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iPhone rules in smartphone customer satisfaction: shocking!

By | November 21, 2010, 8:14pm PST

Summary: A recently released survey of new owners of smartphones by 5 manufacturers report that Apple continues to top the satisfaction list. The phones were purchased in the past 6 months.

A recently released survey of new owners of smartphones by 5 manufacturers report that Apple continues to top the satisfaction list. The phones were purchased in the past 6 months.

This survey of 1,212 smartphone owners was conducted by ChangeWave Research and covered phones from Apple (iPhone 4), HTC (EVO 4G, Droid Incredible), Motorola (Droid 2, Droid X), RIM BlackBerry (Torch, Bold, Curve) and Samsung (Galaxy S).

In an article at Investor Place, Paul Carton, ChangeWave vice president of research, said the results showed that the iPhone 4 “continues to outperform the industry in terms of customer satisfaction.”

Here are the results for ratings of very satisfied by maker:

iPhone (77 percent), Motorola (71 percent), HTC (63 percent), Samsung (45 percent), and RIM (44 percent). The results for RIM and Samsung don’t reflect much of the recently launched models such as the Samsung Galaxy S and RIM Torch.

Here’s what Carton said about the iPhone 4 results:

The iPhone 4’s exceptionally high Very Satisfied rating (84% for 32GB; 78% for 16GB) confirms our earlier survey findings that despite the controversy surrounding its initial launch, the iPhone 4 has been extraordinarily well received by its owners. These iPhone 4 scores are even better than the ratings for the earlier generation iPhone 3GS models (81% for 32GB; 77% for 16GB) which were recorded in our May 2010 new smart phone owners survey.

Meanwhile, Carton also said a third of non-AT&T smartphone purchasers said they would have bought an iPhone if it was available from their current carriers. Ouch. And while the Motorola phones came in second place (a surprise he said), almost 40 percent of these owners wished they had an iPhone.

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Topics

Apple iPhone, Research In Motion Ltd., Smart Phone, Samsung Electronics Co. Ltd., Customer Satisfaction, Survey, Smart Phones, Marketing Research, Cellular Phones, Handhelds, Consumer Electronics, Personal Technology, Marketing, Hardware, David Morgenstern

David Morgenstern has covered the Mac market and other technology segments for 20 years.

Disclosure

David Morgenstern

Freelance journalist/blogger David Morgenstern has nothing to disclose.

Biography

David Morgenstern

David Morgenstern has covered the Mac market and other technology segments for 20 years. In the recent past, he founded Ziff-Davis' Storage Supersite, served as news editor for Ziff Davis Internet and held several executive editorial positions at eWEEK. In the 1990s, David was editor of Ziff Davis' award-winning MacWEEK news publication as well as its successor title, eMediaWEEKly, which focused on multiplatform professional content creation. His byline can be found online and in print publications including CreativePro.com, Peachpit Press' Mac Bible and Popular Photography.

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RE: iPhone rules in smartphone customer satisfaction: shocking!
andalusy 13th Jan
Good posting, im subscribing to your rss. Many thanks once more
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Doesn't surprise me in the least
NonZealot 21st Nov 2010
The iPhone 4 is the current peak of an evolutionary process that started many years ago with Windows Mobile. Remember folks, every time you enjoy something on your iPhone, it came from Windows Mobile many years ago. happy

Apple does need to be congratulated though, the iPhone 4 is a great phone and it doesn't surprise me that people like it so much. I really like mine. I can't help but think though that this is an evolutionary dead end and that Windows Phone 7 is the way forward.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
humb1962 21st Nov 2010
@NonZealot Right, starting with the 3.5" multitouch screen, how I didn't think that before...
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RE: iPhone rules in smartphone customer satisfaction: shocking!
bradyroy 26th Sep
@humb1962 I really like your post, i get lots of information, Belford High School | Belford University
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RE: iPhone rules in smartphone customer satisfaction: shocking!
bradyroy 26th Sep
@humb1962 Very clear and very informative idea and explanation. good work. Must University
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RE: iPhone rules in smartphone customer satisfaction: shocking!
webmaster@... 22nd Nov 2010
@NonZealot And remeber, that was based on work done by Psion and Apple. Microsoft did not invent any computing platform you silly little fanboy.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
bradyroy 26th Sep
@webmaster@... good research and thanks to shared you research with us, Lorenz University
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RE: iPhone rules in smartphone customer satisfaction: shocking!
bradyroy 26th Sep
@webmaster@... you done a great job thanks for sharing. Olwa High School
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RE: iPhone rules in smartphone customer satisfaction: shocking!
webmaster@... 22nd Nov 2010
@NonZealot "Remember folks, every time you enjoy something on your iPhone, it came from Windows Mobile many years ago" It would help id you remember that pretty much all PDA UI's, including Windows Mobile, came from the Newton.

