Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Rachel King

Rachel King is a staff writer for ZDNet based in San Francisco.

Zack Whittaker

Zack Whittaker writes for ZDNet, CNET, and CBS News. He is based in New York City.

Latest Posts

Four steps to creating legendary customer experiences

Christopher Lochhead, the former chief marketing officer at Scient and then at Mercury until the company was sold to HP last year, follows up on his post about having bad customer service experiences with some top tier brands. In this guest post he offers some practical advice for companies that would rather delight than alienate customers.

April 2, 2007 by Dan Farber

1 Comment

TIKLed and goosed

MIT's Media Lab is working on a project designed to improve the speed with which you learn certain kinds of tasks. An expert's movements are recorded to millimeter precision using an optical motion capture system, then compared to a novice's attempts at the same movements.

April 2, 2007 by Ed Gottsman

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ZoomInfo's immature semantic search engine

ZoomInfo launched what the company calls the first "market-ready semantic search engine." It aggregates and organizes data on companies, product categories, industries and other vectors, crawling Web sites, press releases, blogs news services, financial filings and other public sources.

April 2, 2007 by Dan Farber

2 Comments