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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Google Buzz: Privacy concerns grab gov't attention, hint at desperation

By | February 17, 2010, 2:15am PST

Summary: Google is under fire over privacy concerns. Was this a push to play catch up with other social networks?

Google Buzz continues to draw headlines - and that’s not necessarily a good thing.

Up in Canada, public concerns over privacy in Google Buzz has grabbed the attention of the Office of the Privacy Commissioner. At issue is the way Google used Gmail contact information to kickstart Buzz by placing contacts into a user’s network. Yesterday, the agency confirmed that it is looking into Buzz and could possibly have more to say about it as early as today, according to a CBC News report.

Back in the states, the Electronic Privacy Information Center has filed a complaint (PDF) with the Federal Trade Commission, arguing that Buzz violates consumer protection law. That group is calling for more changes to the service, including greater control over the service’s settings.

I have to agree that the idea of people in my Gmail contacts list being automatically linked to my Google Buzz account was unsettling, especially because many people in that list aren’t necessarily people I would be connected to in either a social or professional collaboration setting.

It’s one thing to ask for permission to tap into my Gmail contacts list for the sake of suggesting other potential Buzz buddies, the same way Facebook, MySpace and Twitter started. The thing Google seems to have forgotten is that no one creates an instant social network - not in real life and not in an online world. My networks of Facebook friends and Twitter followers wasn’t in placer from Day One. It took months. even years, to build those networks. to make those connections and to start sharing.

Quite frankly, there’s a hint of desperation in Google’s decision to thrust us into an instant social network. Is the company so late to the game, so far behind the others, that it has to try to close that gap quickly, without allowing the time for those networks to grow virally on their own?

Google Buzz has a lot of problems and things don’t seem to be getting better. But Google certainly hasn’t given up on Buzz. Statements issued today, in response to the complaint about the FTC matter, suggest that more improvements are coming. After all, Google said at Buzz’s unveiling that Buzz was a work-in-progress and that it wanted some feedback so it could make improvements.

Just goes to show that you have to be careful what you ask for. You just might get it.

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Sam has been a technology and business blogger for more than 18 years.

Disclosure

Sam Diaz

Sam Diaz has nothing to disclose.

Biography

Sam Diaz

Sam has been a technology and business blogger, reporter and editor at ZDNet, the Washington Post, San Jose Mercury News and Fresno Bee for more than 18 years. He's a member of the National Association of Hispanic Journalists and a graduate of California State University, Fresno.

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Buzz just needs to be shut down
Stan57 2nd Mar 2010
Buzz just needs to be shut down and start from fresh ASKING permission ASKING if you even want it.Everything gained from buzz is forced and its unfair competition to facebook,twitter,myspace because they didn't have a pool of instant members.
So much for do no evil hu!
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Google has a HUGE problem here. They are
John Zern Updated - 17th Feb 2010
so late to the game that it may be too late. I'll agree, it sounds like it could be a move born out of desparation.

If you think about it, in 2009 the phrase was "Google us on the web", now it's "Visit us on Facebook".

It appears that Google doesn't handle rejection very well.
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I agree...
samunplugged 17th Feb 2010
"Follow us on twitter"
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Facebook and Twitter break Google's tyranny
Improper Username 17th Feb 2010
With Facebook and Twitter, one can bypass search engine tyranny. It isn't necessary to sweat trying to get a spot on the first page of search results or to buy an ad spot there, any longer. (maniacal laughter)
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Biggest problem is limited user base.
shawkins 17th Feb 2010
I'll be the first to say that I very much disliked Google throwing people into my Buzz contact list. In fact, I won't create a public profile and I shut Buzz off. Maybe I'll use it someday, maybe I won't.

Right now, I can't see any reason to use Buzz. Only some of my contacts use Gmail and/or have Google accounts. Basically, it seems that unless you have a Google account, you can't use Buzz.

