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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Amazon, Netflix aim to fast forward shift to digital media over physical

By | July 14, 2011, 6:36am PDT

Summary: Amazon is prepping an Android tablet. Netflix freaks its customers out by unbundling streaming and DVD by mail services. The common thread: Both companies are trying to speed up the transition to digital delivery of media.

Amazon is prepping an Android tablet that is likely to be subsidized by sales of digital media. Netflix freaks its customers out by unbundling streaming and DVD by mail services effectively raising prices. The common thread: Both companies are trying to speed up the transition to digital delivery of media.

The Amazon tablet, which has been rumored and reported for months. The Wall Street Journal confirms an Amazon tablet is on the way. The Kindle turned on the e-book spigot for Amazon, which would much rather deliver a book to you wirelessly than through the mail. Why? It’s cheaper for Amazon and you get instant gratification. What’s not to love?

And the Netflix discontent, which really shows few signs dying down, ultimately is about aligning DVD delivery costs with what the subscriber pays. And if some of you drop the DVD service in favor of streaming that’s just swell with Netflix. After all, the profit margins are much better. The future of Netflix is streaming delivery not DVDs. By splitting up the services—and management of them—Netflix is essentially hiving off the slow growth, costly business. From a numbers perspective, the Neflix move makes perfect sense no matter how much customers scream.

That Kindle effect will be magnified with a tablet. Amazon subsidizes you a tablet then sells you movies, TV shows, music, books and a few apps. That model sure beats packaging up DVDs and hardcover books for delivery. For Amazon, digital delivery of media means higher margins, less overhead and maybe a few redeployed distribution centers that can be used for other goods.

Barclays analyst Anthony DiClemente nails it in a research note. He said that Amazon’s tablet strategy has significant risks and loose ends, but the overall business rationale works. DiClemente said:

A tablet should help offset future declines in the physical media business as media shifts from physical to digital (media represented 40% of sales in 1Q11). While hardware is often a lower margin business and the tablet market is becoming increasingly competitive, we believe an Amazon tablet would further boost Amazon’s digital offerings and its Appstore. Amazon has had very good success with the Kindle and its app strategy across mobile platforms thus far as it now sells more Kindle books than physical books and the growth rate for Amazon’s domestic book business in units and dollars is the fastest in over 10 years.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: Amazon, Netflix aim to fast forward shift to digital media over physical
mrswilliamson 4th Oct
@PC Ferret They will definitely need more to stream, some real quality entertainers.
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Netflix needs to vastly improve their streaming service if they plan to have customers shift to it. The selection is awful. I plan to cancel the streaming part of my service because I almost never use it due to lack of content.
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Good point!
PC Ferret Updated - 14th Jul
@chrisbcn If they expect to go for an "all-streaming" mode then they will HAVE to have more to stream. I suspect they're working on this with the content providers. It makes more sense for Hollywood et al. to abandon all DVD/CD production and go with digital content delivery. Even in places where cable doesn't exist, there are satellite services that can provide the content. And if I can get that on a Wi-Fi tablet, so much the better!
. My 3 meg DSL is 30% cheaper than cable, 40% less than satellite and 100% more reliable than either. Radio and television from Phoenix and Las Vegas are rebroadcast through community-owned repeaters/translators. Quality of reception drops with temps over 100 degrees and wind - both the norm for this area. When the competing medias can provide the streaming quality of Netflix at comparable prices
(60 to 70% less than current Netflix), I'll reconsider. Until then, well, my Netflix bill is dropping $2/mo. What do I have to complain about?
@PC Ferret
When you find out which satellite services they are please let me know! I have Hughes internet (Satellite) and you're only allowed to download 350 MB a day during normal hours.

But between 3:00am to 7:00am, it's unlimited, but trying to watch a half hour show, I keep getting buffering problems. At first, I thought part of the problem might be my laptop, but took that to me Niece's house and used her DSL, video ran fine.

