iTunes 7 and iPod 1.2 update confound users

iTunes 7 and iPod 1.2 update confound users

Summary: When Steve Jobs announced iTunes 7 I couldn't reload the download page fast enough. I was anxious to try out the first whole number upgrade to Apple's venerable jukebox application in almost a year. In the 10 or so days that I've been using the new iTunes I've had little or no problems with it. Unfortunately others haven't been so lucky.

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TOPICS: Apple
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sad-ipod.jpgWhen Steve Jobs announced iTunes 7 I couldn't reload the download page fast enough. I was anxious to try out the first whole number upgrade to Apple's venerable jukebox application in almost a year. In the 10 or so days that I've been using the new iTunes I've had little or no problems with it. Unfortunately others haven't been so lucky.

Almost since day one there have been a vocal chorus of user complaints about iTunes 7 and specifically with iPod software 1.2 update. A large number of complaints on Apple's discussion boards are with the iPod 5th generation, including spontaneous rebooting, crashes, freezing and problems with album artwork. A temporary fix is to revert back to iPod software 1.1.2, but the process isn't trivial.

Apple has posted an iTunes 7 FAQ containing links to knowledge base articles that address problems with booklets, album artwork grouping, audio problems, AirTunes and games. If you're one of the afflicted, don't fret. Apple is working on the various bugs and iTunes 7.0.1 should be available soon. This time I will probably heed my own advice and wait 72 hours before installing it.

Read more:
Apple.com > Support > Discussions  > iTunes
Apple.com > Support > Discussions  > iPod

Topic: Apple

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  • definitely not an easy upgrade to 1.2

    I've had no problems with the core of iTunes 7, but it refused to download the 1.2 iPod upgrade, telling me that I wasn't connected to the Internet. (Never mind that the rest of iTunes was merrily accessing the store and downloading podcasts.)

    After reverting back to an older machine with "recognizable" internect access, I was able to start the upgrade. It does appear to freeze at one point, with a message box from iTunes updater. It's rather insane in this day and age to use a modal dialog for an information message, but you have to clear the messasge box in order for the iPod to finish its upgrade. After that, things proceeded without further problems, although it's still a clunky process.

    Note that you must have the 1.2 upgrade to download TV episodes and other videos that have been available on iTunes for a long time. Apple is in the process of "upgrading" all the videos with features that require the iPod update. Video filesizes have doubled.

    Fortunately iTunes 7 gives you more granular control about what gets downloaded to your iPod, if you set up playlists for everything and manage their contents.
    diane wilson
  • No issues here

    Then again, I use a 4th gen iPod.

    The one annoying thing is that you can no longer select a group of songs, then drag an image of an album cover into the window to tag them all with this. You either have to do it one at a time, or do a "get info" and drag the jpeg into that window.
    tic swayback
  • Fix crashes, freezes, and spontaneous rebooting after iPod 1.2 update

    EASY FIX for IPod crashes and reboots caused by 1.2 update

    After I updated my IPod to version 1.2, it repeatedly crashed and rebooted whenever I started playing any recording. Here's how I fixed it.

    Enable disk use in your IPod preferences using ITunes if it is not already enabled. You may need to then eject and reconnect the IPod.

    Open Windows Explorer. If there's only one pane visible, click the Folders icon to activate the two-pane view.

    In the Tools menu, select Folder Options. Then click the View tab. Under Advanced Settings, click "Show hidden files and folders." Then click on the "Apply to all folders" button.

    Navigate to your IPod and click on it to select it.

    In the right pane, you should see a hidden IPod_Control folder in your IPod. Open it.

    In the right pane, you should see a hidden subfolder under the IPod_Control folder called Device. Open it and delete the files called Preferences and radio.

    I then ejected my IPod using first the ITunes eject button and then the Windows "Safely Remove Hardware" tool in the systray. Then I rebooted the IPod by holding down the center button and the Menu button simultaneously.

    Now the IPod's fine. If I could only fix the g*******d ITunes 7 noise . . .

    And if only ITunes 7 gave me as much flexibility as ITunes 6 in selecting podcasts to transfer . . .
    JNRubin
  • This is why....

    I wait for everyone else to update portable hardware, routers etc.

    When bugs get found, I'm not screwed.
    ju1ce
  • Easy to downgrade

    Just uninstall Itunes 7.0 completely. Install the Itunes and Ipod updater which came with original CD (2005-10-12). Use the "Restore" option. Ofcourse it will delete all the goodies. But you are better off adding the songs again than freeezing your ipod to death.

    Another reason why all the freaky geeks shouldn't be complaining against microsoft . Apple screws it up too. And as the sales increase, they will have more opportunities to screw up.
    chandler_vt
  • downgraded to iPod 1.1.1

    I am a Windows XP user.

    After a complaint-free seven month honeymoon with my new fifth generation iPOD, I downloaded itunes 7.0.2. in February 2007. This was in response to the iTunes prompt to update since some videos I purchased through iTunes could not be played on my iPOD without the update.

    My iPOD immediately stopped working- the screen froze, sometimes becoming pixelated whenever I tried to scroll forward.

    I could not turn the iPOD off, following which my research online prompted me to use the reset command (simultaneously holding the menu and select buttons down for 10 seconds) which restarted the iPOD but still did not allow me to scroll through or turn it off.

    I also tried going into disk mode and resetting which didn't help either.

    I reluctantly used the restore function in ITunes to wipe the iPOD so that I could start anew. This did nothing other than erase all the music as promised. I still could not use the iPOD, or turn it off. I had to let the battery run completely dry for the display to shut off.

    After weeping hysterically for a few hours, I plugged the iPOD into a second computer that I normally use it with (that had not been updated with the latest version of Itunes - in fact it was running version 6.0.4.2. I found an old updater file for iPOD in the program files called iPOD Updater 2006-03-23.exe (must have been created when I connected my iPOD for the first time to the computer and ran the installation CD).

    This Updater had an older Restore function which I ran on my iPOD. It appears to have restored the iPOD to its working status before I had installed iTunes 7.0.2. I am now able to scroll, turn on and off, and use the iPOD as I normally would. The only thing is I still can't play the two videos that I just purchased from iTunes (the ones that prompted me to update in the first place). Otherwise, I think the iPOD is okay again.

    Like many other users, I am convinced that iTunes 7 is the cause of this major glitch - and I am worried that attempting to update again will put me through the same misery of the last two days. This is extremely annoying since I know that not upgrading will deny me the enjoyment on my iPOD of new music that I purchase and other functionalities promised by iTunes 7.0.2.
    sharonbayn
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