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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Enterprise tablet adoption picks up steam; Bring your own PC doesn't

By | March 24, 2011, 9:03am PDT

Twenty six percent of enterprises are using or planning to use tablets, according to Forrester. However, only 2 percent will support employees who bring their own PC.

It’s a bit of a conundrum. Workers are bringing tablets like the Apple iPad to work, but PCs are frowned upon over security worries.

Among the key findings from Forrester’s latest hardware survey of 2,300 IT executives in the U.S., U.K, Canada, Germany and France.

  • 26 percent of enterprises with 1,000 employees or more were planning to implement tablets. Of that group, 4 percent already implemented and 17 percent were piloting.

  • 2 percent of companies were implementing or piloting bring your own PC models. That finding is comical given the extent that research firms like Gartner and Forrester have pushed the idea.
  • 84 percent of enterprises are using consumer-ish Web applications on the PC.
  • 80 percent of companies were supporting multiple smartphones and laptop models. Enterprises plan to support more configurations in 2012.
  • Interest in infrastructure as a service comes from buyers outside the IT organization. Key quote:

Among respondents whose companies are using or are planning to adopt IaaS, 58% reported that the strongest IaaS interest was coming from informal IaaS buyers, such as developers and business staff, rather than the 35% who reported data center managers, who are the archetype of formal IaaS buyers.

  • Virtualization has been adopted by 72 percent of large companies and 62 percent small ones. Maturity levels, however, remain low.

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Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: Enterprise tablet adoption picks up steam; Bring your own PC doesn't
overoll 2nd Oct
Thanks for ones marvelous posting! I seriously enjoyed reading it, you're a great author.I will make sure to bookmark your blog and will often come back from now on. I want to encourage you continue your great writing, have a nice holiday weekend! overoll
While Apple has been a boon to consumer adoption, profit and growth, the iPad's reliance is Apple's weak link that can be targeted by competition like RIM, MS and Android. Apple really needs to come out with a no iTunes solution for basic file transfer and startup.
@Bruizer
Expandable memory? SD Card slot? Keep dreaming.
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iPad doesn't need iTunes
edtimes 24th Mar 2011
@Bruizer
Just get them to activate your iPad at the Apple store and then you are done. Then just keep your eye on the news and when Apple releases an update, just go back to the Apple store and ask them to apply it. It absolutely couldn't be any easier!!
@edtimes Yeah 1000 employees will be lining up outside the Apple stores. Will you be there to help update the iPads ?
@edtimes
That sounds pretty dreadful to me. You still have the security issues inherent to iTunes. You still need an iTunes account, per person, with credit cards attached.

I actually agree 100% with Bruizer on this one. The idea is rather easy, really. If Apple were to give a company-wide iTunes or iTunes-like account for its employees, with usernames@company.com or some such, and let them update through their work terminals, the iPad would kill it.

The question is, are they willing to do it?
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Apple is all about keeping things simple so that we don't have to figure out complicated things. If you bring in the concept of a different type of itunes account then everyone will get so confused, especially if your employee also has a personal iTunes account. Now I'm supposed to keep track of 2 itunes accounts? And each works differently? Huh? Sounds far too confusing.

Apple sells to me and all other Apple users BECAUSE Apple keeps things simple for us. You are asking Apple to be all confusing like Microsoft. I gave up Microsoft because I hate confusing.
@edtimes

Actually it could if you didn't need to frequent the Crapple store! If you could do it in the comfort of your own home, at work or OTA would be better then you don't need to waste your time, gas and energy going to the Apple store!
@edtimes

Your confusing two issues. If said device is corporate liable - there isn't two iTunes accounts. The corporate one is used on your corporate device and your personal one doesn't get onto the corporate one. The issue is PL vs. CL and trying to combine the two is just a mess right now as corporate wants control and a definition of acceptable usage and users want to have it both ways.

Thus the (or not) case for BYOT programs. You want it? You pay for it and support it yourself.

I fully agree if Apple wants enterprise they need to drop iTunes or come out with a corporate type account with proper billing and asset management tools for Apps etc.
@edtimes

Not everybody only has like 4 friends or people they know. Try doing this for hundreds or even thousands of people. Your method works fine as a consumer model and I applaud the simplicity of it (most of the time) but in the real world this doesn't always work. Thanks for your useless input though as always.
@hoaxoner
"You still need an iTunes account, per person, with credit cards attached."

