HTC's 'One' big challenge: Courting power users

Summary: Will power users---the ones that will bring Samsung's Galaxy S3 and Apple's iPhone 5 to work in a few months---really bet on the HTC One?

HTC rolled out its One lineup of smartphones---One X, One S and One V---in a bid to put the company on better footing. What's unclear is whether HTC's quad-core One can put the company on the fast track again with power users who may hold out for the latest Samsung Galaxy S3 and Apple iPhone 5.

The once-highflying smartphone maker has seen its sales growth dwindle as other rivals such as Samsung push out thin devices. Before the One lineup showed up HTC was looking beefy relative to other designs. And that's bad news since power users are more likely to bring their Samsung and Apple devices to work.

At the Mobile World Congress (Techmeme), HTC made the following business moves:

HTC's One is getting a good initial response. The problem is this: The Android Ice Cream Sandwich market is crowded. And quad-core is being talked up by Huawei and LG.

Related: HTC: One X and S with Snapdragon S4MWC 2012: HTC unveils the One series in three flavors, two bound for U.S. carriersThe Android game is so hard: HTC yesterday, Samsung today, Huawei and LG tomorrowHTC's Q1 outlook stinks: Is Q2 rebound theory wrong?

According to HTC executives, the second quarter will show the fruits of the One strategy. Analysts aren't so sure. Here's a look at a few of the big issues facing HTC:

  • Quad-core won't count for much in the performance department. Barclays analyst Dale Gai noted:

One X is not the only quad-core CPU smartphone at MWC – LG’s Optimus 4x (by Nvidia Tegra 3) and Huawei’s Ascend D quad (by in-house ARM A9 chip; K3V2) were also announced today. We expect quad core smartphones to offer limited differentiation in terms of hardware performance and price competition to intensify in late 2012.

  • Any lead HTC gets will be short lived. HTC will get a jump with its One lineup, but Samsung's Galaxy S3 and iPhone 5 are a threat in the second half. Morgan Stanley Jasmine Lu said:

We applaud efforts to stay ahead of the competition in hardware design upgrade, focusing on high-quality camera experience and authentic sound on top of a powerful CPU and advanced wireless technology. Yet we believe that HTC will not be able to maintain its lead in most of the key features for more than 1-2 quarters without competitive pricing.

  • Hardware is hard to differentiate. Lu added that HTC's latest improvements are "good but not cutting edge." "Power users might not upgrade their devices" to the HTC with the iPhone 5 and Samsung Galaxy S3 looming.
  • HTC lacks manufacturing scale. Samsung and Apple will launch new phones and hit high volumes. HTC isn't likely to see those economies of scale. "HTC is likely to see reduced economies of scale in manufacturing, we expect its shipments would be only 1/2 or 1/3 of those of Samsung or Apple in 2011 and 2012, and follow a similar story to that of Ericsson from 1999-2003," said Daiwa Securities analyst Alex Chang in a research note.

Topics: Hardware, HTC, Processors, Samsung

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51 comments
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  • HTC needs to focus on getting updated versions of Android on today's phones

    Larry,

    While getting the hardware issues sorted out is important, if the company ever hopes to keep customers, it needs to put intense focus and investment in getting the newest versions of Android on its current line of systems. Why would power users select a phone from a supplier that appears to ignore software updates and orphans many devices that could have supported newer releases of software.

    Apple has proven that it is possible to create a growing stream of revenues for new devices without also leaving today's customers behind.

    Dan K
    dkusnetzky
    • RE: HTC needs to focus on getting updated versions of Android on today's ph

      I agree with this as well. I've got the Rezound and was told by the Verizon reps that the Android 4 update would be coming out in January. Here it is almost March and no Ice Cream for this phone yet. I can't really hold the Verizon rep responsible because he's just going off of estimate dates told to him and I know they have been working on it, and it's probably going to happen very soon, but I went through the waiting games with my original Droid phone as well. I have an upgrade left on my account that isn't going to be used and I think I'll use it for the iPhone 5 if it is released this year and then sell my Rezound on eBay to recoup some of the cost. I'm just tire of waiting for these updates that are too far and few in between.
      readydave1
      • Why do you need the latest version of Android?

        Is your phone working to your satisfaction? Why does everybody feel they need the latest greatest version of software?
        jimr_r
      • ?

        So you're going to sell yiur rezound based on it not getting ics quick enough and you're going to get the iphone 5! You are aware that Apple releases updates to its ios once a year (maybe), right? So you would rather get rid of the very capable rezound and spend more money on a phone that's ALWAYS behind, in regards of capabilities, the competition when its released? I don't understand your logic.
        trob6969
      • That is not a manufacturer issue though..

        Its a carrier isue. The fact that Verizon is taking forever to get the upgrades out doesn't have anything to do with HTC really. I'm guessing that they really want you to get a new Verizon phone with ICS rather than keep your old one and upgrade the os.
        SElizDav
    • ?

      What Apple REALLY has proven is that a company can continuously sell outdated inferior products just based on a percieved image of being 'cool'.
      trob6969
      • Life is hard!

