The Apple Core

Jason D. O'Grady & David Morgenstern

More evidence that Apple’s morphing into a phone company

By | July 14, 2010, 3:00am PDT

Summary: Apple’s got a new secret weapon in its retail stores to help customers migrate from any phone to the iPhone — the Universal Memory Exchanger.

When I was at the iPhone 4 launch at The Pier in Atlantic City, I couldn’t help notice a pretty cool new piece of kit sitting behind the counter. It turns out to be a device that can transfer data from just about any type of mobile phone to a new iPhone.

According to the manufacturer’s Web site, the cellebrite UME-36Pro (Universal Memory Exchanger) is:

a stand-alone phone memory transfer and backup device that transfers all forms of content, including pictures, videos, ringtones, SMS, as well as phonebook contact data between a wide range of mobile phones, smart phones and PDAs.

Pictured at the bottom is the machine itself, above it is a binder with about 50 different types of adapters for just about every mobile phone conceivable. The printed cheat sheet underneath allows Apple staff to look up a particular phone model and quickly find the corresponding dongle.

The dongles terminate to a USB or RJ45 connector which plugs into the UME-36Pro unit which extracts the data and passes it to a waiting iPhone on the other side. The UME-36Pro boasts native iPhone 4 support and can even transfer data via IrDA and Bluetooth.

Voila! Address book transferred, no iTunes required.

But “Wait a second!” I can almost hear you asking, “How can cellebrite send data directly to an iPhone while mere mortals are forced to use iTunes?” I posed this very question to cellebrite and will update this post when I hear back from the company.

The telling part is what the UME-36Pro offers to retailers:

  • New sources of revenue
  • Rapid ROI
  • Enhanced quality of service
  • Increased customer retention and monthly activation
  • An easy way to remove customer hesitation re: upgrading to new phones, applications and services- even from complex multimedia models
  • Elimination of barriers to switching networks

Those bullets tell the real story: Apple is morphing into a full-blown mobile phone company right before our very eyes.

In 2007 most people that bought the original iPhone were existing, brand-loyal Apple customers. They were people that purchased most products that Apple made and, well, Newton owners.

In 2008 the iPhone 3G was purchased by all of the above, plus technology-lovers fascinated by all the hype surrounding touchscreen phones and people whose contracts finally expired.

In 2009 the iPhone 3GS was purchased by all of the above plus late adopters, Luddites plus a few Windows/Unix zealots in denial.

In 2010 the iPhone 4 is being purchased by all of the above plus 9-year-olds, parents, grandparents, great-grandparents, very late adopters and completely non-technical people whose old-school Nokia freebie finally gave up the ghost.

As the potential iPhone market gets saturated Apple needs to appeal to more and different types of mobile phone customers. The iPhone is no longer the domain of the technical elite, or heck, even computer people. Everyone has heard of the iPhone and many people want one but there are still some barriers to overcome including: carrier contracts, old handset that just won’t die and Apple haters.

Nothing will probably win over that last group but as more contracts expire and as more old Nokia beaters begin to stop charging (or get the inevitable water baptism), people find their way into an Apple store asking about the iPhone. And thanks to the Universal Memory Exchanger, Apple is now able to “remove customer hesitation” and “eliminate barriers” to switching.

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Topics

Jason O'Grady is a journalist and author specializing in mobile technology. He has published six books on Apple and mobile gadgets and his PowerPage blog has been publishing for over 15 years.

Disclosure

Jason D. O'Grady

Jason D. O'Grady is the creator and editor of O'Grady's PowerPage, which has been publishing mobile technology news since 1995. He maintains an advertising relationship with the following legacy advertisers on the PowerPage:

  • Amazon Associates
  • Google Adsense
  • Tekserve
  • Advertising on the PowerPage is brokered by a third-party agency (BackBeat Media) and he recuses himself from these negotiations.

Biography

Jason D. O'Grady

Jason D. O'Grady developed an affinity for Apple computers after using the original Lisa, and this affinity turned into a bona-fide obsession when he got the original 128 KB Macintosh in 1984.

He started writing one of the first Web sites about Apple (O'Grady's PowerPage) in 1995 and is considered to be one of the fathers of blogging. He has been a frequent speaker at the Macworld Expo conference and a member of the conference faculty. He also co-founded the first dedicated PowerBook User Group (PPUG) in the United States.

After winning a major legal battle with Apple in 2006, he set the precedent that independent journalists are entitled to the same protections under the First Amendment as members of the mainstream media.

O'Grady is the author of The Nexus One Pocket Guide, The Droid Pocket Guide, The Google Phone Pocket Guide, and The Garmin nuvi Pocket Guide (Peachpit Press), the author of Corporations That Changed the World: Apple Inc. (Greenwood Press), and a contributor to The Mac Bible (Peachpit Press). In addition, he has contributed to numerous Mac publications over the years, including MacWEEK, Macworld, and MacPower (Japan).

