Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

HP's Apotheker consolidates power: Livermore steps back, CIO Mott out

By | June 13, 2011, 1:51pm PDT

Hewlett-Packard on Monday reorganized its executive suite so key execs and the company’s biggest units report directly to CEO Leo Apotheker. In addition, Ann Livermore, who led HP’s enterprise services group is stepping down from day-to-day management to become a board member amid a major shakeup at the company.

Among the moves, Livermore’s departure is probably the largest. Livermore has frequently been a CEO candidate, but never made the final cut. Throughout the CEO changes—Lew Platt, Carly Fiorina, Mark Hurd and Apotheker—Livermore continued to find key roles at HP. Livermore has been with HP for 29 years.

Livermore will remain leader of HP Enterprise Services until her replacement is named.

Ray Lane, HP’s non-executive chairman, said Livermore will bring “deep relationships with our most important customers, institutional knowledge of the company and its employees, and insights on the technology industry” to the company’s board.

The reorg is designed to get all customer-facing units reporting to Apotheker. Dave Donatelli, who leads HP’s critical servers, storage, networking and technology services unit; Bill Veghte, executive vice president of software; and Jan Zadak, head of sales, will all report to Apotheker. The HP CEO said that the new reporting structure should improve focus, agility and execution.

HP will also lose Randy Mott, chief information officer. Mott was highly regarded and the company only said that he was leaving “effective immediately.” Pete Bocian, chief administrative officer, is also leaving. HP will replace Mott, but not Bocian.

And finally, HP said Todd Bradley, who leads HP’s personal systems unit, will also focus on China market share expansion. Vyomesh Joshi, executive vice president of HP’s printing unit, will aim to grow market share in India.

Worries about HP’s executive stability has been a recurring them of late. With its reorg announcement, HP appears to be trying to get all the moves out in one shot so it can move on.

Here’s a look at HP’s stock chart for the last year. Apotheker was named CEO in September.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

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Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: HP's Apotheker consolidates power: Livermore steps back, CIO Mott out
tringo007 27th Sep
I was curious if you ever thought of changing the structure of your site? Its very well written; I love what youve got to say. But maybe you could a little more in the way of content so people could connect with it better. Youve got an awful lot of text for only having one or 2 pictures. Maybe you could space it out better? kidney stone
Whatever happens, someone needs to listen to the customer. Maybe that will explain their stock prices being in the basement. For years, I had this fabulous HP printer. It printed tons of pages and the ink cartridges lasted forever. It finally died. Of course, I bought a new HP printer. What a mistake. It is a piece of junk. The new paper feeder never works properly (prefer one without it anyway; just hated paying extra for it). It whirs, clicks, clunks and makes all kinds of noises and three minutes later, spits out a single page. Could someone give me the new definition of SLOW? In the few, short months I have owned the printer, I have purchased over $600 worth of ink. It may be the intention of HP to produce a crappy printer that doesn't last long and eats ink like crazy in order to sell more printers and ink. Let me make my intention clear..I will NEVER buy another HP printer.
@glyndalucas
Huh, this is why blind assessments like this one show how 1% of customers are just bitter with a need to vent to someone. Can't please everyone.
@MarauderX you appear to have the same head in the sand mentality that is destroying HP
Hello @glyndalucas,

