A recent story in Baseline Magazine discusses what CIOs at various companies are doing to retain institutional knowledge in the face of retiring IT workers. One example, FirstEnergy Corp: As its first baby boomers turn 60 next year, FirstEnergy Corp.
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Rachel King is a staff writer for ZDNet based in San Francisco.
San Francisco - Gartner Symposium/ITxpo — When most people hear the name Nokia, the first things that come to mind are cell phones. Indeed, Nokia is one of the world's largest manufacturers of cell phones.
The most important and alarming point Gartner Fellow Richard Hunter repeated throughout his talk was that, on average, CIOs spend less than 1 percent of their budgets on managing risks related to the flexibility and agility of the IT organizations. That is, they do not work hard enough on the essential core competencies of IT--project, program, and process management.
Gartner is recommending that CIOs develop plans by mid-2006 for offloading IT infrastructure operations to external providers. "It’s becoming increasingly more difficult to prove how retaining in-house infrastructure has an advantage over the outside," said Gartner Fellow Ken McGee.
San Francisco - Gartner Symposium/ITxpo — Depending on who you believe, manually feathering critical security patches into the enterprise -- for example those issued by Microsoft on "Super Tuesday" -- can cost hundreds if not thousands of dollars to deploy. Not only can that drudgery add up in terms of costs, but the regression testing that must be done to make sure new security patches don't hose your desktops can be costly.
San Francisco - Gartner Symposium/ITxpo — The last time I was at a Gartner Symposium/ITxpo (last Spring's event), the charismatic Michael Fleisher was the CEO and he had established a reputation of giving very forward looking keynotes in an effort to give the IT professionals in attendance some idea of how he'd strategize if he were them.
After years of assisting customers in building increasingly more complex, real-time IT environments, Gartner has targeted "conquering complexity" as the theme for Symposium/ITxpo 2005 in San Francisco. Peter Sondergaard, Gartner head of global research, attributed complexity to the constant search for a silver bullet to solve all problems, the implementation of point solutions and short term thinking--no architectural approach.
The following transcript is from the keynote presentation, entitled "Conquering Complexity: Operational Excellence in IT," at the Gartner Symposium ITxpo in San Francisco on May 16:RAY:And you thought IT was complicated!Just remember thatwhen you open your car door.
San Francisco - Gartner Symposium/ITxpo — Come to think of it, why isn't there a manager of managers solution called superMOM? It seems like such a natural name for a product that horizontally cuts across all of an IT infrastructure's management technologies (SNMP, Windows event logs, security appliance APIs, etc.
San Francisco - Gartner Symposium/ITxpo -- Put another way, SupportSoft vice president of marketing Bruce Mowrey asks this question: "If computers are so smart, then why can't they fix themselves?" And therein lies the nirvana that Mowrey claims Supportsoft can get its customers closer to than any other solution on the market.