Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Adobe: Can it wean itself off the Creative Suite dependence?

By | September 22, 2010, 6:37am PDT

Summary: It’s an ugly day for Adobe. The company’s fiscal fourth quarter outlook disappointed, shares are getting hammered and analysts are questioning whether Adobe will really garner much growth from its latest Creative Suite, CS5.

It’s an ugly day for Adobe. The company’s fiscal fourth quarter outlook disappointed, shares are getting hammered and analysts are questioning whether Adobe will really garner much growth from its latest Creative Suite, CS5.

And those questions loom large considering the CS franchise accounts for 55 percent of Adobe’s revenue. In a nutshell, Adobe is seeing flattish growth for CS 5 upgrades after just two quarters on the market. Analysts originally believed there was pent-up demand and customers would jump to CS 5 from CS 3. Creative Suite 4 demand was muted to the recession.

Also: Adobe’s third quarter solid, but outlook is light

But here’s the big question. Can Adobe go from being a company mostly about the Creative Suite to one focused on enterprise collaboration, a potential growth driver?

It’s unclear. Shantanu Narayen, CEO of Adobe, blamed the CS 5 revenue on weakness in Japan and the education market.

Creative Solutions segment revenue was $549.7 million, compared to $400.4 million in Q3 fiscal 2009, and $532.7 million last quarter. Comparing similar periods of availability, CS5 revenue continues to exceed what we achieved with CS4, by approximately 15%; and is only slightly behind what we achieved with CS3. The suite rank order by revenue was consistent with prior periods. Design Premium, Design Standard and Master Collection remain the best selling suites. And CS5 products containing Flash authoring and output as a product component continue to perform well with revenue growth of 20% version-over-version to date. Although our overall creative business was strong in Q3, our education business in the US was below expectations, as was our overall creative business in Japan.

Narayen said freelancers appear to be using CS 5 and the company signed big licensing deals with companies like Target.

However, analysts weren’t impressed. Adobe was hit with a bevy of downgrades. CS revenue in the third quarter was below the $567 million expected by Wall Street and on an adjusted basis fell 8 percent from the previous quarter. Oppenheimer analyst Brad Reback said he was “concerned CS5 could meaningfully underperform CS3.”

Jefferies analyst Ross MacMillan summed up Adobe’s challenge well.

Clearly the thesis that CS5 could be bigger than CS3 is not playing out. Adobe looks to be a company that is going through a transition from where the creative business was the primary growth driver, to one where other areas (such as enterprise collaboration) will need to become a bigger driver of growth. Adobe has made transitions before, but clearly there is risk and the sheer size of the business makes it harder.

Indeed, Adobe has some collaboration mojo, but it’s a crowded enterprise field. What software vendor isn’t talking collaboration?

Adobe’s best bet for CS 5 sales may be to hope that Apple’s decision to ease App Store policies will juice sales. With Apple’s move, Adobe can put back in features that will allow Flash apps to be ported to devices like the iPad and iPhone.

However, the jury is still out on what Apple’s App Store rules really mean for CS 5. An analyst asked Narayen about whether Apple’s easing of restrictions could boost sales of CS 5. Narayen said:

What we did see was that the day Apple announced the removal of the licensing restrictions that a number of people who had created products using our tool submitted that to the Apple Store and were approved. I think it just continues to reflect the opportunity which we have with our tools, which is to help designers and developers continue to develop their applications and content in our tools and repurpose it to multiple different output media. In the short run, I would say the impact was muted.

In the meantime, Adobe is going to have to grow its enterprise business. JMP Securities analyst Patrick Walravens said Adobe can navigate the challenges.

We maintain our rating because (a) we believe the weakness in these areas may simply push part of the CS5 cycle out to FY11, (b) Adobe’s drive to do more enterprise business looks promising, and (c) we think Apple’s recent change of heart regarding its developer rules puts Adobe back in the game of expanding its user base to include more developers.

