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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Google Apps plug-in injects the cloud into Office, slow venom into Microsoft

By | February 24, 2011, 8:35am PST

Summary: Google’s release of Cloud Connect for Microsoft Office is more than a plug-in that syncs legacy Office apps with modern cloud-based apps; it’s also another chess move for Google in its ongoing competition with Microsoft.

The cloud is coming to Microsoft Office - and it’s powered by Google.

Google’s latest effort to lure business customers away from Microsoft Office to Google Apps comes in the form of a plug-in for Word, Excel and PowerPoint. The plug-in (pictured below) essentially syncs Office files with an online counterpart that lives in Google Docs, which allows users to always see the most recent version of a file, whether they’re viewing it in a browser, in an Office app or even on a mobile device.

That means no more emailing a Word document between multiple people, only to be confused about which is the most recent. It means being able to see, in real time, as your colleague updates the sales figures in your spreadsheet - while you’re working on it. It means being able to literally drop an image into your colleague’s PowerPoint presentation.

And, to sweeten the pot, the company is also launching a 90-day “Appsperience” program, which allows companies to test the waters, if you will, with Google Apps. For a fee - $7,000 for companies with less than 500 employees and $15,000 for those with more - the company is providing use of the Apps, as well as access to a support network, as well as a new analytics dashboard that compares usage in the cloud against usage on legacy apps and more.

It’s almost like an overdue coming-of-age realization for Google, an acknowledgment that MIcrosoft’s install base is so massive that companies needed a smarter way to transition to Apps. The company has been gaining ground with its Apps offerings - as well as enhancing its suite - for years. But it has struggled to sell some companies, including larger, more traditional companies, on the benefits of Web-based apps.

With this plug-in - which is free to all Google Apps customers, including free customers - Google is providing a bridge of sorts for companies that are still on the fence, those that have been thinking about taking the plunge but have been deterred by thoughts of retraining an entire workforce on a new spreadsheet application.

Google obviously wins when the business customer signs on the dotted line and starts paying that annual $50 per user fee. The old school employees win because they get to take advantage of the latest collaboration tools without having to let go of their comfortable legacy apps. And Google’s new business customer wins not only because of Google’s cost savings but also because collaborative employees tend to be more efficient and productive.

The only question left is: Where does that leave Microsoft? In all truthfulness, it leaves Microsoft with another injection of a slow-release venom, one that’s quietly killing off a long-standing cash cow for the company. Certainly, Office won’t just disappear tomorrow or anytime sooner. But how long can it stay dominant - or even relevant - now that Google is providing the tools to transition away?

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Sam has been a technology and business blogger for more than 18 years.

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Sam Diaz

Sam Diaz has nothing to disclose.

Biography

Sam Diaz

Sam has been a technology and business blogger, reporter and editor at ZDNet, the Washington Post, San Jose Mercury News and Fresno Bee for more than 18 years. He's a member of the National Association of Hispanic Journalists and a graduate of California State University, Fresno.

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RE: Google Apps plug-in injects the cloud into Office, slow venom into Microsoft
bpmw 26th Feb 2011
Having moved numerous businesses from a variety of mail and collaboration platforms (including various versions of Exchange) to Google's Business Apps - there is at least a perceived value to Google's effort here. Businesses do not want to substantially change any processes performed by their employees - if you can take advantage of the pros of using Google Docs without having to substantially change the user experience - it is a win/win for Google and user and Microsoft loses ground in the end.
Google is becoming a parasite. First they copy Apple and that failed because of Googles incompetence. Now they're trying to leach off Microsoft. This feable attempt will probably end with yet another Google failure because Google's products just doesnt work.
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At some clients
LiquidLearner 24th Feb 2011
@iPad-awan

