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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Android Honeycomb's task: Make us forget about first-gen Android tablets

By | February 2, 2011, 3:11am PST

Amid so-so reviews of first-generation Android tablets, return rate worries on Samsung’s Galaxy Tab and the likely launch of Apple’s iPad 2, Google will debut its Honeycomb Android 3.0 operating system Wednesday.

Rest assured the stakes are high.

Gallery: Android 3.0 preview screenshots

Live Blog: Android Honeycomb

Here’s a look at the backdrop:

Companies such as Samsung have raced to grab market share quickly in the Android tablet market. However, Samsung had to work with a version of Android that wasn’t optimized for tablets. Nevertheless, Samsung sold 2 million Galaxy Tabs into the channel and sell-through was smooth. Just last week, Younghee Lee, senior vice president of Samsung’s mobile communications business, said the company sold 2 million Galaxy Tabs in the fourth quarter. “In terms of sell-out (actual sales to consumers), we also believe it was quite smooth,” said Lee. “We believe as the introduction of new device it was required to have consumers to invest in this new device, so therefore even though sell-out wasn’t that fast as we expected we still believe sell-out was quite okay.” Samsung declined to give projections for 2011 Galaxy Tab sales.

Samsung’s “quite okay” sell-through rates, however, came at a high return rate. The big question is whether these returns hurt the prospects for future sales. Were folks disillusioned with Android tablets overall or just Samsung’s? My guess is the latter given Apple has been selling millions of iPads.

Android tablet pricing still can’t upend the iPad
. Apple’s aggressive pricing on the iPad has given it a massive lead. Can Honeycomb give manufacturers such as Motorola some wiggle room on pricing? It’s possible if Google can highlight some interface that doesn’t exist today, but so far Android tablet prices still look too high.

Dell isn’t doing the Android tablet market any favors. Dell launched its latest Streak tablet to mixed reviews. We’ll let ZDNet’s Matthew Miller sum it up:

The Dell Streak 7 has one fatal flaw and that is the resolution of the display. The thing is, the display quality is vital to the usage of a tablet and I personally would never buy one because of the display resolution. Another issue I have with it is the apparent limited battery life and again I want a tablet where I do not have to think about battery life for at least a full, busy day of usage.

Can Honeycomb allay those various concerns about the Android market to date? Perhaps, but the pressure is on.

So far, Honeycomb’s demonstrations at CES and in the preview associated with the software developer kit look promising. The rub: We’re only seeing what’s being highlighted by Google so far. Only after a few Honeycomb tablets hit the market will it be clear whether devices like the Motorola Xoom are truly iPad rivals.

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Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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save tiger
randyortan99 16th Feb 2011
Hi this is ranry ortan im here to provide you some awareness about a unique species(tigers) actually I don?t have any idea how to create impressive article to attract you. My concern is not attracting you basically I want request to please awake and save tiger species because day by day the numbers of tigers in world are decreeing we are human so it's our special duty toward them (tigers, animals) to save their species. Please share your great idea's in the favor to save them.

It?s very painful we have lost lots of animals species God made us human to protect them but we are so busy in our personal life and we forget our all this kind of responsibility they are helpless to protect their own species but are not, we can save them so please give your contribution from your to save them because they need our help.
========
randyortan
Ebook
0 Votes
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Galaxy Tabs didn't sell well
proeger 2nd Feb 2011
I am seeing in all of the other articles that the 2 million number was shipped only, the actual sell number was small, and return rates of that small number were 16%! It seems to me that the Tab was NOT successful..
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Along with an Atrix like phone on T Mobile.. that would be paradise.

No other brand (Apple included) offers so much innovation or has for the past few years.

Android leads, iPhone follows Androids lead, examples are:

- 3D Screens
- Larger Screens
- NFC
- Hotspot
- Multitaskting
- MMS
- Copy paste

Apple can't compete, so it will corner the screen market trying to plug the flood of Android phones. But that's like trying to grab water with your hand.
@Uralbas
HAHAHAHAHAHAHAH In case you forgot Apple is the reason everyone is rushing to make tablets... just think if Apple hadn't come out with the iPhone where we would be today... still using a stylus lol
@Uralbas 3D screens?
@Uralbas Agreed. Fanboys will never be convinced but the facts are there.
@Uralbas I thought iPad had copy/paste and multitasking. Guess I was wrong. But larger screens? Do you really want a screen larger than 10"? I thought that was why the Tab was 7", 'cuz Samsung thought 10" was too big.
@Uralbas @blueskip
Hmm, what are Android fanboys called... Droids?

