If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings release was a tidbit on the customer service.
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Rachel King is a staff writer for ZDNet based in San Francisco.
Zack Whittaker writes for ZDNet, CNET, and CBS News. He is based in New York City.
CIO Insight is out with its top 30 IT trends for 2007 and if nothing else the list is worth discussing. CIO Insight compiled its 13 surveys it did in 2006 to project its categories.
As the Web 2.0 Summit a few weeks ago, legendary investor and rock band leader Roger McNamee talked about his firm Elevation Partners' recent minority investment in Forbes for a few hundred million.
The next time you see the phrase "open source" used in association with some software, be advised that you'll need to take that claim with a grain of salt.
Just days ago we were all asking what Red Hat did to deserve an open assault from Oracle and possibly Novell and Microsoft. Perhaps all that consternation was a tad premature.
Just after salesforce.com announced that it passed the 500,000 subscriber mark, had 27,100 companies using its software and was tracking close to $500 million in revenue for its fiscal year, Oracle issued a press release stating that it has more than 1.
Sun has apparently notified the Open Source Initiative that the Sun Public License (SPL) is no longer of use to the open source community. On his blog, Sun's Chief Open Source Officer Simon Phipps wrote:....
Get ready for the WiFi tax. There's no way vendors can back away from the Wi-Fi "standard" (in other words, this is a house of cards that probably won't come down) even though it appears as if the 54 mbps Wi-Fi standards 802.
It's getting ugly. Something has apparently gone terribly awry in the recent legal pact between Microsoft and Novell.
There's a lot of legal mumbo jumbo in this post. So, let me preface it with the official disclaimer that I am not a lawyer.