Sun's Jonathan Schwartz blogs about how his company came up with a simple measure of quality, based on asking customers the following yes or no question: 'Would you recommend Sun?' "So what defines quality at Sun?
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Rachel King is a staff writer for ZDNet based in San Francisco.
Zack Whittaker writes for ZDNet, CNET, and CBS News. He is based in New York City.
Worth reading: BusinessWeek looks at the state of surveillance, ranging chips and biochemical sensors that identify your "halo" to artificial noses that sniff out explosives. And don't forget about the satellite images that see all from afar.
The perfect storm. That's the latest descriptor popping up for the supposedly "disruptive" forces at work altering the balance of power and contributing to the rise of new business models and concepts.
Over on Scripting News, Dave Winer says he's interested to hear what I have to say about how the tables got turned on Microsoft when Microsoft's Robert Scoble (claims to be blogger) ended up issuing corrections to the reporting done by The Register's Andrew Orlowski (assumed to be a journalist). In a related blog entry -- and in a demonstration of the realtime vetting (of anything) that only the blogosphere is capable of -- Scoble starts to keep score of the ensuing diligence.
Perhaps proving that IT really does matter (and that it can't deliver on the promise it makes in one of its TV commercials), Bank of America is currently experiencing a disruption to its direct deposit operating.
Earlier today, I summarized the part of my discussion with Intel's enterprise marketing director Shannon Poulin that had to do with the market requirements for server chips that generate a minimal amount of heat with as little compromise to processing power as possible. Prowess and heat have always at odds with one another when producing chips.
Worth reading: When I got home I cracked open my new issue (yes, I still enjoy a good dose of printed pages) of Wired (August 2005) and came upon Kevin Kelly's article "We are the Web." He gives his view of where the digital world came from and where it's heading.
The commodities in short supply for anyone who has moved fully into the digital world are time and attention. So much data, interaction and transaction, so little time and filtering.
I remember when eBay was first accused by MercExchange founder Tom Woolsten of patent infringement because of eBay's "Buy it Now" feature. I completely forgot about it.
Heatwave-wise, yesterday was probably the most uncomfortable day I can recall since moving to Massachusetts in 1991. The temperature inside my house reached 99 degrees.