But I just don't understand why satellite service is so limited on download, where DSL and cable are unlimited....
Satellite direct maybe... satellite Internet is not fast enough for reasonable quality video. Netflix is streaming at 2.8Mb/s-3.6MB/s for their "HD", which is only 720/24p anyway (for films, anyway). If you're streaming on satellite internet, you're getting way overcompressed video anyway, not much better than YouTube 720p, but at least HD is better than SD. You can't sustain HD on satellite. T-Wrench... that's your problem. And if you're on the 350MB cap, your download speed may be even slower... I'm on the "SoHo" plan, 500MB daily cap and 1.5Mb/s downlink... about $110 per month.

Comparatively, Blu-ray video can be encoded in AVC at over 40Mb/s. Netflix uses the less efficient VC-1 (aka Windows Media 9).

I don't think Netflix or Amazon are really in competition with DVDs and Blu-ray, they're the guys who wiped out Blockbuster, after all. The big point here is rentals, and will be for a long time. Amazon will certainly do download video sales, but on a tablet, they can get away with very low quality, same thing Apple's done with iPod video. Once I see that on my 71" DLP, though, I cringe.
@PC Ferret They will definitely need more to stream, some real quality entertainers.
@chrisbcn Maybe they should have something to stream? - I understand the profit motive for shifting away from physical media. Sadly much of the US suffers from limited broadband access which limits the quality of streaming services. I would agree that Netflix needs to update their streaming library. I have both the streaming and Blu-Ray service because on a 56" screen the 720p streaming falls a little short on quality. I use the streaming primarily for "cable network" series that I am unwilling to subscribe to on Showtime,Starz,and others.

I am not happy about the price increase, but have not yet decided if I will keep both services.
@chrisbcn
Nice and concise! But I dropped Netflix due to recent cost increases making it non competitive with Redbox and local services. Why bother
@davisthediver@... On September 1, if Netflix does not have a change of heart I will be dropping them as well.
@davisthediver@... What about TV shows, documentaries, anime?
@davisthediver redbox is only good for current movies. They do not have hardly any other kind of content indie, docs, foriegn,concerts,classics,tv shows. ..A Netflix streaming only and Redbox is probably best....Well, unless all u want is todays crap.
@chrisbcn "The future of Netflix is streaming delivery not DVDs" Well then offer new releases for streaming!! Don't make me wait 28 days for a new release and then force me to watch it on a DVD!! I would pay Netflix $15 a month for just streaming so long as I can stream ALL new releases, not just old movies no one is really interested in watching. It's not rocket science guys!
@Masari.Jones
I don't think netflix are holding off on new releases, that would be the hollywood distrabution who don't want you to get streamed or rentals on dvd release but to buy the over priced bluray/dvds.
Your right its not rocket science its hollywood greed.
@chrisbcn
I totally agree with you. How greedy can one company be. Their content of streaming is terrible and if they do not offer better selections then it looks like Im going to get a kindle and start to read much more!
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Agree, needs more options
sboverie@... 14th Jul
@chrisbcn
I have severe hearing loss and I like to watch movies with subtitles for hard of hearing. The other missing feature with streaming is the lack of access to the bonus materials on good DVDs.
@sboverie@...
I agree with you 100%, both of my kids are deaf, this is an outrage, I didn't even know about this, I don't use netflix, I did some years back when they first started, than when they got big they sucked, dropped them, plus I did watch a stream on a nieghbors TV, it looked like I was watching VHS, they can keep it.
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Need subtitles
lynnhada@... 14th Jul
@sboverie@...
Yes, I will be dropping the streaming portion of Netflix also for the same reason. I and my wife both get tired of me asking "What did he say?" I almost never go to the theater for movies or for live plays for the same reason. I feel lost without the subtitles.
@sboverie@... My girlfriend's from China and not so used to English, so she needs to switch to Chinese when watching a movie and I need to go to English. Streaming can never meet our needs for multi subs/audio tracks. Also, we like to watch blu-ray movies on our 65" HD TV, streaming is far away from displaying a quality movie for us.
@chrisbcn , I agree their content leaves something to be desired. If they boost content choice, then they should also boost content quality as in audio quality (DolbyDig). But all of this is good only as long as ISPs maintain uncapped bandwidth (as mine does.) When that goes away, the whole digital delivery idea may stall.
...but they're not. From what I can tell in my own account, only a third of the titles I want can be streamed, and the rest are DVD only.

Netflix basically said, "You can have all the streaming titles you want, but most of our titles aren't streaming." To continue streaming service and DVDs, the plan rose from $20/month to $24/month. Not a big deal, but they did it like weasels in a Dilbert strip, telling me how great it is.
It's all about content. Netflix streaming selection is a wasteland. They signed away rights to distribute new release DVD's and apparently received very little in return.
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Too many issues right now
roblarosa@... 14th Jul
There are three things wrong with the Netflix streaming only plan/option. 1)Their streaming catalog is small and lacks current movies. 2)Even with a great, broadband connection the video and sound quality cannot match the quality of Blu-Ray. 3)Many Broadband ISPs are putting bandwidth caps on their service and many more will do so in the future. This *may* interfere with the "unlimited" videos that one is allowed to stream from Netfix in the future. I think there are many issues to overcome before they convince the general public that streaming only is the way to go.
I'm glad Netflix is putting more emphasis on online delivery--DVD delivery is woefully inefficient (especially since most mailboxes are gone now, so you have to drive to a post office to drop it off...and if I wanted to drive 10 minutes for a movie, I'd go to Blockbuster--which I have not done since 1998).

But Netflix has two massive hurdles to its new initiative:

1). They need WAY, WAY more titles available for online delivery. I don't know what the sticking point is to offering some movies via online delivery and not others--maybe it's a rights issue with the studios, or whatever...but someones people have to talk to someone's people here. There should be no excuse to not offer a movie via online delivery if it is already on iTunes that way.

2). Speaking of iTunes, the other big pickle in the punchbowl for Netflix is the fact that you are tethered, ball & chain-style to your internet connection. Nothing new there, but if the focus is going toward online delivery as the promise of tomorrow, Netflix needs to solve that one. I fly a lot, and hate having to pay to rent iTunes movies I can otherwise watch for free on my Netflix account if I were in my living room, office, or in a hotel room.

M
@mcarr123
"DVD delivery is woefully inefficient (especially since most mailboxes are gone now, so you have to drive to a post office to drop it off..." Really? You get mail delivery at home, but you have to go somewhere to send something out? Mail delivery works great for me - if I mail today, Netflix receives tomorrow and sends out next movie in my queue, and then it will arrive the next day - a 2-day turn-around for me.
@EricP_KY , mail delivery at home is not as secure in some places as in others. If I put something in the mailbox down by the road, it may well be stolen by the time the postman comes. Do you tink that incoming mail is any more secure? Some of us has PO boxes for this reason.
@EricP_KY
Yeah, that's how our netflix service runs up here in Maine too...Just hate having to wait long periods for newer titles though. otherwise it works pretty good...
@nkfro And there is absolutely nothing stopping you from getting a locking mailbox, they are sold a pretty much any home improvement store.
@mcarr123 Maybe you live someplace rural that does not have mail delivery to your house but MOST people still have mailboxes and have not issues sending and receiving mail from home.

BTW, I streamed a movie from Netflix to my iPad on a flight less than a month ago. It wasn't the greatest service and paused a couple of times to buffer but worked. Of course you have to be on a flight that offers WiFi and pay for that service.
Fine, un-bundle the DVD and streaming. I wll cancel the streaming because I've seen every move 20 yrs ago.
There was a time when you could join, e.g.the Columbia Record Club and get a free portable stereo "Hi-Fi" as a perk.