If that is true, then why on earth would all the people using FaceBook switch to Google Buzz? Same for Twitter. It's just pointless.
I wonder how many people got busted., when their whole contact list whas forwarded to someone else through the buzz auto on feature last week.

Irresponsible and downright foolish?

You decide.
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Blunder
asg749d 17th Feb 2010
I think this is going to go down as one of the biggest technological blunders of the year!
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I disagree
pgit 17th Feb 2010
These days the majority of users wouldn't recognize a "blunder" if it shot them in the face. If they do smell the slightest whiff of a rat they're over it before they're done shrugging.

I give us less than 50 years and it's THX 1138 made manifest...
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Google is the new Microsoft
ZeitUndRaum 17th Feb 2010
Google's violation of user rights and outrageous disregard of normal boundaries is a function its own "surround and conquer" strategies.

I won't install chrome on my system because I won't give anyone permission to "update" my system at will and without my scrutiny. Forced updates remove the user's right to a stable system.

As an Australian, Google's scan the worlds books project with a deal with an American court which has NO jurisdiction here but still they intend to bully Australian authors and publishers into accepting their crummy deal.

It's about time Google's monopolies were investigated and its various divisions like the book monopoly (enforced by that American court decision) and its search etc were broken up in some enforced way like Bell telephone was forced to split up.
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Monopolies
anagara 17th Feb 2010
Going off slightly on a tangent, if you hate book monopolies so much, what about the monopoly that Australian publishers have for the works of Australian authors? That's what the ban on parallel imports of books amount to. Another example of desperately clinging on the the old regime when the rest of the world has moved on. Unforunately the government can't see through it or are being pressured/lobbied by the publishing industry.
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Agreed
lehnerus2000 17th Feb 2010
I have been saying that for awhile.

lehnerus2000
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You make a good point there.
storm14k 17th Feb 2010
Facebook is quickly becoming THE destination on the web if not the web itself.
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I won't use Buzz
mr1972 17th Feb 2010
I have a very large number of e-mail addresses in my address book. Most of them I inherited from various jobs, projects, consultations, etc and I don't want to form a social network with any of them.

For me there is a clear line between exchanging an e-mail with someone and collaborating socially with someone. Even if it is a business collaboration I understand there will be some back and forth and a social network may make sense. But not all of my e-mail contacts fall into that category.

In fact my contacts are so large in number that if I had to "opt-out" each one I did NOT want in a social web, I would have to take 5 vacation days and do nothing but sort through contacts.

If Google had allowed me to build my own social network with some of my gmail contacts and some of the contacts I have from non-gmail users, I might have looked at the service.

But for me, to many of my contacts rely on me keeping their information private. Google screwed up on this one.
I have three web mail accounts. One each with M$
Live, Yahoo Mail and Google's Gmail. All of them
have recently been accessing my list of friends and
addresses in an effort to get you connected with
each other. Yahoo is the most obvious and they
include MS Hot Mail and Live users. In fact it's
atrocious how they are soliciting connections w/o
your permission for a connect up. Which is now
being inundated with spam users trying to connect
to you!

So to me Buzz is really not offensive at all
compared to these competitors and Facebook is
loaded with apps ripping off your information and
constantly requesting that you grant access to
these predatory application abusers!

How is Google Buzz any different? I'll how! ....you
are constantly given choice and the check boxes are
never pre-selected! wink
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Yahoo didn't...
lehnerus2000 17th Feb 2010
Since I didn't receive loads of angry emails, Yahoo didn't automatically send invitations to everyone in my address book (apparently Google did).

lehnerus2000
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NOT True and You're in denial!
i2fun@... Updated - 17th Feb 2010
I have tons of cross over garbage in my Yahoo
Account with Chat from MSN Live. Invites coming
out my ears from my friends list/address book
and many I've never
heard of before!

