Consumer Reports ranks AT&T as lowest again in satisfaction survey
Summary: AT&T can't catch a break, but maybe the telecommunications provider only has itself to blame.
Once again, AT&T has proven to be somewhat of a disappointment to consumers, according to Consumer Reports.
The publication's annual satisfaction survey found that AT&T was ranked at the bottom of the major mobile carriers in the United States. Interestingly, a lesser-known provider, Consumer Cellular, proved to be the most satisfying to customers.
The survey is based upon the responses from more than 66,000 subscribers of Consumer Reports with carrier ratings for 22 metropolitan markets. Poll participants were asked to rate service and the customer support experience with both standard and no-contract cell phone providers.
When it comes to the top tier domestic mobile providers, Verizon topped the charts, and Sprint reportedly followed. T-Mobile didn't do as well, but at least it fared better than AT&T.
One could argue that AT&T can't seem to catch a break lately. First, it has encountered enormous hurdles as of late in its now beleaguered bid to buyout T-Mobile for the purpose of expanding its own 4G network, which might actually be useful to some customers.
Nevertheless, opponents such as Sprint would argue that move isn't necessary, and that AT&T needs to dig deeper to fix itself.
Based on the fact that AT&T has been at the bottom of the polls at least two years in a row, the telecommunications company really only has itself to blame at this point.
Related:
- Verizon secures critical federal certification for digital credentials
- Clearwire unloading $300 million to find more funding for LTE
- Verizon boosting network after major purchase from Comcast, Time Warner
- AT&T lashes out at opponents following latest FCC report
- FCC twists knife in AT&T's chest; Criticizes 'false claims' over acquisition of T-Mobile
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Talkback
If AT&T is this bad
Yes.. It's called locked in High ETF Contracts..
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
For The Record: I'm a Verizon customer.
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
Not if they have that $350.00 to $375.00 ETF to break their contract with AT&T. There is also the activation fee to move to another carrier so it adds up to leave if you are still under contract. I also use Verizon as my service provider.
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
They should change their slogan to...
What would happen....
I would bet the network would score higher if you only rated it based on other smartphones. Most other phones don't drop calls like the iPhone does.
Its not the phone..
It's the coverage area. I can tell you exactly a place where any phone that is on AT&T network will drop a call in a certain neighborhood when other carriers work.
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
I can also tell you that I get AT&T coverage in places where iPhones don't register. I haven't had this experiment with the newest version of the iDevice, but historically it was proven true.
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
AT&T subsidizes/sells the iphone so when their customers buy a phone from AT&T, they expect it to work well with AT&T. Even if we ignore the fact that iPhone has been on the top rated carrier for a while, it's AT&T's blame to carry one way or another.
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
If the iphone does in fact not work well on AT&T, it's their responsibility to not sell it. Their customers should expect any phone they buy at the AT&T store when they sign up for their contract to work well.
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
RE: her calls drop pretty frequently.
You know that there are times when [b]that is a good thing!!![/b]
:bigsmile:
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
Even Samsung Bada outsells wp7
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
Where does it mention anywhere in the article anything about WP7? Furthermore it was mentioned as far back as last year that the Samsung Focus had better satisfaction ratings than all Android and iPhone devices. It will be amusing to hear the sales numbers from Nokia end of this quarter... They cannot keep stock of phones as they are selling out in Europe. Nokia Lumia 800 was also picked as phone of the year... Funny it hasn't even been out that long. Here is a graph for usage statistics in France...
http://www.wpcentral.com/sites/wpcentral.com/files/postimages/15741/francetrafficstatslumia800.png
Also as it launches in Singapore... People lining up waiting even through the rains...
http://www.wpcentral.com/sites/wpcentral.com/files/postimages/4213/nokiasing.png
I can't wait until it makes it to US shores. I'm waiting as Verizon is pushing me to get a new phone as my contract was up in July but I bought my WP7 for MSRP just to get away from Blackberry and since Verizon screwed their customers not only on BB OS6 for the Storm 2 they also were supposed to launch the phone in January and waited until June. Sprint had theirs out ASAP which there should have been no reason for Verizon to take so long. The HTC Trophy is also one of the best rated phones on Verizon as well... Either way I think Verizon's customer service sucks horribly as they had been of little use and it seemed they only knew a few short sentences and mainly... "Have you seen the Android phones?" Which I could care less about. It's sort of like going to the car dealership and saying "Hey do you guys have the Audi RS4?" their reply "What's an Audi?... Have you seen our selection of KIA's?" Yeah bout that...
Most AT&T subscribers don't care what Consumer Reports says.
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey
+1 I totally agree. I live here in the Bay Area, ironically Cupertino and get to hear about it all the time. Very arrogant people with their phones and they blame the carrier... Remember antennagate? They didn't listen until Apple was offering free cases to help with the issue. Running joke for months was that you are holding it wrong. Mind you I don't have a problem with Apple as they make nice products but they also need to accept when they release something without proper testing or making a real fix to the design which they did a couple months later with a different frame. Consumer Reports is about as accurate as a drunken sailor trying to find the Hawaiian Islands. I do my own research and check things out first. I am on Verizon now and the service is alright but customer service bites. They only have one agenda... Android or very last resort iPhone... We'll see what happens when Nokia brings WP7, if they don't offer it on Verizon I am gone as well as many of my friends that are all patiently waiting for the Nokia's. Time will tell but the time is now where Nokia and WP7 are taking off at an alarming rate.
RE: Consumer Reports ranks AT&T as lowest again in satisfaction survey