"I can't help but think though that this is an evolutionary dead end and that Windows Phone 7 is the way forward." That'd be because you are just another insignificant fanboy.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
maskman01 22nd Nov 2010
@NonZealot

You want revolutionary you should get a WebOS device with an revolutionary notification system. Not a bunch of tiles with alert notification badges that tell you nothing. Like the iPhone or Mobile 7.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
Zc456 24th Nov 2010
@NonZealot
"iPhone 4 is a great phone and it doesn't surprise me that people like it so much."
Just don't hold it the wrong way when in a call.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
non-biased 1st Dec 2010
@Zc456 Hater says what?

Pretty funny how the blown out of proportion antenna issues still didn't keep the iPhone 4 from blowing away the competition when it comes to satisfaction. Pretty sure if the antenna issue was what all the haters made it out to be then they wouldn't have come out on top yet again.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
linasmith 25th Aug
@Zc456 yes i am totally agree with you that iPhone is a great phone i have a iPhone they have a great features also. custom essay | custom term paper | buy research paper
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RE: iPhone rules in smartphone customer satisfaction: shocking!
nuel.stein 17th Sep
@NonZealot

Definitely agree with you.


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Nokia
Daniel Breslauer 22nd Nov 2010
They forgot Nokia. I guess the survey was only done in the US, where Nokia isn't all that big.

I love my E72. It does exactly what I need - email, IM, web browsing, music, photography / videos, VoIP (SIP) telephony, accurate GPS, great battery life, and plenty of (PC) connectivity options: I can use it as a modem via USB or Bluetooth, or as a WiFi hotspot.

The keyboard allows me to efficiently and quickly write IMs or emails while walking or sitting on a city bus - something I hold for impossible on a touchscreen device.

Anyone - tell me of another device that rivals all of the above.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
kashyap.bikram@... 22nd Nov 2010
@Daniel575
I agree. In India, no one will say nokia customers are not satisfied. Add to that the iPhone costs 3 times that of an E63, while E63 lacks only the touch features. Also no carrier locking in nokia. And there is at least 5 thimes more nokia users in India, then total number of iPhones.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
gwlaw99 22nd Nov 2010
Wow six percent over Motorola droids. Crushing. Not.
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but 40% of them covet the iPhone 4... lol..
doctorSpoc 22nd Nov 2010
@gwlaw99 - given the choice they wouldn't be using that moto..
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RE: iPhone rules in smartphone customer satisfaction: shocking!
mgrubb@... 22nd Nov 2010
I wouldn't have expected anything else. So many iPhone users are brainwashed and are basically a cult! The cult of Apple.

Seriously, after an acquiantance tried to upgrade his iPhone 3Gs to iOS4 and lost everything on his phone (that's right, the upgrade process somehow went awry), then decided to just bite the bullet and buy an iPhone4, which he then constantly blamed AT&T for the reception problems he had (until the revalation tht iPhone4's had an antenna problem, and then he still blamed AT&T), then before he put the thing in a silicon case, he set it down too hard or wrong on his desk and broke the glass on the back, which he then had to send in for repair, and now, finally, after all that (and having his iPhone4 in a silicone case), he thinks Apple is the best mobil phone maker ever, and that the iPhone4 is the best phone ever!

I don't know how Motorolla or Samsung or anyone else is supposed to compete with that! He will tell you that the reception problems were always AT&T and Apple just took the fall for it, so it wasn't Apples fault. And he blames the glass breaking on the back of his phone on the glass manufactuer. Apparently, and this is how he explains it, the glass manufacturuer isn't carefull enough and allows contaminents into the mix used to create the glass, and the contaminents cause weak spots in the glass, and if you're unlucky enough to get one of those weak spots by an edge, and you sit the phone down too hard, well it can break. Not apples fault, it's the glass suppliers fault.

He blames himself for the iPhone3GS losing everything when he upgraded to iOS4. Must not have followed the directions, should have back everything up, etc.

