    • Why?

      I perfectly expect that if I'm stupid enough to toss mine in a pool, or careless enough to spill my coffee on it, that I'm fully at fault, and should have to pay for the repairs.

      Why do people find it necessary to find ways to circumvent the methods used to enforce common sense?

      Having said that, these things better not go off because of high humidity - otherwise, don't buy one if you live in Atlanta ...

      Ludo
      Ludovit
      • Why?

        Ahh a sane mind there Ludo.
        People are cheap, cheap, cheap. Sounds like the general public wants anything and everything free, with coupons or Made in China!
        You break it you pay for it!
        aussieblnd@...
      • Atlanta has nothing on any tropical place

        But assuming these moisture sensors are as sensitive as the ones on cell phones you shouldn't worry.

        Although, it is Apple... maybe you should worry.
        tikigawd
        • Apple's top's in customer service...

          While I would be concerned that these things might give false positives, that's not likely. While Apple and Steve Job's might have justly earned reps for being control freaks, Apple consistently has had the best Customer Service ratings in the industry - in fact, when I've had to deal with them, which isn't often, it's left me to wonder why can't every company - tech or otherwise - make tech support and customer service as painless and pleasant. So I don't think it's likely they're going to blow that with a witch hunt for laptops used in humid areas.

          As a tech, I [i]can[/i] say I see a lot of laptops damaged by liquid spills - and there's been times when we've warrantied them because it wasn't until we really got the laptop apart that we found the signs of liquid damage. So I can see why manufacturers would want to cut down on the fraudulent warranty claims. I would be surprised if this [i]doesn't[/i] become industry-standard in short order.
          rx7racer
      • The problem is...

        I think the issue here how wet does these Liquid Submersion Indicators need to be. There are fairly large variations of these Liquid Submersion Indicators and I use them myself for prevention of corrosion of certain type metals we use here at my lab.
        If just a humid atmosphere, 90% humidity which is not unheard of in more than half of the world, and a this triggers these Liquid Submersion Indicators then I have to say that these Liquid Submersion Indicators are not good for "true" submersion like spilling an drink on your laptop.
        I don't mind if they use this to detect true submersion for using your MacBook/MacBookPro in an Cousteau expedition but I wanted to make sure these don't cause false positives.
        phatkat
    • Your wait is over.

      Simply open your Mac Book and place it in an oven pre-heated to 190 degrees (F) for 2 hours. This will restore the moister sensors to their original state... Of course all the other components of your laptop will be toast, literally.
      kozmcrae
    • just the obvious one.

      Don't buy one!
      ShadeTree
  • Nothing white-out can't fix :)

    NT
    BitTwiddler
  • Just the obvious one!

    Don't buy a MacBook!
    ShadeTree
    • Better yet...

      ...don't be an idiot who expects to get warranty repair after your laptop (from ANY manufacturer) is doused or dropped in liquid.
      Lun_Esex
      • Okay, here is the thing.

        Had this been Microsoft the Apple faithfull would be screaming how terrible it was that they were treating their customers like criminals. Since it is apple assuming their customers are dishonest I quess it is okay!
        ShadeTree
        • Would it?

          I see more Anti-Apple people on these talkbacks posting phantom arguments that Mac Users would supposedly say then actual Mac users saying them. I love it when guys like ShadeTree and NonZealot come to taunt and insult, but when nobody bites they have to then establish the phantom argument and then blame the Mac community for the statement they just uttered.
          Tigertank
          • Read any article ....

            ... posted here about WGA and see if I am not right. The only one making up stories is you!
            ShadeTree
          • Read any article ....

            Well ShadeTree that didn't take you long!
            aussieblnd@...
          • Just one thing....

            Microsoft doesn't make notebooks. If they did they could
            put whatever they want in them. I wouldn't buy one given
            the record of other Microsoft hardware adventures. This is
            no rag on their OS, Office or any software. Most of the
            time you have a choice when making purchases. I choose
            Apple because of better software hardware integration and
            quality user experience. The biggest thing Apple users
            want from Microsoft is a computer community, not a
            computer company crushing all competition by whatever
            means possible. I would say that Microsoft is the champ at
            running on a multitude of hardware, but in that category,
            Linux has them beat. They're now selling $299 laptops
            running Linux. Obviously, they don't have the resources to
            run Vista.
            MacGeek2121
        • Re: I don't think that's true

          Microsoft does treat everybody like they are criminals. Afterall, they scan your computer looking for illegal software. This is an idicator of a reason of failure. Sorry, the two aren't comparable searching through my data to verify that it is mine is accusing me of stealing. Putting an idicator that shows the device got soaked to prevent bogus warrenty claims is prudent and not at all accusatory.
          maldain
          • Wow!

            Reread what you typed and come back to reality. Talk about double standards. On the one hand one is accusing of stealing and on the other they are accusing of false claims. Here is a clue. False claims are stealing you dolt!
            ShadeTree
      • Can you Say "Dell CompleteCare Warranty"?

        We buy Dell laptops just because of their CompleteCare Warranty which is essentially an "any cause, no questions asked" warranty. It's also nice that our world travelling staff get next day on-site service in whatever city/country they happen to be in. We get coffee/juice/water spilled laptops killed all the time.

        By the way, I guess not many of you have seen what the insides of a laptop look like after it's been doused, but it's virtually impossible to hide the telltale residue/sediment/water marks left long after it's 'dried out'. No decent service technician would be fooled even if you find a way to make the red dots white again.
        KJQ