We have pushed group policies that block any Google applicatoin other than Chrome. Some have even requested Docs blocked for the simple fact they don't want confidential information stored where the company doesn't have complete control over it.
@LiquidLearner
yeah yeah, but I bet they still have people walking in and out with flash drives and dvds!
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good thinking
surfnschultz@... 24th Feb 2011
@LiquidLearner

that is the correct thing to do, let's see Google can now search your corporate docs, when will they become wiki leaks or lead to an overthrow of your company..... Keep your companies jewels in the vault do let them float in a cloud that is being data mined for any and all proprietary or confidential information. does the NSA get to view your company records too?
@iPad-awan

Google is primarily a search engine and advertising firm. The only reason they're into all these other markets is just to be disruptive. They could care less what works and what doesn't.
@iPad-awan Agreed.

This is a toy, not a tool. It's not venom, it's inert, at most an annoyance. Microsoft is showing what cloud computing can be. Office 365 (or the older version) - these are powerful tools for big or small businesses.
@Schoolboy Bob Agreed. And Microsoft already "injects" the cloud nicely into Office 2010 and even Office 2007 with SkyDrive. So tell me why I would want to use Google?
@iPad-awan What is it with you? Do you live on some kind of tech free monastery. I have been using MS products since DOS 1 and history has proven that these products are the "most insecure of all time" Unix, Linux, and just about any other product has been more secure than these products. I would trust my data to Google more than I would to the company that I work for (one of the largest) and they cannot keep their "mission critical" mail servers up an running with a service level that matches Google's free, nor can I send as large an attachment as Google free, or store over 100M of e-mails.
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Bigpicture, don't FUD the issue...
jaykayess 25th Feb 2011
...because the bulk of Microsoft's known security issues were always with the Windows OS, and never with the Office suite or its components (Word, Excel, PowerPoint). Billions of extremely sensitive corporate documents are stored as Excel spreadsheets, and no enterprise has any problem with that. So your statement is simply not relevant in this case.

And by the way, vulnerabilities with Windows may be the highest in sheer numbers, but when a company has 90% plus of the market, that's kinda obvious... the key issue is, how quickly does MS patch/fix the issues as they come up... compare this to Apple or Oracle (competitors in the PC and enterprise space) and you'll get a better picture.
No way would I opt for this. My documents are my data, and Google has a history of trying to claim any data you send through its servers becomes their property.

it leaves Microsoft with another injection of a slow-release venom
Bad analogy. People will continue to use the Microsoft platform because that is the creator of the software. Google Apps wouldn't display the documents nearly as well.
@Loverock Davidson

google sucks period!
@Loverock Davidson
"Google has a history of trying to claim any data you send through its servers becomes their property."

Yahoo tried that a few years ago--"if it's posted to/through us, it becomes our IP". You can guess how well THAT flew.
Sam, Help me understand, why somebody running MS Office would want to pay additional for Google Apps. Why wouldn't they just upload it on Skydrive for collaboration?
@mm71
Good point and also if they want collaboration, they have SharePoint in the office suite and also Office365 helps them in many ways better than Google Apps.
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Plus LyncOnline
LiquidLearner 24th Feb 2011
@Rama.NET

Sam ruined his standpoint for me when he kept referring to Office as a "legacy app". Considering it's an actively developed application I wouldn't call it legacy. It's still the defacto standard for Office Applications and Docs doesn't even come close to what Office does.

Is it okay for basic editing? Sure, but so is Office Web Apps. And overall Office Web Apps gives more functionality as well as SharePoint integration, which stomps all over Google Anything.
@LiquidLearner

To some, anything Microsoft is legacy. Not sure why, I happen to agree with what you said, Office is still the defacto standard, and nothing else comes anywhere near it; Google Docs? No way. OOo/LB or whatever they're called this week, please that stuff is a joke.
@mm71

I was about to ask the same question myself. This is something we're doing at my job where our docs are saved to Skydrive for others to access.
@mibjr

