Can Soluto really make PCs less frustrating?

By | May 25, 2010, 5:19am PDT

A tiny software startup in Israel is trying to make your PC less frustrating. I got a sneak peek at Soluto last month, before its official unveiling yesterday, and I’ve had a few days to play with their software in advance of this first look.

The idea behind Soluto is to use the experience of thousands (or, ultimately, millions) of PC users to approximate the knowledge that a Windows expert gathers by trial and error. The software—currently in beta and free for the download—runs as a background service that watches your PC as it works, detecting slowdowns and trying to analyze the cause. By comparing those events and possible causes against a database of apps, drivers, and other software (cleverly called the PC Genome), the software can suggest solutions that you can implement with a click or two.

The company’s long-term goals are ambitious, but it’s starting with the simple, manageable task of speeding up overly long boot times. When I installed Soluto on a couple of test PCs running Windows 7, I got to see this process in action. It analyzed the boot process and then divided the software involved in each step of the startup process into three groups, as shown here (click to see the full-size image in its own window):

For each software component in the top two lists, it offered the option to pause the automatic startup process or delay it. Choose the former option and you’ll experience a faster start but pay a (presumably slight) performance penalty later, when you start the program manually. You can also delay the auto-startup, giving you a more responsive system and queuing up the autostart tasks to run later, when the PC is under less stress and you are less likely to be frustrated by the extra background work being performed.

It’s a thoroughly conservative process, with recommendations but no automatic optimizations. After the process was complete, Soluto told me I had shaved my total boot time on the virtual PC shown here by nearly 30%, from 2:55 to 2:07. On a two-year-old physical PC running Windows 7 Professional, I saw an even more dramatic improvement of 37%, from 1:55 to 1:13. A helpful message tells you exactly how much time you’ve saved.

Of course, all those times are a little misleading. Windows 7 already does a decent job of delaying and prioritizing some startup tasks so that the system feels responsive well before it officially completes all boot-related tasks. On that virtual PC with the nearly-three-minute boot, I was able to be productive less than a minute after startup—launching  programs, using a web browser, and checking e-mail while the system did many of its startup tasks in the background. Still, performance felt snappier and some tasks were more responsive after Soluto had completed its work. I would expect more noticeable performance improvements on Windows XP, which uses a less sophisticated startup process.

The real innovation that Soluto is bringing to the table is in its PC Genome knowledgebase, which still sports an “Under Construction” sign. Eventually, it will consist of a database of applications derived from the Soluto agent installed on users’ PCs. According to Roee Adler, Chief Product Officer, the plan is for “a team of analysts to wake up each morning to a list of prioritized applications that need to be mapped,” so that they can make intelligent recommendations for which ones can safely be removed or delayed. The PC Genome project will also include a user-editable wiki, with a reputation-based system for moderating and editing user comments.

Soluto’s software is lightweight and unobtrusive, although, ironically, it notes that it delays startup by a few seconds. On the two systems where I’ve installed it, I’ve seen no untoward side-effects, and its recommendations have been reasonable and conservative.

This is a very clever solution to a genuinely frustrating problem. Time will tell if this startup can build the critical mass they need to be a success. If you try the software out, I’m interested in hearing your experiences.

Update 25-May 10AM Pacific: Ah, the woes of being a cloud-based startup. Soluto’s servers are being hammered right now, which means that the cloud-based service is not responding properly and is returning a misleading error message. The company says they’re working hard to resolve the issues.

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Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications.

Disclosure

Ed Bott

Ed Bott is a freelance technical journalist and book author. All work that Ed does is on a contractual basis.

Since 1994, Ed has written more than 25 books about Microsoft Windows and Office. Along with various co-authors, Ed is completely responsible for the content of the books he writes. As a key part of his contractual relationship with publishers, he gives them permission to print and distribute the content he writes and to pay him a royalty based on the actual sales of those books. Ed's books are currently distributed by Que Publishing (a division of Pearson Education) and by Microsoft Press.

On occasion, Ed accepts consulting assignments. In recent years, he has worked as an expert witness in cases where his experience and knowledge of Microsoft and Microsoft Windows have been useful. In each such case, his compensation is on an hourly basis, and he is hired as a witness, not an advocate.

Ed does not own stock or have any other financial interest in Microsoft or any other software company. He owns 500 shares of stock in EMC Corporation, which was purchased before the company's acquisition of VMWare. In addition, he owns 350 shares of stock in Intel Corporation, purchased more than two years ago. All stocks are held in retirement accounts for long-term growth.

Ed does not accept gifts from companies he covers. All hardware products he writes about are purchased with his own funds or are review units covered under formal loan agreements and are returned after the review is complete.

Biography

Ed Bott

Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications. He's served as editor of the U.S. edition of PC Computing and managing editor of PC World; both publications had monthly paid circulation in excess of 1 million during his tenure. He is the author of more than 25 books on Microsoft Windows and Office, including the recently released Windows 7 Inside Out.

