Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Cisco shutters Flip business, takes consumer mulligan

By | April 12, 2011, 6:17am PDT

Summary: Cisco will shutter and realign its consumer businesses toward its enterprise customers, including its Flip pocket videocamera line and its Eos media solutions business.

Cisco on Tuesday announced that it will shutter some of its consumer businesses and realign what’s left to support its core networking infrastructure businesses.

That means that the company will:

  • Close down its popular Flip business, acquired for $590 million in March 2009;
  • Refocus its home networking business for “greater profitability and connection to the company’s core networking infrastructure” as Cisco expands it into a home video platform;
  • Integrate its umi consumer videoconferencing product into the company’s Business TelePresence product line, transitioning the product to an enterprise and service provider go-to-market model;
  • Take the core video technology integration of Cisco’s Eos media solutions business and use it elsewhere in the company.

Cisco says its four key company priorities remain core routing, switching and services; collaboration; architectures; and video.

“We are making key, targeted moves as we align operations in support of our network-centric platform strategy,” CEO John Chambers said in a statement.

Related:

The decision appears to have been made rather quickly — still, Chambers hinted back in April that “tough decisions” were going to be made — or at least didn’t trickle down to key stakeholders until recently. Through 10 days ago, I had a scheduled meeting with Cisco representatives to preview a new addition to the company’s Flip consumer video line — but the meeting was canceled (not rescheduled) without reason and the launch delayed.

It may also signal a drop in the popularity (and thus revenues) of these pocket camcorders in response to the ubiquity of HD video-capable smartphones. The Flip acquisition was a little bit fringe for Cisco, and a possible drop in sales could have opened the door for Cisco to take the intellectual property and shutter the product.

The company’s umi product is in a similar situation, though didn’t come with a built-in audience. When Cisco announced the product in October 2010, it said the product would bring healthcare, education and financial services to the home. While that may still be the goal, it’s clearly better served by Cisco’s enterprise group.

Its Eos social and cloud-based content platform is in a similar boat.

While it’s clear that Cisco isn’t punting on video as a core competency, it appears that the company has realized that its resources are better marshaled through its enterprise customer base. Simply: if it can’t win in these spaces, it wants out.

One last note: Cisco was clearly enamored with the former Pure Digital team’s ability to connect with consumers. That’s why the team was given a crack at its consumer router business, with the Valet and Valet Plus as the result. Whether some of those skilled employees will be integrated within traditional Cisco strengths or let go is the burning question.

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Topics

Andrew J. Nusca is associate editor of ZDNet and editor of SmartPlanet.

Disclosure

Andrew Nusca

Andrew J. Nusca does not hold any investments in the technology companies he covers.

Biography

Andrew Nusca

Editor

Andrew J. Nusca is an associate editor at ZDNet and editor of SmartPlanet. As a journalist based in New York City, he has written for Popular Mechanics and Men's Vogue and his byline has appeared in New York magazine, The Huffington Post, New York Daily News, Editor & Publisher, New York Press and many others. He also writes The Editorialiste, a media criticism blog.

He is a New York University graduate and former news editor and columnist of the Washington Square News. He is a graduate of the Columbia University Graduate School of Journalism. He has been named "Howard Kurtz, Jr." by film critic John Lichman despite having no relation to him. He lives in his native Philadelphia with his wife, cat and Boston Terrier.

Follow him on Twitter.

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RE: Cisco shutters Flip business, takes consumer mulligan
neilpost 13th Apr 2011
@LucretiaPruitt
Affordable, perhaps.

Value for money, no.
Well, that's great. My Flip Mineo arrived 2 days ago. Hope they actually support it going forward.
Using Flip's video expertise as an adjunct to their networking expertise for video-conferencing/collaboration services was more like the shortstop playing deep than left field. The retail division is shuttered, but the tech is still going to be utilized. Still, from a cold-eyed business standpoint, I wonder if they over spent at 590 million?

I really liked Flips. Better get the most recent one while I can. It should be a good price.
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@DannyO_0x98 Err? What actual tech is in a Flip that makes it worthwhile?! I thought the whole point of the Flip was in the concept:

"Small, cheap camera with fall off a log simplicity - and no cables to lose"

Now while I think it was a great product, I don't see much technology worth having for 590 million. Do I think they over spent on this? Yeah. Is it likely to be useful in their core business? No.