        It's harder when you're stupid.
        GeoffMichael
  • Customer Service

    I agree completely. HTC has focused too much on their Sense interface and not enough on upgrading the phones for users. People don't like spending $500 for a phone that is obsolete by the time they get it activated.
    tommcd64
    • htc's lack of marketing is its down fall

      I disagree. Htc's problem is lack of promoting key features of their phones. The htc rezound has better specs than any phone on the market. It was first to have a 720p HD display and its still the only phone that has a higher pixel density than iphone 4s. Its front cam also records HD video, the rear cam records slow-motion HD video, its shutter speed is almost instantaneous, and contrary to popular belief, sense 3.5 doesn't make the phone slow; in fact, its not just fast but very fast. Although the phone has features that clearly are superior to the other top phones, htc chose only to promote 'beats audio'! Htc's new flagship phones are NEVER obsolete. They are almost always first to bring the latest technology to the smartphone market. Do a spec-to-spec comparison of all htc flagship phones with the top competitors at the time of their release and you'll see. Htc's marketing SUCKS! That's why the competition pulled ahead. It has NOTHING to do with their products.
      trob6969
      • so what?

        how does all this 'best hardware' make successful product when the customer is not convinced they need exactly this piece of soon to be electronic junk?

        By definition the 'product' includes not only design and manufacturing, or even sales, it also includes marketing, support and vision.
        danbi
    • Sense is Nice

      I have a rooted HTC phone with CM7.1 and my gf has one with the newest Sense (3.0? 4.0? Can't remember). Her interface is really nice and has a lot of features that mine lacks.

      If the new Ubuntu interface shown off last week becomes available for the HTC One (and it should, since the hardware is more than sufficient), I'll buy one when my contract comes up for renewal in August.
      daengbo
  • Plastic Fantastic...

    I've never understood why the Samsung Galaxy range are so successful.

    At work, we have a range of htc, Apple and Samsung devices. I personally have the 7 Mozart, Sensation and an iPhone 3GS. I also get to use the Galaxy SII and iPhone 4 and 4S on a regular basis.

    To be honest, the Galaxy is a "plastic fantastic", its hardware might be very slightly ahead of the Sensation (lower screen resolution, but OLED, slightly faster processor), but the case feels incredibly cheap and flimsy.

    Likewise, the iPhone 4 doesn't feel as good in the hand - a lot of our iPhone 3GS users are holding off upgrading, because they don't like the iPhone 4 ("my battery is failing, but I don't like the iPhone 4, I hope that Apple bring something new put soon").

    The htcs feel good in the hand, certainly feeling much more substantial and higher quality than the Samsung.

    @dkusnetzky the Sensation is due for an update in February / March, the Desire HD and S should also be getting it in April.
    wright_is
    • Perception

      If I put a Samsung, iPhone and an HTC side by side I get:
      Thin, light and great display - Samsung
      Pretty, solid and heavy - iPhone
      Smooth, heavy and ..... - HTC

      This is looking at the models available in the ATT store today.
      Nothing on HTC reaches out and grabs you.
      No marketing either. The last HTC commercial I thought was a music player commercial.
      Sad since I really liked my Nexus One.
      rhonin
  • HTC's new phones fail

    The Batteries are way too small. After the Moto Razr Maxx proved you can have a massive battery in a thin phone, all these new quad core, HD screen 4G phones that are being introduced need to compete with that. Being able to go an entire day with heavy use and not worry about your battery is..... priceless!
    tgschmidt
    • Battery

      Yeah I have to agree with you on that one. My HTC (Trophy) is lucky to get 24 hours of normal use.
      radsdau@...
  • HTC

    HTC is also going to non-removable Batterys in most of there new devices. This is a total FAIL. I will buy Samsung next time.
    rdw551
    • Removable batteries vs non-removable

      I'm not speaking for or against any one brand, but one thing I have seen is the one severe disadvantage to removable batteries; if you drop the phone, the battery cover almost invariably pops off and the battery itself falls out more often than not. Now, this might not be a major catastrophe to most of you, but if you don't happen to have a spare on hand (and most consumers don't) then they have to find that battery and hope it wasn't damaged. If it was in the wet--well, that battery may be toast. I've seen this happen with every brand that doesn't seal in their batteries.

      I'm not saying any one brand is best for all people, but to try to claim one concept is best for all people is just as conceited.
      Vulpinemac
      • batteries

        I'm not saying any one brand is best for all people, but to try to claim one concept is best for all people is just as conceited.
        But I am saying that the best phone in the world is Iphone; because Apple never has removable batteries!

        What a JOKE! Not only is your logic flawed: you have NONE!!!
        1) I don't like throwing my $500 phone on the ground.
        2) Especially if the ground is wet.
        3) Of the "few" times over the years that I've dropped my phone. I can only remember once having the battery come out. Because the phone hit a concrete floor at work.
        And NO I've never owned an Iphone; although I have used two; owned by friends. I don't like their size, OS or the premium that Apple charges. But I also won't tell you you have to buy the phone I currently prefer and use daily. And I have used every other phone OS on at least one of my personal phones.
        redwood49931@...
      • One thing.......

        In all the smartphones I have owned, I have found significant battery life degredation around the 18 month mark or less. I like the ability to get a new battery and back to great life.
        rhonin
      • logic?

        @redwood49931

        can't resist, but, which one of those applies to you?
        "1) I don't like throwing my $500 phone on the ground.
        ...
        3) Of the "few" times over the years that I've dropped my phone."

        So you didn't like to throw your $500 piece of electronic junk on the ground, but this somehow happened to you? Imagine, it happens to others as well.

        By the way, lithium-ion batteries do not like to experience deformations. If anything like this happens, it is wiser to just replace the battery, with (hopefully) brand new one.
        danbi