Talkback Most Recent of 62 Talkback(s)

  • What we used to call...
    ...an 'expert system' back in the 80s. I thought everyone gave up on those. Interesting to see if this catches on.
    ZDNet Gravatar
    rapson
    25th May 2010
  • ZDNet Blogger

    RE: Can Soluto really make PCs less frustrating?
    @rapson Interesting description. I worked with some of those expert systems. Having a cloud-based architecture is both a strength and a weakness, obviously.
    ZDNet Gravatar
    Ed Bott
    25th May 2010
  • RE: Can Soluto really make PCs less frustrating?
    There's a lot of great work in this comment! congrats! chanel bags replica
    ZDNet Gravatar
    beijing2008
    14th Sep
  • ZDNet Gravatar
    xiaodou
    26th Sep
  • ZDNet Gravatar
    xiaodou
    26th Sep
  • RE: Can Soluto really make PCs less frustrating?
    I have to ask, when were PCs frustrating? Can't say I've had any problems with them, then again I know what I'm doing.
    ZDNet Gravatar
    Loverock Davidson
    25th May 2010
  • Too bad it doesn't work. At all.
    "We're overloaded. Sorry. Soluto will be back later."

    I love the irony of the screen telling me it's not working being labeled, "anti-frustration software."

    Yeah. I feel so less frustrated now that I spent 15 minutes downloading this crapware only to find it's broken.

    D-lete.

    Whew. My frustration level just declined markedly.
    ZDNet Gravatar
    giftzwerg999
    25th May 2010
  • ZDNet Blogger

    I understand your frustration
    Really, calling it "crapware" because their servers were temporarily overloaded in the half-day after launch seems a little harsh, especially for a new produc that is in beta. I was unable to complete the analysis on one test PC until a few minutes ago. But it didn't interfere with anything else I was doing. I just came back to it later.

    I have talked to the folks at Soluto and they are working on both server capacity and on more informative error messages.
    ZDNet Gravatar
    Ed Bott
    25th May 2010
  • RE: Can Soluto really make PCs less frustrating?
    @Ed Bott Edd I haven't been able to get this to work for two days on an XP SP3 system as well as a Windows 7 64-bit system. Maybe crapware is too strong but frustration is definitely warranted.
    ZDNet Gravatar
    rjohn05
    26th May 2010
  • RE: Can Soluto really make PCs less frustrating?
    @Ed Bott I have to agree, I, we, use Soluto with all the PCs in our shop as well as on all PCs we work on, as a guide. Most of our customers complain that their computer takes to long to boot, so we use Soluto to let us know whats going on in the least amount of time, which ends up being cheaper for our clients, they seem to like that fact.
    I use it on my personal gaming machine which started at an avg. boot time of almost 4 min. after running Soluto and tweaking the start-up using it, i got the boot time down to about 1.5 min.... If the folks at Soluto charged $20 I'd pay it. it's totally worth it. calling it "crapware" seems harsh, especially since it was intended to be more of a guide and not a "one-click-fix" I fell the software does exactly what it was built for.... The following coment is directed to Mr. Roee Adler from Soluto, I would give your product a 9 out of 10, It would be a 10 if it wasn't for the fact that some of my processes cant be stopped. With some time though I'm sure that will be resolved since the users can add reviews and make recommendations based on their experience.. KUDOS to you sir.
    ZDNet Gravatar
    MegaByteME
    29th Apr
  • Everything is up again (Soluto's apology)
    @giftzwerg999 sorry for this experience, we were overwhelmed with traffic (that's no excuse, I know). Everything is working properly now, I would love to hear what you think. if you have any problems using our software you can contact me at roee@soluto.com.
    ZDNet Gravatar
    Roee Adler
    1st Jun 2010
  • Soluto Rocks, and I don't care what people say
    @Roee Adler I would give your product a 9 out of 10, It would be a 10 if it wasn't for the fact that some of my processes cant be stopped. With some time though I'm sure that will be resolved since the users can add reviews and make recommendations based on their experience.. KUDOS to you sir. ..... you can see a long response and opinion from me a few posts up..
    ZDNet Gravatar
    MegaByteME
    29th Apr
  • Right now it is very frustrating
    Maybe they are having too huge a launch, as the app gets stuck consulting the PC genome and then analyzing. The concept surely is interesting, but seems some time for the server overload, they seem to be having, to be overcome is needed...
    ZDNet Gravatar
    ruirib
    25th May 2010
  • All this attention crashed their servers
    They should let their software work even if the Internet or their servers are too busy. It sucks to have a utility totally dependent on the cloud.
    ZDNet Gravatar
    georgeou
    25th May 2010
  • ZDNet Blogger

    RE: Can Soluto really make PCs less frustrating?
    @georgeou The problem with that is it requires downloading definition files, which are the curse of security software. What you're seeing right now is what happens to every startup that launches at a high-profile tech conference. Ironically, I can't update this post because the ZDNet WordPress editor is temporaraily offline.
    ZDNet Gravatar
    Ed Bott
    25th May 2010

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