Hosted CRM, SaaS tectonic plate shifting

Hosted CRM, SaaS tectonic plate shifting

Summary: In this latest episode of the Dan & David Show, I go solo as David is out with a bad but recovering back.  In this shortened edition I give my take on the busy week in hosted CRM land.

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In this latest episode of the Dan & David Show, I go solo as David is out with a bad but recovering back.  In this shortened edition I give my take on the busy week in hosted CRM land. Salesforce.com customers were subjected to what the company called a "minor" outage, but it wasn't deemed minor by all who experienced it. Nor was salesforce.com willing to provide specific details of the outage. Stonewalling courtesy of Marc Benioff and company. Also this week, shareholders approved the Oracle/ Siebel merging, paving the way for Larry Ellison to get more serious about CRM. The Siebel product will be the foundation of Oracle's Fusion CRM, which will roll out over the next two years. Yesterday, SAP joined the hosted CRM dance with its hybrid "isolated tenancy," which will most likely be isolated to SAP's existing customer base, which is a good sized market by itself. The podcast can be delivered directly to your desktop or MP3 player if you're subscribed to our podcasts (See ZDNet’s podcasts: How to tune in). For more the topics covered during the show, search our blog

Topic: Enterprise Software

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  • InsideSales.com

    The market is flooded with other Hosted CRM application that can provide similar functionality and stability and much lower prices. Most of these other/smaller Hosted CRM applications focus on a niche. The key is to find the reputable CRM that provides the niche functionality you are looking for. I work with InsideSales.com. We provide a Hosted CRM Application that focuses on Inside Sales. We provide tools that are for sales reps that sell over the phone (dialers, inbound screen-pop, message lay down, etc). There are many other CRM applications that focus on different niches.

    The market has many CRM applications. Don?t just choose SalesForce.com because they are large and public. Choose a CRM that fits your company?s needs.
    delkington