Walravens’ take was a relative oasis of optimism about Adobe. Shares were down about 20 percent in early trading Wednesday.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: Adobe: Can it wean itself off the Creative Suite dependence?
tomlin21-24319035676893835085146735905770 11th Oct
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Not this freelancer
davebarnes 22nd Sep 2010
"Narayen said freelancers appear to be using CS 5".
Not our 2-person company.
$800 per machine to upgrade from CS3 Web Premium to CS5.
Why?
CS3 is "good enough".
I am always looking for alternatives to Adobe's software.
Maybe Shantanu should consider that it is never a good business practice to make your customers angry.
@davebarnes
>> Maybe Shantanu should consider that it is never a good business practice to make your customers angry.

Quark should know something about that, as should Adobe with the success of InDesign.
Just because an app is "pro" doesn't mean you should charge ridiculous sums for it. Photoshop has to be the most pirated program out there, even in the industry!
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12 Years of a Shrinking Market
tomogden 22nd Sep 2010
It's finally catching up with them. There aren't any of their competitors left to gobble up. Adobe's target market is dying. Their code is stale. It's time they woke up and looked at the world with new eyes.
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Answer: No
voyager529 22nd Sep 2010
Adobe can't wean itself off the Creative Suite software for several reasons:

1.) It's what they're known for.

2.) The last several versions haven't provided any earth shattering features; really CS2 users and up don't have a terribly compelling reason to upgrade.

3.) Plenty of people I know who use Adobe software do so for two reasons: Muscle memory and the absence of an alternative. Sony Vegas is good, but after years of using Premiere I felt like I was fighting the software every step of the way. If anything, the video production side is under constant duress from the Final Cut Studio. The print/web sides are a bit safer in that regard, but print media itself is a bit of a dying art. There will always be a market for it, but it's not going to keep Adobe stock prices where the shareholders want it. Dreamweaver and Flash are safer still, and a version of FlashWeaver that spits out solid HTML5 code will sell well in the next few years, but even Microsoft's Expression Studio is no slouch in the web design department. As a quick aside, the Expression suites aren't yielding earth shattering sales primarily because they're Windows exclusive (not surprising, but the majority of GD majors I know run OSX) and because they rely on Silverlight (i.e. not Flash, not Actionscript, not as widely installed).

4.) Shooting for the enterprise market where Microsoft and Google already have major inroads will be an uphill battle, though admittedly I do prefer Acrobat.com to Google Docs for my limited cloud computing needs.


My personal opinion would be that Adobe could do themselves well with one simple step: continue selling older versions of their software at a discount (maybe with limited support and no upgrade rights). If they kept selling CS4, CS3, and CS2 at, say, 30, 40, and 50% discounts respectively, even one copy sold is roughly 99% profit. This would likely create an aftermarket for the less-recent versions which would be more popular with college students, especially those that need older versions for their classes anyway. Additionally, I'd wager that at least some businesses could be persuaded to 'go legit' if it cost half the price as the new suites, which BTW may not run on the hardware they've got. I have one such client who runs a cracked copy of the CS2 suite, partially because CS5 is too expensive for him right now, and partially because he's running it on an 8-year-old Dell tower running Windows 2000. Could I persuade him to 'go legit' for $599? it'd be a hell of a lot easier than making the same pitch for $1,599 plus a machine to run it.

Oh - and Adobe should def tighten up the code. I bet CS6 could be squeezed into two DVDs (one for apps, one for content) if they REALLY wanted to.

Joey
When Adobe bought out Macromedia a few years ago, it was to acquire Flash and Dreamweaver, since their own products (SVG and GoLive) didn't have the market share.

Unfortunately, this meant that information graphic artists such as myself were now required to switch to Illustrator. That would have been fine if they had taken the best qualities of Freehand and incorporated them into Illustrator. It's been at least four product cycles since the buyout and Illustrator's text handling capacity STILL sucks.

Adobe has also been very slow to address the fact that Flash and PDF are two of the biggest attack vectors on the Web. If they were more aggressive about fixing problems as they arise, they would have a better reputation (and might not be excluded from the iOS).

@davebarnes said that his 2-person shop isn't upgrading to CS5. Neither are the major users, such as newspapers. Associated Press and McClatchy-Tribune are still sending out graphics in CS3 or CS2 because that's what their users are using.

