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Super User: a tech Q-and-A site that really works

By | February 8, 2011, 10:58am PST

Summary: I’ve been spending an inordinate amount of time lately at a new tech Q&A site that you probably haven’t heard of. It has a clean, intuitive UI and a community that seems to work. And it’s just uncool enough (I mean that in a good way) that it has an excellent chance to stay useful for a long time.

I’ve been spending an inordinate amount of time lately at a relatively new tech Q&A site called Super User.

You probably haven’t heard about it. If you follow all the cool geek sites, it’s been drowned out by the sonic boom of hype about Quora, a new Q&A site that the alpha geeks can’t stop talking about. It’s made up of a few good ideas, wrapped up in a big mess of a user interface, with most of the problems that attend suddenly being popular among all the Kewl Kids.

Super User, by contrast, has a clean, intuitive UI and a community that seems to work. That’s not surprising, as it’s part of the Stack Exchange network, in which Jeff Atwood and Joel Spolsky introduced the Q&A framework for developers. Stack Exchange, which was founded in 2008, has been expanding steadily in the past few months. And it’s just uncool enough (I mean that in a good way) that it has an excellent chance to stay useful for a long time.

My experience at Super User yesterday was a textbook example of how effective a good community can be. I have a Dell Latitude XT2 Tablet PC that is an ideal traveling companion. Lately, though, I had begun experiencing mysterious video corruption issues, with fonts and boxes scrambled and unreadable. The problem went away with a simple screen refresh (by moving the active window, for example), but it was still annoying.

I did a pretty thorough local troubleshooting (drivers up to date? anything in Event Viewer?) with no success. I went to the Microsoft KnowledgeBase and to the Dell Community forums, which also turned up no useful results. (They might be there, but if so my search Ninja skills were lacking.) I didn’t bother with Google or Bing, where I know the signal-to-noise ratio is just depressing.

So I went to Super User, searched for Dell Latitude XT2 graphics corruption, and got this page (from September 2009) as the top result: Display glitches in Windows 7 on Dell Latitude XT2. And lo and behold, the answers included a specific fix: go into the BIOS and disable  Intel Virtualization Technology for Directed I/O (VT-d). (That was supported by a link to a post on Intel’s discussion forums.) That rang a bell, as I had indeed enabled VT support for this machine when I did a clean install after updating the firmware on the SSD last month.

With that fix made, I rebooted and the video issue was completely gone. Because I’m not running Windows Virtual PC on this notebook (at least not now), there’s no noticeable effect on performance, either.

After that success, I spent a fair amount of time going through all the threads that were tagged with Windows 7, where I found some fascinating questions, some with answers, others without. Unlike at Quora, I can imagine contributing a meaningful and accurate answer here and not worrying about it being voted up or down because I’m not as popular as some social media superstar.

Super User, like all the Stack Exchange sites, is free. And it’s not all about code: there are Stack Exchange sites for amateur and professional cooks, photographers, and writers alongside those for Ubuntu users, Android enthusiasts, and Web designers. The full list is here.

Highly recommended, and worth supporting. Just don’t tell the Kewl Kids.

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Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications.

Disclosure

Ed Bott

Ed Bott is a freelance technical journalist and book author. All work that Ed does is on a contractual basis.

Since 1994, Ed has written more than 25 books about Microsoft Windows and Office. Along with various co-authors, Ed is completely responsible for the content of the books he writes. As a key part of his contractual relationship with publishers, he gives them permission to print and distribute the content he writes and to pay him a royalty based on the actual sales of those books. Ed's books written prior to fall 2011 have been distributed by Que Publishing (a division of Pearson Education) and by Microsoft Press. As of November 2011, Ed is a partner in the independent publishing company Fair Trade Digital Exchange, which exclusively publishes his books.

On occasion, Ed accepts consulting assignments. In recent years, he has worked as an expert witness in cases where his experience and knowledge of Microsoft and Microsoft Windows have been useful. In each such case, his compensation is on an hourly basis, and he is hired as a witness, not an advocate.

Ed does not own stock or have any other financial interest in Microsoft or any other software company. He owns 500 shares of stock in EMC Corporation, which was purchased before the company's acquisition of VMware. In addition, he owns 350 shares of stock in Intel Corporation, purchased more than two years ago. All stocks are held in retirement accounts for long-term growth.

Ed does not accept gifts from companies he covers. All hardware products he writes about are purchased with his own funds or are review units covered under formal loan agreements and are returned after the review is complete.

Biography

Ed Bott

Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications. He's served as editor of the U.S. edition of PC Computing and managing editor of PC World; both publications had monthly paid circulation in excess of 1 million during his tenure. He is the author of more than 25 books on Microsoft Windows and Office, including the recently released Windows 7 Inside Out.

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donaldsjones 9th May
It is really fine post, conversely I don???t see the whole thing exclusively evident, especially for someone not involved with that topic. Anyway very interesting in my experience.

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Thanks for this web site "heads up"
kenosha77a 8th Feb 2011
This site is not just for "something is broke .. can anybody help?" A quick overview showed a good number of "helpful hints" on how to perform some action as well.

Good Stuff.
0 Votes
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I didn?t bother with Google or Bing, where I know the signal-to-noise ratio is just depressing.

Classic.
Ironic. Also, self-defeating. 'Cause Superuser results are prevalent on Google.
Everyone knows a few pearls can be unearthed now and again using the old SE "trawler" approach, as long as you're willing to accept a dose of, well, self imposed pain. But any way you slice it, wading and clawing through cyber landfills like Google or Bing to find pay dirt invariably transforms minutes into hours.

Tell me otherwise.
0 Votes
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One of superuser.com's elder siblings is the rather fine stackoverflow.com - a Q&A site for developers. These days it's my first and invariably only port of call.
@simonneedham

Totally agree. Stack overflow has been a great resource for me.
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Classic
charleyj98 8th Feb 2011
Classic info from top to bottom!
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Windows Users...
james347 Updated - 8th Feb 2011
...need all the help they can get.
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Contributr
Yes, thank goodness...
Ed Bott 8th Feb 2011
@james347

Thank goodness there are no Stack Exchange forums for Linux or Unix or Apple or Android or any of the other alternatives. If that were true you would have to say they need all the help they can get...

Oh. Wait...
0 Votes
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looking t "SuperUser", it looks like a clone of the Q&A site "Lockergnome".
@Warinpiece

The lockergnome site appears to have been launched about [7 months ago](http://lockergnome.net/questions/30475/when-was-lockergnome-s-q-a-site-launched). As the article mentions Stackoverflow was launched in 2008. lockergnome appears to be one of the many [stackoverflow clones](http://meta.stackoverflow.com/questions/2267/stack-overflow-clones).

Lockergnome also seems to miss some of the key points that superuser, and other sites in the Stackexchange sites aim at. A stackexchange site is focused on a specific topic. The lockergnome site mentions you can as 'whatever is on your mind' in their FAQ.
I don't know if I like that others can modify your information. At least if your name stays on it.

I've been a member of Experts-Exchange.com for several years and found them to be very helpful.
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It is really fine post, conversely I don???t see the whole thing exclusively evident, especially for someone not involved with that topic. Anyway very interesting in my experience.

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