37-second observation: how Samsung and Apple pitch products

Summary: A tale of two advertisements: Samsung's Galaxy S III and Apple's iPad. Both are designed for humans, but they go about telling you in different ways.

I find advertising campaigns fascinating because they indicate how companies want themselves to be seen. Done right, an ad campaign is a direct line into the corporate mind, for better or worse.

I was traveling in the Paris Metro (subway) system recently and spotted these two advertisements during my commute. Both are by major technology companies, both tout new flagship mobile products and both are plastered all over the place here in France's capital.

One is for Samsung's new Galaxy S III smartphone, an impressive, fully featured device (read CNET's review here; they gave it an editor's choice award) that the Korean company hopes will help eat into the lead of Apple's iPhone.

Here it is:

It's a part of a massive marketing campaign for the device, its biggest ever.

The other is for the latest model of Apple's iPad, adhering to the tried-and-true format the company has used for years:

As you can see, both spots feature the devices in vivid detail, no doubt to show off the resolution of each device's display.

But do you spot the incongruity? Samsung's tag-line for the Galaxy S III is that it's "designed for humans," yet features nary a fleshy digit. In contrast, Apple proclaims nothing of the sort, yet shows its device in use by a well-manicured hand model.

A criticism of Apple's rivals, whether for laptops or smartphones, has been that their stuffed-with-features devices fail to present a unified, intuitive, natural experience to the consumer. Retina display proclamations aside, Apple usually doesn't sell its products based on its components; it'd rather show you what you can do with it. Samsung, Motorola, HTC and others have often resisted humanizing their electronic products, taking a more geek-focused tack ("Droid," anyone?) that prioritize speeds and feeds.

Both sides offer cold electronic devices made of metal and glass, but one side emphasizes it in the name of cool, and the other deemphasizes it in the name of humanity.

While Samsung's device is quite capable of winning over consumers, and its new campaign clearly intended to humanize its product, there remain vestiges of this old mentality, as seen in the above ad spot. Its television advertisements for the same campaign are much more successful in being intimate in this way, but there's still a gap in the abstraction: there are humans, and there are devices, and there are even humans holding devices. But there aren't humans using the devices in a way that demonstrates their utility.

Apple wants you to hold its devices; Samsung wants you to behold its devices. It's an interesting difference in messaging.

Topics: Apple, Samsung

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

18 comments
Log in or register to join the discussion
  • You cannot be serious!

    "Done right, an ad campaign is a direct line into the corporate mind, for better or worse."

    An ad campaign is a direct line into an artificial (often false) reality which a corporation wants you to be seduced into believing.

    Andrew - consider yourself seduced. :-(

    "Both sides offer cold electronic devices made of metal and glass ..."
    Ah, the cold light of day, the only objective way to view marketing propaganda.

    The corporate mind, of shareholder value, business imperatives, lock-in, ... and the like ... is deliberately hidden from the hapless consumer (and reviewer) who would be horrified by the sight of the same :-(
    johnfenjackson@...
    • Parent is right.

      Who approves multi million dollar ad campaigns and why? Answer: the corporate leadership and they approve what they think will resonate with you, which means you get to see what THEY think you will respond to. The parent's point stands.
      baggins_z
      • Come Down From the Ramparts

        That's not exactly what's being talked about here. While there are many types of advertising, one is what I call branding. Someone like Monsanto wishes to turn public opinion about genetically modified foods and so they produce a series of warm-and-fuzzies showing how the company, via its Technology (TM), give actors enriched lives. These, of course, are not insights into their corporate minds, but are to obscure and to neutralize the criticisms and critics of the company and the technology.

        Here, with Apple and Samsung, we do not have such a campaign. This is a straight-up we have a product we want to show you. Neither of them are creating an artificial demand, e.g., is your dog getting enough cheese.

        Now, one has the silly headline "Designed for Humans." Or is it? Maybe a company that thinks outside the box would design for wombats FTW. Maybe someone did just that and is found in that subway playing the saxophone for change dans le chapeau.

        There are other fascinating things. Samsung puts its name in twice, Apple relies only on the logo. Underneath, Apple mentions the abstract "Retina Display" whereas Samsung is heavy on the specs, though the third point seems abstract, but my French isn't sufficient to translate meaning or sense. Samsung has the product oriented in an exotic way, but Apple is showing it as it would be seen in use.

        One of my monkey-brain traits is that when someone is holding a doodad, I want to pick up it or one just like it. That Apple ad is set up as though one is seeing the next person over using an iPad. Of course, this completely sucks in a person like me.