You don't even have to use Buzz and if you say
you do, then you're full of ****. I have
received no invites except from people I
actually know in Gmail for Buzz. If don't
actually have a Gmail account, why the hell are
you morons claiming this as fact? Google is
going to win this hands down. You don't think
they had their lawyers on this before it
launched? They not Facebook selling your info
and automatically locking you into an account
you can NEVER REALLY CLOSE!!!

They're not Yahoo either in desperate need of
cash, so they make a deal with the devil
(Microsoft)!

In the end this will all be laughable and
whoever they get as a judge on this case will
toss it in a heartbeat! haha... wink
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That didn't happen to me
lehnerus2000 18th Feb 2010
Well it didn't happen to me.

I don't use Yahoo Chat anyway. I had problems with it always trying to turn itself on (It never connected to anyone though). I think that they changed it because when I complained, they told me how to turn it off.

Following their instructions, it turned off and I haven't had a problem with it since (I was sure that I had done what they suggested, before I had even complained, so that's why I think they changed it).

lehnerus2000
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Re: NOT True...
William_P 18th Feb 2010
Yahoo! is not getting any complaints about privacy that Google is, so they must be doing something right. Yahoo! has had this feature for months without a single new article about it.

Yes, you can get spam friend requests, but can easily turn that off.
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just cheap shots
Linux Geek 17th Feb 2010
taken by M$ monkey boy and fed to the media to deflect attention.
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... Uh?
Ceridan 17th Feb 2010
Once aggain you try to deflect towards MS, something that Google did stupidly.

I am not suprised of the Commission of Privacy of Canada's decision to look intro goodle's blunder(they actually sued Facebook btw).

I would have the same stance for every compagny...

dont attack my privacy...


PS: your just frustrated that Google did something stupid and youre trying to deflect the attention towards MS... instead of giving us a good argument for Google's blunder...
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it was no blunder
Linux Geek 17th Feb 2010
sleeper M$ agents instigated the watchdogs agaist it.
  • Flagged
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linux geek
Budster1 17th Feb 2010
grow up and look outside your cave. everything is not the fault of MS. if your cat gets run over by a car, did MS secret agents do that to ? MORON !
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Just check who is buzzing and spreading FUD against google below.
http://redtape.msnbc.com/2010/02/epic-google-may-have-broken-wiretap-law.html
FYI msnbc stands from M$ + NBC criminal association.
This is why I never watch liberals on NBC and check only fair and balanced outfits like Fox News.
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ROTFL!
John Zern 17th Feb 2010
See, you're getting better at trolling! That post actually was funny!
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Message has been deleted.
Cylon Centurion Updated - 17th Feb 2010
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LOL You make is easier with every post - LOL nt
ItsTheBottomLine 17th Feb 2010
nt
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So...
Ceridan 18th Feb 2010
your using an american website news story that talks about US related political stupidity to infer that the canadian privacy commissionner is a ms sleeping agent?...

*sigh* for a selft proclamed geek, your sure are slow mentally to grasp that your own platform of choice IS liberal(Linux is leftsided by nature...)
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you can't connect the dots
Linux Geek 18th Feb 2010
only astute people can see the merits of the limited government and free software and who the real enemies are.
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Errm...
Ceridan 18th Feb 2010
They would do the same for Hotmail if MS do something as stupid...


aka: the privacy fiasco is a blunder that Google repeated(first to do one was Facebook).
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Message has been deleted.
IT_Guy_z Updated - 17th Feb 2010
All this bad publicity that is hitting Google, I absolutely love it! No one could have seen this coming, but we are all glad it did. Now people are waking up to the theft that Google has been doing for years on their private data.
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Youl'd you...
Ceridan 17th Feb 2010
React differently if MS did this blunder?


No, you and Linux Geek are the same, both attacking one compagny and defending your precious "lover"...

Good thing I dont care about corporations... if they do blunders I'll call them out on it... Apple, MicroSoft or Google, all part of the Evil Association of Evil rock paper cisors.

