Google Apps Sync cuts off Outlook's desktop search

Google Apps Sync cuts off Outlook's desktop search

Summary: Updated: Installing the Google Apps Sync plug-in apparently prevents Outlook to search your email data.According to Microsoft's Outlook blog, Google's much ballyhooed effort to sync Apps and Outlook disables Windows Desktop Search, which indexes your email data and searches it.

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Updated: Installing the Google Apps Sync plug-in apparently prevents Outlook to search your email data.

According to Microsoft's Outlook blog, Google's much ballyhooed effort to sync Apps and Outlook disables Windows Desktop Search, which indexes your email data and searches it. Well that could hurt.

Microsoft says:

The installation of the Google Apps Sync plugin disables Outlook’s ability to search any and all of your Outlook data. When a Google Apps user installs the sync plugin for Outlook, the plugin modifies a registry key which disables Windows Desktop Search from indexing and providing search functionality for all Outlook data, not just the Outlook data being synchronized from GMail. Because Outlook search relies upon the indexing performed by Windows Desktop Search, Outlook search functions are broken as a result. It is also important to note that uninstalling the plugin may not fix the issue.

There is a workaround if you've installed the Google Apps Sync plug-in, but you have to edit your registry keys. In addition, Google has also modified the registry keys that allows Windows Live Hotmail and Outlook to sync.

Microsoft said it has offered to work with Google to find a fix for mutual customers. Chances are good that this won't be the last time there are dueling search issues when these two get together.

Update: Google said that Google Apps Sync for Microsoft Outlook still lets you search Outlook, using the default Outlook search. The company said it is working with Microsoft to fix Desktop Search with Outlook.

In a blog post Google explains:

Some plug-ins don't yet work with Google Apps Sync for Microsoft Outlook, and we wanted to take this opportunity to highlight a few of the more common ones:

  • Microsoft Office Outlook Connector
  • Acrobat PDF Maker Toolbar
  • Outlook Change Notifier

If you would like to continue to use these plug-ins, uninstall Google Apps Sync for Microsoft Outlook, and the uninstaller will re-enable the plug-ins.

We'd also like to highlight another known issue that may be of interest. Programs that interact directly with the Outlook data file, including Windows Desktop Search and PGP.com's encryption plugin, don't currently work well with Google Apps Sync for Microsoft Outlook.

Windows Desktop Search will not properly index Google Apps Sync data files, so in order to stop indexing from running indefinitely, the Google Apps Sync installer disables it. We recommend using the default Outlook search.

If you want to re-enable Windows Desktop Search for your Outlook data files, you can uninstall Google Apps Sync. If you are using Google Apps Sync version 1.0.22.1945 or lower, you must first install the latest version and then uninstall Google Apps Sync to re-enable indexing.

Topics: Microsoft, Apps, Collaboration, Enterprise Software, Google, Software

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25 comments
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  • The worse bug is the Chrome one

    When you uninstall Chrome, links no longer work in outlook
    http://www.google.com/support/forum/p/Chrome/thread?tid=6223bc3b0294b96a&hl=en
    zmud
  • RE: Google Apps Sync cuts off Outlook's search

    It looks like there's a new trend. Major software/web companies screwing up other major companies' apps. Google screwing Microsoft seems something of a payback, since Microsoft recently installed vulnerablilties into Firefox.....

    Not that it matters anyway. We switch the Microsoft Search 'Facility' off as soon as we install a new version of Office. If we really wanted our machines to crawl we'd have stayed with Office 2K3 and 512 Mb RAM.
    Snak
    • You really should have stopped with the first paragraph

      "Not that it matters anyway. We switch the Microsoft Search 'Facility' off as soon as we install a new version of Office. If we really wanted our machines to crawl we'd have stayed with Office 2K3 and 512 Mb RAM."

      If Vista's search (which includes Outlook mail) is slowing your system down you need some remedial training. Of course if you're still using XP (sigh) well, yes, search is broken on XP.

      Why would you still be using an 8 year-old OS that was excoriated for bad security again? :)
      wolf_z
      • Just more bloat

        "Why would you still be using an 8 year-old OS that was excoriated for bad security again?"