And finally, the iPhone 4 is soooo sleek, soooo cool, soooo revolutionary in it's design. Of course he's hiding all of that in a nice black silicone case that he uses to protect it. With the case the phone is thicker than may samsung, doesn't slide in out of his pocket that well, and certainly doesn't look sleek!

I suggested to him that he would have been a prime canidate to be a follower of Jimmy Jones and his christian fellowship. Because really, who would put up with all those issues from Motorolla, Samsung, HTC, RIM, or Nokia? No one would!!
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RE: iPhone rules in smartphone customer satisfaction: shocking!
cyberslammer2 22nd Nov 2010
@mgrubb@... Nice rant Mr Ballmer.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
linasmith 25th Aug
@cyberslammer2 Mr Ballmer is always a great explanation provider. Assignment Help | Custom Dissertationt
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you're lying or friend is an idiot.. how the can you lose everything??
doctorSpoc 22nd Nov 2010
@mgrubb@... every time you sync.. it backs up your entire phone.. getting back everything is just a matter of resyncing... the only way your "story" is true is if your friend was stupid enough to never sync their phone.. i know their are people out there like that but, c'mon.. if you're not backing up your phone, computer whatever and you lose everything.. that's on you.. educate yourself!
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RE: iPhone rules in smartphone customer satisfaction: shocking!
spokanedj Updated - 22nd Nov 2010
On On my step saughter's computer, iTunes would crash every time it started. So she purchased a bunch of stuf through the phone directly and was un-able to back it up. The only way I could get iTunes to work on her computer was to remove, clear out everything, and re-install iTunes. Of Course the next time it went to sync to the computer, she lost everything she has purchased from her iPhone as it had to re-sync the library from the computer to her phone. Mainly there were about 10-15 ringtones she has purchased that are now gone. I really like the way you can backup and restore an iPhone with iTunes (she has had to replace her iPhone twice now and it makes it really quick and easy) but if something goes wrong with Itunes you are screwed. You can't backup iTunes and your iPhone if iTunes won't start!
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Absolutely untrue
use_what_works_4_U 23rd Nov 2010
@daler...
Before you wipe out iTunes you back up the data files in your iTunes folder. Do that and you can nuke the iTunes app from orbit and not lose a thing. Or do you not understand the difference between data files and application or settings?

I would bet good money (because I've literally seen it dozens of times) that if you went to the "[User home]\My Music folder" (Windows) or "[User home]\Music" (Mac) after removing iTunes you will still find the iTunes folder with all of your data and content. If you delete the data rather than uninstalling the app then you hosed yourself.

You do backup you home folder, don't you?

Signed,
Former Mac Genius
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RE: iPhone rules in smartphone customer satisfaction: shocking!
I12BPhil Updated - 22nd Nov 2010
@mgrubb@... Your story would have some credibility if it was "your friend" posting this info first hand, otherwise this sounds like the tired old attempt of someone who doesn't like something trying to vilify it by saying it's user base is brainwashed. Total BS.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
Pete "athynz" Athens 22nd Nov 2010
@mgrubb@... I too call bullsh1t on this. I've upgraded my 3G to iOS4 without a hitch and without losing anything. but this was my own experience - firsthand - not something "a friend" told me.

@daler What version of iTunes do you have, what OS, how fast of a processor, how much ram is on your machine? I'm running Windows 7 on a 5 year old Dell XPS with dual 2.8GHz processors and 3GB ram and iTunes 10 runs like a champ for me - I've never had an issue with any sort of crash with it. There should be a way to get everything back she purchased - is there another PC she could use to run iTunes and sync her iPhone on? Apple and iTunes should have a record of everything she purchased and she should be able to get all of it back with no issues.
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You blame Apple for all of this, but...
heymatthew 22nd Nov 2010
@mgrubb@...

Who do you blame your bad grammar and poor spelling on? I'm a HUGE Apple fan. I've said on here time and time again, Apple computers just work for me. I have to use a Windows PC at work and for every 1 problem I have on my Macs at home (iMac(s), MacBook Pro(s) and iPhone(s) [2G, 3G, 3Gs and 4]) I have at least 10 problems on my Windows computers at work. I have nothing but trouble with the network, MSN Chat, eMail. Everything from general tasks to in-depth design software seems to be much more of a chore on a Windows computer than it does on Mac.