Does it not bother anyone else that the only way to get feature enhancing OS upgrades on Android is to buy the next generation handset or tablet? The Galaxy has been available less than two months and Honeycomb is not just a software upgrade away? I guess the Android approach to "open" and "open-source" means developers are encouraged to treat existing user- and hardware-bases as disposable. How long will users remain loyal to "innovation" when each iteration relies on a hardware roadmap with a single device. Apple users squeal like stuck pigs when the iOS leaves a device behind. Does Google think Android will be immune to this in the long run?
@Uralbas
Agreed on the Atrix 4G. If they produced a snap-in for a tablet, there would be nothing lacking. I was thinking of moving to ChromeOS for 80% of my work, but I'd probably jump at the Atrix if I found it here in Taiwan.
@Uralbas You are a clueless droid. R2D2 actually makes more sense than you do. LOL. android leads. What a joke.
@Uralbas Maybe apple can't compete but the much loud product throught out world is Apple and apple don't ave copy/paste option, And moreover fanboys never get convinced. http://www.contussupport.com
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Android Leads?
spincitysd@... 13th Feb 2011
@Uralbas

Exactly what planet are living on? Must be planet Google. On planet Earth Apple is crushing the competition. They own a ridiculous 90% of the market. Just when Android might show up to play with Honeycomb, Apple up the challenge with the iPad2.

Oh, and what about the Android marketplace for tablets, how's that ecosystem working out? The apps for Samsung's offering are what again? (cue the crickets)

Two years ago tablets were marginal niche products that ran a very special flavor of windows. Despite the best efforts of Redmond and a few manufactures they were going nowhere fast. Then Apple showed the rest of the world how a tablet should work. It took almost a year before the rest of the industry recovered from the shock. Google finally got Honeycomb out, good for them, but iOS is not exactly resting on its laurels. Plus Apple does not have the issue of fragmentation that Android does; remember not all Android devices are created equal. And don't get me started on how Android devices will quickly become commoditized because they have to compete on price with Apple; that will get ugly fast.

The only reason Android is in the mix is because Redmond got caught flat-footed on the tablet front. They were so busy trying to flog their marginal product that Apple just laid them waste. Balmer's bunch has been reduced to babbling about vaporware on a chip for Tablets as a response to Apple. Google is the new MS in the tablet space: the default setting, the round up the usual suspects go-to.

Apple has made it extremely difficult for any challenger in the tablet space. They really cut the knees off the competition with the lowest price-point offering. They have economies of scale going for them and yes, they have a lock on supply. But that is business and it ain't beanbag. Both Apple and the suppliers make out on the deal, so why not?

Apple leads because it cut the Gordian knot on tablet design. It leads on apps because all it had to to was re-purpose iPhone apps to the iPad in the beginning. It leads because it has a compelling product that people will buy. It leads because the rest of IT waits for great and glorious Jobs to hurl his thunderbolts of product design. The situation stinks if you are a thumb-sucking Apple-phobe, but thems the breaks; Apple is the lead dog right now.
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Deleted NT
Uralbas Updated - 2nd Feb 2011
NT
sell-through is NOT smooth.
@proeger
AT&T Returns Policy & Early Termination Fee
14 days for tablets
10% restocking fee applies to all tablet purchases

Sprint 30-day Satisfaction Guarantee
Refund monthly charges incurred as part of your service plan*
Refund the activation fee
Refund the purchase price of your device
Waive the Early Termination Fee
Waive the restocking fee
Refund taxes and Sprint surcharges associated with the above charges
@rueldeleon@... I get it, you are saying that the Tab returns were facilitated by Sprint's generous return policy, while AT&T's strict policy prevented iPad returns, right? Sounds logical, but do you have any actual proof? Maybe a survey of iPad owners who are dissatisfied with the product and would have returned it if they could? A large number on sale on eBay at low prices?
@rueldeleon@...

Anecdotal proof. I read that from a different user, than researched the policies. I have actually verified the same because I was with AT&T and was going to buy the iPad.

When I switched to Sprint, since the Tab is on all carriers, I shopped it around to find the best return policy so that I could give it a run.

