The Apple Core

Jason D. O'Grady & David Morgenstern

i4: broken glass (update: Apple fixed it)

By | June 30, 2010, 9:12pm PDT

Summary: Shortly after it came out I questioned the wisdom of using glass on the front and the rear of the iPhone 4. The big test is if the iPhone 4 survives a 3-foot drop onto a concrete sidewalk — or whatever the distance is from most people’s hands to the ground. My friend and podcasting partner Rob [...]

Shortly after it came out I questioned the wisdom of using glass on the front and the rear of the iPhone 4.

The big test is if the iPhone 4 survives a 3-foot drop onto a concrete sidewalk — or whatever the distance is from most people’s hands to the ground.

My friend and podcasting partner Rob Parker shares this horrible picture of what happened after his iPhone slipped off his knee (while seated) — approximately two feet — onto a concrete slab.

The guys at iFixYouri had better results, having to drop their iPhone four times (video) from a standing position before the screen shatters.

For what it’s worth, I also dropped my i4 from a seated position (on day two of ownership) and it survived just fine — but mine had an Apple bumper installed.

Epidemic? I’m not ready to go there yet, but “30 times harder than plastic?”

Update: Rob just informed me that he brought his broken iPhone into the Genius Bar of [an undisclosed] Apple Store and that it was replaced with a new one — for free. The rationale was that it only had a single hairline crack and that there was absolutely no impact damage visible on the metal frame. It appears that Genius’ have a little wiggle room for devices with screens that aren’t totally shattered. The Genius in question also appreciated Rob’s honesty for admitting that he dropping it when asked. The Genius lamented the fact that many people come in with shattered screens complaining that they were “just making a call” when it happened. So there you have it, honesty is always the best policy.

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Jason O'Grady is a journalist and author specializing in mobile technology. He has published six books on Apple and mobile gadgets and his PowerPage blog has been publishing for over 15 years.

Disclosure

Jason D. O'Grady

Jason D. O'Grady is the creator and editor of O'Grady's PowerPage, which has been publishing mobile technology news since 1995. He maintains an advertising relationship with the following legacy advertisers on the PowerPage:

  • Amazon Associates
  • Google Adsense
  • Tekserve
  • Advertising on the PowerPage is brokered by a third-party agency (BackBeat Media) and he recuses himself from these negotiations.

Biography

Jason D. O'Grady

Jason D. O'Grady developed an affinity for Apple computers after using the original Lisa, and this affinity turned into a bona-fide obsession when he got the original 128 KB Macintosh in 1984.

He started writing one of the first Web sites about Apple (O'Grady's PowerPage) in 1995 and is considered to be one of the fathers of blogging. He has been a frequent speaker at the Macworld Expo conference and a member of the conference faculty. He also co-founded the first dedicated PowerBook User Group (PPUG) in the United States.

After winning a major legal battle with Apple in 2006, he set the precedent that independent journalists are entitled to the same protections under the First Amendment as members of the mainstream media.

O'Grady is the author of The Nexus One Pocket Guide, The Droid Pocket Guide, The Google Phone Pocket Guide, and The Garmin nuvi Pocket Guide (Peachpit Press), the author of Corporations That Changed the World: Apple Inc. (Greenwood Press), and a contributor to The Mac Bible (Peachpit Press). In addition, he has contributed to numerous Mac publications over the years, including MacWEEK, Macworld, and MacPower (Japan).

When he's not writing about Apple for ZDNet at The Apple Core, he enjoys spending time with his family in New Jersey.

Related Discussions on TechRepublic

Did you know you can take part in these discussions with your ZDNet membership?
42
Comments

Join the conversation!

