Forrester CEO George Colony has some advice for CEOs about customer relationship management and the correct attitude to win friends and influence enemies in the corporate world.It's now a two-way conversation.
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Rachel King is a staff writer for ZDNet based in San Francisco.
Zack Whittaker writes for ZDNet, CNET, and CBS News. He is based in New York City.
On today's podcast:Firefox's plan to retain users.Is Apple targeting business with the iMac?
Are you a subject or a participant in a news story that has a beef? Perhaps you were misquoted.
Can your network really handle unified communications and video intensive video applications like telepresence?That question is one you should be asking yourself after Cisco's fourth quarter earnings conference call.
The people-centered Web gains a new player as Spock officially opens its door with a public beta. It joins Wink and ZoomInfo in parsing the universe of people.
Notable headlines:Larry Dignan: Dissecting Firefox's retention woes. Gallery (above).
Mozilla says 50 percent of the people that download Firefox actually try it. And half of that group actually uses it actively.
I ran across three different articles on eVoting over the last little while that interested me:E-voting systems vulnerable to viruses and other security attacks, new report finds - This report documents the efforts of two teams of security researchers from UC Berkeley and UC Davis (my alma mater). The teams evaluated eVoting machines from Diebold Elections Systems, Sequoia Voting Systems and Hart InterCivic.
The Green Grid consortium outlined its 2007 deliverables and technology roadmap. But first the group needs to nail down metrics on data center energy efficiency.
I just finished reading Ed Bott's piece Vista scare stories distort the real picture which encapsulates shortcomings on another of our colleagues articles (Marc Orchant's Vista IE7 issue remains unsolved for many users). Much to my surprise, both of my colleagues missed the point!