        Both ads are meant to make an impression, even if one only glances across the platform onboard an arriving and departing train. Apple does a diptych showing different uses: one creative and one recreational.

        I'd say Apple's ads are better. Just an opinion. Both companies' ads are part of a series and it would not be prudent to judge on such a limited sample.

        Have to say, it is fun to see these talk backs, typically filled with people dismissing Apple's success as nothing more than marketing, now filling with the same people disputing that Apple's marketing is better when given a pretty clear example.
        DannyO_0x98
  • Anorexic excuses?

    "has been that their stuffed-with-features devices fail to present a unified,"

    Obviously for some watching a video and texting at the same time is very unnecessary.
    Samsung's argument is that the limited iPhone is 'mutton dressed up as lamb'. So has the stale 'not bothered' now metamorphosed into 'unified appearance'?
    albionstreet
  • Quick question...

    Notice that the Samsung ad is in English. I didn't think the French liked that kind of thing.
    jgpmolloy
    • Designed for Humans

      They should have put "Designed for Frogs" ;-)
      Orcadian
    • I also noticed that the Galaxy ad is for a phone

      The Apple ad for a Tablet

      Here's a picture of the Galaxy being used with a finger -

      http://cdn2.ubergizmo.com/wp-content/uploads/2012/05/samsung-galaxy-s3-signup.jpg
      William Farrel
      • Yeah, but notice it shows "eye candy" not functionality

        with a ripple effect on the screen savor. Doesn't show the user leveraging any features or actually DOING anything.
        piousmonk
    • It's actually somewhat chic

      ...to use English here. Many native ads use English words or phrases -- not just those by multinationals.
      andrew.nusca
  • It is interesting...

    That the majority of the TV ads for Android devices are full of CGI, laser lightshows and glowing orbs around the phone. This isn't as much a reflection on the merits of Android vs. Apple as it is the mentality of the OEMs that make Android devices.

    Funny how Apple gets knocked for making pretty "toys" and the Apple fans get knocked for buying Apple just to be cool when Apple focuses on usability in their ads. Even more funny that all the Android OEMs focus seem to focus on is making their device look like something straight out of Star Wars, Tron, Transformers, etc.
    piousmonk
    • Android "copied" the Surface videos.

      I watched the Microsoft presentation of the new Surface. The pundits accuse Ballmer of channeling Jobs, but the videos tell another story.
      Steve Webb
  • If the Samsung is designed for humans...

    why does it specify the processor speed? Believe it or not, "Normal" humans don't care how many gigahertz are powering the thing. If it's not fast and smooth to users, they won't like it no matter how fast the processor is.
    rynning
    • hardly going to be designed for monkeys though is it...

      So on a consistent platform I can infer how much more powerful this phone is compared to that phone?
      haggis75
  • Note a subtle detail in the Apple ad

    It sounds like you've missed a subtle detail in the Apple ad: it shows a woman using the iPad on the left, and a child reading a children's book (I think it's Peter Rabbit or something else by Beatrix Potter) on the right. We're probably supposed to infer that the woman is a mother, and mothers will see that for sure. This ad is aimed at extending the audience for iPads more firmly to a broader class of humans from the technology fans! This ad says "Technology for the Rest of Us!" subtly continuing a long term Apple theme.
    jfaletti
    • This is a good point.

      Thirty-seven seconds has its limitations, but perhaps I should have spent another 10. Thanks for noting.
      andrew.nusca
  • Wrong!

    The Galaxy ad is for a PHONE, and the Apple ad is for a TABLET.

    Showing the phone being held would obscure the product, while the tablet is large enough and NEEDS hands to give it scale. If the Galaxy ad was for a tablet, it would probably show it being held too.

    Thanks for wasting people's time instead of writing about something real.
    pochinator
    • Don't be ridiculous.

      There are several ways you can use a phone without blocking the majority of its screen with your palm. And you can always show the finger hovering above the display, as if the user had just completed an action.

      Please, don't be silly.
      andrew.nusca
  • Really, stop this nonsense.

    No really - this is a waste of everyone's time. Ooooo let's get taking about the ethos and philosophy behind advertising. NO - let's leave that the advertising Tw@t$ riding around on their scooters in Hoxton.

    Perhaps Samsung could use a disembodied finger on the their next phone add, just so everyone can see how to use a phone - with their fingers, or if that's too challenging they could use a sausage or a banana. The strap line would be
    "Phone, use with pointy things".
    ragingpanda