Apple's enterprise Halo: Bausch + Lomb goes iPhone, iPad to Mac pilots

Apple's enterprise Halo: Bausch + Lomb goes iPhone, iPad to Mac pilots

Summary: Bausch + Lomb's CIO said usage of the iPhone and iPad has led to Mac pilots throughout his company.

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Bausch + Lomb CIO Alan Farnsworth has a simple formula for keeping IT relevant in a big enterprise: Find cool toys and bring them to workers. These days that mission requires a heavy dose of Apple gear.

Bausch + Lomb was one of the corporate world's earliest adopters of the iPad. Just days after the iPad launched, Bausch + Lomb was handing them to sales people in the field to experiment. Next came the apps to highlight new products and demo eye care products. Bausch + Lomb was so early to the game that it has a rolling upgrade cycle today as 1,700 iPads are deployed. The workers closest to the customer get iPad 2 devices as the previous versions are given to other employees downstream. Bausch + Lomb is now running iPad pilots on the manufacturing floor.

Bausch + Lomb’s iOS apps are pushed to workers via custom tools built on HTML5 with jQueryMobile.

This corporate example illustrates how Apple products are penetrating the enterprise. First, the iPhone was supported by the IT department---sometimes reluctantly. The iPhone paved the way for execs to quickly give the iPad a spin. Now Macs are entering the fray.

For Farnsworth, the move to more Apple products is part of an overall mission to give workers what they want. Bausch + Lomb rolled out Salesforce.com's Chatter across the company and is looking at Workday to replace its aging PeopleSoft HR system. The aim is to make it easier to get data to the field.

"It's about mobile BI (business intelligence)," he said. "At our company the front line sales people are most important so we want to get them paperless sales training via the iPad as well as demos."

"If you let people communicate at work like they do at home they will be more productive," added Farnsworth. "We had iPhones before iPads and we ramped up with Apple once we started using the iPad. Now we have Mac pilots underway."

Given Bausch + Lomb is increasingly becoming cloud and Web-based the device on the other end can be chosen by the worker. Bausch + Lomb has relatively updated ERP systems that dish out data to the field via Web-based tools.

Farnsworth noted that Bausch + Lomb is also a Dell shop. Workers can choose a Mac or PC based on preference. "some workers try a Mac and have to learn a lot after 20 years on a PC. Some go back to the PC quickly," said Farnsworth. "But graphic intensive areas like engineering are going to Macs more. I expect the incoming generation of workers will want to stay in the Apple world."

Meanwhile, the move to Apple along with Salesforce.com's Chatter has given the IT department an increased profile. "It has helped from an internal marketing standpoint," he said.

Will this consumerization friendly approach lead to more Android in Bausch + Lomb? "We don't have any Android tablets in the company, but we support Android phones in Japan," he said. "Today there just hasn't been the demand for them."

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Topics: Apple, CXO, Hardware, iPhone, iPad, Mobility, IT Employment

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31 comments
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  • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

    LOL. As a SysAdmin, I laugh at this.

    A "Pilot" is all it will ever be.
    Droid101
    • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

      @Droid101 you're a System Administrator? Yikes!
      CowLauncher
      • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

        @CowLauncher
        I agree. This guys "religious fanaticism" for Linux makes him useless to any company that wants staff that think about what is best for the company rather than what is best for themselves!
        Wakemewhentrollsgone
    • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

      @Droid101

      I have to agree. I have seen this time and time again where someone outside of Information Technology is given the department to run. They then turn around and try to make a name for themselves, only to have their ill-conceived ideas fail after costing the organization time and money.
      Your Non Advocate
    • Why is it funny? [nt]

      [nt]
      olePigeon
    • Message has been deleted.

      basvideoizle
    • Message has been deleted.

      basvideoizle
    • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

      @Droid101 <br><br>Going Mac will increase productivity, reduce support costs, and may even improve morale. You don't need Windows to do your work if you choose your apps carefully.<br><br>Giving people a choice is always a good thing.
      itguy10
      • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

        @itguy10

        Going Mac will increase acquisition costs, reduce functionality with a smaller tool set, and may even reduce morale. You do not need to resign yourself to the walled gardens of OSX to do your work if you choose your apps carefully.