Same here. We actually were working with Google Docs and then switched over to Sky Drive. My company is a smaller company so this works. However, for security purposes, I don't see a larger company deploying something like this. Especially in Google Docs.
Actually I see Google Apps would push Open Office and other Office aspirants closer to death. It may put a small dent to Microsoft Office, but I don't think someone who already have MS Office would want this additional paid subscription to Google Office like @mm71 mentioned above. If it is personal computer user or a SOHO with MSOffice, they can use SkyDrive with more space and capabilities to push it onto Internet and Small to Large Enterprises and Schools/Colleges could use more better Office365, IMO. Of course I know you are one of the Google fanbois, so whatever we say about the practical issues with Google Apps will not go into your brains definitely.
And finally I think as a user of Microsoft, Apple and Google, I feel Apple products Pages, Numbers, and Keynote are better and productive than Google Apps. Of course there are certain services that are wonderful in the Google world like Book Search, Reader, App Inventor, Sites etc. but other than, the other services provide "Me too" kind of experience with poor user experience. Their original service Google search really sucks if we are not searching for any IT related issues. They totally screwed it.
No thanks Google. Keep your garbage away from my Office.

Not to mention, Office 2010 already has built in Cloud support. Even though I don't use it, I would trust Microsoft's cloud anyday over Google's Cloud, where most likely, my data, e-mails, etc are being crawled.
I don't think the author has ever tried comparing Google Docs to Office 2010/SharePoint.
This isn't slow release venom. This is just Google trying to play catch-up.
@joeyw72 In this case your right. MS has been doing this for a while. And Google Docs is playing catch up. But they have recently admitted that it appears users really don't like on line apps when compared to local (Duuh). Google Docs are good for collaboration and, but are so limited our user base has really pushed back on using it. They use it but it has been a luke warm reception at best. Way too limited, this would at least provide a good user experience.
What do we have here? Are all you Microsoft employees finished now. Pleaseeeeeeeeeeeeeeeeeei
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I doubt MS or their employess
Will Farrell 24th Feb 2011
@ajs@...
are losing any sleep over this.
@ajs@... You know, I'm no MS employee, and I generally love and use a lot of Google products. But I still use Outlook while also using gmail - because outlook does so many more things that I need, integrates better with my desktop. GMail is, at best, a fresh face on 1990's email capability.
@ajs@... No kidding. I have not seen so much MicroSoft lovefest since I moved to Seattle!
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is either A: playing up to the Google crowd here, or B: Clueless.

I'll go with A out of respect.
With my own documents, formatting is important, as is a well-designed UI for inputting and formatting the data. Google Docs is not even in the same city as Word, much less the same ballpark. It's good for producing pure text. For anything that requires the slightest bit of formatting, Word is far beyond it in terms of both capabilities and ease of use.

This new development may actually be smart, in that it lets Google focus on what it's good at, which is cloud storage of lots of data, without having to do things it's bad at, like non-search UI, and trying to give a browser-based app the same speed and usability as a full-featured, native program.
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You All Missed
Realspear 24th Feb 2011
That this is Windows-only and will not be available for the Mac. Microsoft offers a better Mac experience than Google, which is a bit ironic.
@Realspear
You're dead right. Office for Mac is an extremely profitable little niche market for Microsoft. (Has to be niche - with less than 5% of PC share!)
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Well whoop-dee-do...
crazydanr@... 24th Feb 2011
When the user can view a complete major a minor version history, are able to check-in and check-out docs, run workflows and approvals on these documents let me know.

Also, when they create a web based portal that you can publish data driven diagrams, real time excel charts and graphs, and user created databases. And when you can link external corporate data to that portal for reporting and metrics. Oh, and when the forms/sites products aren't disparate piles of steaming garbage, let me know.

Also, we'll need finite item level permissions, document retention/expiration policies, enterprise wide user sites, profiles, and presence. It should have a well documented and easy to use API to interact with their information too. And I'd like to be able to easily back up the entire platform and save it in case of a problem.