Would I lie for Apple? Absolutely not. My fiancee and I got our iPhone 4's the day before they came out and within 2 weeks hers had a shattered front. What did Apple do about it? They replaced it for free. Now you tell me if that isn't a company that cares about customers. A year ago, I lost everything on an external hard drive (Western Digital, not Apple) and I lost about $200 of music. Just one phone call to Apple and they gave me back the majority of it. That's just good customer service.

I call BS on this story. It makes no sense and seems like you've been trolling the net looking at the iPhone 4 horror stories and have just fabricated this immense lie about why it's so bad. Go back to your Droid. Or perhaps you're a follower of that horrendous excuse for an operating system that Windows Mobile used to be (I like Windows Mobile 7 from what I've seen, but anything prior is a joke)?

Go troll the PC boards.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
kashyap.bikram@... 22nd Nov 2010
@mgrubb@...
I kind of agree. The social status of being an apple product owner almost negates the defects of the product. If the product cannot fulfill the owners needs, they just adjust their needs and say it satisfies all their needs.
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I like Apple's products because...
godsfault 24th Nov 2010
@kashyap.bikram@... they work well and are easy to use, they look great, and the company gives great service.

And, I admit, I'd rather be seen with my iPhone 4 and MacBook Pro than than one of those faceless clones cluttering up the environment.

I'd also rather be seen in a BMW than a Chevy.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
non-biased 1st Dec 2010
@kashyap.bikram@... The only people that ever bring up the status BS are the haters, not the actually owners they are accusing of acting this way.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
Ondrax Updated - 23rd Nov 2010
@mgrubb@...
Has anybody heard about Windows Mobile users upgrading OS? I did. It was me. I really did lose most of my settings and stuff. Then, after a brief affair with a "smart" Nokia and even "smarter" Ericsson, I eventually turned to something less smart that really worked (and got really quite bright over time) and happy I am ever since...
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A nice story and...
godsfault 24th Nov 2010
@mgrubb@... you tell it so well.

Also, thanks for the object lesson in anecdotal "evidence."
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RE: iPhone rules in smartphone customer satisfaction: shocking!
non-biased 1st Dec 2010
@mgrubb@... Let me shorten your rant a bit to save us all some time. Below is what you should have said, would have been more accurate.

I am a small minded Apple hater and do not believe anything that is said or written that puts them in a good light. To prove my point I would post long winded rants full of lies, maybe somebody with a smaller mind than mine will believe it.

There you go, accurate and to the point.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
samiup Updated - 22nd Nov 2010
the iPhone user base is complicated and corrupt making any surveys or research about the iPhone non practical.

a big portion of iPhone users are Apple fanBoys, who are willing to actively lie, deceive etc.. in order to make an Apple product look perfect, thats what fanboys do...

another big portion of iPhone users are users who never used a smartPhone before or tried another smartphone other than the iphone, so for them, the iPhone is the savior from the moto RAZOR and the 3 line screen Kyoceras etc... no wonder they think the iPhone is flawless even though it was proven to be the contrary.

this set of mind will change eventually with other phone OSs getting more popular, when people try for example an ANDROID phone, they dont only discover that it is cheaper, have a better antennae and more usefully they discover that it does everything the iPhone does only in a better and easier way and it also does many things that iPhone users still consider science fiction.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
ctxppc 22nd Nov 2010
@samiup
"a big portion of iPhone users are Apple fanBoys, who are willing to actively lie, deceive etc.. in order to make an Apple product look perfect, thats what fanboys do..."
Most buyers are Windows users (iPhone's success is bigger that the Mac) and most Windows users aren't Apple fanboys. How do most iPhone users then change into fanboys then, if you say so? It's simple: they love the device because it's so good (or they never would be fanboys in the first place)! Who looks stupid now?

"another big portion of iPhone users are users who never used a smartPhone before or tried another smartphone other than the iphone, so for them, the iPhone is the savior from the moto RAZOR and the 3 line screen Kyoceras etc... no wonder they think the iPhone is flawless even though it was proven to be the contrary."
First of all, this survey is all about them. It's about people understanding the device, even if it is their first one, and it's also about the device working well. Second of all, nothing's perfect, but zillions iPhone reviews from professional bloggers and news channels have proven that the iPhone is the most advanced device without many problems. Sure you have AT&T problems, but I don't live in the States and I don't have any problems. Sure you have Antennagate, but if you've got free bumpers on the world's thinnest (but advanced) smartphone' you've got no problem. If Apple restricts you from using harmful apps, you should be thankful, or you should use a legal and free patch to break out the protection bubble.