        Giving people a choice is always a good thing.
        Your Non Advocate
      • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

        @itguy10
        Yeah so the Mac will increase productivity by doing the work for the people? Not sure how it will raise productivity, but its always a buzz word thrown around. Reduce support costs? I guess you haven't been in an enterprise before because usually they keep support costs low. I know I never touch desktops rarely and if I do its not a Windows issue I am dealing with. And Bingo you are correct it doesn't matter what you use, its the apps that matter. So please stop acting like the Mac is going to do the work for you and be a god send to your work. The work matters from the one in front of the keyboard.
        OhTheHumanity
      • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

        @facebook@...<br><br>You are consistently a troll who knows NOTHING about the things you post. For instance, please explain how, exactly, OSX is a "walled garden".<br><br>Hello?<br><br>@ OhTheHumanity<br><br>Thanks for making it clear that you, too, don't understand the issues involved.<br><br>If you are not sure how it will raise productivity, then why are you commenting?!? Claiming that better tools can not make workers more efficient (which is what you are doing, whether that tool be OSX, Windows 7, or Ubuntu) is just the height of ignorance.<br><br>"I guess you haven't been in an enterprise before because usually they keep support costs low."<br><br>Your point being? Low does NOT equal lowest.<br><br>"And Bingo you are correct it doesn't matter what you use, its the apps that matter."<br><br>Bull. Please research Fitt's law before you even bother to comment on user interfaces.
        .DeusExMachina.
      • Sadly, the decrease in productivity will render this test

        @itguy10
        short lived, as has been proven many times before.

        What is even more unfortuneate is that even though you claim to be in IT, you post your comments even though facts have proven your words incorrect too many times in the past.


        :|
        Tim Cook
      • I love it when...

        ...IT 'professionals' talk about productivity. Being a Mac user at home, a reluctant windows user in the office and a business manager charged with realizing this 'productivity' Macs win hands-down even through inherant design.<br><br>I'm a little disappointed B&L haven't adopted iOS wholesale though - web technology may make IT's life easier but it's the root of most counter-productivity I've witnessed. If they adopted iOS they could co-develop OSX natives at minimal cost.
        McDaveH
    • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

      @Droid101 And yet another insecure "you need me the IT expert" posting shows up in an Apple-related thread.

      Way to stand apart from the crowd.
      jryanp
    • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

      @Droid101

      Thank you Mordac, Preventer of Information Services. The laughter continues! :)
      Biotechguy
    • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

      @Droid101 [b]Bausch + Lomb was one of the corporate world?s earliest adopters of the iPad. Just days after the iPad launched, Bausch + Lomb was handing them to sales people in the field to experiment. Next came the apps to highlight new products and demo eye care products. Bausch + Lomb was so early to the game that it has a rolling upgrade cycle today as 1,700 iPads are deployed. The workers closest to the customer get iPad 2 devices as the previous versions are given to other employees downstream. Bausch + Lomb is now running iPad pilots on the manufacturing floor.[/b]

      Sounds like the iPad deployment is much more than a pilot.
      athynz
    • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

      @Droid101
      Do you actually think you are smarter than the CIA of a major company? just wondering
      richvball44
  • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

    Until OSX implements enterprise policy support this has Fail written all over it!! Everyone should not be their own SysAdmin!!!!!!!
    jatbains
    • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

      @jatbains

      OSX has had enterprise policy support for years. But your ignorance is hardly surprising, given you past posting history. Care to comment on the Mac's single mouse button?
      .DeusExMachina.
    • RE: Apple's enterprise Halo: Bausch Lomb goes iPhone, iPad to Mac pilots

      @jatbains
      If OSX is based on Unix, it is, then why would Sys Admins not put in place policies to prevent everyone from being their own sysadmin? hmmm just wondering
      richvball44