This is absolutely untrue. Please do some research before you make statements that show you to be stupid.
The email method is a drag;-)
Thanks for ones marvelous posting! I seriously enjoyed reading it, you're a great author.I will make sure to bookmark your blog and will often come back from now on. I want to encourage you continue your great writing, have a nice holiday weekend! overoll
@Bruizer
Interesting point but this article addresses the observation that employees already own a tablet (let's assume most of those are iPads) and have come to grips with those file transfer issues using iTunes. (I mean, how many times does an owner of a smartphone transfer files to and from that device to an enterprise based computer?)

Remember.. the iPad is NOT a laptop so the functionality or usefulness inside an enterprise environment may not depend on traditional laptop computer functions or file transfer issues.

Mary-Jo's recent article points to additional enterprise level support for tablets.

http://www.zdnet.com/blog/microsoft/microsoft-readies-tool-for-managing-ipads-iphones-and-android-devices/8987?tag=content;selector-blogs
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Exactly right about file transfers
edtimes 24th Mar 2011
@kenosha7777
I find it really simple to just email myself any file that I need and then in most cases, I can work with it in my email inbox. I actually have quite a neat system where I use different IMAP folders for each type of attachment and each project. Easy! Convenient! Just like everything Apple does.
@kenosha7777
I've seen several people in different organizations carry both an iPad and a MacBook. The iPad is great for pinching and zooming websites while the MacBook excels at file transfers. So really, the file transfer argument is moot. If you really need to transfer a lot of files, just carry both an iPad and a MacBook. Problem solved.
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I am thinking presentations.
Bruizer 24th Mar 2011
@kenosha7777

You have the presentation on your work PC and you want to move it over to your iPad so you can use AirPlay in a meeting and use the iPad as the presentation player.

It works slick and actually has a nice feel to doing it. The file transfer is the only real PITA.
@Bruizer

That is probably the biggest issue I have with iPads and tablets in general.

My school district is taking baby steps in the tablet arena to see how it matures. Right now teachers and staff can bring in their tablets (so far it has been mainly iPads) and we went and set up a separate wireless network SSID on our access points to give them Wifi access. Basically the network is open but closed at the same time meaning a device needs to be approved and entered in as allowed before it can get on. We are trying to go with the you buy and support it yourselves model but we get great resistance with Teachers demanding iTunes be installed on their classroom computers so they can sync their devices and them asking how do I do this and that questions and wanting them to connect to network shares, network printers, and run applications just like their regular computer does.
Better question is how are these enterprises using these tablets? Most are getting them just to have them without having a real world case.
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Erase this
Robert Hahn 24th Mar 2011
That's true of computers in general. To be safe, everyone should stick with pencil and paper.
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Actually I kind of agree with that
bobiroc 24th Mar 2011
@Loverock Davidson

Connect to their work email and maybe a couple other things but mostly use them to watch videos, listen to music, or play games. I saw a teacher playing Angry Birds on her iPad the other day while her kids were allegedly learning what was written on the whiteboard. It's kind of sad really.
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Bring Your Own Contractor
Robert Hahn 24th Mar 2011
These articles about BYOT always seem to be missing the word "contractor," as though everyone who works for a company is an employee. But we know that's not the case; in some fields, the ratio of contractors to employees is approaching 50-50. As the economy pulls out of The Great Recession, we hear there's even more of that.

One of the ways the IRS decides whether you are skirting the withholding laws by calling your employees "contractors" is whether the contractors are using their own machines. As soon as they are working on your premises, or at home on equipment provided by you, the IRS will call them 'employees' no matter what you claim.

Perhaps Forrester got the result they did by asking specifically about "employees," but if so they may be missing a significant amount of the picture.
@Robert Hahn

Good point.
@Robert Hahn
Did not consider that, Good point, contractor.
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Ok, question:
UrNotPayingAttention 24th Mar 2011
when you say "enterprise tablet adoption"...are you talking about consumers bringing their own tablet to work? or enterprise purchasing/ deploying/ managing the devices?

if the latter, why even mention or compare that to byoPC??? there's no connection whatsoever.

Of course no enterprise wants users to bring crap from home and have to support/manage/etc., much less the legality of what's on the home crap.

