According to Paul Heller, CIO of The Vanguard Group, over 80 percent of client contact is done via the Web. In our CIO Sessions interview Heller explains how Vanguard applies technology to lower the cost for Vanguard's financial investors.
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Rachel King is a staff writer for ZDNet based in San Francisco.
Zack Whittaker writes for ZDNet, CNET, and CBS News. He is based in New York City.
Is Joost old media's answer to YouTube?Viacom, just days after telling Google's YouTube to pull all of its content over copyright problems, is expected to announce a licensing deal with Internet video startup Joost.
Notable headlines: Dion Hinchcliffe: Tracking the DIY phenomenon Part 1: Widgets, badges, and gadgets.Viacom to license content to Joost: WSJ.
Notable headlines: In a rare public statement about something other than iPods or Macs, Steve Jobs said that "unionization and lifetime employment of K-12 teachers is off-the-charts crazy," and that technology in the classroom isn't going to improve public schools until principals can fire bad teachers.
In a rare public statement about a subject other than iPods or Macs, Steve Jobs said that "unionization and lifetime employment of K-12 teachers is off-the-charts crazy," and that technology in the classroom isn't going to improve public schools until principals can fire bad teachers. He also talked about a textbook-free education system, using free online information like Wikipedia (but with more oversight) and freeing up money for investing in better technology for schools.
In an interview with news.com's Joris Evers, Symantec CEO John Thompson was asked if he subscribed to the Microsoft's notion that buying Vista makes you much safer online than with XP: Consumers should not be confused.
This week on the Dan & David Show, David checks out Microsoft's Windows Mobile version 6 platform. We also discuss how competition in the virtualization space in heating up (always good for buyers), what Microsoft means by Vista "Ready" and Vista "Capable," and how SOA methods (mashups, assemblers, widgets, etc.
As the music industry transforms and ultimately ditches DRM--and it will happen probably sooner than we think--one question is left hanging: What happens to the tunes you bought already with DRM restrictions? On a feature at RealMoney (subscription required) called Columnist Conversation Michael Comeau asks an interesting question: "If DRM gets abolished, I wonder if Apple (AAPL) will allow people to download songs they've already purchased in the unrestricted mp3 format.
John Panzer works in AOL's identity group. On Valentine's Day, he announced that AOL is supporting OpenID, a URL-based, open standard for user-centric identity on the 'Net.
Michael Dell has been quickly making some necessary changes to his namesake PC maker. First, comes a shakeup.