Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

CIOs: Apple iPad, slate PCs have a business role

By | February 9, 2010, 2:19am PST

Summary: TechRepublic’s CIO Jury says there’s a business case for the Apple iPad and the various slate PCs coming from computer manufacturers in 2010.

The Apple iPad and the various slate PCs coming from computer manufacturers in 2010 are being billed primarily as media consumption devices. However, TechRepublic recently asserted that this form factor could have a business impact as well. TechRepublic’s CIO Jury agrees.

On February 3, TechRepublic polled its 100-member panel of U.S. IT executives and asked, “Is there a business case to be made for the iPad and other slate PCs?” The jury, made up of the first 12 respondents, came through with seven “Yes” votes and five “No” votes.

TechRepublic’s CIO Jury is based on the original CIO Jury concept developed by Silicon.com, where you can find lively opinions from IT leaders based in the UK. Silicon.com’s CIO Jury held its own vote on the iPad as a business tool.

Donna Trivison, Director of IT for Ursuline College, said, “Yes, there is a business case which can be made for iPad or other convenient, easy to use tablet computers. The iPod Touch /iPad is instant on, instant off, and instant load. This aspect alone makes a compelling business case. Time is money. Though I’m not sure if that would be considered a function of tablet per se. It is more a function of iPhone operating system and multi-touch user interface, push one button, touch one icon. App loads and performs flawlessly. All apps (a.k.a., software) have a standardized look and feel… Elegant, functional, revolutionary.”

Mitchell Gibbs, Vice President of Services at Advocate Charitable Foundation, said, “While I’m not sold on the iPad - too limited in functionality - the form factor has a lot of potential, especially in vertical markets like healthcare. We currently have tablet PCs in active use and making them lighter, faster, with better battery life is only going to drive the business case.”

Others agreed that health care IT is a clear target for this form factor. Jay Rollins, Vice President of IT for Trilogy Health Services, said, “[It's] still early, but in healthcare, iPads would be great for electronic charting applications. No need for in-room kiosks, and the price point is pretty good as well.”

Matthew Metcalfe, Director of IS for Northwest Exterminating, said “For mobile employees there is certainly a case for it. Hospitals and their tablets have proven the concept.”

Lisa Moorehead, Director of IT for MA Dept of Public Utilities, said, “Slate PCs are the latest tech toy. The screens break and get damaged too easily. I can see some benefit in a hospital campus environment for reading x-rays, diagrams, etc. but, not unless the screens can be hardened.”

Other CIO Jury members were also concerned about the durability of the iPad. “They will have to be much more rugged then they are now,” said David Van Geest, Director of IT for The Orsini Group.

Several CIOs expressed skepticism about whether slates would have enough power and connectivity to be effective. “Until the business workforce becomes mobile and the slates develop a natural user interface that is truly usable, and have the horsepower/connectivity to run applications required for business users to function, there will be little need other than as a ‘curiosity’ or ‘toy,’” said Michael Woodford, Executive Director of IT for USANA Health Sciences, Inc.

Joel Robertson, Director of IT for King College in Bristol, TN, has a problem with the iPad specifically. “Yes for the slate but not for the iPad. The incompatibility with non-Apple apps and the lack of built in expansion ports would prevent us from considering the iPad.”

Others doubted the short-term effects but still saw potential. David Wilson, Director of IT for VectorCSP, said “I believe that the immediate impact will be small, but the possibility of using these as e-book / document readers alone is enough to intrigue me.”

Delano Gordon, CIO of Roofing Supply Group in Dallas, Texas, said, “In our case, I can see an immediate use for board meetings.”

