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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Google takes top spot in reputation rankings; Apple, Intel, Amazon close behind

By | May 2, 2011, 5:15am PDT

Google ranked highest in corporate reputation, according to a Harris Interactive survey. Among tech companies, Apple, Intel and Amazon also rated highly.

According to the 12th Annual Harris Interactive U.S. Reputation Quotient survey, Google booted Berkshire Hathaway as the country’s most reputable company. Johnson & Johnson was ranked No. 2 followed by 3M at No. 3. Among tech companies Apple and Intel were ranked No. 5 and No. 6 respectively. Amazon was close behind.

Here’s the top 10:

And the bottom of the barrel:

A ranking above 80 is rated excellent. Sony and Microsoft had scores just above 80. Facebook had a score of 74.12 (No. 31).

Among all companies, the tech sector was perceived positively 75 percent of the time. Retail was No. 2 and viewed positively 57 percent of the time.

Harris’ RQ survey breaks down six reputation areas: Social responsibility, emotional appeal, financial performance, products and services, vision and workplace environment.

Overall, technology companies did well across most fronts. Here’s the recap:

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Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: Google takes top spot in reputation rankings; Apple, Intel, Amazon close behind
superfeel 30th Sep
It's so great that you guys are sticking with it! I've been following the team for some time and am so happy that now (8 months after you posted this) the fire is burning brighter than ever! Way to stay positive and stick with something you love!@ flash watch
I have lost faith in humanity. Google, of all companies? Where are people's heads?
They really do have a policy of not going for profits at the expense of what customers would think was heavy handed. This is also directly related to the founders having voting control so that they can go for the long term profits and not do anything that would impact trust, Google's biggest asset.
@DonnieBoy
Google, trust. I doubt it highly. May they have at the workplace, but not with their consumers. FYI, I consume a lot of google products than you by having 3 phones 2 tablets and 1 chrome OS running in a VM, Google docs, Gmail, AdSense and so forth. Please don't preach about something that you don't have here.
@DonnieBoy

Nice public service announcement for Google.

Google doesn't make anything, and profits off of user's data and their stupidity by clicking ads.

These reports are completely useless anyway since, for example, how does the average person who completed this know what the workplace environment is at any of these companies?

The fact that Google ranks at the top of this list solidifies that theory as well.
@Rama.NET
That was never a metric, so where he got that, I don't know. Google isn't synonymous with "trust"

They didn't even make the top 5 in Emotional Appeal

What I find surprising, (reading right from Harris site) is that Apple is kicking Google's butt in reference to Finacial Performance, yet people chose Google, who's stock hasn't hit close to where they once were.

Google is # 4 in products, yet the hotest selling products in the world from Apple, and they aren't in the top 5?

I don't think this survey counts for much.
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I agree, Mr. Pharaoh
Mister Spock 2nd May 2011
@DonnieBoy
I find it...interesting that Apple was not chosen as most profiatble and most desired, as sales indicate that it the case with Apple.

plain
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@Cylon Centurion 0005
They're a "custom market research firm", meaning that if Google wants to get a good rating, they pay Harris to craft an opinion poll that will benefit them.

How do you think they earn their 184.3 million?
nothing. Google deserves this. They go out of their way to earn the trust of customers.
@DonnieBoy Are you working on your standup act because that was pretty funny.
Amazing blog! Is your theme custom made or did you download it from somewhere? A design like yours with a few simple adjustements would really make my blog jump out. Please let me know where you got your design. Thanks a lot gates millenium scholarship
I got what you say ,and I feel the word you speak is all right. pellet mills for sale
@Cylon Centurion They really do have a policy of not going for profits at the expense of what customers would think was san francisco personal injury lawyer heavy handed. This is also directly related to the founders having voting control so that they can go for the long term profits and not do anything that would impact trust, Google's biggest asset.

Google, trust. I doubt it highly. May they have at the workplace, but not with their consumers. FYI, I consume a lot of google products than you by having 3 phones 2 tablets and 1 chrome OS running chiropractor san francisco in a VM, Google docs, Gmail, AdSense and so forth. Please don't preach about something that you don't have here.
@Cylon Centurion
I feel what you say is good ,and hope you can be better.
@ drum wood chipper
Congratulations Google!!!!
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@DonnieBoy: for example, in financial results Apple should be #1, as well as in "Products and services" and "Vision and lidership".
Google is doing extremely well financially, and also has some very popular products and services. Outgoing CEO Eric Schmidt was top rated. The job that the trio running the company has done is nothing short of amazing.
1) Apple does much better in finances;
2) Apple's products and services are successful on much more consistent level (no glitchy HoneyComb, no no-go GoogleTV, Wave, Orkut, etc);
3) tied with #2, but clearly there is no company that can compete with Jobs' Apple in terms of "vision".
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Where are Comcast & AT&T?
aj74666 2nd May 2011
Are they in a separate section - prehaps titled "Companies too awful to even make the list?"
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Google continues to 'Do Good'
Dietrich T. Schmitz ~~ Your Linux Advocate 2nd May 2011
more than any other corporate conglomerate in the World.
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correction
MacCanuck 2nd May 2011
Google "do know evil" happy

And the next time Fandroids bash Apple over it's paranoid secrecy, try reading Steven Levy's book on Google "In the Plex".

Google also "does know secrecy and paranoia".
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He forgot about the wifi snooping
Bill Pharaoh 2nd May 2011
@MacCanuck
and well as all the other privacy problems.

Not surprising. happy
@Dietrich T. Schmitz ~~ Your Linux Fanboy

Keep telling yourself that, someday maybe there will be two of you that believe it.
another example that there are a lot of ignorant and utter idiots out there.
I'm somewhat surprised Intel did so well. I don't think "Vision and Leadership" when I think of Intel.
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You can infer what you wish
facebook@... 2nd May 2011
If you look at the raw data, the overall improvement in Goldman Sachs (2.54) to Google's (2.56) pale in comparison to AIG's improvement of 8.54. Google does not make the top 10 list for Higest Trust. It's all interesting data points. But, in the grand scheme of things, you learn more about Harris Interactive than any of the customers in their study.
so where does microsoft show up in the list?
@rgoetzke@... just a few points below the top 10. In fact, the top 20 or so companies are within 4 points of each other. There really is no significant difference between #1, #2, #5, #10 or #20.
This just shows how easily people can be fooled. Google is just a machine for distributing spyware. And, in second place Johnson & Johnson is being sued for $billions for contaminated medicines and defective prosthetics.

The na?vet? of the American people is astounding. But then, they did vote for Obama.
@jorjitop But then, they did vote for Obama.
Do not group us all together for that horrible mistake sad
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What IS it about the Gorg?
fjpoblam 2nd May 2011
Is it only a bunch of techies who distrust the Gorg? Has the Gorg actually assimilated the rank and file user? Is resistance futile?

Not too many folks are "binging" things yet. They're still "googling" things. Distrust the Gorg? The Gorg says, another company "is just a click away." (Their way of saying, "Like it or lump it.")

The Gorg is GOOD. Trust me. wink
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attent
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It's so great that you guys are sticking with it! I've been following the team for some time and am so happy that now (8 months after you posted this) the fire is burning brighter than ever! Way to stay positive and stick with something you love!@ flash watch

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