It's one of those moments when you realise that companies like Cisco can be pretty clueless, and make decisions that are obviously flawed. You do have to wonder about the people at the top.
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Egos and dollars
Economister 12th Apr 2011
@jeremychappell

When you mix the two, you often get VERY stupid decisions.
@DannyO_0x98: .. worse than even best Flip model), but also does much more than that.

Flip was doomed since HD came to smartphones and mediaplayers.
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@denisrs I have seen video from my iPhone and from a persons Flip on our soccer team. The iPhone sucks something horrible. The flip looked really good. So I'm not sure you can compare the two, at least with what I have available to me.
Never for one minute understood why Cisco flushed nigh on $1bn down the toilet on a pocket video camera company, when any competant phone can do a similar job, if a little less elegantly.

What were they thinking !!
Still prefer to grab my flip over my smartphone for video for speed, quick easy Download to the PC and instantly editable. Maybe i'll grab a backup when they go on "discontinued clearance"
@jazman1966 totally agree. great little video camera. time to get a backup.
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@jazman1966 Exactly. But the Ultra is better than the Mineo any day. I have both, the ability to use double a batteries rather than waiting for a charge.
They paid $500M for Flip because back then in 2009, Flip had captured something like 15-20% of the consumer camcorder market.

Thing is, that was also the segment far more concerned with "always have camera" than any measure of quality. Most of the Flip clones, like Kodak's, produced much higher quality video. Most smartphones don't, but that segment was Flip's base.

And under Cisco, they didn't do anything signficant to evolve beyond "people whoreally don't care anout quality". I have more cash in camcorders that I did my first two cars, so its easy for serious videoheads to look down on Flip.

But I saw the real death of this market nearly two years ago when I bought my Motorola Droid smatphone. From an enthusiast's point of view, the video with this phone is terrible. On the other hand, in bright enough lights, it's actually better than many consumer DV camcorders were. Smartphones and now some iPod type devices use the same 1/4" camera chips and lenses you found in the Flip. So no chance that phones wouldn't catch up, and make that $200 Flip just another feature of the pocket computer folks still call "phone".

The phone also beats the Flip on easy in a way Flip could never follow... the can upload directly to YouTube or FaceBook or even Vimeo if you know what you're doing.
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@dave@... Phones don't screw onto tripods unlike the flip as well though.
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It's because they couldn't mark them up 100% like they do their core switches and router
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This another example of the tech industry pulling a good successful product and leaving the genteral public high and dry. Tech companies that do not value their customers are the ones that seem to be making these business "focus" decisions. I wonder what came first bad business decisions or lack of internest in their customers. Actually I dont wonder....
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What were they thinking...
SoccerDad#2 12th Apr 2011
$590m for what? Unless there is some IP regarding the video compression, doesn't look like it was well spent...

I'd like to think of myself as an average user...but cannot deal with the poor quality from my iPod Touch/iPhone...if I'm going to waste the time to record something, it might as well be good quality video. My compact VHS palmcorder got better video than anything I've seen on a smartphone - despite the issues of using an interlaced sensor and having to run it through a comb filter or reduce the resolution thru line doubling.

Oh well. As a hobyist photographer, I guess I'm spoiled by teh DSLRs to get excited by lackluster video, be it smartphone, flip, or table. Unfortunately, even many of today's digital camcorders leave a lot to be desired.
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@SoccerDad#2
I have a top notch DSLR but could never decide on video and consequently never ever purchased one. I didn't want to go through the 10 year learning curve that I did with digital cameras. Then came Flip on sale at $99. One button and it records. No cables to add to the plethora of cables we seem to own these days. It's such a joy to use.