Do some thinking before you ***** around, fanboy. And don't use capital letters if you don't know how to use them!
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yes, millions and millions of people have been hypnotized and..
doctorSpoc Updated - 22nd Nov 2010
@samiup... discombobulated by that warlock.. Steve Jobs.. yes what you've said makes perfect sense.. LMAO!! do you guys actually believe this NONSENSE?!?

i mean common... the iPhone is not some marginal, niche product bought by some small number of apple fanbois as you claim.. it's a mainstream product, bought by millions and millions of a broad spectrum of consumers.. in spite of what your bias would like to be that case, iPhone owners lover their phones. period.. point blank.. full stop! they are beautiful, usable, reliable and provide a great deal of utility.. that's all their is to it

the irronic thing is that you are obviously the fanboi with your completely IRRATIONAL rant that bares no resemblance to reality.. think about what you're written here.. are these the words of a rational person?? no they really aren't..
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Spoken like a true Apple Hater
Pete "athynz" Athens 22nd Nov 2010
@samiup

the iPhone user base is complicated and corrupt making any surveys or research about the iPhone non practical.

This is an independent survey - how can any survey or research about the iPhone be impractical? Dude do you even bother to read the obvious rhetoric and FUD you type? Fail right out of the gate.

a big portion of iPhone users are Apple fanBoys, who are willing to actively lie, deceive etc.. in order to make an Apple product look perfect, thats what fanboys do...

I own an iPhone and for the most part is really is a great smartphone. Does it have issues? Sure, all smartphones do. Is Apple perfect? By no means. Sure you have some die hard fanbois but at the same time if someone spends hundreds of dollars on something and it does not work they would complain about it - why would they lie? Are you seriously that much of an idiot or are you just drinking the Ballmer juice?

another big portion of iPhone users are users who never used a smartPhone before or tried another smartphone other than the iphone, so for them, the iPhone is the savior from the moto RAZOR and the 3 line screen Kyoceras etc... no wonder they think the iPhone is flawless even though it was proven to be the contrary.

So I guess my year long experience with the WM-based PPC 6700 is invalidated? So I just imagined baking custom rom after custom rom to be able to upgrade the OS and add some much needed stability and functionality? And WHERE is your data that would prove your theory about how people went from feature phones to the iPhone?

this set of mind will change eventually with other phone OSs getting more popular, when people try for example an ANDROID phone, they dont only discover that it is cheaper, have a better antennae and more usefully they discover that it does everything the iPhone does only in a better and easier way and it also does many things that iPhone users still consider science fiction.

Not necessarily true at all - sure there are some things Android does very well but with the fragmentation issues and with most of them (with the exception of the Nexus One) being loaded with carrier crapware that cannot be removed other than by rooting the device, by having an inelegant copy/paste solution Android is a far less polished mobile OS than iOS. The ONLY reason Android is as popular now is due to the manufacturers flooding the market - there are 20+ models of Android smartphones available at every major carrier while the iPhone is only available with one carrier and has 2 models. And let me bring up another misconception that Android is "winning" - this is both true and not true. As a whole Android OS is "winning" over iPhones but as far as individual Android devices NONE of them have outsold the iPhone... not one has outsold the iphone 2G or the 3G or the 3Gs or the iPhone 4. And if you take ALL the Android devices and ALL of the iOS devices (i.e. iPhone, iPad, iPod Touch) then Android STILL has not outsold iOS.

But then again this might have been a waste of time considering you come off as nothing more than an uninformed trolling shill.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
non-biased 1st Dec 2010
@samiup Face it, you are a hater period. You also seemed to completely overlook the percentages of people that own phones with another OS that you say they would find better but they say they would rather have the iPhone. If the iPhone is not for you, so be it but that has nothing to do with everyone else.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
Asiafish 22nd Nov 2010
I agree with the article 100%. I am on Verizon because there is no AT&T coverage in two of the places I frequently travel. I used Blackberry phones for years, and now am moving to a Droid.