I am an HP employee and would love the opportunity to make things right with your printer issues. If you feel comfortable sending me contact information so that I can submit your problem to our customer satisfaction team it would be great to try and turn things around for you. I feel your pain, I've been there myself, but HP has a way to bring this kind of issue to the forefront and address it...I would love to do so on your behalf. Please contact me at your earliest convenience via michelle.tachibana@hp.com. Thanks, Michelle
i used to work for this company. what a sad state of affairs. this happens when corporate greed takes the place of integrity and employee loyalty .
I totally understand why you are no longer working for HP! Really I DO!!!
@ucfcsofu You don't need to get in touch with Leo Apotheker. You need to get in touch with a good mental health professional. Mention paranoid delusion and possible obsessive-compulsive personality disorder (OCPD) when you talk to them.
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I'm really enjoying the design and layout of your site. It's a very easy on the eyes which makes it much more enjoyable for me to come here and visit more often. Did you hire out a designer to create your theme? Fantastic work! apartments for rent in barcelona
I used to work at HP also. Packard is rolling over in his grave. What happened to the "HP way"?
@stuff@... - Carley killed the "HP way"... and it was downhill after that... Hurd had some charisma with Wall St that kept the stock afloat but his continued cuts really damaged the entire product line quality. Apotheker doesn't even seem to recognize what HP business should be about... The spiral continues, and Wall St wizards know the expected end already. It's really very sad so many thousand excellent and creative workers have to suffer at the hands of board room antics. Folks in Silicon Valley have options - other locations are in dire straights for where to go next.
I was curious if you ever thought of changing the structure of your site? Its very well written; I love what youve got to say. But maybe you could a little more in the way of content so people could connect with it better. Youve got an awful lot of text for only having one or 2 pictures. Maybe you could space it out better? kidney stone
SO SAD!! I might shed a tear!
@ucfcsofu Unless your problem with HP is a stuck caps lock key, your really need to get some help of a different sort. You do know that excessive use of exclamation points, all-capitals, putting words in quotes and threatening lawsuits and retaliation are collectively a sign of mental illness, right? (All you're missing are the random use of commas)
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@stuff@... yea, and, you, must, be, a, doctor, lol, clearly, your, as, ridiculous, as, every, OTHER, EMPLOYEE, I, HAVE, DEALT, WITH, THAT, WORKS, AT, HP, THANKS, FOR, THE, "HELP", I, WILL, SURELY, RUN, RIGHT, OUT, & FIND, A DR., AFTER, I, PEEK, OUT, MY, DOOR, 3X, 1ST, AND, LOCK, MY, DOOR, 3X, AND, ONCE, MY, CRAZY, ASS, GETS, OUT, I WILL, HOP, ON, MY, UNICORN, &, FLY, TO, SEEK, SOME, MENTAL, HELP!, lol, !!!!!!!! ANYTHING ELSE U WOULD LIKE TO COMMENT? AHOLE
@ucfcsofu Yes you have to "start" including "random" words in quotation "marks" for no "good" reason, then you will have mastered all of the traits of Internet kookery.
I have to agree. They WERE one of the best.
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I used to love everything HP
leod1961 13th Jun
But now I only buy their printers because it seems that these are the only piece of hardware that works on my opinion. Monitors...no way, too expensive for a brand name, computers...forget it, I have been through three HP laptops over the last three years and they were expensive clunkers....anything else HP is overpriced junk. Thank God for Toshiba and Sony when it comes to laptops. And monitors, I won't give up my Samsungs...yes plural. And as for printers I will have to start looking at Canon.
HP Printers....They "invented" the inkjet, but then just sat and DIDN'T address my problem that occasional use just didn't work 'cause they dried out. I learned to soak them in a snug bottle with alcohol, all kinds of tricks to get them to be useful, alas not worth the trouble. I stick with my trusty old Brother laser. Sure B&W, but nothing like the ink cost of HP - even if I reloaded. The HP laptops... forget it, the IBM oops lenovo Thinkpads are still the queens of my flock. On the rare occasions I've called tech it has been a treat and they still keep getting better and more reliable. Sure some HP products have to be good, but for me naah. Customers need to be valued...
I agree with basically everyone here....What happened to HP? They used design and make some great items. While I still look for HP items, I haven't purchased anything made by them the past 2-3 years. Their laptop line is horrid and their desktops are over-priced. As mentioned above, their monitors are over-priced. Can't say too much about printers, etc. as my older HP items (back when they made quality products) are still working..
Am I the only one thinking "Buy! Buy! Buy!"????

This isn't about ink bottles, this is about HP trimming the fat and Apotheker gearing up to go into battle. Their own phones, their own OS, launching Steve Jobs into the Cloud, Apple wanting to kill off the PC, Intel making an OS, Microsoft porting to ARM... the tech world is starting to get VERY interesting and HP wants its spot in the post-apocalyptic new world order. Fortunes will be made and lost, titans will fall, giants will emerge, the landscape of not only technology but all of entertainment media will likely be changed... I'm excited. It's like an episode of the Vampire Diaries, but less pretty people and chiseled torsos and more sweaty bald pates and turtlenecks.
@jgm@... - The PC is on the verge of extinction anyway, but nobody in HP seems to recognize it - it's a cash cow to them. They force all peripheral suppliers to run zero or negative profits, and then whine when the suppliers threaten to go away or close. They try to milk peripherals to cover their inefficiencies in PC products. Seen any real useful product refreshes in PCs from them lately??? Everything is superficial.
@Willnott Have you seen the netbook-killing DM1-z? I don't know the sales figures, but I know AMD ran out of Bobcat CPUs and the DM1-z is the highest-profile Bobcat-based machine with near-universal rave reviews.