TechRepublic’s CIO Jury on this topic was:

  1. Chuck Codling, Director of Infrastructure for Rocky Brands, Inc.
  2. David Van Geest, Director of IT for The Orsini Group
  3. Mark Westhoff, Director of IT for Lincolnshire-Prairie View School District
  4. Lisa Moorehead, Director of IT for MA Dept of Public Utilities
  5. Randy Krzyston, Director of IT for Thomas Jefferson School of Law
  6. Mike Woodford, Executive Director of IT for USANA Health Sciences, Inc.
  7. Chris Brown, Vice President of Technology for Big Splash Web Design
  8. Michael Stoyanovich, CIO of BeneSys
  9. Matthew Metcalfe, Director of IS for Northwest Exterminating
  10. Jerry Justice, IT Director of SS&G Financial Services
  11. Mitchell Gibbs, Vice President of Services at Advocate Charitable Foundation
  12. John Gracyalny, Director of IT for SafeAmerica Credit Union

Would you like to be part of TechRepublic’s CIO Jury and have your say in the hottest issues for IT departments? If you are a CIO, CTO, IT director or equivalent at a large or small company in the private or public sector and you want to be part of TechRepublic’s CIO Jury pool, drop us a line.

Source: CIOs say iPad and other slates have a place in business

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Jason Hiner is the Editor in Chief of TechRepublic. He writes about the products, people, and ideas that are revolutionizing business with technology.

Disclosure

Jason Hiner

Jason Hiner has nothing to disclose. He doesn't hold investments in the technology companies he covers.

Biography

Jason Hiner

Jason Hiner is the Editor in Chief of TechRepublic, an online trade publication and peer-to-peer community for IT leaders. He is an award-winning journalist who examines the latest trends and asks the big questions about the technology industry. He previously worked as an IT manager in the health care industry.

You can also find him on Twitter, , Facebook, and at JasonHiner.com.

26
Comments

Join the conversation!

Just In

DINOSAUR-CIOs: its 21st centruty, everything goes wireless
DeRSSS Updated - 16th Feb 2010
Bluetooth and Wi-Fi, stupid.

The dumbest guy, of course, the one who talks about "limited functionality" of the iPad.

This is ridiculous, especially with his own admission that he uses other tablets -- most likely 3 pound brick-thick "tablet" with Windows 7, which users hate to operate (because it is not really operational with touch interface), that has a HUGE battery life of 1.5 (!) hours.

I mean, seriously, there is no actually needed functionality that is/would be absent on the iPad (except for videoconferencing, if the final product will not include frontal videocamera).
0 Votes
+ -
Instant on?
John238 9th Feb 2010
While I can fully see a use for ipads/slates/tablets in Hospitals and a few other settings, the comment about instant on and instant load is just silly.

First I would simply mention, ?Sleep mode? or ?Standby?.

And second, all the computers where I work are instant on and instant load. All the laptops, netbooks, desktops, servers are all instant.

When I get to work in the morning I do need to wait half a minute for the computer to get going, but I am usually doing other things while I wait. After the initial start-up, for the rest of the day all the computers in the office are instant everything because they never get shut off till the end of the day.

Yes sometimes when I get to my computer I need to wiggle the mouse to get the screen to flash on and ever so often I need to enter my password again, but that password thing is a security feature that I want.

Mostly, all the computers I use are instant everything. How much more instant do we need?
0 Votes
+ -
Agreed!
windozefreak 9th Feb 2010
I have a desktop that is on 24/7. I guess this is always on?
0 Votes
+ -
funny
theo_durcan 15th Feb 2010
I wait 0 seconds for my macs, they are allways ON. The XP & vista machines from a place I work I have to wait 5/8 minutes every day to start due to stupid OS.
0 Votes
+ -
I guess it's settled then...
crazydanr@... Updated - 9th Feb 2010
Seven out of 12 random CIOs approve.

The hardware has little to do with the success of this device - it's going to all about apps for the enterprise. How well will it handle web based apps? How many quality applications will be written for the enterprise? Will Apple be too controlling for some businesses?

Answer those questions - maybe after the device is actually in people's hands. Such a small sample and no experience with the device makes this all speculation at best.
0 Votes
+ -
They see a business role
Turd Furgeson 9th Feb 2010
but not necessarily their business. And of those business' what percentage.
0 Votes
+ -
@crazydanr
Axsimulate Updated - 9th Feb 2010
Currently, Apple gives enterprises a non-app store approach at installing apps on the iPhone. They even give you the ability to email it or post it on a intranet server. Since the iPad can run current iPhone apps, it's only logical that this will apply to them as well.
0 Votes
+ -
Article doesn't mean much.
CobraA1 9th Feb 2010
"Though I?m not sure if that would be considered a function of tablet per se. It is more a function of iPhone operating system . . ."