        Because the security since SP2 has been acceptable and there is not enough value to justify the costs of the sequels offered by Microsoft.

        "search is broken on XP."
        After 8 years it's still not fixed? Tell me why Microsoft's deserves my new business?
        curph
        • hmmmmm

          XP security BLOWS compared to Vista in a corporate environment, there is no comparison.

          Search has always worked in XP for me.
          JoeMama_z
          • How Much Per Post?

            "Search has always worked in XP for me."

            Get real. Show me a tech who doesn't turn off XP indexing and I'll show you someone who doesn't know what (s)he's doing.
            curph
          • Indexing....

            Isn't turned on by default.

            Frankly I've never used it; I always just search for file names, Which is what I though the post was talking about.
            JoeMama_z
      • Many enterprises including the one

        that I work for still run XP, and at this point
        like many enterprises, we are looking forward
        to Windows 7.

        I treat the OS the same as any thing else. IF
        the first impression is bad, then it is
        impossible to overcome that bad first
        impression.

        And next of all, you don't know the architecture of their network, or the software
        they use. They may have other reasons for
        continued use of XP or waiting for Win7.

        One place I worked for didn't move to Windows
        XP till after SP2 was released, from Win 2000.
        They had their reasons. Vista has not proven
        itself to the business world, and with Win 7,
        it will likely just die in the background.
        xXSpeedzXx
  • RE: Google Apps Sync cuts off Outlook's search

    This should be billed as a feature not a bug. Outlook search never did work - Google has done users a favor by killing it off once and for all.
    philwainewright
  • RE: Google Apps Sync cuts off Outlook's search

    Google should be fined billions of dollars of this predator behavior. Larry and Sergey are so afraid of Microsoft with all the new great products that they are releasing that they had to block Oultook's search to cripple the system and give them an advantage. I hope the DOJ takes a hard look at what Google is doing here and then brings them to court. I can't believe how low Google employees will stoop, guess all that time sitting around playing with office toys is starting to feel some backlash.
    Loverock Davidson
    • So then by this logic, M$ should get fined for

      messing around with FF for installing the Click
      Once bug with .net update 3.5.

      Amazing how low M$ will stoop.

      Source:
      http://voices.washingtonpost.com/securityfix/2009/
      05/microsoft_update_quietly_insta.html
      xXSpeedzXx
  • RE: Google Apps Sync cuts off Outlook's search

    I agree that this is impolite - users should at least be notified and given a choice - but is it really such a loss?

    Considering that Outlook search can't find its own rear end with both hands without detailed maps, multiple GPS fixes, and an approach radar, is this really such a problem?
    phil.rhodes
  • Imagine the howls of indignation of Microsoft did this

    Double standards are prevalent when it comes to Microsoft, Google and Apple. Google and Apple get free passes.
    marksashton
    • Ah but M$ has.

      With the .net 3.5 M$ installed an exploit into
      Firefox.
      xXSpeedzXx
      • Firstly

        It's MS, M$ makes you look like a pathetic child.

        Secondly, it was a .net extension, not an exploit.

        rtk
  • Thank goodness....

    The search in Outlook is pure crap. Plug Thunderbird into Google apps if you want a serious email client.

    Anyway this crap is ridiculous. I do not condone companies crashing other companies products on MY computer.
    storm14k
  • Does this break search folders?

    cause that would piss me right off, if I used any of Googles crap.

    Outlook + Gmail = pretty much the crappiest PIM experience available.
    JoeMama_z
  • RE: Google Apps Sync cuts off Outlook's search

    Hey, that's a good thing right? I say more power to 'em!
    No More Microsoft Software Ever!
  • That?s the reason why i use Lookeen

    I just use Lookeen for my Outlook searches and i have noch problem with google apps....

    http://www.lookeen.net
    dan.biggs@...
  • Xobni is compatible with both

    If users are having trouble with the built-in Outlook search, Xobni is a great alternative Outlook add-on. Xobni is compatible with Google Apps Sync, and provides very fast search results inside of Outlook.

    It's free at http://www.xobni.com

    Hope this is helpful to people experiencing this issue.
    jmania