The Apple Core

Jason D. O'Grady & David Morgenstern

iPhone’s black screen of death (updated 2x)

By | August 7, 2008, 1:04pm PDT

Summary: I received an email from an iPhone user greatly concerned about “either an unaddressed issue with both 2.0 and 2.01 software - or a rogue app(s) that is taking down the entire OS.” After visiting the App Store from his iPhone “nothing loaded, the screen just stayed white.” After pressing the Home button and tapping the [...]

iPhone black screen of deathI received an email from an iPhone user greatly concerned about “either an unaddressed issue with both 2.0 and 2.01 software - or a rogue app(s) that is taking down the entire OS.”

After visiting the App Store from his iPhone “nothing loaded, the screen just stayed white.” After pressing the Home button and tapping the App Store again, nothing happened again. After rebooting the iPhone it hung on the black screen with the white Apple on it – permanently. What’s scary is that a restore as new doesn’t appear to fix the problem. He tried that four times.

BTL has the full text of the email and there’s a growing thread about it on Apple’s Support Discussion boards with more than 200 replies. If you’ve been bit by this bug you should also consider filing a bug report with Apple.

Update: One commenter on the PowerPage notes:

I’ve experienced this. What appears to happen is that the OS takes far longer to boot than normal. All I’ve had to do is have patience and wait for the login screen shortly after the two vibrations. This can take 3-5 minutes (I didn’t time it, but time passed very slowly). My impatience sometimes lead me to believe that the iPhone was bricked and to force another restart. However, after the first, long, really long, incredibly long reboot, the iPhone seems to boot normally. Just be patient!

Update 2010-0416: If waiting doesn’t work, the solution is to hold home and power for 20+ seconds until you see the “connect to iTunes” screen, pictured below:

http://static-cache.ipodtouchfans.com/imgcache2/40799.png

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Topics

Jason O'Grady is a journalist and author specializing in mobile technology. He has published six books on Apple and mobile gadgets and his PowerPage blog has been publishing for over 15 years.

Disclosure

Jason D. O'Grady

Jason D. O'Grady is the creator and editor of O'Grady's PowerPage, which has been publishing mobile technology news since 1995. He maintains an advertising relationship with the following legacy advertisers on the PowerPage:

  • Amazon Associates
  • Google Adsense
  • Tekserve
  • Advertising on the PowerPage is brokered by a third-party agency (BackBeat Media) and he recuses himself from these negotiations.

Biography

Jason D. O'Grady

Jason D. O'Grady developed an affinity for Apple computers after using the original Lisa, and this affinity turned into a bona-fide obsession when he got the original 128 KB Macintosh in 1984.

He started writing one of the first Web sites about Apple (O'Grady's PowerPage) in 1995 and is considered to be one of the fathers of blogging. He has been a frequent speaker at the Macworld Expo conference and a member of the conference faculty. He also co-founded the first dedicated PowerBook User Group (PPUG) in the United States.

After winning a major legal battle with Apple in 2006, he set the precedent that independent journalists are entitled to the same protections under the First Amendment as members of the mainstream media.

O'Grady is the author of The Nexus One Pocket Guide, The Droid Pocket Guide, The Google Phone Pocket Guide, and The Garmin nuvi Pocket Guide (Peachpit Press), the author of Corporations That Changed the World: Apple Inc. (Greenwood Press), and a contributor to The Mac Bible (Peachpit Press). In addition, he has contributed to numerous Mac publications over the years, including MacWEEK, Macworld, and MacPower (Japan).

When he's not writing about Apple for ZDNet at The Apple Core, he enjoys spending time with his family in New Jersey.

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RE: iPhone black screen of death (updated)
jackson1984-24316069205748857739440257893812 11th Oct
his outstanding submit created me smile. Probably must you throw inside a several pictures it's going to reebok jerseys make the complete point additional fascinating. Anyway, in my language, there ordinarily will not be significantly excellent offer such as this.
0 Votes
+ -
Waited 2 hours to boot...
johnfinley 7th Aug 2008
In reply to this story's update - I waited more than 2 hours
the first time that this happened while I scoured the Internet
looking for help. After finally giving up, I found the way to
force the phone into restore mode through iTunes.

