Customer Interaction Hubs (CIH) are one of the things I've been thinking about a lot lately due to some consulting I've been doing. If you're not familiar with the term, it's because it fairly far to the left on the Gartner Hype Cycle S-curve.
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Rachel King is a staff writer for ZDNet based in San Francisco.
Zack Whittaker writes for ZDNet, CNET, and CBS News. He is based in New York City.
Each Monday, I make my morning rounds of the weeklies (Businessweek, Newsweek, etc.) and today as I scrolled to the bottom Newsweek.
"Is Technology Making Us Safer" was the most entertaining and bleak panel at the AO2005 Summit.
Here's something you don't see every day. An executive of one public company -- in this case Sun CTO Greg Papadopoulos -- blogging an open letter to the engineers of another public company (HP) inviting them to change employers.
From IT Facts: According to the Radicati Group, today 13.9 billion instant messages are sent per day.
I've been swallowed so whole by the blogosphere that any time I start testing a new product, it takes me about a year to do so because of how little time I have to test each of the features. One of the products that I'm testing is AudioVox's XV6600WOC (who comes up with these names anyway).
Joe Kraus has some advice for his Silicon Valley brethren on how to talks to the powers in Washington, D.C.
George Gilder--who wrote a book "Life After Television"--was long ago predicting the death of television and Hollywood as we know it. Speaking at the AO2005 Summit about the long tail ("Customers don’t want choice, they want their first choice," Gilder said) and the future of media, Gilder said:"The essence of television is you could watch television forever and never produce a television set.
In response to one ZDNet reader's question regarding a previous post (see: Questionable $178B loss: Employees' fault? Or management's?
Recent moves by intellectual property holdings outfits like Acacia Research have sparked a patent land grabbing epidemic that has threatened to accelerate the extinction of all life on earth unless the charter of the Kyoto Treaty is expanded to include other, more pressing matters that threaten the Earth's ecosytem. Exclaiming "If that five-year old punk in Minnesota can patent swinging sideways, then why can't I patent the color red?!