When he's not writing about Apple for ZDNet at The Apple Core, he enjoys spending time with his family in New Jersey.

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RE: More evidence that Apple's morphing into a phone company
jackson1984-24316069205748857739440257893812 11th Oct
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I am very disappointed in apple and its 'need' to saturate the market, I know it has been touched upon, but Apple are just re-releasing old technology and hailing it as the future, IE 'Facetime', an idea from the nineties, hardly 'New-age', Long live Android, HTC and Linux.
I do hope apple becomes the laughing stock of the communications world.
Yours, An Android 'Enlightened One'
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@chemicalbigman If anyone has a "need" to saturate the market, turn your attention to your precious Android... already 20+ models and more coming, devices available on every network... but yeah iPhone by being with one carrier is surely "saturating" the market...
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RE: More evidence that Apple's morphing into a phone company
DeusExMachina Updated - 16th Jul 2010
@chemicalbigman

For someone who doesn't even know what "i.e." means (or how to use commas) you sure seem, well, sure of yourself. (Note: i.e. does NOT mean "for example.)
You clearly do not understand the actual technology behind diversity-streaming high band width video. FaceTime simply was NOT possible in the 90s. Please name a mobile from the 90s with live streaming 2-way video. One.
@DeusExMachina I believe he's referring to the failed video phone technology of the 90's, where both end users would need an expensive phone system to see each other at ~5 fps, if that. However, I'm with you on the technology front of this - video phone calls, like what FaceTime and Qik offer, through cell phones would not have been possible in the 90's or even in the pre-3G cell phone market.
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Disagree
Michael Kelly 14th Jul 2010
Apple is still a computer company. Mobile phones are becoming computers, and they are more and more becoming the PRIMARY computing device for the masses. Apple is recognizing and embracing these facts. That is all.

When some other device starts to become the major computing device of the masses, Apple will embrace that too. And if the masses abandon phones as computers, Apple will abandon that market.

You'll also notice that the other major computer OEMs are also recognizing the shift to mobile phones/devices.
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I have to disagree with your statement.
Cylon Centurion 14th Jul 2010
@Michael Kelly ,

Internet browsing hardly counts as "computing". same with e-mail.

Computing to me is the execution of computer code or running programs along with file and hardware management, and network connectivity (not all phones have it).

Having only a cell phone isn't going to get me through work or school. You'll need a desktop/laptop combo. If anything, cell phones have become secondary/tertionary devices, but not primary.
@NStalnecker

I'm with you. All of these products - iPhone, iPad - require a "real" computer in order to be fully functional. And don't forget some of the most basic computer functions that are lacking in these devices: printing, file access and transfer over a network, and a long list of other everyday functions. That's not to take away from the utility of the mobile devices, but they're certainly not going to ever replace mainstream PCs. I doubt we'd be sharing these pearls of wisdom if we had to bang them out on a teeney, tiny little on-screen keyboard.
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I would like to add:
Cylon Centurion 14th Jul 2010
@NStalnecker
along with cell/smart phones, devices like the iPad are only designed to compliment, not replace. Again, for work or school, you'll still need either a laptop or desktop system, but mobile devices just simply cannot replace the desktop computer. It's simply impractical.
@NStalnecker

"Computing to me is the execution of computer code or running programs along with file and hardware management, and network connectivity (not all phones have it)."

Um, not only does the iPhone do this, EVERY phone does this. Please name a single cell phone that does not have at least a basic OS, written in computer code, that executes other programs, also written in computer code, and that in so doing, accesses files, and manages various hardware.

"Having only a cell phone isn't going to get me through work or school. You'll need a desktop/laptop combo. If anything, cell phones have become secondary/tertionary devices, but not primary."

This makes it patently obvious that you have no clue about what is going on in the market. A huge number of people manage to get by with just their mobile, and with phones like the iPhone and Android, that number is growing, NOT falling.
@DaveN_MV

"And don't forget some of the most basic computer functions that are lacking in these devices: printing, file access and transfer over a network, and a long list of other everyday functions."

Um, no they are not. Printing from iPhone is trivially easy, and transferring files, likewise.
@NStalnecker
I agree. If someone things Smartphone as a replacement to computer, then they need a refresher course. Period. These devices are content consumers, not mainstream producers. Computers on the other hand can be a producer as well as consumer. Computers can do phone/communications, but smartphones are more or less unified communication devices including phone, voip, live streaming, social network calling, texting/mms etc. Ok, since they have API exposed, it is possible to write apps that could consume services in an enterprise app over internet or a client server app, which hosted on 1-tier, i.e., phone itself.
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@DeusEx:

Um, not only does the iPhone do this, EVERY phone does this. Please name a single cell phone that does not have at least a basic OS, written in computer code, that executes other programs, also written in computer code, and that in so doing, accesses files, and manages various hardware.