Just In

repairing shattered glass
karenedwin@... 25th Jul 2010
and what is the typical cost of repairing a shattered glass front? My son dropped his already and the front shattered. Where is the best place to get it repaired and what is a typical cost?
generally the harder something is the more brittle it is...
@Johnny Vegas
Your right that Jason O G. made a mistake saying that hardness and toughness are the same. They aren't but hardness and brittleness don't always go together. Car spring metal is very hard and it is tough.
0 Votes
+ -
Apple 4G is a LEMON product
Uralbas 1st Jul 2010
But Apple fans wont see this, why?

http://www.youtube.com/watch?v=FL7yD-0pqZg
0 Votes
+ -
RE: i4: broken glass
Pete "athynz" Athens 1st Jul 2010
@Uralbas So a few people are having reception issues which were blown out of proportion by the bloggers and some sue-happy lawyers - issues which supposedly will be fixed via software update - and now we have someone with a broken screen and suddenly it's a "lemon"?
0 Votes
+ -
RE: i4: broken glass
ratz2 1st Jul 2010
@Uralbas
Things really ARE getting blown out of proportion!
I actually own a iPhone 4 and while if I make sure I hold it so that I bridge the antennas the bars do go down IF I'm in a weak signal area I haven't had any problems making calls or with anything else and it is the best phone I have ever owned so unless you have one maybe you shouldn't draw conclusions.
0 Votes
+ -
RE: i4: broken glass
nickdangerthirdi@... 2nd Jul 2010
@ratz2

seriously? then you should have bought an HTC evo, better camera, bigger screen, less fascism, faster data (where 4g is available at this point) the reason its a lemon is because 1. they designed it with an antenna you can SHORT OUT, no other phones have this issue, in spite of what apple says, you might cover the antenna, but you wont short it out.

2. Its a substandard piece of hardware, there are phones out with better cameras, faster processors (god I cant believe I am talking about phone) and more memory.

3. You dont have to worry about an app disappearing because it has a widget, or looks too much like a desktop, or just because Steve decides he doesnt like it, you should be able to decide for yourself what apps you have.

I currently have a iphone 3g, at the time it was the best HW for the money, but now, apple is behind everyone else, why would you spend so much money on something that was obsolete before it was ever released?
0 Votes
+ -
RE: i4: broken glass
ratz2 3rd Jul 2010
@nickdangerthirdi@...
My point was even when it says the signal is down it's worked fine so it really isn't an issue for me.
As far as cameras I'm a photographer and any pro photographer will tell you it's better to have a camera with larger photo sites the have better light gathering capability and low light performance than the same sized sensor divided up into smaller photo sites producing poorer performance. That's where the marketing BS and general publics lack of technical knowledge gets you! As test have shown Apple chose to actually give users a better camera than give some marketing BS about having a 8 or higher Mega Pixel camera that doesn't perform as well. This whole cramming as many pixel producing photo sites onto a small sensor (dividing the SAME sized SENSOR more times) to produce crappy pictures is why pro photographers are happy that Canon and Nikon are finally starting to listen to photographers wishes for maybe the same Mega Pixel sensor but using the tech advances to improve low light capability with larger photo sites and better component shielding.
0 Votes
+ -
I think that was programmed on a mac in the 80s...
0 Votes
+ -
Hello computer?
Cylon Centurion 1st Jul 2010
@pkatz

Why don't you try using the mouse?
0 Votes
+ -
A keyboard ...
RationalGuy 1st Jul 2010
@NStalnecker

... how quaint.
0 Votes
+ -
RE: i4: broken glass
Roque Mocan Updated - 1st Jul 2010
@pkatz but maybe the Star Trek crew that came from the future got lost... (I remember how they tried to use the mouse as a microphone)...

People, @pkatz is referring to:
Star Trek IV: The Voyage Home
0 Votes
+ -
There is no problem here...
iTeaBoy 1st Jul 2010
You're obviously dropping it the wrong way, or using the wrong type of concrete.

wink
0 Votes
+ -
OK, that's funny [nt]
RationalGuy 1st Jul 2010
[nt]
0 Votes
+ -
Seconded, best post of the day!
TripleII-21189418044173169409978279405827 1st Jul 2010
@iTeaBoy
(NT)
0 Votes
+ -
RE: i4: broken glass
richardw66 1st Jul 2010
@TripleII

Also strangely true.

