You wouldn't expect consumers to all react the same when having a bad experience with a company, but the results of RightNow Technologies' second annual survey of more than 2,000 U.S.
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Rachel King is a staff writer for ZDNet based in San Francisco.
Zack Whittaker writes for ZDNet, CNET, and CBS News. He is based in New York City.
Steve Jurvetson is one of the featured speakers, among other luminaries, at the forthcoming Singularity Summit 2007 on advanced artificial intelligence (AI). As a managing director at the venture capital firm Draper Fisher Jurvetson, he invested early in the first Web wave, with Hotmail, Interwoven and Kana, and has now turned his attention to the arcane world of nanotechnology, molecular electronics and quantum computing.
Google said Tuesday that CFO George Reyes will retire by the end of the year.Reyes will stick around to help Google find a new CFO and "assure an orderly transition.
It's been a rough few weeks for Greg Stein, director of the Apache Software Foundation.A few weeks ago he broke his leg.
Amid declining subscribers for its Internet services EarthLink unveiled a restructuring that will shutter a handful of locations and eliminate 900 jobs. The restructuring, outlined in a statement on Tuesday, comes as the company is repositioning for the future.
NCR has set a date for its Teradata spin-off. In a statement Tuesday, NCR said it will spin off its Teradata data warehousing unit on Sept.
Google and Time Warner's CNN.com announced Tuesday a multiyear advertising pact.
SAP has doubled its customer base in India, sent its entire executive board to the country and reaffirmed plans to invest $1 billion to the developing nation by 2010. For good measure, SAP partnered with Wipro on a research center.
Notable headlines: Ryan Naraine: Rootkit-like behavior found on Sony fingerprint reader.Firefox or IE?
Robert Scoble livened up the August vacation time, when companies prefer to hold their announcements until after Labor Day (in the U.S.