All of them? Mobile "computing" barely deserves the name, as most of the things you do with a mobile device is consume, not create, maintain, or interact. I don't have access to the file system, nor am I running programs that allow me to do so. Printing isn't an option, nor is even connecting to a network on all but a handful of phones.


This makes it patently obvious that you have no clue about what is going on in the market. A huge number of people manage to get by with just their mobile, and with phones like the iPhone and Android, that number is growing, NOT falling.

Again, I am willing to call BS on that. For work or school, you NEED something bigger than a smartphone. I have never seen anyone "get by" with just their smartphones. You're not going to be using a mobile device to do anything other than simple web browsing or e-mail.
@NStalnecker
Yes, ALL of them. How, pray tell are you supposing those phones do what they do? Even 20 year old phones had calendars and contact lists. Are you suggesting that these features are implemented via mechanical levers and gears? Carrier pigeon? Magic?

Nor does it make one iota of difference that most of the things YOU do on a mobile device is consume. Please detail how this consumption is performed WITHOUT a digital computing device.

"Again, I am willing to call BS on that."

Call it whatever you want. Any number of people get by with just their cellphones. From businessmen with their blackberries to students who take notes on iPhones. I know many, anecdotal stories support, and marketing research confirms that this is the case.
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Universal Memory Exchanger?
John Zern 14th Jul 2010
Is that the device they use to wipe out all bad memories of faulty Apple products?

Isn't that just a fancy new name for the RDF?
@John Zern Lame. Try again. On second thought, don't.
@frabjous
Oh, come now, that wasn't so bad. (It could have been a LOT worse!)
If they are turning into a phone company, it does not bode well for them because they simply make an inferior phone. It is an inferior phone attached to a very good and very beautiful, content consuming media player. Long live Apple's regimented pseudo-deco aesthetics.
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@fuzzlogue So I'm simply imagining that I have only dropped 2-3 calls total in the last two years I've owned my iPhone? Really? And I'm also imaging the 2-3 calls I dropped daily with Sprint and my old WM device and the 1-2 calls per week I drop with my work VZW BB...
@fuzzlogue The irony of your statement is that you're going off of the complaints of a few, not the satisfaction of the masses. There's a reason why iPhone has lead in overall customer satisfaction, even though the American network it's on has several weak spots and it doesn't have some of the features other phones have (like hotspot capability).
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What does this have to do with Apple?
Johnny Vegas 14th Jul 2010
They didnt make this. Doesnt it copy the memory contents from any phone to any phone? Or is it just to iphone and then not really "universal" at all?
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C'mon, people, read before commenting
frabjous Updated - 14th Jul 2010
@Johnny Vegas: The blog quite clearly quoted the manufacturer's website that said the device "transfers all forms of content, including pictures, videos, ringtones, SMS, as well as phonebook contact data between a wide range of mobile phones, smart phones and PDAs."

It's not even limited to phones, much less iPhones, so your subject question is right on. What DOES this have to do with Apple? Oh, wait, the measurement is how many responses does the blog generate to impress ZD advertisers, and right now, mentioning Apple seems to generate the most hits. Common sense need not apply...
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I can see that device being very
hiraghm@... 14th Jul 2010
useful in the Android world.
It would make switching phones, and even providers a lot easier in the diverse (read: competitive, consumer-oriented) world of Android phones.
I saw one of these gadgets at an AT&T store; it was transferring data from a Motorola RAZR to an LG smartphone. No, it is not iPhone specific.
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@kg6ygs@... KC0CSB here... I've seen - and had to use, unsuccessfully - this device in a number of AT&T stores. My wife and I had "his and hers" Moto flip phones at one time that both got dropped, tragically, to their deaths. I'm used to the Moto quality of their Police/Fire/EMS HTs and mobiles so I was shocked that they died in such a way. But, being a pizza delivery driver and having one fly off your belt clip going down an apartment stairwell bouncing every 6 feet or so, I could see an HT1000 suffering a little.
zach.winchester@gmail.com
The Cellebrite is a pretty pedestrian device in the mobile world. Most any wireless retail store is going to have one. The only real surprise is that Apple didn't try to commandeer the technology and claim it's something brand new they invented.
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I hate to burst your bubble there Jason but most carriers have this same device or something very similar - when I had a warranty claim with my VZW BB they used it to transfer the info and media from my old BB to the new one.
Apple make a great UI. Thats it. They are living on a UI. There are smart phones coming, by year end, that will simply remove the highend market by doing what everybody knows is coming anyway. Turning the 'highend' into a low profit/high volume market. Apple are pretty much doomed if they are relying on a shiney UI as the basis of thier business. This will be replaced with far higher speced phones at a fraction/free that simply will make this market vanish.
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RE: More evidence that Apple's morphing into a phone company
jackson1984-24316069205748857739440257893812 11th Oct
Resources such as the one particular individual you talked about suitable right here shall be really useful to black ugg me! I am going to publish a hyperlink to this web page on my web site. I am guaranteed my guests will find that very sensible.

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