Can any good come from putting IT tools into hands of everyday folks?
Summary: A suite of free PC optimization products in the cloud sounds good in concept but may be giving consumers too much power in dangerous territory.
For years, computer users have been turning to each other on the Internet for technical help, largely in support forums. It's there where people - presumably IT experts or enthusiasts - share tips, links and instructions on how to perform basic maintenance.
Now, a company called Slimware Utilities is looking to tap into the expertise of those same types of folks to populate a new cloud-based PC optimization product called SlimCleaner. Think of it like Yelp for IT. By rating files as good, bad or optional, the collective experts in the cloud can empower consumers to perform their own maintenance.
Mind you, these are all things that a consumer could have done in the past by surfing the support forums and clicking into forbidden territory deep into the computer's file tree. With Slimware, those files and folders are all accessible right there for consumers, packaged in a fun, colorful user interface screen.
Does this sound dangerous to anyone else?
I'm not opposed to the idea of empowering consumers to keep their PCs clean and I certainly like the idea of bringing the expertise of the forums into a cloud-based interface that keeps the files in order. What concerns me is the idea of giving consumers the power to simply click a box and have a file or folder uninstalled from the PC.
The thing about the forums is that they not only gave us the tools that we needed to delete some files or install some updates, but they also educated us about the why, how and what next of a tech problem. warning us along the way of possible trouble spots.
If the Slimware products had been targeted at IT professionals, I might be less bothered that the products don't have some sort of feature to educate and/or warn users that they're starting to tinker with critical files. But this product is targeted at everyday consumers - the friends, family and neighbors who will eventually be calling their IT friends for help fixing whatever it is they messed up.
You know who you are.
Luckily, the products are all in beta, which gives the team the time it needs to incorporate some safeguards and educational features before it goes prime time with a paid version of the software suite sometime in the future.
Slimware launched its suite of products, which included SlimCleaner, at the Black Hat conference last month. Also in the suite is SlimDriver, which stabilizes and optimizes the connections between the PC and things like sound cards, printers, Bluetooth devices. Finally, SlimComputer is designed to remove unused, pre-installed software from new computers.
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Talkback
A little knowledge
RE: Can any good come from putting IT tools into hands of everyday folks?
RE: Can any good come from putting IT tools into hands of everyday folks?
That's not the point at all
I didn't take his comments to be "elitist" at all. True, none of us starts out as an "expert". The point is that there are plenty of people out there who are "tinkerers", who never become "experts", but who very easily make a mess of their PCs. I come across them all the time, and they are painful to deal with - they have a smidge of knowledge, and a truckload of attitude! And let's face it - most people could care less about their "appliance" that they got from the chain store. And that's how they treat Windows PCs - as an appliance. And since one can't do much harm to an actual appliance, they figure the same with a Windows PC.
Andy Pagin is right in his statement - these "easy tools" with no safeguards give too much power to those who have no intention of being experts, but just want to "tinker" without thought for consequence.
Now, if a person is TRULY interested in getting to know their PC and bone-up on the intricacies, then great! But tinkerers and noobs wanting an easy fix without any care for consequences should not have access to these tools. Would I give a pneumatic nail gun to a 4 year old? No, I would not: I'd give him a few pieces of old wood, some small nails and a small hammer. Still plenty of scope for experimentation and a banged-up thumb, but no real possibility of doing serious harm. True? True. :)
It can be dangerous, but also good
And hiding the crap does not prevent users from screwing up. Properly locating programs and data and establishing correct permissions and security policies does.
More products like this might encourage vendors to quit producing bigger crapware to shove on user's machines.
The real question is ...
<i>Who the hell needs Acer Games, Acer Assist, or Acer Registration?</i>
Who the hell would buy an Acer?
If it's cloud, it's questionable.
The right tools for the right jobs, and the right people for the right jobs. 'Lowest Common Denominator' fluff is just an aspect of an idiocracy - the dumbing down of people in a society.
RE: Can any good come from putting IT tools into hands of everyday folks?
RE: Can any good come from putting IT tools into hands of everyday folks?
On the upside my neighbor does trade food for tech support and she is a great cook.
Not exactly rocket science
RE: Can any good come from putting IT tools into hands of everyday folks?
"People really aren't as stupid as you think."
Hmm, 26 years as an IT pro tend to make me disagree with that statement.
RE: Can any good come from putting IT tools into hands of everyday folks?
IT ego
Can I have your customers then - please?
I'm glad your customers have a clue, because 99% of mine don't. Which is why they call me. They bought this "appliance" from the chain store where they sell washing machines and fridges, then discovered that Windows PCs aren't appliances at all!
I frequently get very basic questions because the bulk of people I come across and who need my services simply have NO idea about Windows - or computers in general! So much so, in fact, that I've spent 20 hours putting together a 14-page "General Computer Guide" (hand-typed, I might add - no copy and pasting!) for my customers to get them to understand things like left & right mouse buttons, what a CPU, RAM & HDD are etc.
Here's a classic case the exemplifies the people I come across almost daily: customer having probs with registering Avast (because she didn't understand what "click here to register" meant...), then said the mouse had stopped working. I told her to get someone else in the building to help, as I couldn't determine the mouse prob. She rang back 5 mins later - she had the mouse UPSIDE DOWN! She's only been using a computer for 5 years, and yet it took someone to point out that the mouse buttons were now on the bottom instead of the top for her to realise the mouse was upside down. And the guys making this software want to give people like her greater control over their Windows PCs? I think not.
So again, let's swap customers - you can have the people I deal with ringing up asking unbelievably "appliance"-type questions, not understanding the difference between the left & right mouse buttons (even though they've been told 10 or more times over the last 2-3 years), and I'll have your rocket scientists... ;)
I've found forums to be useless.
When it's a company forum especially, 99% of them don't have staff even looking at them, much less trying to work with users to get problems fixed.
Useless Forums aren't useless, it is how they are used.
I have actually found forums to be quite useful. But there are certain sites that have a variety of forums, I visit and participate in regularly. Communities like: dslreports/broadband reports and Windows Secrets. One gets to know some of the folks there and vice versa.
I have also gotten good results Goggling my problem with whatever error phrase or select statement that describes what I am trying to solve. Often find the same question already answered in multiple forums.
my $.o2
RE: Can any good come from putting IT tools into hands of everyday folks?
RE: Can any good come from putting IT tools into hands of everyday folks?
RE: Can any good come from putting IT tools into hands of everyday folks?
RE: Can any good come from putting IT tools into hands of everyday folks?