Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Rachel King

Rachel King is a staff writer for ZDNet based in San Francisco.

Zack Whittaker

Zack Whittaker writes for ZDNet, CNET, and CBS News. He is based in New York City.

Latest Posts

What's up with printers

ZDNet surveyed IT decision makers in over 400 enterprises to get a handle on the how printing technology is viewed in terms of IT infrastructure, including how much the demand for color versus monochrome printing is changing, the timing of migrations to new technology, and the degree to which document imaging and production is outsourced.

December 2, 2004 by ZDNet

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ITIL not a panacea for management tools, warns analyst

The British have given us much to be thankful for: The Beatles, Shakespeare, crumpets, and if you haven't heard, ITIL (Information Technology Information Library), a framework of best practices for aligning IT services with business requirements. The UK government came up with ITIL in the late 80s in an effort to improve IT service management, and now it's embraced by industries worldwide.

December 2, 2004 by Chris Jablonski

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