That is a big investment for most consumers on a relatively unproven tech. We all know desktops and laptops, but tabs are a different beast.
@rueldeleon@... What does AT&T's or Sprint's return policy have to do with anything when you don't have to buy an iPad from AT&T let alone there would be no ETF since no dataplan is required?
@proeger

Well that is easy to figure out.
1. The Galaxy Tab was too small
2. It cost too much.
3. It required a service contract.
4. It didn't have honeycomb on it.
As a delighted owner of the Galaxy Tab, I completely concur with your comments on the Dell Streak. However, physical display size is also a factor, and I'm not convinced that the Honeycomb "full tablet" model will be a better paradigm on a 7" display than the Tab's blown-up smartphone.

7" is only about the size of a small paperback - I don't believe it makes sense (for most cases) to sub-divide this into multiple panes.
@dllmr
I can imagine they'll be both 7inch and 10inch Android Honeycomb tablets.
@Zc456 Indeed, and Honeycomb is certainly needed on the 10". Just not sure it'll give any benefit on the 7.
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Agreed
The Star King 2nd Feb 2011
@dllmr I'm also sceptical about recreating a full desktop experience on a tablet. The screenshots we've seen contain multiple overlapping windows, doesn't appeal.
I don't think Honeycomb will have a problem getting consumers to forget previous Android Tablets, most consumers have totally ignored them anyway.

If Honeycomb resonates at all with consumers it'll probably feel like a totally new product to most (virtually all) of them anyway. It's problem is still the iPad. I know many on ZDNet's boards will sneer but for consumers the iPad is what they think of when they think Tablets - everything is measured against it and in iPad terms. I mean prices are high or low compared to the iPad. Screens are big or small compared to the iPad. Storage is big or small compared to the iPad. Given this, it is the iPad that Honeycomb has to compete with, not it's older Android 2.x cousins.

Consider them "forgotten" (or better yet - never known).

If I was going to criticise Honeycomb (a product I've not actually used - so feel free to stop listening) I'd say it looks a bit complicated, not the clean simplicity of iOS. I can see for the ZDNet crowd this might not be an issue (in fact possibly an advantage) but I don't think that's how Joe Schmoe will see it.

I think we can see the problem by how Google and Apple approach product design:

1) Google: Add stuff till they like it.
2) Apple: Remove stuff till they like it.
@jeremychappell very good point re the design. That's what killed Google TV out of the gate. No one wants a PC on the TV. Of course, I'm not seeing much love for any of the TV efforts by tech giants.
@Larry Dignan I'm still looking for effort by the "tech giants". What I've seen so far I can make myself in a day or two with a decent amount of money. Just freakin' sad.
@jeremychappell "If I was going to criticise Honeycomb (a product I've not actually used - so feel free to stop listening) I'd say it looks a bit complicated, not the clean simplicity of iOS. I can see for the ZDNet crowd this might not be an issue (in fact possibly an advantage) but I don't think that's how Joe Schmoe will see it."

As a pretty technical guy, that's the way I've seen all the Android releases. I can deal with it, but my wife is less prone to tinkering with an operating system to "see what this does." Apple's iOS design gives her confidence that she can figure out what button to touch to get the desired results. That's an important feature that, so far, Android hasn't figured out.
@Olderdan If I can figure everything on it out in five seconds, it doesn't do enough. That's precisely how I feel about most Apple products. They're either crippled deliberately or just designed to do way less than they should.
@Olderdan The clean simplicity of a grid of icons.
@jeremychappell

That is a great point right there, and the story behind the numbers. Android is for the ZDNet crowd, and Apple is for Joe Schmoes. Schmoes not only don't care of Steve Jobs tell them what to do, they're thankful they've lost their freedom.
@rueldeleon@... ROFL! Yep.
@rueldeleon@... More likely they are thankful they can get something they can easily figure out how to use!
@rueldeleon@... how does that explain the phone sales figures? Certainly the ZDNet crowd is a tiny % of the size of Schmoe-ville, yet Android sold way out of proportion with those figures, by any measure.