My current BlackBerry died, otherwise I would wait until the rumored January launch of iPhone on Verizon. As it is, I will be stuck with the Droid for a year, and then hopefully there will be a nice, new iPhone 5 on Verizon.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
spokanedj 22nd Nov 2010
I bought my Girlfriends daughter an iPhone 3GS about six months ago after much begging and pleading. She initially loved it and actually talked my Girlfriend into getting one. My Girlfriends constantly locked up and except for the larger screen, she hated it and went back to her Epix. He daughter's 3GS won't keep a consistent charge and now she wants a differnet phone as well. I know four other people that have switched from iPhones to something else in the last three months as well. Anyone can spin statistics if you interview the right sampling of people. The real world can be different. In my sampling of about 10 iPhone users, 8 are no long iPhone users. Thats 20% customer satisfcation in my statistics sampling... Shocking!
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RE: iPhone rules in smartphone customer satisfaction: shocking!
ssaha 22nd Nov 2010
@daler@... In my sampling of 20 former Motorola users (including me), NONE are still using Moto phones, ALL are using late model iPhones (3G/3GS/4). Anecdotes are just that: anecdotes, and not statistics. Actual polling is scientific, and tries to sample a cross-section of the real world, not simply check in with a couple of fanboys like you.
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statistics and sampling versus anecdotes
mlev 22nd Nov 2010
1212 surveyed out of millions!

Some Apple fans that kept praising Apple even when issues were demonstrated, even while themselves experimenting it.

Some Android fans that praised what they have, including some "openness".

Some Windows fans that praise what the future "holds".

Seriously..... these statistics expressed in the blogs are simply not worth it and cannot be taken seriously.

But each will still defend it's preferences.

Sorry, I am not buying!
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RE: iPhone rules in smartphone customer satisfaction: shocking!
LionSaba 23rd Nov 2010
@mlev
unless it is against apple that you'll believe it..
Apple does not need you to have all the records and to be the first tech company in the world..
just thanks to people like you that some dump companies still survive.. i understand..
"les chiens aboient, la caravane passe"
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Not Surprised
Naryan 23rd Nov 2010
It doesn't matter how bad the iPhone gets to use, it seems to cast a spell over almost anyone who buys one, to the extent that nothing is ever wrong with it. Ever. It's all part of the underdog appeal that Apple is so desperate to maintain. The fact is Apple are not the underdog with mobiles, and as such, you shouldn't take any of their ****.
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It's so bad
use_what_works_4_U 23rd Nov 2010
@Naryan
What you're saying is that the phone is so bad that most people are happy to use it?

Or maybe you're saying that having a majority of the user base be happy is bad?

Or maybe, just maybe it's not perfect, and particularly not perfect for you so the people who own, use, and enjoy the product must be wrong, brainwashed, or just plain stupid because they have a different opinion than you do?

Really?

I don't get the hate, people. I like my iPhone and I will either upgrade it to a new iPhone or an iPod Touch and a flip phone next spring. I also know a lot of people who disagree with my opinion and love their Android devices. Do I attack their opinions? No, I'm happy that they are happy!

Happy Thanksgiving everyone
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RE: iPhone rules in smartphone customer satisfaction: shocking!
Playdrv4me Updated - 23rd Nov 2010
Nothing is perfect, but the iPhone 4 and iOS bring together the best combination of attributes that I desire in a smart phone. iOS is also the most "mature" smart-phone release right now.

In the past year I have owned three phones... The Sprint Palm Pre that I started with and was good enough that I stuck with it for a whole year until it was just too slow and too outdated, the Galaxy S Epic, and finally, the phone I ended up with which is the iPhone 4.

The Palm Pre's WebOS probably offered up the most solid attempt at a serious competition for the iOS. Unfortunately, the hardware was TERRIBLY cheap and the ecosystem was never developed enough to keep it viable. It was a solid effort and I RARELY stick with any phone as long as I stuck with the Pre.

When it was time to upgrade I was excited about the Epic's AMOLED screen, speedier processor, and the ability to give Android a fair shake. This was a great phone, but for roughly the same price as the iPhone 4 PLUS an extra 10.00 a month for 4G service (which I rarely ever used due to battery considerations), it just didn't quite stack up. Battery life was still quite poor even with various tweaks and task killing applications, outside of the screen the phone still felt light and plasticky, and overall, Android still felt a bit overwhelming coming from the beauty and simplicity of WebOS (and iPhone 3G before that). I also didn't appreciate the fragmented aspect of knowing that many Android users were already getting upgraded to 2.2, whilst I was left at my carrier and manufacturer's discretion for updates.