In other words - there's really nothing new or exciting here. It's a phone the size of a notebook.

"TechRepublic?s CIO Jury on this topic was:"

Pretty much filled with people I don't know. There's no telling if these people are really representative of the industries they are associated with.

"Yes for the slate but not for the iPad. The incompatibility with non-Apple apps and the lack of built in expansion ports would prevent us from considering the iPad."

I think this is a valid point. It's still a Windows world out there.

Frankly, the case keeps getting weaker for this device.

And frankly, I don't see that a phone OS is any better for this size device than a desktop OS. In fact, a desktop OS is probably much better suited for this size device than a phone OS.
0 Votes
+ -
@CobraA1
Axsimulate 9th Feb 2010
"It's still a Windows world out there."

Just remember when you play "King of the Hill" there are a lot of people trying to knock you off. Sooner or later it will happen.
0 Votes
+ -
Not necessarily...
calmarimaker 9th Feb 2010
Of course, who says that Apple would be the one to knock the king off the hill?
0 Votes
+ -
@calmarimaker
Axsimulate 9th Feb 2010
"Not necessarily..."

Yes, all oppressive monopolies come to an end sooner or later. Here are a couple that many thought would never be knocked off the hill. IBM & AT&T.

"Of course, who says that Apple would be the one to knock the king off the hill?"

I didn't.
0 Votes
+ -
You obviously have little firsthand knowledge of the IT-business world.

According to the Forbes 2000 list,IBM is the largest and most profitable information technology and services employer in the world. So, exacatly when did they get "knocked off the hill"?

In addition AT&T is the largest telecom in the World (again, according to Forbes).

Get some facts and come back later.
0 Votes
+ -
@calmarimaker
Axsimulate Updated - 9th Feb 2010
IBM no longer wields the power they once had. Apparently you don't remember the IBM of the 60's and 70's.

Also if you remember, the original AT&T is defunct. One of the baby bells from the 70's breakup (Southwestern Bell or SBC) bought AT&T and renamed themselves to AT&T.

http://www.consumeraffairs.com/news04/2005/sbc_att2.html

You are the one that needs to come back with some facts.
Just because the market has expanded, doesn't mean that the moniker "Largest in the World" has changed its meaning.

If nobody else is bigger...you're still king-of-the-hill. End of story.
0 Votes
+ -
Sooner or later, probably much later!
windozefreak 9th Feb 2010
nt
0 Votes
+ -
Up Until the iPad....
arminw 9th Feb 2010
Tablet computers have not done very well, because of the very fact that
they are trying to squeeze a desktop sized operating system into a much
smaller and less powerful device. Apple seems to be the only company
that realizes that a small low power device needs a different approach. A
full-blown desktop operating system is overkill and programs written for
a mouse and keyboard will not work very well on a small device lacking
both of these.
0 Votes
+ -
Windows World or not
Snooki_smoosh_smoosh Updated - 9th Feb 2010
there is many possible applications for this device, and businesses see that. Now just because businesses see an application for it, doesn't necessarily mean they will adopt it for that purpose.

I still disagree with this whole take the first 12 respondents to make your jury, I would still like to see figures based on the 100 polled, to show a percentage.

Personally I plan to pick one up when they release.
0 Votes
+ -
Just the browser
kim@... 9th Feb 2010
Surely all the compatibility you need these days on a mobile
device is in your web browser. Everything else is done somewhere
else.
0 Votes
+ -
I'm a little disappointed with your journalism here.
12 respondents is hardly a statistically valid sample
size. Add to that the fact that none on your list are
familiar enough to me to be credible.