Where is the equivalent vrdeo to the famed Olympus C2100UZ?
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A clear case of another poor business decision in purchasing a product that didn't fit their business model and now the consumer will end up footing the bill once again. Sounds like their CEO is ready for government service.
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Flip VS Kodak Playsport
egmoore@... 12th Apr 2011
Kodak differentiated by realizing consumers wanted a semi disposable camcorder that could get trashed,lost or stolen. A smartphone may take video but it is not going to the beach and in the water, Flip should have been on top of this but maybe Kodak has better experience from being involved in consumer photography since the beginning of the recorded image.
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RE: Cisco shutters Flip business, takes consumer mulligan
Feds Against Guns Updated - 12th Apr 2011
Bout flip'n time, pun intended, the flip, and camera's like it, have erked me from their introduction, the only reason is because they are so overpriced for what they do, even the flip HD(720p) shouldnt have cost more than $150, my olympus sp 800uz cost the same as the flip HD and my camera has a 14MP sensor, 720p HD recording and 2K recording over HDMI, it also has 30x optical zoom or 24-840mm in 35mm photog equivalent, if you want to zoom with the flip you have to use digital zoom, witch is useless because it just reduces the clarity, just do it on your computer when you get home. Did i mention that my camera has 1.7GB of internal storage as well as up to 32GB SDHC storage and an easily and quickly replaceable battery? ya try to do that with a flip

Don't get me wrong, its a good design for a quick point and shoot, but there is no justification for the high price, similar to mac, dell and sony PCs
This is rampant in IT industry. Companies buy up others who WERE capable of making a great product. Then they realize they don't actual value the product and suddenly their other REAL products take precedence. The great product, that was never really theirs, suddenly gets discontinued or abandon to rot. This industry has repeatedly killed great products and great companies through merger mania. But how else is an overpaid CEO supposed to make shareholders think they are doing something.
A real shame. For convenience and ease of use, the Flip can't be beat.
I love my Flip. I replaced my aging Iphone with a Samsung Focus and both of them are terribly inadequate for video or pictures, no matter how much it was touted about the resolution they achieved (my Focus is a 5.1MP I believe). With no optical zoom and no impressive lighting abilities, the images are and have always been on the pathetic side of things, not even approaching the image quality I received from my original digital camera, which was a 2.1MP Samsung camera. My Flip however, even when blown up on my big screen tv, has impressed everyone who has seen it with it's image and mic quality. It has 60 min internal recording time, is expandable, and has a battery pack that can be charged by AC/USB cable, or switched out if necessary with standard AA batteries. Hard for me to beat the convenience and quality, and comparing it to my personal phone image quality is like comparing VHS on coax to Blu-ray on HDMI in my opinion.
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Killing Linksys
davey23 12th Apr 2011
They ought to close down Linksys, too. They've totally killed the brand. Linksys produced solid equipment at very reasonable prices and then Cisco bought them and (maybe purposefully) had them start to make crap. None of this surprises me. They did such an awful think with Linksys that I would even think twice before buying their enterprise level equipment.
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Linksys brand...
randysmith@... 12th Apr 2011
@davey23 Linksys as a brand is practically gone now. Most consumer stuff is now branded as Cisco. They certainly had some growing pains (or is it digestion agony?) at the low end, but seem to be getting back on focus to build more reliable equipment.
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And what happens to the charity side?
psion@... 12th Apr 2011
Flip gave away a lot of video cameras to worthwhile non-profits to help them document their needs and causes. I guess that's gone to.
@psion@... The charities should be buying used equipment or encouraging donations of older equipment, like this organization's doing.
Thank goodness has i hated this flip video it was a joke record only 1 hr. my windows phone 7 can record up to 4hrs with microsd card. and yes HD video. Flip video was clunky
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Share Site
wb8out@... 12th Apr 2011
I hope they keep their share Web site. I love taking vedio and sharing it with family and friends.
$590m wasted; 555 being laid off. If I were on the Cisco board, I would want to know who championed this acquisition and are they getting laid off, too?
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Foolish
LucretiaPruitt 12th Apr 2011
The reason Flip took off was that they offered a video camera so simple that my (then) 4 y.o. picked up how to use it in less than 2 minutes and went around filming the cat, the dog, herself and anything else in the house and playing it back. And it didn't cost the same amount as a laptop, a used car, or an unsubsidized iPhone - so when she dropped it once, despite the fact that it did no damage (the Ultra's design is the sturdiest) I didn't worry about it because I wasn't going to have to replace my phone.
If you don't appreciate them? You won't ever understand what Cisco clearly missed: it works, it's affordable, and it's good.
Pity.
@LucretiaPruitt
Affordable, perhaps.

Value for money, no.
What a waste of almost $600M of shareholder $. sad

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