RIM: here's what's going on with the service outage (and it ain't good)

RIM: here's what's going on with the service outage (and it ain't good)

Summary: This from BlackBerry-maker Research In Motion:BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

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This from BlackBerry-maker Research In Motion:

BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.

Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers.

You know, starting to think this stuff is happening a bit too often.

Do you agree?

Topics: BlackBerry, Hardware, Mobility, Outage

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16 comments
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  • no

    not at all...
    jeanruss
  • RE: RIM: here's what's going on with the service outage (and it ain't good)

    Give me a break. If anybody thinks that any service will be up 100% of the time, they are kidding themselves. Not living in reality.
    dlebman@...
    • RE: RIM: here's what's going on with the service outage (and it ain't good)

      Not living in reality ? The reality is: When you Choose the Action, you Choose the Consequence(s). Ergo, if you EXPECT LESS, you'll GET LESS. If we don't strive for perfection, zero-defects, 100% Up-Time, etc.; we can never hope to achieve same. That being said, then even ONE incident of denial of service in any form, is Un-Acceptable.
      dridoc@...
      • and...

        if it wasn't for the users, the system would work perfectly. Rim can't control factors that are outside their domain. It is an unrealistic view to assume that a system can be protected against attack methods that haven't been discovered yet. I'm reminded of the programming slogan "This program contains no undetected errors". What can be expected is timely response to attacks/outages when they do occur, and open communication with their customer base as to what is happening. They were back online in under 3 hours, but it is not possible to tell if that was a timely response as we don't know what the cause was. I keep seeing quotes from this email that was supposedly sent out to customers, but we didn't even get that.
        DigitalFrog
      • Delusion working so far?

        It's one thing to hope for the impossible, but it's a different matter entirely to expect it. I assume that in your place of work there are never any mistakes made. To put it into contrast with this article, I can only assume that if someone walked into your pace of business with a gun there would be no service pause. Why is it so hard to understand that when someone basically shoots the system it goes down? Blame the jerks that are hacking, not the company that's trying to make you as happy as they can.
        cwmills1976@...
    • 100% up time not real

      When was the last time your telephone stopped working?
      When was the last time the TV station went off the air?
      springerj
  • RE: RIM: here's what's going on with the service outage (and it ain't good)

    Crackberry users need to have an occasional interruption so they can see what slaves they've become to those little nag boxes. All in favor of a random monthly afternoon outage so we can watch the overly-aspiring types rush around in a panic because they can't read the email about the meeting they just attended five minutes ago?
    ESoyke
    • Let us not forget!

      We'll also need internet service providers to do the same thing. For that matter, the banks also need to cut service to ATMs. Something along the lines of a full reboot of all servers and systems once a month or so. That should take care of everyone's enslavement to technology.
      cwmills1976@...
  • RE: RIM: here's what's going on with the service outage (and it ain't good)

    I vote for a quarterly 3 hour outage. I starting having withdrawels as I was cursing at my BES last night.
    @...
  • RE: RIM: here's what's going on with the service outage (and it ain't good)

    Too often? Honestly 18 hours of downtime in an entire year is not too often.
    LDCMobile
  • Outage should not days

    An outage is one thing and the service comes back in minutes or hours. But days, is rediculous. If you lose terrestrial phone line, the service is not gone for days (unless physical lines are destroyed).

    I have been in IT for over 30 years as a support person & never had a cell phone, pagers yes, but no phone. Your job is not your life, just a portion of it. You should control your life as best you can, not let technology.
    rlmink
    • Days??

      Where did the days come in? The outage was less than 3 hours.

      My beef is that the message seems to have been sent only to selected customers and contacts, not to everyone.
      DigitalFrog
  • YES - BlackBerry outages are too frequent

    My boss pays the bill for my BlackBerry. If it were mine, I'd have cancelled it years ago. I'm supposed to get automated notifications of problems on our network. In some cases, I've received notification of a down server several days after it was sent. In all honesty, it *usually* works in a timely fashion. It just isn't reliable enough for my purposes.
    GreggN
  • Hmmm?

    I see everybody blaming hackers for this latest outage, but I haven't seen anything from RIM stating that this was any kind of an attack.

    I have no problem with expecting 100% uptime from RIM. They run a closed system, and with that system comes reliance. They really need to open their system and allow companies to run full enterprise solutions instead of the quasi-autonomous software that they call BES.

    Put the onus on companies to secure and manage their own networks and RIM won't be on the wrong end of this publicity every time somebody can't get his/her email.
    UCase
  • Every Blackberry User Affected???

    I don't understand...

    1- Is every Blackberry user affected?

    2- Are those on the Blackberry network affected (not corporate networks or those on an ISP network)?

    If #2, the media (in general) aren't doing a good job reporting the story.

    If #1, that presumes somehow every e-mail that gets to a Blackberry device is somehow dependent on Blackberry.net ... How can that be???
    glenn.rossman@...
  • So what ever happened to the 24/7 uptime promises?

    Why are people paying for, and thus accepting, subpar service that is way below 24/7 uptime? To me this'd be completely unacceptable if I were a customer, if you're really tired of this subpar service IMO the best thing you can do at this point is vote with your wallet and cancel your service.

    - John Musbach
    John Musbach