And then there's their line of upcoming cell phones, plus taking on the iPad with their tablet coming out in a few days, promising to put their own OS on all of their products... hardly seems like a company sitting still doing nothing.
@jgm@... - Usually gearing up for battle means bulking up, not thinning down - nuff said???
@Willnott Tell that to a ninja. happy They're jettisoning excess weight. The CEO wants people to report directly to him - that's battle stations, all hands on deck, Captain on the bridge. Twiddling one's thumbs does not require rerigging the corporation to place oneself at the heart of the action with real-time, unfilitered status reports and issuing direct orders on all aspects of the company's functioning. Apotheker's letting slip the dogs of war.
@ucfcsofu Please print this post out and take it to a mental health professional. You're experiencing paranoid delusions and possibly two other comorbid disorders and need to get some help that will relieve the anxiety you are suffering right now.
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@jgm@... BUY BUY BUY! SING IT!On your way to the next "SUPER HERO" convention! Take your own advice because you obviously know more about all of it than anyone else!
Livermore and other HP dinosaurs were "dinosaurs" ... Leo "gets it" ... Randy Mott was personable but ineffective CIO super star ... good to see Leo is cleaning house
@john.alden - he's gonna clean it so well it will be empty - he he... Mass exodus!
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I don't know what happened to HP
terry flores 14th Jun
We still use their servers and storage, they are good machines. But desktops/laptops, printers and services have all been declining for years. Bad engineering, bad quality, and complete inflexibility are now the standard at HP.

Here's how inflexible: I didn't respond to a survey they emailed me about PCs. So a person from HP called up and asked if I would answer the survey over the phone. I said yeah, just jump to the end where you ask me for comments and put in "I buy Lenovo now." The caller hesitated for a moment, then started reading off his script for the first question. I said one more time "None of those questions matter anymore, I gave you the needed information." Another pause, then he went back to the script yet again. I hung up. That's inflexibility - they call and ask my opinion, and then can't deal with the feedback.
no problem trimming fat, if that is what it is. But if this is a race to the bottom, then it is another story.

don't know HP internals but maybe Ms Livermore, or other HP staffers, for that matter, should come to the realization loyalty is a two way street
@BoscoHo - Actually I think it is HP HR who need most to recognize the two way street - they are champions at "cost cutting"..... Ask any HP employee about benefits bleeding ...
It seems to me that HP got too greedy and forgot about the consumer. There are not too many organizations who can/will survive when there are too many chiefs. They just had way too many CEOs, CIOs, CAOs and all the other "Os." There is bound to be a chaotic mess in the midst of all that chief officer crowd because having to pay all of those high rolling bosses, the operations was bound to suffer. I think it's a good move on this guy Apotheker's part to do a major reorganization and get rid of some of those high-rollers.

Like everyone else who has commented, I agree that HP is not what they used to be. I had a few HP computers and they were crap. For instance, I bought a HP laptop once and it only worked for about 2 months before the motherboard died. Of course HP fixed it free of charge since it was still under warranty. But I still had other minor problems with it afterwards, so after about 6 months, I got rid of it and got a Gateway and a Dell. Both have worked phenomenally as a PC should, especially Dell. Dell has awesome PCs. All I have left of HPs products is an All-in-One officejet printer, which is about 8 years old. It prints, scans, faxes, copies, and even prints double-sided. It's an excellent printer and I will keep it until it dies. If/when it dies, I won't get another HP all-in-one because the newer models are crap. When the time comes, I will probably get a Canon all-in-one.
HP is paying for Mark Hurd's 5 year reign; he literally ripped out creative infrastructure at the company, dooming the firm that was once an innovation leader and highly desireable place to work, to just another "me too" iron maker with a totally demoralized workforce. It's unfortunate that Ann Livermore wasn't chosen as CEO in '99; HP would have remained HP and not have to pretend to be its former self. (I bailed out in '09 after the destruction was becoming too obvious...)
@stu210

Yep, Hurd strikes me as the guy you bring in for a year to cut fat. Bean counter extraordinaire. If you just keep him for the year he is awesome.

