Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Google VP: Google+ is 'more than a social network'

By | November 14, 2011, 5:07pm PST

Summary: Google+ is rolling out to business customers, which might make it a much more useful product overall.

MOUNTAIN VIEW, CALIF. — An overwhelming force changing the world is that the role of consumer technology has eclipsed the enterprise in important ways, according to Google vice president and CIO Ben Fried.

This topic particularly touches on the bring-your-own-device-to-work trend, which is troublesome — at least security-wise — for many IT departments. Nevertheless, even if employees don’t bring their own computers or mobile devices, that doesn’t mean they don’t have an interest in what they’re using for work.

“You can’t ignore the fact that people already know how to use computers,” said Fried, while speaking during a fireside chat at Google Atmosphere 2011 on Monday.

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Fried offered the example that everyone that comes to Google already knows how to use some computer software — meaning they can be productive from the get-go. However, he added that they’re not going to be too thrilled when offered a 4-year-old desktop to work on and told to have fun with it.

“One of the things we’ve discovered is that people are more productive and happier because they’re using the technology of their choice,” Fried continued.

One such way that Google is advertising to enable employees to be productive without little to no training would be Google Apps and, even more so going forward, Google Plus.

Recalling when CEO Larry Page mentioned during the quarterly investors conference call that the “Plus” has shipped,” and now we have to ship the “Google,” Google’s vice president of product management Bradley Horowitz explained that this speaks to a much longer-term strategy.

When Google+ first launched in private invite mode over the summer, Horowitz acknowledged that a lot of people saw it as yet another social networking platform with a profile and a social graph. But, within a couple days, he posited, people had understood that Google built something very different.

“It’s more than just simple coherent gestures and interface mechanisms. it’s something deeper,” said Horowitz.

Citing that Google has already done the basic social thing in the past with products like Orkut and Buzz, Horowitz continued to argue that Google+ is “more than a social network” because Google+ was designed to create a different nature of relationship with users.

Before Google+, Horowitz lamented that there wasn’t a way to understand users in a durable fashion — meaning that there wasn’t really a way to identify users by long-term interests or personal concerns.

But now, Google+ is evolving. While there have been qualms with users and critics about privacy concerns surrounding Google+ (although, to be fair, this really happens to every social platform online), Horowitz asserted that the idea is to know users better to expand the value of other Google products, such as Gmail and Maps.

Furthermore, there’s huge potential for Google+ in the business world now that the social platform is rolling out for enterprise customers, whether it be Circles for grouping team members or using Hangouts for video conferencing.

Although this feature isn’t supported yet, Horowitz offered the example that if one were to share a Google document, wouldn’t it be great to do that simply with Circles?

Answer: Yes, yes it would.

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Rachel King is a staff writer for ZDNet based in San Francisco.

Disclosure

Rachel King

Rachel King has no business relationships, affiliations, investments, or other potential conflicts of interest relating to the content posted in this blog.

Biography

Rachel King

Rachel King is a staff writer for CBS Interactive in San Francisco. Before serving as a contributing editor at ZDNet in New York City for two years, she previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish America Magazine and the New York Daily News, among others. Rachel has a B.A. in Mass Communications and History from the University of California, Berkeley and a M.S. in Journalism from Columbia University, where she served as art director for the student magazine, Plated.

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RE: Google VP: Google+ is 'more than a social network'
Playdrv4me 15th Nov
@klado

I don't think anyone actually deleted your comment. I've had this happen a lot lately. Posts either don't appear, or appear then disappear, or appear minutes or hours later sometimes.
Google+ better do something, because as it stands now, the only thing it has to its credit is having the unintended consequence of advancing Facebook by presenting new ideas Facebook simply copied.

Then when you consider the fumble Google already made with the business pages (see Ed Bott's article on Bank of America), they aren't proving themselves very worthy there either.

I've had a G+ account for a while, but even as a technology enthusiast I rarely find myself using it anymore. It was fun while it lasted.
@Playdrv4me Really zdnet? why delete my comment in response to play? that wasn't spam for god sake... well, screw you.
@klado

I don't think anyone actually deleted your comment. I've had this happen a lot lately. Posts either don't appear, or appear then disappear, or appear minutes or hours later sometimes.

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