Surprise! Most consumers don't know the difference between a firewall and antivirus software
As if you couldn't figure this out on your own, the vast majority of consumers are ignorant about how to keep their computers secure. A study funded by America Online and the National Cyber Security Alliance sent technicians to 329 homes to inspect computers, and discovered, for example, that nearly 90 percent of the users had no inkling that their systems were plagued by spyware.