But cutting is basically all he knows and if you keep him around too long you start losing muscle, tendons, and limbs.
Apotheker brought change, with no value. I have found that calls and emails to HP (even to Apotheker) go unanswered. When people start taking their business elsewhere, I hope Ann will keep the Board focused on why.. POOR SERVICE
HP has become the new GM. Crappy products, poor decisions, cheap over quality. Until HP management, ALL of it, understands that quality and customer satisfaction are the 2 most important parts of the business they will never see a turnaround. I know the one HP laptop I bought was garbage. I went back to Dell, can't be happier.
@SeanBlader "HP expects full year fiscal 2011 revenue in the range $130 billion to $131.5 billion"
"HP announced financial results for its second fiscal quarter ended April 30, 2011. Net revenue of $31.6 billion was up 3.0 percent from the prior-year period as reported and up 1.0 percent when adjusted for the effects of currency. Second quarter gross margins and operating margins were up 1.0 percent and 0.1 percent, respectively, year over year. 'HP executed well and delivered a solid quarter,' said L?o Apotheker, HP president and CEO."

Man I wish *I* were that crappy. Buncha people on here whining that their ink dries too fast, I'm thinking the company must be near bankruptcy, I check it out and it's making money hand over fist. Why oh why do I never learn that the comments on this site are like looking at things through a warped funhouse mirror of anger and extremism?
HP is much more broad than printers and being the leaders in laptops, computers and other hardware. Altering this perception has been hard work, and something that Hurd was also attempting to change in the eyes of the beholder.

Either way, the company will perform for the long term no matter the pressure from this list of comments for immediate results to get my printer fixed.
@MarauderX +1 and AWESOME last sentence!
I worked at H.P. under Livermore. She looks after her immediate reports but forgets who does the real work in the company. She does not have what it takes to be a real CEO. But when has H.P. had anyone serious since Carly?
@davidphillip
Carly? Are you kidding?
You folks are missing the issue here and trust me it has nothing to do with PC's and laptops. Printers yes, the reoccurring revenue is nice. All manufacturing and I believe design comes from ASIA. HP tells them what features they want and they are built to those specs. Odds are HP Invent doesn't play here.
The real issue is Hurd and his constant cuts. Quality manufacturers before, low cost now. Give the new guy time on the personal use stuff.
Let me tell you a story about Carly. I was at the largest annual HP reseller event one year in Atlanta. Carly was the keynote that day. In the morning my USA Today crowed about HP's largest new product offering ever. I read deeper and found they were all Personal use stuff, printers, monitors, etc.
Now the audience was HP's Enterprise resellers. They don't touch this stuff. No margins. But that didn't stop Carly from spending her entire keynote discussing the product launch.
Kind of like a Benz exec talking to his Benz dealers about the great Chryslers to be launched (I know Benz doesn't own Chrysler anymore). Carly had no idea who her audience was and I was told by other HP employees that she does that day after day.
HP makes money at the Enterprise. That?s why Apotheker is here. To win at the enterprise. The team realignment is to do that. I am not an HP employee, never was. And all those I knew that were or are say this is not the HP they knew before either. Thank Carly and Hurd for that.
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Why is Livermore staying?
walteradamson 14th Jun
I don't get why Livermore is protected? She's led an ineffective "services" strategy for a decade. I once went, while a guest, to hear her rally the troops at a major HP Office which she was visiting. It was a load of rubbish about overtaking IBM in services, blah blah. As I walked back I asked the head of the regional Systems Integration and Consulting Group what he was going to differently when he sat down at his desk, as Livermore's vision was on a different planet he he better start moving. He shrugged his shoulders. Why? Because nothing she said made any practical sense or was actionable on the ground. Just fluff and PR. That's my sole direct experience, but observing since I don't see any results except bottom-fishing and fudging the definition of "services" to make things look bigger and better than they are. Pity EDS, but the market is the market. I don't see HP going anywhere fast, especially in services.

Walter @adamson
Great! !! thanks for sharing this information to us!
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