BMC takes Remedy suite to SaaS model

BMC takes Remedy suite to SaaS model

Summary: BMC Software made its latest move toward software-as-a-service by taking its Remedy IT management suite to the cloud.

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BMC Software made its latest move toward software-as-a-service Tuesday by taking its Remedy IT management suite to the cloud.

BMC, which provides IT management and automation software, has been moving its products to the cloud. In a nutshell, BMC customers are keeping their on-premise software suites, but expanding their licensed seats via SaaS.

Paul Avenant, vice president of products, said BMC's customers "are looking for more flexibility" and eyeing SaaS as an option to expand. In this scenario, a BMC customer uses the on-premise software, but adds additional licenses via the SaaS model. Ultimately, BMC expects 15 percent to 20 percent of its customers to be on a SaaS model in three years. That projection lines up with Gartner estimates.

According to the company, the Remedy suite's full functionality will be ported into a SaaS model, including ITIL processes, service desk workflow and service level management capability. The SaaS version of Remedy, officially dubbed BMC Remedy ITSM On Demand, will tie into BMC's configuration management database that tracks the technology components within an enterprise.

The move to take Remedy to the cloud comes a few months after BMC teamed up with Salesforce.com to take its BMC Service Desk Express to the Force.com platform. The SaaS version of Remedy will be available in the second quarter. Pricing hasn't been announced yet.

Here's a look at some of the screenshots:

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Topics: Cloud, CXO, Data Centers, Emerging Tech

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2 comments
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  • Ahhh Remedy...

    ... how do I <3 thee, let me count the ways...
    fibreoptik
  • RE: BMC takes Remedy suite to SaaS model

    Pretty short on details. BMC takes Remedy to the Cloud--ok, now what? Is it a hybrid cloud? Is so, then what kind of integration is needed? Can it be customized? Does it have all the features of the on premise? How often are upgrades? Do you have to upgrade in the cloud? Is it a multi-tenant solution. What cloud? Is this for enterprise customers or SMB? What are the benefits? How are they going to charge differently? What kind of subscription model are they going to use? ANYONE can say they are taking their software to the cloud. But that can mean a million different things ranging from who cares, to marketing hoopla, to maybe something worthwhile. How about some details please?
    colebrenner