Photoshop and InDesign are two flagship products, and AfterEffects is the same on the video side. Flash is still the best method for streaming audio/video available. But Illustrator is still a disappointment because I still have to jump through several hoops to get it to do what I used to be able to do much more quickly in Freehand. And while Encore is the best DVD menu builder I've seen out there (available to the general public), Premiere simply doesn't compare to Final Cut Pro, Avid or Sony Vegas as an NLE.

I bought the Education version of CS3 Master Collection when it came out. To upgrade to CS5 will cost me $1,200. Oh, I could try to get the ($800) Education version again, but I no longer have a valid student ID.

So I'll stick with CS3 for now. And I've refocused my energies into learning Drupal as opposed to building sites in Dreamweaver.
Adobe really needs to re-think how they price their products. Their products are delivering less and less value when compared to alternatives. Currently, I'm trying to make a case to purchase CS5 in our business. We do a lot of Flex Development. Catalyst, Fireworks, Flash, and Photoshop would come in handy to add some visual impact to our products. However, we already have the MS Expression suite. It's not as good as CS 5 for working with Flex, but I make do.
Additionally, their volume licensing prices are just ridiculous. Discounts do not kick in until you purchase $25K worth of software. What small business or start-up wants to spend this much? They're loosing customers from the get go.
I could rant on and on. I don't things will change, though. Adobe needs a big management shake-up at the C-Level. Or, they need to get bought by Apple or Google.
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As an owner of CS4 Premium
Davewrite Updated - 22nd Sep 2010
and a long time Mac Adobe User (since Photoshop 3 or so) I have to say that Adobe has lost its way.

I'll try not to spend too much time repeating the familiar complaints about how Adobe neglected it's loyal mac users (Adobe was mac only in the old days) to chase after profit in Windows, putting out inferior versions of its apps for Mac etc (no 64 bit Photoshop for a long time, the Carbon fiasco etc). but this Adobe philosophy of 'chasing the buck' and abandoning its core is a big part of Adobe's current problems.

To get out of its slump Adobe should take a page out of Steve Jobs playbook.
When Jobs came back to a struggling Apple over a decade ago practically everyone said Apple should 'chase the profits' by licensing out Mac OS, shut down the hardware etc. But Steve refused saying the most important thing wasn't temporary profit gain but building the BEST PRODUCTS and that meant for Apple controlling the software hardware. Not too long ago Steve repeated this in a conference . He said (I paraphrase from memory) "We focus on building the best product possible, the BOTTOM LINE WILL TAKE CARE OF ITSELF" (note I'm not saying Apple doesn't care about money but it's not their primary focus. If it was they would have licensed mac os years ago when as Steve said 'Apple was three months from bankruptcy')

Apple refuses to go into areas which they don't have core competencies. Their product range is very narrow (compare Apple to a device maker like Samsung that makes everything from stereos to microwaves) and leverages their expertise (mainly OSX, note iOS is a derivative ). In the extreme rare occasions that Apple strays out into areas where they can't leverage their advantages (in software for example) like their stereo BOOMBOX they don't do so well.

Instead of doing this: building the best products (as it used to do) in their core competencies Adobe is on the 'profit march'. They are now creating bloated versions of their software (with features that are often unstable) to make people upgrade and jumping into all kinds of unfocused directions (like buying Day software a web content management company for enterprise) instead of trying to REALLY make the best Photoshop, the best Illustrator etc possible.

Adobe is like most companies, I bet the managers sit around and discuss "how can we make more money" instead of like Steve Jobs Apple where they sit around and say " What are our strengths? how can we make the best product possible? Don't worry about the profit, we make the best the bottom line will take of itself"

of course Graphic artists aren't going to upgrade quickly to CS5 : Besides being crazy expensive Adobe software now is considered buggy and unstable and the last thing deadline challenged designers need is software problems. For Mac users too Adobe has neglected many unique OSX advantages (i.e NOT building the best possible) to make the software look and work like their Windows cousins. Adobe should straighten out their main products first and build from them instead of 'chasing after the buck'.
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RE: Adobe: Can it wean itself off the Creative Suite dependence?
tomlin21-24319035676893835085146735905770 11th Oct
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