Dell's analyst meeting: Looking for the big vision
Summary: Dell's analyst powwow on Tuesday is expected to focus heavily on storage and cost cutting, but lack any big transformation plans---although many observers are itching to hear more about the company's acquisition strategy and vision.Caris analyst Robert Cihra sums it up well.
Dell's analyst powwow on Tuesday is expected to focus heavily on storage and cost cutting, but lack any big transformation plans---although many observers are itching to hear more about the company's acquisition strategy and vision.
Caris analyst Robert Cihra sums it up well. Dell has been focusing on tactical fixes---cost cutting, moving into the channel and becoming more efficient overall---but it's unclear whether the company has an answer as companies like Cisco, HP and IBM cook up the next-generation data center. Where's the big picture strategic plans? Cihra writes:
We think Dell’s biggest competitors are investing in developing longer-term innovations to address/compete in increasingly virtualized IT environments. While Dell may argue integrating “full-stack” solutions are simply a throw-back to proprietary models, we nevertheless believe there’s real movement toward the Cisco-like notion of “next-generation data centers” that leverage virtualization to create “unified fabric” architectures that ultimately blur/converge the established lines between discrete compute/servers, storage and networking; supporting dynamic provisioning of applications and networked resources, controlled by high level management software. We think Dell can rightly address part of this trend by saying it has proven experience taking to market high volumes of low-cost standards based systems that will undoubtedly provide the modular building-blocks of any “new” data center architecture, but we nevertheless wonder whether Dell is equipped with the type of value-added software, services and “strategic vision” likely necessary to compete with IBM and HP, increasingly EMC and VMware, Cisco’s Unified Computing System (UCS) and soon Oracle and Sun. What is Dell’s plan beyond selling boxes into this next-generation data center, especially given its somewhat disappointing traction to date in blade servers (e.g., with Dell’s share of x86 blades just ~10% vs. ~25% in overall x86 units)? What’s Dell’s vision if desktop virtualization ever really does gain hold?
J.P. Morgan analyst Mark Moskowitz agrees. He notes that Dell needs to transform its business model away from PCs and low-end servers. Dell needs to move toward software and services and look a little more like HP and IBM.
Among other key topics:
PC upgrade cycle: Optimism about the impact of Windows 7 has gone from euphoric just a few weeks ago to weak today. Some folks even think Windows 7 will boost GDP. The reality is somewhere in the middle. Moskowitz says in a research note:
We are not optimistic about a major PC upgrade cycle. There has been rising speculation that Windows 7 could aid such a cycle, and here we also are skeptical. Our cautious view of any corporate-led PC replacement cycle is based on the expanding useful lives of the installed base and the increasing level of job losses in the U.S.
That latter point about job losses is notable. Moskowitz argues that enterprises will simply redeploy the PC inventories they have now instead of buying new---presumably Windows 7---units.
Cost savings: Analysts expect Dell to say it's at the halfway point to saving the $4 billion annually by 2011. However, it's unclear how much more Dell can save given that component costs are volatile and there's a steady march to low-end PCs. "Additional detail around upcoming cost cuts ($3B beyond the initial $1B+ to date) should bring Dell's significant operating leverage into focus," says Goldman Sachs analyst David Bailey.
The storage business: Since Dell acquired EqualLogic revenue has quadrupled. Dell can be expected to talk a lot about its storage business and its EMC partnership is likely to emerge as a topic.
In the end, Dell's future will largely rest on big bets and perhaps an acquisition strategy. Moskowitz says:
We expect to hear more about the potential for a diversification strategy and what level of cost savings would be required for reinvestment. We are mindful that the company does not have much experience as a consolidator, but we think investors would be willing to assume the integration risk rather than be exposed to the legacy business of PCs and servers, particularly once the cost savings story runs out of steam.
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Talkback
Should focus on shutting down.
their doors to do the world a favor.
RE: Dell's analyst meeting: Looking for the big vision
RE: Dell's analyst meeting: Looking for the big vision
Commens like X=Sucks offeres no insight, ideas, or advice. Just an upset person wanting to complain.
Who Ranks Dell #1 - NOBODY
Not Consumer Reports
Not PC World
Not anyone who studies customer satisfaction.
Dell = $hit. Always has been, always will be.
Pure $hit.
Dell - Buy EMC
The only way of doing this is to buy EMC.
Just get on with it and stop being distracted by consumer issues like needing to bring out an iPhone rival, after you stupidly junked your Axim line 3 years ago.
RE: Dell's analyst meeting: Looking for the big vision
Dell Online Ordering System
Then I call the next business day to talk to the sales people and complain. I got them to remove one of the items from the order. Having to converse with a sales lady with her thick Indian accent did little or nothing to impress me. It pains me that Dell cant afford to hire an American to handle their American Sales.
This experience did little to build any kind of a positive experience from dealing with their online sales. If it was not for the fairly nice quality of the product I received, I would probably be quite upset.
Dell just does not understand customer service. Is it too much to expect Dell's On-Line ordering system to function properly? How about they fire some of these incompetent people in charge of their On-Line Ordering system?
RE: Dell's analyst meeting: Looking for the big vision
RE: Dell's analyst meeting: Looking for the big vision
http://www.businesswire.com/portal/site/google/?ndmViewId=news_view&newsId=20090706005399&newsLang=en
Dell is No. 1 in customer satisfaction across all TBR survey reports including IT Service and Support, x86 servers, corporate notebooks and desktops.
Enterprise Customer Service, Not Consumer
The consumer line is a different story and that is where the money is during this economic downturn. I dreaded the day that I heard that Dell was going to try to deal head to head with the low-ball commodity PC manufacturers, but they did and now they are paying dearly for it.
Although I will give Dell this; If you send an email to Michael Dell he will get it and act on it. Just as Mark Hurd (HP) will get his, believe me as I have dealt with them both and the response comes down the "food chain" in these companies very quickly when that happens especially when the are trying to turn the company around.
Dell has always been good to it's large volume customers, no question.
RE: Dell's analyst meeting: Looking for the big vision
http://www.businesswire.com/portal/site/google/?ndmViewId=news_view&newsId=20090706005399&newsLang=en
Dell is No. 1 in customer satisfaction across all TBR survey reports including IT Service and Support, x86 servers, corporate notebooks and desktops.
RE: Dell's analyst meeting: Looking for the big vision