Toughened glass will shatter if dropped the right way or dropped onto the right surface.

I have watched 'unbreakable' toughened glass bowls and glasses shatter into tiny pieces.

The strangest was watching a glass dropped onto a tiled floor bounce a few times before shattering, presumably due to the resonance being built up on the first few bounces.

And if you drop any device with a glass screen onto the corner at just the right spot you will probably shatter the screen.

I know people who have dropped their iPhone 3 repeatedly onto concrete and had no issues, and also those who dropped their iPhone 3 onto concrete and shattered the screen - it is very much how you drop it and how it hits the surface, and this is true for any glass screen device.
0 Votes
+ -
Hang on I've got it!!!
iTeaBoy 1st Jul 2010
The distance the iPhone4 can safely be dropped without breaking the glass was lost in translation between the design and engineer bods... 3' became 3". It's an easy mistake - just ask Nigel Tufnel from Spinal Tap

wink
0 Votes
+ -
RE: i4: broken glass
dmendels 1st Jul 2010
@iTeaBoy ... funny you'd say this, you didn't have to play while watching everywhere you're not stepping on a midget!!??
0 Votes
+ -
RE: i4: broken glass
Stevo240 1st Jul 2010
My iPhone 4 fell about two feet to a concrete floor. The front glass shattered. I was not happy to say the least. I brought the phone to Apple and they were gracious enough to give me a new phone no charge. I'll definitely be getting a case.
0 Votes
+ -
RE: i4: broken glass
thatroom 1st Jul 2010
@Stevo240 apparently the iphone is the official phone of dropsy sufferers everywhere, or at least is a bit more fragile than it should be. glass that bends like shown in the "gorilla glass" or apple testing showcase is no less prone to lateral force fractures. Just because it's tempered, means the shards will be even tougher. Try instead, dropping a 2-3 oz bearing on it from 2,3, and 4 feet and see how long it lasts then.
0 Votes
+ -
RE: i4: broken glass
richardw66 1st Jul 2010
@thatroom

Yes exactly.

Toughened glass is just less likely to get scratched or broken under a variety of conditions, not impossible to break.

So the likelihood off a shattered screen is reduced, but not eliminated.

So iPhone 4 screens are going to break. Apple does not say it can't happen.

Of course journalists and some bloggers are going to pretend that some broken screens are proof of Apple lying or making a stuff up.

Get real - things are breakable, even mobile phones, what's new!!!!
0 Votes
+ -
outrage
banned from zdnet 1st Jul 2010
yes it's glass and as any other material it might break when it falls on concrete. sure it's much more sturdy than it's predecessor, but it's not indestructible? shocker!

jason, call your fellow bloggers, let the phoney outrage stories begin! as you said it might be epidemic!
0 Votes
+ -
Seriously?
TripleII-21189418044173169409978279405827 1st Jul 2010
@banned from zdnet
I defy you to find someone who doesn't drop their phone from time to time. We aren't talking ruggedized specs here, just able to survive the odd fall. Especially on the back, they went with looks over toughness. I have little doubt though, an acrylic could have been close to the same.

Honestly, with your phone, how many times have you bumped, banged it (and knocked it out of your belt clip, etc).

TripleII
0 Votes
+ -
RE: i4: broken glass
Laraine Anne Barker 1st Jul 2010
@Trip leII
I've had a mobile phone only since Christmas and I haven't dropped it yet. I don't expect it to survive if I drop it on concrete, whatever the distance. It's a Nokia and it's sheer murder trying to work out how to use it so I've accidentally sent blank messages more than once. I guess I'm too used to the intuitiveness of using a Mac.
0 Votes
+ -
RE: i4: broken glass
richardw66 1st Jul 2010
@TripleII

This is not a story about the phone breaking when you bump it.

This is not even a story about a phone breaking anytime you drop it.

This is a story that sometimes the glass does break.

I have dropped many phones, and usually they get minimal damage, but I have also dropped a mobile and taken the front off.

Acrylic can break, thermoplastic can break.

