Jason,
AT&T must feel that as long as people are willing to purchase an iPhone knowing full well that they have to also subscribe to AT&T's service, they really don't have to do much to make them happy. After all, where can they go if they're not happy with coverage, customer service, lack of features and the like?
It's a bit like the airlines feeling free to sell food at altitude that is 2 to 3 times more costly than the same food sold on the ground. Where are people going to go if they don't like that type of treatment?
Dan K
It’s pretty obvious that AT&T doesn’t care about its customers and that it can’t scale to meet the growing demands of its iPhone customers. AT&T’s U.S. network is completely saturated and over-sold.
Complaints about widespread AT&T outages at large events like Macworld Expo, WWDC, SXSW and concerts seem to have fallen on deaf ears. ComicCon is the latest example of how AT&T is truly a steaming heap of failure — and competitors are starting to call them on it.
Upon hearing about AT&T’s woeful lack of coverage at ComicCon Verizon blogger John Czwartacki tweeted:
http://twitpic.com/bvs3o - This what USA’s most reliable wireless network sends BEFORE a conference. #VDC
That TwitPic (pictured) is a giant Verizon truck parked outside the conference to bolster signal.
Getting any of this AT&T?
Other examples:
This weekend a friend left me a voicemail message at 3:30 pm on Saturday afternoon asking me if I wanted to hang out with him and some buddies that night. I got the message at 11:30 pm. Thanks AT&T. And that’s not saying anything about AT&T’s embarrassing lack of MMS and tethering.
How do you feel about the iPhone’s carrier exclusivity with AT&T in the U.S.? Don’t tell me, tell Apple.