Yep, MS should really be worried. This wind up toy called Google docs is really blowing their enterprise software offering out of the water.

Maybe Sam should stick to writing about products he knows a little more about.
If it works great. It's just a copy of OfficeLive. But you get the Office experience and tool set and Google web view. Google Docs are not all that, and that is becoming more and more obvious. This give you the best of both worlds if you need it. For Google Docs to replace OO or Office...they have light years to go.
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Frankly, after seeing the debacle with their Outlook sync plug-in, I wouldn't touch them in any fashion that might be important to our projects. The sync plug-in is flatly incompatible with many common Windows-7 security configurations, and despite being given this info by hundreds of users over the last year, they simply continue to ignore it.

These are not the people I want on the mission-critical communication channels of my organization.
I don't even want my documents in Microsoft's cloud and I sure as hell don't want my documents in Google's clould where they will be mined for data to sell.
@Mythos7
Agreed. Although I like the idea of web storage, I'm not much for putting it on Google's servers.

You can get SharePoint Foundation 2010 free with a copy of Windows Server 2008. It has the features mentioned in the article and a whole lot more - so you get all the benefits but the information is stored on an internal server. Basically, a local cloud where you maintain backups and access, and nothing has to be exposed to the web.
I'm currently participating in the Office 365 beta program and it blows Google Apps out of the water. It includes SharePoint Online, Exchange Online, Lync Online, Office Web Apps, Office 2010 Professional Plus. These are true enterprise-level collaboration, communication and office productivity tools available to small, medium and large businesses alike. Comparing something like Google Apps to Office 365 is like comparing a tricycle to Ferrari.

However, I do like the theme music in that Google video - it's catchy.
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Touched a Nerve
curph 24th Feb 2011
This post seems to have really sent the MS marketing sockpuppets into a tizzy.
@curph

Maybe it's just the fact that no wants Google anymore. They've proven to be a big security concern these past few years. Would you want that in your business?
@Cylon Centurion 0005 "Maybe it's just the fact that no wants Google anymore".

I want Google. I work remotely with customers on project plans and design documents. This plugin will be great. And it works with versions going back to Office 2003. So thanks Google, now I won't be forced to upgrade to a version of Office that offers me nothing that I find worth the price.
@Curph
"I work remotely with customers on project plans and design documents. This plugin will be great."

Google doesn't make a version of MS Project and MS Visio. The plugin only works with Word, Excel and Powerpoint, so you are SOL...
@curph I, for one, would like to see the authorship on this forum improve. I am growing weary of reading press releases from Google presented as a "news article".
@facebook@... Then stop reading it.
  • Flagged
Several of my customers want the online experience and tried Google Apps and went to Office Live as soon as the Google year was up. Too expensive, too slow, too limited, were some of the comments.
I have been using Offisync for a few months and it is like Skydrive only other people can get to see my documents outside the monolith. I thought I was going to see that Google just bought Offisync, which would probably have been smarter than rolling their own because Offisync had to follow the API to work and had a sig. dev lead.
Yeah Office dominance is dissipating but not in the corps - in the schools.
My question after reading through the very one sided comments is if any of you have actually used Google Docs? I am a student at a very Microsoft based University but have begone to use Google Docs because of the convenience it offers. Not only do I no longer need a flash drive or CD to save files to, or need to email the file to myself when I forget one of those items but I can also share a file with my fellow students for collaboration. I think the ability to now directly link Office products to Google Docs is a great idea and I am really interested in working with this. I think that unless you have actually worked with and experienced what all Google Docs can do for you leave your comment to your self. Plus when you have a username with anything Apple based in it, it is very hard to take anything you say seriously. That is all.
@COturnedWY