What does that have to do with whether an enterprise is going to adopt (purchase and deploy) tablets for their infrastructure?
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Good points
cornpie Updated - 24th Mar 2011
@chmod 777 Where I work, no personal devices of any kind are allowed. We have various policies regarding mobile devices and the requirement for encryption and other safeguards for any mobile device carrying sensitive data. Now end users will all say that "my ipad (or my phone, or my laptop etch etc) has the same security features as the corporate issued devices". In some cases that may even be true (but usually not). But the on the corporate issued devices, these features are pre-configured in a manner that meets all of our policies and can't be bypassed by the user (or someone who steals the tablet, phone, or whatever it is). On a personally owned device there is no way that the company can ensure that its data will be properly protected.

Failure to do this is why the VA has lost my personal data - twice.
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Somewhat irrelevant numbers
cornpie 24th Mar 2011
"Twenty six percent of enterprises are using or planning to use tablets"

So if you have a company of 5000 employees and the CEO - and no one else - has a tablet, then that company counts as "planning to use tablets"? The number actually tells you nothing about what they are being used for and how pervasive they are.

You are also mixing apples and oranges; i.e. "using tablets" vs personally owned devices. Oee != the other.
As long as it is NOT and iPad!
While I expect Apple to face the stiffest competition in the enterprise field with tablets I will reiterate my previous contentions that Apple couldn't give a rat's petute about enterprise. iPads are a consumer electronics devices, period. Sure, just like the iPhone swept into enterprise by rabid converts who bought them first on their own the iPad will likewise probably be swept into enterprise in a similar fashion. It's just the best implementation of a tablet thus far, again, period.
That said, Apple isn't ignorant about markets. The 'enterprise' market is filled with demanding, whiney, PC centric geeks who b*tch and quibble and demand far more support than the average consumer. This translates into reduced profits for Apple as enterprise sucks the life out of the iPad. Couple that with the difference in the size of said markets and it's a no brainer for Apple to not cater to the hallowed halls of nerdom, i.e., enterprise. Why? When firstly, the customer support the average consumer needs, especially with the well designed iOS is a tiny percentage of what enterprise demands and secondly, the sheer size of the personal consumer electronics market dwarfs enterprise by several orders of magnitude.
I understand that I'm writing this in those said hallowed halls, and even whiney geeks who like to still use soldering irons on breadboards are entitled to their opinions yet wake up and smell the lead fumes, we aren't Apple's target market.
As for the vision of your thousand employees lining up at the Apple store, guess what? They already have.
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YEAH YEAH YEAH!!!!
edtimes 24th Mar 2011
@dheady@...
You tell 'em dheady! You tell 'em good!

I love that you and I think exactly the same way. It's great to find a kindred spirit here at ZDNet!

I love everything Apple does. Fantastic!
Awesome article, Larry. Very rarely do I come across articles so well supported with hard data and directly relevant to the challenges I'm facing as an IT manager. We're one of those 2% that allow BYoPC workers - and I'd like to do away with it completely. All the numbers here align with my perceptions. Tablets, Cell-phones, and other personal mobile devices - it is better to accomodate them somehow and exercise some control rather than have them end up on your enterprise network as rogue devices - but personal PCs are a different challenge. If they're Win based, they present serious security liabilities. If they're Mac, they present integration challenges - if they're Linux... well... I've yet to see someone other than a competent consultant or developer show up with Linux on their own PC - and that seems to fit a reasonable policy exception in many cases. All personal PCs on the corporate network present additional problems that many people miss. Hostile Workplace claims are a huge concern to me. You can't tell your employees not to keep inappropriate pictures of their trip to the Swinger's Ball in Vegas on their own PCs - but if another employee is exposed to those images, you may have a very difficult problem to navigate. Worse still would be if the employee or a member of the employee's family who has access to the personal PC does something *illegal* with that PC and somehow your corporate network and machines become involved in any resulting investigation. All kinds of extra nightmare situations that I simply do not want to have to deal with as an IT manager. The easiest way is by only allowing corporate PCs on your network.
I run a 500 user pure Microsoft LAN/WAN weith active directory.

I dont allow any ipads, unless they can handle MS OWA webmail, and then if they have problems, I tell them we dont support ipad.

The Dell inspiron DUO tablets work fine, once you get them upgraded to Win7 professional. The games suck though, on the DUO, only drawback. no angry birds sad

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