You are correct though, in stating that at times boot times
can be much longer than expected and make you sweat.
0 Votes
+ -
I agree with johnfinely. I have waited 15-20 minutes and
STILL have the Apple Logo. I have given up updating apps
until this is resolved. Maybe the length f time is directly
related to how full/how many apps you have on the iPhone?
0 Votes
+ -
Restore? What?
OhTheHumanity 7th Aug 2008
I never thought that the word restore and apple would be put into the same sentence. Its funny how karma can come back to bite some people. I think everyone needs to wise up and realize that no one is perfect and humans are behind any product you buy. Atleast I am not to arrogant to realize that. Start bringing their products to the masses and the people that will be honest about the products will start speaking unlike the past when Apple only sold to the hush hush crowd. Welcome to the real world Apple, hope it doesn't bite all the way to the core.
0 Votes
+ -
Why not return it or go to the store?
TripleII-21189418044173169409978279405827 7th Aug 2008
If I had paid as much (up front and ongoing) for a defective product, I would simply take it back to the Apple store. I read all over how people are trying to fix this on their own. It's under warranty and this is all speculation as to what the problem is. I say see what a store front has to say. You know that the non technical, this is what they are doing.

TripleII
0 Votes
+ -
Isn't that what Apple fanboys have been bragging about?
0 Votes
+ -
I don't know...
TripleII-21189418044173169409978279405827 7th Aug 2008
I have never owned iAnything. Just wondering why people don't just return it.

TripleII
If a LOT of people are having the same problem, then it would be quite possible they'd have to repeat the process they went through to buy the stupid thing in the first place.
0 Votes
+ -
USER EXPERIENCE!!!
NonZealot 7th Aug 2008
All I?ve had to do is have patience and wait for the login screen shortly after the two vibrations. This can take 3-5 minutes (I didn?t time it, but time passed very slowly).

Fantastic user experience! Very intuitive.
0 Votes
+ -
Re: User experience!!!
Win3.1 Updated - 7th Aug 2008
Hmm, I dunno that a longer bootup cycle quite has the ring of a
user experience issue. If so my local grocery store or Best Buy
would be running around like mad so I didn't have to wait in line.
Just out of curiosity, NonZ, what do you do for a living that you
can hang out and post on ZD all day? Literally every time I read
something on here I see a comment by you. Inquiring minds want
to know wink
0 Votes
+ -
Probably has a job like me!
OhTheHumanity 8th Aug 2008
Probably running a windows shop with windows servers and applications like myself. As you can see we have alot of time on our hands to post on here all day, isn't life grand. But I'm thinking about ripping it all out for linux or Apple because I am getting bored these days, but its too bad Apple won't run on the blades.
0 Votes
+ -
I think this is JUST the kind of thing that apple trying prevent by
removing and/or preventing apps from getting to store. I wish users
would stop complaining as apple makes these sort of decisions
with regards to our iPhone experience. However, I will state that I
wish apple would be more forthcoming to the developers and users
of these apps as to why the have been pulled or not allowed.
0 Votes
+ -
I think this is JUST the kind of thing that apple trying prevent by removing and/or preventing apps from getting to store. I wish users would stop complaining as apple makes these sort of decisions with regards to our iPhone experience.

And when iPhone 3.0 comes out next year - it'll be back to being locked down like version 1.0 - along with a giant "I TOLD YOU SO" from Apple...
0 Votes
+ -
They weren't prepared for the sheer
volume of sales, nor the demands that
would be put on their servers. There were
bugs that were in places where it hurts, a
new platform for apps that went online at
the same time, etc.

I believe we'll see the AppStore running
smoothly before too long, but it might
take Apple longer to approve new apps.

Programmers are working on the bugs
and I'm sure new hardware is being
installed as fast as possible.

It might turn out that poorly written apps
or the server issue are the major cause of
current user problems.
0 Votes
+ -
Too much success?
M.R. Kennedy 8th Aug 2008
Ken:

"They weren't prepared for the sheer
volume of sales, nor the demands that
would be put on their servers."

What do the servers themselves have to do with the excessive boot times for an iPhone? 15-20 minutes? 30 minutes? Up to two hours?

And:

"There were bugs that were in places where it hurts, a new platform for apps that went online at the same time, etc."

I can see bugs causing excessive boot times, but a new platform for apps (the AppStore) wouldn't cause that.

And:

"I believe we'll see the AppStore running
smoothly before too long, but it might
take Apple longer to approve new apps."