I don't mean to knock Northwest Exterminating or the
Lincolnshire-Prairie View School District, but they
are not exactly household names. Couldn't you have
waited for at least a couple Fortune 500 companies to
weigh in?
0 Votes
+ -
More thinly-disguised...
Feldwebel Wolfenstool 9th Feb 2010
...WHORIN" for Apple and Steve...
0 Votes
+ -
incompatiblity and lack of ports
seaniepie 9th Feb 2010
Joel Robertson, Director of IT for King College in Bristol, TN, has a problem with the iPad specifically. ?Yes for the slate but not for the iPad. The incompatibility with non-Apple apps and the lack of built in expansion ports would prevent us from considering the iPad.?
This is a classic example of someone slating (excuse the pun) something before they've even tried it out. PC Lover. Or worse still, Linux Lover :P
If he were to look into it a bit more compatibility is all set up by developers. They can make it compatible with anything.
The port it comes with, the standard iPod USB connector, can connect to a whole host of devices. They can be custom built for specific tasks, hospitals being a lead example of this with heartrate, bloodpressure and even analysis monitors.
Those who can't, teach!
--
Pi Digital
'BA In My Pocket' for the iPhone
0 Votes
+ -
CIO Mikey Delango Says...
calmarimaker 9th Feb 2010
Mikey Delango, owner and CIO of his very own lemonade stand in Collar City, GA, is very excited about the iPad as a business too.

"Sure, I see a business case for the iPad...It's way neat!, and I can see naked ladies on it!", says the outgoing eight year old.
0 Votes
+ -
Sooooo funny!
windozefreak 9th Feb 2010
nt
0 Votes
+ -
As a FRONT END?... Definitely!
DigiMediaMan 9th Feb 2010
Certain abilities would be key to tablet success:

(1) the ability to use a tablet as a bi-directional I/O device or "front end" via wired or Wi-Fi connection to another PC running any necessary programs (OSX, Windows__, Linux, etc.)

(2) The ability to "pen" (pref. tho not nec. with a pen - depending on the particular use) including pressure/speed thickness for signature/ drawing

(3) Appropriate size

(4) Convenient and usable expansion
0 Votes
+ -
Tablet solutions a waiting avalanche
Get-Smart Updated - 9th Feb 2010
Tablets have been underrated since they first became available back in 2001. I'm no Microsoft advocate, but they had a brilliant idea and remarkably well implemented for the time. Tablet PCs/slates are neither on smaller nor less powerful machines (except to extend battery life). The handwriting recognition/processing and graphical nature make these things more intuitively useful in any environment that must have portable access to data.

Unfortunately the manufacturers overprice them and the state of application development is woefully inadequate to supplant the entrenched "PC mentality" still so prevalent in business.

The iPad is probably the best implementation of a tablet to date but I suspect it's far less capable than a true tablet PC. As a positive, it approaches the ideal form factor of a clipboard by not trying to drag around unnecessary peripheral interfaces that belong on a desktop, nor a big clunky battery. Think Bluetooth, Wi-Fi, and intelligently designed docking stations. We'll be there in less than five years.

I would love to see somebody other than Apple or Microsoft take this category of business solution by storm because it's a market that's dying to be tapped. The tablet hardware is only one component of the equation; it will take solid applications to really capture this market segment and really increase convenience and productivity as only a tablet could.

All the hospitals would be falling all over themselves if they knew how effective and simplified a system I could build for them with tablets.
0 Votes
+ -
@Get-Smart
Axsimulate 9th Feb 2010
Me being a power-user, I don't think I would really want an iPad as a main device. However I can see it's simplicity as a positive for businesses. It's only common sense that simpler means fewer things can go wrong, the fewer things that can go wrong, the cheaper to support. Also there are less things a average user can screw up. I'm not saying the iPad will displace all computers in business and it's not designed to, but in certain areas it could make a big impact. It's not trying to be a "Swiss Army Knife" like a general purpose computer, it's designed to do a few things and do them well. This is something some of these hard core Windows users can't wrap their brain around.
0 Votes
+ -
Bluetooth and Wi-Fi, stupid.

The dumbest guy, of course, the one who talks about "limited functionality" of the iPad.

This is ridiculous, especially with his own admission that he uses other tablets -- most likely 3 pound brick-thick "tablet" with Windows 7, which users hate to operate (because it is not really operational with touch interface), that has a HUGE battery life of 1.5 (!) hours.

I mean, seriously, there is no actually needed functionality that is/would be absent on the iPad (except for videoconferencing, if the final product will not include frontal videocamera).

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix