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Microsoft notes Windows Update "inconsistencies," provides fix

By | February 25, 2011, 7:03am PST

Any time Microsoft pushes an update to a few hundred million users, you can expect some hiccups. I’ve been monitoring the progress of Service Pack 1 for Windows 7 and Windows Server 2008 R2 since it was released to the public earlier this week, both on Microsoft’s official Windows Update forum and via e-mail and Twitter.

So far, aside from the issue with non-bootable partitions that I highlighted yesterday, this looks like a successful rollout. But it’s not completely trouble-free. Most of the error messages I’m seeing in reports have to do with Windows Update, with error codes like 80073712, 800706BE, and 8024200D. Those sorts of errors have been a fact of life with Windows Update for years, but this time around, Microsoft has quietly acknowledged an “inconsistency” in the Windows Update code that might cause more problems than normal.

In this post, I highlight a handful of tools you can use to fix these Windows Update problems if you run across them.

The quickest and easiest repair option is the Windows Update Troubleshooter. Open Control Panel, click in the search box, and type troubleshoot. Click the Troubleshooting link at the top of the search results, then click System and Security, and finally click Windows Update. The troubleshooter runs quickly. On my system, which had no noticeable issues with recent updates, it detected a minor problem and fixed it.

The entire process took less than 90 seconds and did not require a reboot.

If you’re experiencing Windows Update errors and that troubleshooter doesn’t work, haul out the big guns: the System Update Readiness Tool for Windows 7. According to a Microsoft support document published just a few days ago:

This tool is being offered because an inconsistency was found in the Windows servicing store which may prevent the successful installation of future updates, service packs, and software. This tool checks your computer for such inconsistencies and tries to resolve issues if found.

If you’re unable to apply the Service Pack 1 update to Windows 7, consider downloading and running this utility. Choose the version that applies to your installation:

So far I’ve seen no indication from Microsoft on how widespread these “inconsistencies” are. I’ve asked a Microsoft spokesperson for comment and will update this post with further details.

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Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications.

Disclosure

Ed Bott

Ed Bott is a freelance technical journalist and book author. All work that Ed does is on a contractual basis.

Since 1994, Ed has written more than 25 books about Microsoft Windows and Office. Along with various co-authors, Ed is completely responsible for the content of the books he writes. As a key part of his contractual relationship with publishers, he gives them permission to print and distribute the content he writes and to pay him a royalty based on the actual sales of those books. Ed's books written prior to fall 2011 have been distributed by Que Publishing (a division of Pearson Education) and by Microsoft Press. As of November 2011, Ed is a partner in the independent publishing company Fair Trade Digital Exchange, which exclusively publishes his books.

On occasion, Ed accepts consulting assignments. In recent years, he has worked as an expert witness in cases where his experience and knowledge of Microsoft and Microsoft Windows have been useful. In each such case, his compensation is on an hourly basis, and he is hired as a witness, not an advocate.

Ed does not own stock or have any other financial interest in Microsoft or any other software company. He owns 500 shares of stock in EMC Corporation, which was purchased before the company's acquisition of VMware. In addition, he owns 350 shares of stock in Intel Corporation, purchased more than two years ago. All stocks are held in retirement accounts for long-term growth.

Ed does not accept gifts from companies he covers. All hardware products he writes about are purchased with his own funds or are review units covered under formal loan agreements and are returned after the review is complete.

Biography

Ed Bott

Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications. He's served as editor of the U.S. edition of PC Computing and managing editor of PC World; both publications had monthly paid circulation in excess of 1 million during his tenure. He is the author of more than 25 books on Microsoft Windows and Office, including the recently released Windows 7 Inside Out.

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RE: Microsoft notes Windows Update
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
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RE: Microsoft notes Windows Update
Loverock Davidson 25th Feb 2011
Updated two machines and haven't had any problems. These inconsistencies must only affect a few people. Still, its good that Microsoft recognized it and leaves no one stranded by providing a fix.
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RE: Microsoft notes Windows Update
the.nameless.drifter 25th Feb 2011
@Loverock Davidson

Had to do this on my system at work, after experiencing an oddity of windows update just stopping half way through the installation process (fortunately I could cancel out and retry).

Fix worked a charm
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@the.nameless.drifter At some point Windows Update said that my Genuine license wasn't real so it does have its good and bad sides

posted via my Tablet Android pc
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@Loverock Davidson People complains but microsoft is the fastest proving updates for everything specially security and even when some problems appears they always provide a fix for it. Windows is made to work with millions of hardware and necessities, its reasonable to think that for some small amount of users an issue will eventually happen.
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RE: Microsoft notes Windows Update
mejohnsn 25th Feb 2011
@bnlf The reason people complain is because it was MSFT that made the bad architecture decisions that cause the need for so many security updates in the first place.

The situation w/ Linux is not as bad because better basic security considerations are built into Linux -- both in the kernel and in the famous file permissions.
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RE: Microsoft notes Windows Update
dcolbert@... Updated - 25th Feb 2011
@mejohnsn

"Microsoft needs so many security updates because of bad architecture..."

But wait... Ubuntu and other modern Linux distros *constantly* download new updates, in much higher volume than Windows Update...

"That is because the Linux Many Eyes security model is constantly finding and updating security issues, which is an advantage"...

Only a true acolyte of the Temple of the Penguin fails to see the obvious problems with the statements above. You can only have one, and the other one cancels always cancels out the OTHER as a valid argument... which leaves Linux sitting relatively empty handed, regardless of which one you choose.

LOL... reported as Spam. You can always tell when your opponents are afraid of what you have to say.
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RE: Microsoft notes Windows Update
kirovs@... 25th Feb 2011
@mejohnsn
The Ubuntu updates are not that often OS related. For example you update GIMP, scribus, firefox, open office, etc. So you are comparing apples to .... hmmm penguins?
As for securiey... let's not even go there... You can make Linux system insecure and Windows one secure, but both require hard work. The other way around is the default.
Oh, and I am reading this because we got hit with Win update nightmare at work.
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RE: Microsoft notes Windows Update
dotwhynot 26th Feb 2011
@mejohnsn Could you please explain in what way you think Linux file permissions are better than NTFS file permissions?
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RE: Microsoft notes Windows Update
search & destroy 26th Feb 2011
LOL... reported as Spam. You can always tell when your opponents are afraid of what you have to say.

Nope, just casual dismissal of a well known troll.
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RE: Microsoft notes Windows Update
De-Void 27th Feb 2011
@kirovs - I recently installed Ubuntu 10.10 and without installying ANYTHING else, immediately updated my freshly installed OS. Imagine my surprise to find >300 updates requiring three reboots to complete.

While many of the updates in Windows service packs fix issues in the OS, MANY of the updates fix issues in 3rd party applications too.

Fact: EVERY OS requires regular patches and updates to not only fix genuine issues but to also add protection from the a$$holes out there who have nothing better to do with their time than disrupt others' use of their computers, software and peripherals.
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RE: Microsoft notes Windows Update
De-Void 27th Feb 2011
@mejohnsn - FWIW, Windows' security architecture spans both kernel (inc network sockets and underlying hardware) as well as filesystem, etc.

I'll not disagree that Microsoft should have more actively enforced the security architecture that Windows has had since NT was first released, but I completely disagree that Linux' architecture itself is any more secure than Windows'.
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RE: Microsoft notes Windows Update
wentforgold 21st Aug
@bnlf Unlike previous Service Packs, Windows 7 SP1 does not contain any major improvements; it?s basically a rollup of updates that have been released for the operating system since it went to manufacturing July 22 2009. If you have been diligently updating your computer through Windows Update since then, you basically have all that SP1 has to offer. hepburn springs | hotels
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RE: Microsoft notes Windows Update
mentorws Updated - 28th Aug
@bnlf I still get issues with updates and Google Chrome.
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RE: Microsoft notes Windows Update
Ron Burgundy 25th Feb 2011
@Loverock Davidson

Loverock is hated all over:

"I hereby call upon Dana Blankhorn (author of TFA) to out the anti-open source trolls and shills that populate the talkbacks of his, and other, ZDNet blogs.
First among them: "Loverock Davidson", a transparent shill. Post "Loverock's" IP address(es) so that we can see who owns "his" netblock.
Post time-of-day and day-of-week for "Loverock's" talkback entries. I bet they come entirely during Pacific Time business hours."

This was from Linux Today
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RE: Microsoft notes Windows Update
NZJester 26th Feb 2011
@CyberOptiq
"tell Billy "BOY" Gates to shove it"?
Bill is no longer the head of M$!
He is now only a M$ stock holder
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Message has been deleted.
anothercanuck Updated - 6th Mar 2011
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Thanks for sharing this information. essay | Coursework | Assignment | Dissertation | Thesis
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RE: Microsoft notes Windows Update
beijing2008 14th Sep
Thanks for the info. grin chanel replicas
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RE: Microsoft notes Windows Update
jawadsatti1 Updated - 11th Oct
@Loverock Davidson That is because the Linux Many Eyes security model is constantly finding and updating security issues, which is an advantage
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RE: Microsoft notes Windows Update
ChrispyCritter Updated - 25th Feb 2011
Don't forget to tell people to delete the downloaded update files if nothing else works. I had a "WindowsUpdate_800B0100" "WindowsUpdate_dt000" error probably because the power went out when it was downloading and the files must have been corrupt. It wasn't an easy solution to find either but all I had to do was delete the contents of "C:\Windows\SoftwareDistribution\Download" folder and re-download the service pack. I saw a quite a few posts from people having this same issue too and not just from this service pack with other update downloads in the past...
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RE: Microsoft notes Windows Update
Rama.NET 25th Feb 2011
@ChrispyCritter
Actually it is a very good tip. I had to abort the download and redo again.
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RE: Microsoft notes Windows Update
techvet 25th Feb 2011
@ChrispyCritter Stopping the "Automatic Updates' service, whacking the entire contents of C:\Windows\SoftwareDistribution, and restarting said service, is a common trick Windows admins have had to use for years. It does not fix every single problem, but it will fix quite a few, while also freeing up space being used by old updates. Yes, it gets repopulated, but only with the stuff you need.
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RE: Microsoft notes Windows Update
ChrispyCritter 25th Feb 2011
@techvet Yeah I think I had to do it with XP years ago but I had forgot. When I searched for a fix to my issue it was really hard finding that though and I'm great at finding things. Really I think there should be a tool that clears that folder or maybe after a certain amount of fails it should auto-clear that folder.
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RE: Microsoft notes Windows Update
padmalakshmi 18th Aug
Thanks for sharing this information, keep up the good work. Almeda University | Nation High School | IAO Accreditation
I am among the "victims" of the SP1 update issue (Win2008R2). Most of machines were updated fine using the downloaded SP1, except one where I choose to update by Windows Update. Readiness Tools didn't fix the issue. Doing the Troubleshooting / System & Security, I landed into an blank page that just says "There are currently no troubleshooting packs available for this category"
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RE: Microsoft notes Windows Update
sconel@... 25th Feb 2011
both of my win 7 ultimates 64 bit frooze on downloading update but finished after 24 hr, they would not install correctly and i had to go back to restore points
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@sconel@...
If you have any freezing issues during the download you should not let the patch apply. You should kill the contents of "C:\Windows\SoftwareDistribution\Download" and start the download again. If it keeps happening, you should probably wait a few days to let the patch servers catch up to demand.
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RE: Microsoft notes Windows Update
10000 ft 25th Feb 2011
my win 7 home p 32-bit would not install - error 80073712. Performed all the suggested solutions - but error continues...
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This is a complete joke...
james347 25th Feb 2011
...Non bootable partitions, bricked phones, repairing steps! This crap never happens with Apple OS and Linux. How do you people keep taking the abuse from this company!!
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RE: Microsoft notes Windows Update
ercadavona@... 25th Feb 2011
@james347
Same question I ask when using itunes, apple os, and apple products. Tell that to about 80-90% of the technically savvy people in the world. Saw an add for apple touch pad for $70, a keyboard/mouse for about 2x, an mp3 player for $300+ with no usb port and no memory slot expansion and you have to use the buggy itunes to populate it, pleeze give me a break. How stupid can you get! And please don't talk to me about apple's quality. I have 5 very expensive apple bricks in my drawers collecting dust.
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RE: Microsoft notes Windows Update
james347 25th Feb 2011
@ercadavona@... Stop posting, you make no sense.
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RE: Microsoft notes Windows Update
ronangel 25th Feb 2011
@james347 Why should you have the slightest interest in what system other people use.. (no need to answer as It would not make any difference to us what you think or do unless your reply helped a windows user with tested practical advise) this goes for other none windows crap writen on this board! I know a lot about "other" operating systems but find it pointless to say anything about them here as would be wasting my & other peoples time.
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RE: Microsoft notes Windows Update
james347 25th Feb 2011
@ronangel Why? Because I am a kind, caring, concerned person that is looking out for your best interests.
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Apple would never do this!
Michael Alan Goff 25th Feb 2011
-Ignore that when Snow Leopard came out, people were complaining about the upgrade ruining their screen
-Ignore the time when Apple released a MBP that got so hot somebody could probably get nice burns because of it
-Ignore that iOS4 updates made 3G (2 yr old model) useless.

Ignore all of the times when something bad has happened to an Apple product, and yes you're right.
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How do you know what Apple will do?
search & destroy 26th Feb 2011
@goober256
Have you been flying to secret corporate meetings out at Cupertino lately? Why would they let a little worm like you attend these?

Or are you just spewing off nonsense in that usual Tourette's style of yours? Reacting before thinking. Hmmm?

lol...
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I was being satirical with the title
Michael Alan Goff 26th Feb 2011
While pointing out that similar have indeed happened to Apple products.
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You don't know the meaning of the word, satirical
search & destroy 26th Feb 2011
You were being idiotic as usual. You haven't got a clue what Apple will do.
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Do you even bother to read my posts?
Michael Alan Goff 26th Feb 2011
It seems like all you do is come around to prove how much of an idiot you are.
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RE: Microsoft notes Windows Update
Gis Bun 25th Feb 2011
@james347 : Never happens from Apple? Bullcr?p! There was one of those huge OS X updates a few years back. after installing, no Apple developed application (Safari, mail, etc.) could access the Internet but others such as FireFox could and even an old IE. Remove a few files and Internet access was back.

The next big update was fine but the one after caused the same problem. Talking about incompitence.

Don't like it? Switch over and stop sobbing about problems with your screwed up system. Installed SP1 and no issues.
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RE: Microsoft notes Windows Update
james347 25th Feb 2011
@Gis Bun You my friend are in denial. There is like a 10 step program for you gentle souls.
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RE: Microsoft notes Windows Update
anardo 25th Feb 2011
This is not a fix!!!!!!!!!!!
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RE: Microsoft notes Windows Update
Gis Bun 25th Feb 2011
@anardo : And?
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RE: Microsoft notes Windows Update
Bitzie 25th Feb 2011
" but this time around, Microsoft has quietly acknowledged an ?inconsistency? in the Windows Update code that might cause more problems than normal."

This tool is not new and in fact came out when Vista had it's service packs.
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RE: Microsoft notes Windows Update
mcgover3@... 25th Feb 2011
Those tips didn't work on my 32-bit laptops. Runs out of memory (4GB) still. Shut down firewall/antivirus also, still no joy.
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RE: Microsoft notes Windows Update
Gis Bun 25th Feb 2011
@mcgover3@... : At this point, re-install Windows. What you have won't improve when SP1 is installed. Almost sounds like your system is malware infested.
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RE: Microsoft notes Windows Update
search & destroy 26th Feb 2011
Almost sounds like your system is malware infested.

Gee, I thought Win7 was supposed to prevent that from happening.

don't tell me the fanbuis lied

lol...
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No OS prevents malware
Michael Alan Goff 26th Feb 2011
Even the mightiest fortress falls if you leave the gate unlocked.
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Not with Linux, ya don't
search & destroy 26th Feb 2011
But then you wouldn't know that.
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Just because no malware is written yet
Michael Alan Goff 26th Feb 2011
doesn't mean that malware will never be written for linux. If it gets to 10%, you can bet that it will get hit with something. Notice how OSX and Linux are both unix-based OSes and Mac has been hit with malware.

Linux's time will come, and fanboys such as yourself are only making sure that when it happens that a lot of people are hit.
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yawn
search & destroy 27th Feb 2011
Linux's time will come, and fanboys such as yourself are only making sure that when it happens that a lot of people are hit.

That's been said for the last 15 years by those ignorant of Linux security.

Come up with some new FUD, shill. You're getting stale.
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Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

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