BlackBerry services woes hit United States, Canada in worldwide fault

BlackBerry services woes hit United States, Canada in worldwide fault

Summary: BlackBerry disruption has hit North America in a third day of worldwide outages.

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In a third day of outages, BlackBerry service disruption has hit the United States and Canada, the company has said.

BlackBerry users have once again taken to social networking sites and microblogging sites like Twitter and Facebook to air their grievances, disgust and frustration at the downed network, which began to falter over three days ago.

Reuters reports that the BlackBerry maker, Research in Motion, has advised some clients that it was "dealing with a BlackBerry outage in the Americas, similar to service disruptions that have cropped up in other parts of the world".

In the early hours of the morning, BlackBerry users in Canada began experiencing difficulty with the service, as residents in the United States also suffered as the day broke.

Disruption persisted throughout Europe, the Middle East and Africa, after a server in a Slough-based datacenter, near London failed, causing the outage across the three continents. Yesterday, the problems seemed to spread to Latin and South America, including Argentina, Chile and Brazil.

Research in Motion, which had not previously explained why the fault had occurred, leaving mobile network operators like T-Mobile and Vodafone in their respective regions to communicate with customers, made a statement yesterday:

"The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure.  Although the system is designed to failover to a back-up switch, the failover did not function as previously tested.

As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.  We apologize for any inconvenience and we will continue to keep you informed."

The company has over 70 million BlackBerry users worldwide. While the problems initially affected only BlackBerry Internet Service (BIS) consumer users, BlackBerry Enterprise Service (BES) users who are on a private, corporate domain, appear unaffected.

It is thought that at least two-thirds, if not three-quarters of all BlackBerry subscribers have been affected by the three-day outage.

Users have been left without data services, from browsing, email and BlackBerry Messenger, the company's instant messaging solution used predominately by younger consumers.

Research in Motion has yet to comment beyond the statement.

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Topics: Hardware, Mobile OS, Mobility, BlackBerry

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21 comments
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  • RE: BlackBerry services woes hit United States, Canada in worldwide fault

    It looks like at around 6:15 am EST BBM went down. As of 9:57 EST it appears to still be down...nice job RIM.
    CowboyJake
  • RE: BlackBerry services woes hit United States, Canada in worldwide fault

    My company is on BES and we stopped getting emails a few mins ago. <br><br>I like Blackberry but I don't like how much you have to rely on RIM.

    Hopefully next year we're getting Androids and IPhones.
    esadajr
    • RE: BlackBerry services woes hit United States, Canada in worldwide fault

      @esadajr I would check your BES server ... Having a BES server is supposed to remove a majority of the dependance on RIMs systems ... Three of my clients have BES servers, and all are getting BBMs, e-mails, and texts ...

      Ludo
      Ludovit
      • BES Routing

        @Ludovit
        How can we can re-route if SRP is routing thru blackberry.net?
        dmorley@...
    • RE: BlackBerry services woes hit United States, Canada in worldwide fault

      @esadajr
      Make sure your BES is not relying on RIM, because if you have inhouse BES, you don't have to dependent upon RIM for communications. I would start from local BES installation before jumping on conclusions.
      Ram U
    • RE: BlackBerry services woes hit United States, Canada in worldwide fault

      @esadajr
      You might want to replace Android with WP7.5
      mikroland2.0
  • Most of these problems would be rectified....

    ...if they just started supporting ActiveSync like the rest of the corporate world.
    Joe_Raby
    • RE: BlackBerry services woes hit United States, Canada in worldwide fault

      @Joe_Raby Then all we have is the issue of the phone having to maintain a constant connection to the server, using battery life and data even more. One of the best features is the Push mail of BlackBerry.

      Tell me when Activesync will support syncing Notes.
      John Hanks
      • RE: BlackBerry services woes hit United States, Canada in worldwide fault

        @John Hanks
        There's your first problem...Notes
        psymth@...
    • RE: BlackBerry services woes hit United States, Canada in worldwide fault

      @Joe_Raby
      Exactly.
      mikroland2.0
    • RE: BlackBerry services woes hit United States, Canada in worldwide fault

      @Joe_Raby If only they had done that (built in support for ActiveSync), I wouldn't have rushed so many users off BB's over the last 2 years; some may have even stayed with their BB's.

      But again, someone somewhere in that company thinks that locking into BES is a good idea or a good way to keep people from moving off the platform - and I'm sure it is for the big guys (big business - who are the only ones RIM probably cares about anyway). Not for us little guys...
      rwes
  • RE: BlackBerry services woes hit United States, Canada in worldwide fault

    looks like a hack
    KineticArtist
    • RE: BlackBerry services woes hit United States, Canada in worldwide fault

      @KineticArtist
      I don't think so, possible software upgrade or datacenter upgrades have gone haywire in production, which RIM might have missed in its test cycles. I could be wrong too.
      Ram U
      • RE: BlackBerry services woes hit United States, Canada in worldwide fault

        @Rama.NET <br><br><br>According to this it's a switch. Well how can it take 3 days to fix a switch?<br><br><br>Could be a Steve Jobs fanatic dressed up as a RIM worker. Sabotage anyone?
        mikroland2.0
    • RE: BlackBerry services woes hit United States, Canada in worldwide fault

      @KineticArtist
      is blackberry under attack?
      a server going down would not cause any difficulty as there would be backup servers.
      macdonald@...
  • RE: BlackBerry services woes hit United States, Canada in worldwide fault

    Panama, small that can be, has 3.5 million people and 6.4 million cels, fortunately not all have Bastardberry. Tio Chuky
    FANALLCO
  • RE: BlackBerry services woes hit United States, Canada in worldwide fault

    This is not just a BIS problem, in LA it's affecting all my email accounts (9780 Bold) os7 is not an option for my phone (after upgrading with 2yr contract) and QNX next year and another new phone requirement! Just another reason to leave T-Mobile and go to another provider & W7 or Android.
    teachermac@...
  • RE: BlackBerry services woes hit United States, Canada in worldwide fault

    The reason cloud computing is so scary! It's not if but when!
    znobrdr
  • RE: BlackBerry services woes hit United States, Canada in worldwide fault

    BB system has way too many moving parts and will always be less reliable than other options. It's a dinosaur still walking or at least stumbling - nothing more.
    tdasherjr
  • Hmmmm

    It's 1:25am GMT and still Email problems.
    Gisabun