Nothing new here ...
@zdnet-gregc
Yep. I remember that. Get 11 albums for $.01, and then either pay a monthly fee or buy so many more albums in a certain time frame.....
Well... You may think the Netflix move is smart, but obviously the investors don't. Stock is down $6.83 as of noon (EST) today. That means Netflix has lost over $5.19B over there little price/plan offering changes.
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It's not like they have a $5 billion loss on their P&L sheet. Still not a good thing, though.
@kerryp24

Time to buy some Netflix stock, maybe?

Once the change kicks in, with positive effect on the Netflix bottom line, the investors might start singing a different tune.
@kerryp24, do you really think Netflix did not anticipate the stock price drop? It will rebound.
The Blu-Ray titles are not good subjects for streaming. The cable bandwidth causes constant interruption in the movies. Even regular DVDs can be caught that way.
@cdeans@... No one's streaming Blu-ray. Netflix's "HD" is peaks out at less than 1/10 the bitrate of Blu-ray. And they're using the less efficient VC-1 CODEC (and Microsoft Silverlight)... Blu-ray can use VC-1, too, but usually does H.264.
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Question
chcum@... 14th Jul
Can you get "Blu-Ray" streaming?
Yes, very good point that they need more to stream than 20 year old B movies! Also, it would be great to those of us who are hearing impaired if they would develop CC (Closed Captioning). Seeing a movie online or on a tablet does little for those of us who can't understand what is being said!
I live in the UK and I can order a DVD\Blue Ray and have it delivered by the next day from many online outlets. Fortunately we do not have Netflix here in the UK. And the take up would be slow because of the connections, as they are woefully slow. And as was stated above, there is capping, plus traffic management on a lot of the lines.
I think Netflix have made a mistake, as many people in the US do like that solid feel of ownership with a DVD\Blue Ray disc.
I'd be happy with streaming only if it was blueray quality and all the movies were available.
@mpietrorazio@... That's for stating the blindingly obvious wink
Like I said yesterday: Netflix has miscalculated -- and the comments in this thread just serve up even more reasons why.
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Been a Netflix customer for years and their streaming catalog is lousy! Almost Every movie I wanted to stream was not in their catalog and very little to no current titles. They could be losing yet another customer if this doesn't improve and NOW.
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Goodbye Netflix streaming.
Dale Sundstrom 14th Jul
I've already watched the few good movies available for streaming, and don't see many being added. Nearly all the good stuff is DVD only. Unless Netflix improves the streaming selection, it's not worth the extra price to me.
@Dale Sundstrom , do you honestly think that your reasoning was not considered?
Although nobody likes to see prices going up, if being able to watch movies on DVD is important to you, then really, what's the big deal? The amount of additional money per month that you will need to spend in order to continue to have access to both streaming and DVD's is less than what you might expect to spend on one lunch at a fast food restaurant. Not trying to make light of the increased cost being passed on by Netflix, but sometimes you have to keep things in their proper perspective. Much ado about nothing. If you want to complain about prices going up, let?s talk about the ever increasing cost of medical insurance. Now that should get some blood boiling.
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Seriously???
V1R4L 14th Jul
It's laughable that people suggest they should just have all the new stuff streaming or have their whole catalog streaming.

Maybe I'm missing something. Where else can you get LEGAL, streaming of a new release catalog of movies for a FLAT MONTHLY RATE???

Sure you can stream new releases from Amazon, Vudu and others, but you pay PER MOVIE for something you can only watch during a 24-48 hour period (yes you may have up to 30 days to start watching but once you press play it's about 2 days before your window expires).

If it's out there, and it's legal and even remotely reasonably. PLEASE PASTE A LINK
@V1R4L This is why people turn to gray area subsuities, and used DVD's. The Publishing and Movie industry should learn from the music industry. They are just now recovering from thir missteps of trying to overcharge people.
Well, I guess I am one of the few (only) idiots, who does not mind Netflix's massive price increase. I agree with you that Netflix's streaming selection leaves is puny and what they do have leaves a lot to be desired! I am hopeful however that the increased liquidity for Netflixs will mean the ability for them to pay higher prices for streaming content. Which in turn will eventually result in a much larger (and better) streaming selection.

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