Or are you guys saying this principle somehow only applied to tablets?
@rueldeleon@... Technogeeks see it as losing their freedom, but the average Joe sees it as a great tool that gives them what they need. Thank God technogeeks are the vast minority of the population!!
@daboochmeister
Phone sales figures are easily explain and obvious to everyone but the diehard fanboy or hater. Android based phones have experienced incredible success over the past year or so due to a couple of major factors as well as being a quality OS. The larges being the sheer number of models flooding the market on every carrier. The second major factor is price point. The iPhone is not expensive when put up against comparable Android phones but cannot compete with the cheap low end Android phones and it shouldnt. These are two completely different markets and somebody looking for a cheap phone will no look at the iPhone while at the same time somebody looking for a high end smartphone would not consider these cheap units but would go with the high end in either another Android or the iPhone. When you consider the flood of models (including incomparable units) on every carrier is until just now competing against the single iPhone on one carrier (in the US) its obvious the even if Android was only a mediocre phone OS it continue to grow and eventually hold a larger market share. It will be interesting to see what the next year brings with the iPhone on Verizon as well. I dont think its a complete game changer but it will definitely have some effect. Since everyone always wants to compare all Android phones to the iPhone I would like to see some real statistics comparing the iPhone to truly comparable Android phones, suspect the percentages would be very different than the overall market.
@jeremychappell This is more like it.

1) Google: Add stuff until it's useful.
2) Apple: Remove stuff till they it's no longer functional. (Then tell everyone they never needed that stuff)
0 Votes
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And the sales have proven you right!
Ron Bergundy 2nd Feb 2011
@blueskip
@jeremychappell
Geeks don't get that, but apparently a lot of Apple customers do.
Very thoughtful writeup, Jeremy.
and Honeycomb will be DOA
0 Votes
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Another brain dead fan boy post (nt)
Economister 2nd Feb 2011
@iPad-awan

NT
@Economister
Wouldn't that make this post the pot calling the kettle black? Just asking.
0 Votes
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top selling tablets - ipad AND android!! this means that their on par with ipads so no way its DOA!!!
@Ron Bergundy
LoL. You made my day.
@iPad-awan

That knocking on your door? They're trying to deliver you a clue, but you keep refusing it.
0 Votes
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Samsung return rates
Economister 2nd Feb 2011
I believe there is another explanation. There were two types of customers. Those who clearly saw a need and wanted one and those who were curious knowing that they could return it. Unless you have a current need, only a fool would buy an Android tablet with a "non-tablet" OS, when the proper OS release is somewhat imminent.

There is nothing to forget, but probably a pent up demand for the "real thing".

People are making WAY too much of this issue.
@Economister ... Fools? I stopped reading at that word, deciding you were another dead-headed dummy. When you call a group of people "fools" you only expose yourself as one.
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Reading comprehension?
Economister 2nd Feb 2011
@twaynesdomain

Read my post again: "Unless you have a current need, only a fool would buy..."

The people who saw a need were clearly not fools. The people who decided to try one and then return it were not fools either. Maybe you are one of the few "fools" who bought one without a need, did not return it, I now wish you had waited for Android 3 instead. Given your strong reaction to my post, did I hit a raw nerve?

A moment of reflection on what the poster is actually saying may be advisable.
@twaynesdomain "dead-headed dummy" ?

I stopped reading here because I'm only interested in comments about the technology.
@Economister
There were probably a lot of people who bought a Tab thinking they'd be able to upgrade to Honeycomb later. Those are the folks (not fools) I feel sorry for.
@rynning
Except from all accounts, it seems like a well run device as is. If they're happy, who cares? The same goes for iPad buyers. Are they for me? No. That goes for all tablets.

Now, a Honeycomb tablet that plugs into a sandy bridge base running Windows 7 well.....That would be pretty nice.
@Economister People don't only buy if there is a need, at least as many buy from want. As far as those that buy just to try out and return, those are customers that businesses don't want. Is this more telling of Android since Apple doesn't have the same return rate? I don't know, you be the judge.
0 Votes
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save tiger
randyortan99 16th Feb 2011
Hi this is ranry ortan im here to provide you some awareness about a unique species(tigers) actually I don?t have any idea how to create impressive article to attract you. My concern is not attracting you basically I want request to please awake and save tiger species because day by day the numbers of tigers in world are decreeing we are human so it's our special duty toward them (tigers, animals) to save their species. Please share your great idea's in the favor to save them.

It?s very painful we have lost lots of animals species God made us human to protect them but we are so busy in our personal life and we forget our all this kind of responsibility they are helpless to protect their own species but are not, we can save them so please give your contribution from your to save them because they need our help.
========
randyortan
Ebook

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