PS: Linux are mushroom therefore I cannot comment on that... yea try to find the reference^^
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Linux are software
IT_User 17th Feb 2010
Get over it.
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in this case..
Ceridan 18th Feb 2010
it's Google...

Unfortunatly Google is a compagny therefore my point stands...


PS: yes Linux is software, i am aware of that.
For the same reasons discussed in the article, I can not utilize Buzz. You can NOT, without my permission use my contacts for your own purposes. I will not be using Buzz and want the option to eliminate it from the menu.
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permission
Turntwo 17th Feb 2010
Well, you give your permission when you sign up for Buzz - you didn't sign up, so you withheld your permission. But to say that you won't sign up because THEN they would do it without your permission is ridiculous - by signing up you gave permission!
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RE: Google Buzz: Privacy concerns
ICUR12 17th Feb 2010
Google has bigger problems than "Google Buzz"

People are waking up to their shady back room deals with the likes of the Chinese goverment, which has now blown up in their face. Their failure to insure the privacy of their userbase, their dis-respect for copyrights on published works and their attitude of the public be dammed.
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Trust is a hard thing to get back
Telexer 17th Feb 2010
It was an obvious, ill-conceived tactic to prime the pump for Buzz to create instant networks. But you are so right -- I don't care to network with half the people in my contact list.
Have a Twitter link here so that we can send out links and comments ...
So what? I don't do any kind of social networking not even an IM, e-mail works just fine for me. Pick up the phone and talk to them!
I don't even Google: mail or search or Office replacement or browser, etc. if I can help it.
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Not a smart move, Google...
chas_2 17th Feb 2010
Contacts are private. It's inappropriate for Google to all of a sudden turn those contacts into leads or anything else. I hope Google straightens up and flies right, but this was not a bright move on their part.
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contacts private
Turntwo 17th Feb 2010
If contacts are so private how come Facebook, LinkedIn, etc all can use your contacts to find people you might want to connect to? From completely separate services no less - at least google is only using the contacts from the SAME ACCOUNT you signed up for buzz with.
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That's pretty recent
TtfnJohn 17th Feb 2010
After being dragged across a carpet or two and a few mudfields during spring breakup by the Privacy Commissioner of Canada over their habit of sharing ALL of their users information with app developers among others. Sounds pretty "sneaky" to me. At the very least irresponsible.
That changed only after Facebook altered their privacy policy to satisfy the concerns of the Privacy Commissioner not just in Canada but globally, as it turned out.
Be as upset with Google as you want but don't put undeserved and unearned halos on Facebook or Twitter.

ttfn

John
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No Halo, just speaking the truth!
windozefreak 19th Feb 2010
nt
...with these LAME social networking sites.

DON'T USE THEM!
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nt
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I was in disbelief when my Buzz...
paul613 17th Feb 2010
...added as a follower someone from whom I had
just bought a flashlight. What, I exchange two,
three emails with someone I don't even know, and
Google thinks I want to be buddies? Thankfully,
the newly deployed Buzz tab (under gmail's
Settings) lets us nip that nonsensical behavior in
the bud.
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This story is now A WEEK OLD. GET OVER IT. I've been
using GBuzz since Day One. Was I happy about the
initial state of 'followers?' Not really. Am I still
using it? Yes, and it's turning out to be a better
and more elegant solution than using others in
concert. For my humble needs.

MEDIA should just shut up about this. We ALREADY know
who pays you guys, you don't have to keep rubbing our
noses in it! Remember too the saying "I don't care
what the papers say about me, so long as they spell my
name correctly."
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Buzz just needs to be shut down
Stan57 2nd Mar 2010
Buzz just needs to be shut down and start from fresh ASKING permission ASKING if you even want it.Everything gained from buzz is forced and its unfair competition to facebook,twitter,myspace because they didn't have a pool of instant members.
So much for do no evil hu!

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