The issue is how often does the glass break compared to the alternatives.

This we do not know, and one or two reports is not enough data. There are 1.7 million of the phones out there already, if someone hadn't managed to break one it would be a miracle.

Declaring a design dead after a few days and a very small percentage of known breaks is just stupid.

Nobody claimed the glass is unbreakable, and for that matter 'unbreakable' glassware is very much breakable, so claiming that would not be the first time it was falsely claimed.

But in fact Apple didn't claim that anyway - bloggers will say otherwise.

But all materials are breakable, its all relative. And so far we just don't know.
0 Votes
+ -
RE: i4: broken glass
richardw66 1st Jul 2010
@TripleII

This is not a story about the phone breaking when you bump it.

This is not even a story about a phone breaking anytime you drop it.

This is a story that sometimes the glass does break.

I have dropped many phones, and usually they get minimal damage, but I have also dropped a mobile and taken the front off.

Acrylic can break, thermoplastic can break.

The issue is how often does the glass break compared to the alternatives.

This we do not know, and one or two reports is not enough data. There are 1.7 million of the phones out there already, if someone hadn't managed to break one it would be a miracle.

Declaring a design dead after a few days and a very small percentage of known breaks is just stupid.

Nobody claimed the glass is unbreakable, and for that matter 'unbreakable' glassware is very much breakable, so claiming that would not be the first time it was falsely claimed.

But in fact Apple didn't claim that anyway - bloggers will I'm sure say otherwise.
(Oh no, now I sound like them, putting words in people's mouths happy

But all materials are breakable, its all relative. And so far we just don't know.
0 Votes
+ -
RE: i4: broken glass
Roque Mocan 1st Jul 2010
@banned from zdnet
The problem IS that it is glass. Plastic has more "give" and doesn't break that easily (but scratches easilier).

Maybe the aluminium is transferring the force to the glass in such a way that shatters, and some kind of elastic glue must be used.
0 Votes
+ -
RE: i4: broken glass
Pete "athynz" Athens 1st Jul 2010
@banned from zdnet To me it's simply common sense to have some sort of case to protect ANY mobile device and even more so with the iPhone 4... if it was not for my otterbox defender cases I'd have gone through at least 3 iPhones and 3 BB Curves. If someone does not have a protective case and drops the phone and it breaks... well that's what insurance is for - and kudos to Apple for replacing these devices despite user error in dropping them... what other manufacturer would do that?
0 Votes
+ -
RE: i4: broken glass
Jeremy-UK 1st Jul 2010
But really the question is "Is the iPhone 4 less robust than other phones"? I'm not at all sure I'd want to drop my "non-iPhone" from 3 feet onto concrete. Now I'm not saying "I won't" but if I do and it breaks I'll be cursing my clumsiness not "poor construction" of the phone.
0 Votes
+ -
RE: i4: broken glass
molf2006 1st Jul 2010
@Jeremy-UK

I dropped my HTC Droid Incredible from 5' onto a concrete floor and it bounced about a foot into the air. NOT ONE Scratch!
I don't know how much all you people know about material hardness and pliability, but glass cannot be made as pliable as certain Thermoplastics no matter what you do to it. Apple's hardness claim really only relates to screen durability and resistance to nicks and scratches. If you drop one it all depends on how it lands as to whether or not it breaks.
0 Votes
+ -
RE: i4: broken glass
rhonin 1st Jul 2010
@Jeremy-UK
When I buy a phone - one of the things I look for is how rugged it is. Would it survive heavy daily use, travel and the occasional "oops!".