You might want to read previous comments, or get up to speed with current Office products. "flash drive or CD to save files"? That's long-since been replaced by SkyDrive, with the Office Web Apps for on-line editing if you don't have full Office handy.
Try Skydrive. It not only does everything you've mentioned, but there are some nice little thrid-party free apps out there (e.g. SD Explorer) that show you all your Skydrive folders in your Windows Explorer - juts like local folders - so that you can seamlessly drag and drop files and folders from your PC onto your Skydrive. That really makes it your "drive in the sky". Absolutely seamless experience, works as fast as your internet connection permits, and no new interface to learn!
If anything this ADDS a feature to Office, that will make it stronger. People now have a choice to store their Office docs in OfficeLive/SkyDrive or GoogleDocs. If you need to make rinky dink edits in a text editor like GoogleDocs you can do so. If you want to use a more powerful desktop app, you have the choice too. Everybody wins.
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This is NOT the best option.
jBundy.com-23888787227187618789222526229331 24th Feb 2011
There is a serious limitation to Google Cloud Connect that, even after beta, STILL makes it only a proof of concept and not infinitely usable. I host my domain on Google Apps for Business, but use the desktop version of Microsoft Office, as Google Docs is simply inadequate in comparison in serving complex business documentation needs.

For those on the fence, here's an unbiased, must read hands-on of Google Cloud Connect. It points out its positives, but also highlights the incomprehensible shortcoming in Google Docs editing of uploaded docs created offline in MS Office. There is a major disadvantage for those of you seeking to retain formatting integrity in Microsoft formatted files but want to be able to upload them and edit them anytime, anywhere in Google Docs (http://www.itwriting.com/blog/3939-hands-on-with-google-cloud-connect-microsoft-docs-in-googles-cloud.html):

"... Google stores your document in its original Microsoft format, NOT [initially] as a Google document. If you go to Google Docs in a web browser, they are marked by Microsoft Office icons. If you click on them in Google Docs online, they appear in a read-only viewer. That said, in the case of Word and Excel documents the online viewer has an option to Edit Online. This is where it gets MESSY. If you choose to Edit online, Google docs converts your Office document to a Google doc, which possible (causing potential???) loss of formatting. Worse still, if you make changes these are not synched back to Microsoft Office because you are actually working on a second copy. Note that I now have two versions of the same Excel document, distinguished only by the icon and that the title has been forced to lower case. One is a Google spreadsheet, the other an Excel spreadsheet.

Google says this is like SharePoint, but better (http://googleenterprise.blogspot.com/2011/02/teach-your-old-docs-new-tricks-with.html): "Google Cloud Connect vastly improves Microsoft Office 2003, 2007 and 2010, so companies can start using web-enabled teamwork tools without upgrading Microsoft Office or implementing SharePoint 2010."

... Like Google, Microsoft has a free offering, SkyDrive, which also lets you upload and share Office documents.

Microsoft?s Office Web Apps have an advantage over Cloud Connect, in that they allow in-browser editing without conversion to a different format, though the editing features on offer are very limited compared with what you can do in the desktop applications."


My take is that like the inconsistent end-user experience across devices based on its own Android OS, Google is fragmenting the experience for the end-user once again, this time with no carrier or OEM interference. It's getting old REALLY fast. Good luck to you all.
what?!

You guys talk about how bad google is an you use skydrive?! With no low level API access for your corporation to audit, or locally or remotely backup your domains documents, really that is a good solution? Google apps is a great investment and the ability to control your data is the best in the market. Office 365, skydrive etc, do not give domain admins this type of control.

Having been using the Google cloud connect software for some time now I must say they did beat MS at their own game - it works with office 2003, 2007, and 2010 - not to mention does what is says it does...

Docverse was a great product and this is even better...
Having moved numerous businesses from a variety of mail and collaboration platforms (including various versions of Exchange) to Google's Business Apps - there is at least a perceived value to Google's effort here. Businesses do not want to substantially change any processes performed by their employees - if you can take advantage of the pros of using Google Docs without having to substantially change the user experience - it is a win/win for Google and user and Microsoft loses ground in the end.

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