So even with the unfortunate side effect of having to switch from Sprint which had the best overall rate plan, to ATT which requires careful monitoring of minute usage, data usage and texts at a similar price-point, the iPhone 4 still won out. I like the nicely polished hardware and the equally polished interface, and LOVE the high resolution display for reading forums and other text intensive applications and web pages. Something NONE of my previous phones could do as well. AMOLED came close, but there was still visible pixelation on small text. Equal on Android and iOS is a solid dev community which means there will almost always be a jailbreak prepared for me within weeks of an OS release. Even then, I find iOS to be solid enough that if *I* (and not the carrier) choose to continue running with any given version for as long as I want, I can freely do so. Since I like to use Skype over 3G to save voice minutes, and prefer to use my own tethering solution, the only thing that could be better for me than the iPhone 4 as it exists, would be to have it on Sprint.

As for hardware problems and satisfaction? The only issue I've yet experienced (and it is a valid one), is the loss of reception without a case. It's silly that I have to cover the phone's beauty up somewhat to remedy this, but in the wireless industry, everything is a game of pros and cons. For me, the iPhone pros far outway the cons. Tomorrow it might be a Droid or a WP7 device... I have no allegiance to ANY phone and am always willing to try something new and different.

So for the idiot who claimed that respondents who give the iPhone 4 high marks are "dumb" feature phone converts, or Apple fanbois with blind allegiance... Nothing could be further from the truth.
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Thank you
use_what_works_4_U 23rd Nov 2010
@Playdrv4me
This is by far the most detailed and thought out comparison of these 3 phone OSes that I've seen to date. I very much appreciate your views, and particularly the rational tone of your comments.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
ssc@... Updated - 23rd Nov 2010
@htynz:

Anyone that has a complaint about the iPhone, iTunes........bascially they are either posing as Ballmer, lying, providing false second hand news, is an apple hater and an MS fanboy or just a plain idiot? Is that about it? It' pretty well documented that Apple 4 has had PLENTY of issues. Including
the problems with the glass and antaennea not no mention the issues with developers.

Don't worry, not just pickin' on you. Windows 7 is so far behing, they shouln't have called it 7 so as not to confuse an actually solid OS. But maybe that was the evil plan. 7 went over so well, call in WinMobile 7 and people will try. But it is an improvement.

Chrome haters? It's VERY likely they will eventually partner up with one HW manufacturer and put it all together, their way, and soon. All other droid-based phones will be forced to live to that standard.

bottom line is, there are hater and fanbois of all three. They all have pros and cons. Anyone's opinion is just that. All will continue to get better and stronger. Apple has the clear lead, the competition will do them some good. And Android will keep developing and MS will take the best of both models and try and catch their own niche.

Does it mean we have to sit here day after day and talk about who's is better and how superior that makes that person?

Because, the hear and apple fanboi call it, iphone/pad/mac should be running 90% of the market. Something on another platform has been called the 'evil empire'. Don't worry. Jobs is getting close.
There are legit complaints about iphone 4 and especially the itunes bloatware. But to suggest iphone users are idiots is no better than saying any other user is an idiot.

People like what they like. The people on this forum, for the most part have far too much time on their hands for tearing each other down rather than pointint out pros and cons, admitting the good and bad about their own favorites, you know...............HONESTY!!!!!!!!!!!!
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RE: iPhone rules in smartphone customer satisfaction: shocking!
alexwork1980 7th Oct
I am at about my wit's end with my Blackberry Torch. I have been a staunch BB user since nearly day one (plus being a Canuck I felt some pride in seeing a homegrown company do so well), but lately the phones have gotten less awesome. My current torch needs a nightly battery reset to keep it from freezing as much. iPhone 5? Yeah, probably gonna happen.
Muscle Maximizer
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RE: iPhone rules in smartphone customer satisfaction: shocking!
jackson1984-24316069205748857739440257893812 11th Oct
This is certainly all nfl store quite new to me which submitting severely opened my eyes.Lots of many thanks for sharing with us your expertise.
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RE: iPhone rules in smartphone customer satisfaction: shocking!
traveler2011 Updated - 1st Nov
I love iPhone as it is a very smart one and easy to use! I might use it for at least 5 years! Vietnam Private Tours
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RE: iPhone rules in smartphone customer satisfaction: shocking!
andalusy 13th Jan
Good posting, im subscribing to your rss. Many thanks once more
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