Most phones I have owned have been really good. The only one I broke was a 3G (replaced with a 3GS which has been great)
Yes - it has dings and scratches and what not.
The 4 on the other hand, I really wonder.....
0 Votes
+ -
RE: i4: broken glass
Pete "athynz" Athens 1st Jul 2010
@Jeremy-UK Exactly! I remember one time when I had just gotten the latest Nextel camera phone and I was on top of a 10' ladder and it slipped out of the holster and fell to the concrete slab... I was in panic mode until I got to the floor and discovered that there was no damage other than a few scratches. But from that time on I made sure I had decent protective cases...
0 Votes
+ -
Shatters Way Too Easy
steve@... 1st Jul 2010
I only had to drop mine one foot onto tile to have the whole screen shatter, then I had to pay Apple $200 to have it repaired, and it has never been the same since. The touch features do not work on part of the screen. I also managed to scratch the new screen even though I am very careful about not putting anything in my pocket when I have my iPhone in my pocket. I don't like glass. Stupid idea. I never scratched any of the plastic screens on my previous phones, and neither did any of them crack or shatter when I dropped my phones.
0 Votes
+ -
RE: i4: broken glass
rhonin 1st Jul 2010
@steve@...
FYI - they have this really neat approx 30$ kit on ebay that has been shown to work well.
0 Votes
+ -
Re: Shatters Way Too Easy
DJL64 2nd Jul 2010
@steve@... I'm curious. Do you not get a guarantee on repairs where you live? I've I'd forked out the best part of ?120 for a repaired screen, I'd be back in there if parts of it didn't respond to touch and asking them to fix it properly.
0 Votes
+ -
RE: i4: broken glass
Captiosus 1st Jul 2010
Using glass = shrewd move to sell more AppleCare kits.

I've had my iPhone 3GS knocked off the top tier of my desk by my cat, which is about a 5 foot drop onto hardwood laminate floor and it didn't even ding the case. I did invest in an iFrogz case shortly thereafter.

I imagine if the same thing happened to an iPhone 4, the screen would likely be cracked or worse.
0 Votes
+ -
(nt)
0 Votes
+ -
RE: i4: broken glass
phatkat 1st Jul 2010
Well it is real glass and real glass is fairly easy to break so asking Apple or any other company that uses real glass as the display covering will break. Even clear plastic glazing will break under the right conditions and clear plastic glazing is prone to scratching you may crack resistant display but it cannot be readable because of all the scratches. Until they perfect something like this metallic glass (sounds of Star Trek 4) but this is in production, we will live with broken real glass displays.
Here are the links about the metallic glass:
http://dsc.discovery.com/news/2009/03/17/metal-glass-steel.html
http://berkeley.worldcat.org/title/solution-to-the-problem-of-the-poor-cyclic-fatigue-resistance-of-bulk-metallic-glasses/oclc/320212571&referer=brief_results
0 Votes
+ -
RE: i4: broken glass
Pete "athynz" Athens 1st Jul 2010
To me this is a common sense issue - get a freaking case!

Like I've said above I use an Otterbox defender case for both my iPhone 3G and BB Curve and those cases have saved me from having to buy new devices - I've had them fall from 20' heights to concrete and asphalt with NO damage... there is not a phone out there that would survive that sort of drop unprotected.

The first thing I'm going to do when I decide I'm going to buy an iPhone 4 is to get an Otterbox case - they work well and since both front and back are glass I'd rather spend the money on the case than spending more later when I drop it... and it's far less of a hassle to buy the cases than deal with the insurance company to replace the device and the case has pretty much paid for itself (insurance deductible of $50 or so vs. $30-$40 Otterbox defender case on eBay or $50 case from Otterbox.com or the carrier).
0 Votes
+ -
RE: i4: broken glass
roger_tee 2nd Jul 2010
I dropped mine and it cracked the back glass. Brought it to Apple Store and got free replacement. Glass on the back really was a bad design choice.
0 Votes
+ -
RE: i4: broken glass
TonyL128@... 2nd Jul 2010
Have you guys got nothing else better to report?
0 Votes
+ -
RE: i4: broken glass
Kent414 3rd Jul 2010
People who use glass mouses shouldn't throw phones.
0 Votes
+ -
repairing shattered glass
karenedwin@... 25th Jul 2010
and what is the typical cost of repairing a shattered glass front? My son dropped his already and the front shattered. Where is the best place to get it repaired and what is a typical cost?

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
ie8 fix