Enterprises have adopted agile development techniques---stand up meetings, incremental changes and rapid rollouts---but corporate IT still has trouble delivering workers what they want.
That conclusion was the key takeaway in a Serena Software survey. Serena surveyed 1,000 IT workers---architects, engineers, project managers and executives---and found:
- Enterprise developers think their core development processes are generally strong;
- Customers aren't getting what they want and meeting requirements is hard;
- Agile development gives IT orgs more software but not necessarily better applications.
These findings are consistent across all industries that were surveyed. Nailing what customers really want and actually getting it into their hands without many bugs are the things that IT organizations need to focus on going forward.
In a nutshell, the developers are talking on wikis and collaboration tools, but IT still isn't connecting to the end user well.
Here's a look at the benchmark survey results, which were based on a 1 to 4 scale.