the even poorer customer service, and then top it off with all sorts of billing errors and you've got yourself an ATT ... and apparently the grass isn't much greener in the next yard over either.
What are you going to do; go to a competitor who is just a bad ... perhaps even worse? Are you really going to give up your phone, TV, and internet? That's not likely.
Since they *all* offer sub-par service and there's really nowhere else to turn, so as a result they still have customers despite that lousy service, why would they ever change? That would require effort, and money, and ... ya know ... some ethics. As long as the cash keeps flowing in, the current crop of off-shored multinationals simply don't care that much.
Regards,
Jon
Customer satisfaction scores for wireless carriers fell across the board, according to the American Customer Satisfaction Index.
In fact, the only winner of the lot is Sprint, which has improved customer service enough to be the peer of Verizon Wireless. As for the rest of wireless carriers all declined from satisfaction scores a year ago.
Here’s the scorecard, overview and statement:
And when it comes to wired service, we’re not exactly stoked for our choices either.
Come to think of it we think our subscription TV options also stink.
Luckily there were a few winners. Microsoft delivered a score of 78—an all-time high for the company. It’s obvious Windows 7 has boosted the perception of Microsoft. In 2009, Microsoft had a score of 70. Motorola also continues to improve with a score of 77, up from 76 in 2010 and 72 in 2009.