Equally as off-topic as the "server problems" issue. However, since Apple has absolute control over which apps are available in the AppStore, why is it that they (Apple) are stealthily removing already-approved apps from not only the AppStore but from their customers' iPhones? And, for those removed apps that have been paid for by the customer, is Apple offering to refund the money spent by those customers?

And:

"It might turn out that poorly written apps
or the server issue are the major cause of
current user problems."

I doubt that the apps themselves are causing problems. Nor is it likely that the servers are causing the boot time problems. However, buggy code in the OS updates (v2.0 and 2.01) are obviously quite suspect.

I suppose, due to excessive hubris on the part of Apple Inc., Apple products no longer "just work".
0 Votes
+ -
Horsehocky!
Wolfie2K3 8th Aug 2008
They weren't prepared for the sheer
volume of sales, nor the demands that
would be put on their servers. There were
bugs that were in places where it hurts, a
new platform for apps that went online at
the same time, etc.


That MIGHT possibly have the ring of plausibility IF this was the first version. But it wasn't. The first version sold like hotcakes. Apple HAD to see the version 2.0 tidal wave of sales coming. The hype machine was running at full power before the launch. Almost every blog you read had something to do with the 2.0 rev. It was like you couldn't swing the proverbial dead cat without hitting a story about the iPhone 2.0 and how it was going to solve ALL of the 1.0 generation's ills.

They KNEW that the 2.0 phone HAD to be activated right here in the store.

They KNEW there would be a LOT of traffic hitting the activation servers.

As far as bugs go... It sounds to me like their entire beta cycle was skipped. The activation servers were definitly not tested under any serious load. 5 - 10 simultaneous activations does not a load make.

As far as apps go... They may indeed be buggy. They may indeed be crap - BUT... If an app blows chunks and dies, it shouldn't kill every other app on the phone nor kill the OS either. Sheesh.. Even Windows XP has better protection against BSODs and badly written apps taking down the entire computer. It sounds to me like the iPhone OS needs some serious work to prevent that kinda thing.
0 Votes
+ -
...

It was amazing what a few (or a ton of) badly conceived and written drivers could do.
0 Votes
+ -
what can i do
0 Votes
+ -
Apples New iThink Interface
iTeaBoy Updated - 8th Aug 2008
This must be Apples new thought based interface.

You just need to stare at the white Apple logo in the middle of the screen and control the device with your thoughts.

Of course if the device doesn't work then it's because you're not thinking correctly.

Apple Tech Support suggest staring at the Apple logo for at least a few hours and think of how lucky you are to own an iPhone and it will all just start to work.

Users lucky enough to have received the new iThink interface upgrade should count themselves VERY lucky to have been selected.
0 Votes
+ -
Apples New iThink Interface
funfox 8th Aug 2008
Nice one!!!!
0 Votes
+ -
I CAN'T Resist...
wolf_z 8th Aug 2008
Who says Apple never copies anything from Microsoft? Newest release from Apple: The BSOD!!!!

Of course, Apple being Apple they have to be more stylish. So: Black is the new Blue(tm)!

Hey, extra points for a double-entendre! happy
0 Votes
+ -
Plug In, turn on, tune Out!

This worked for me on the times that a straight reboot did
not clear BSOD. Either way, it took several minutes. Some of
these aps don't seem to play well together.
0 Votes
+ -
I am hunting for answers to break this.... My IPHONE is
stuck in the loading screen( an apple logo and a loading
symbol ) nomatter how many times i reset its still the
same... CAN somebody help. Pls mail to
rasery2k@gmail.com thank you
0 Votes
+ -
hELP ME oUT NO LOGO APPERS ON MY APLLE IPHONE 3GS !

After JailBreak with Blackra1n My Iphone Didn't Rebooted
! and sHowed Black Screen Now its nots Turning on !
although when i Connect it to PC i Hear a beep Sound.and
a Message? "iPhone Connected in restore Mode". Help me
OuT! ! ! Black SCreen NO LightS !


bo apple logo appears>... !
0 Votes
+ -
RE: iPhone black screen of death (updated)
jackson1984-24316069205748857739440257893812 11th Oct
his outstanding submit created me smile. Probably must you throw inside a several pictures it's going to reebok jerseys make the complete point additional fascinating. Anyway, in my language, there ordinarily will not be significantly excellent offer such as this.

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