HTC's 'One' big challenge: Courting power users
Summary: Will power users---the ones that will bring Samsung's Galaxy S3 and Apple's iPhone 5 to work in a few months---really bet on the HTC One?
HTC rolled out its One lineup of smartphones---One X, One S and One V---in a bid to put the company on better footing. What's unclear is whether HTC's quad-core One can put the company on the fast track again with power users who may hold out for the latest Samsung Galaxy S3 and Apple iPhone 5.
The once-highflying smartphone maker has seen its sales growth dwindle as other rivals such as Samsung push out thin devices. Before the One lineup showed up HTC was looking beefy relative to other designs. And that's bad news since power users are more likely to bring their Samsung and Apple devices to work.
At the Mobile World Congress (Techmeme), HTC made the following business moves:
- It cut down the numbers of models. See CNET: 'HTC One' brand, Sense 4.0 hearken new phone strategy
- HTC is focusing on quad-core processors in a bid to leapfrog both Samsung and Apple by roughly two to six months;
- The company honed its camera and audio features. CNET: HTC One X is HTC's quad-core, ICS, Beats Audio powerhouse (hands-on)
HTC's One is getting a good initial response. The problem is this: The Android Ice Cream Sandwich market is crowded. And quad-core is being talked up by Huawei and LG.
Related: HTC: One X and S with Snapdragon S4 | MWC 2012: HTC unveils the One series in three flavors, two bound for U.S. carriers | The Android game is so hard: HTC yesterday, Samsung today, Huawei and LG tomorrow | HTC's Q1 outlook stinks: Is Q2 rebound theory wrong?
According to HTC executives, the second quarter will show the fruits of the One strategy. Analysts aren't so sure. Here's a look at a few of the big issues facing HTC:
- Quad-core won't count for much in the performance department. Barclays analyst Dale Gai noted:
One X is not the only quad-core CPU smartphone at MWC – LG’s Optimus 4x (by Nvidia Tegra 3) and Huawei’s Ascend D quad (by in-house ARM A9 chip; K3V2) were also announced today. We expect quad core smartphones to offer limited differentiation in terms of hardware performance and price competition to intensify in late 2012.
- Any lead HTC gets will be short lived. HTC will get a jump with its One lineup, but Samsung's Galaxy S3 and iPhone 5 are a threat in the second half. Morgan Stanley Jasmine Lu said:
We applaud efforts to stay ahead of the competition in hardware design upgrade, focusing on high-quality camera experience and authentic sound on top of a powerful CPU and advanced wireless technology. Yet we believe that HTC will not be able to maintain its lead in most of the key features for more than 1-2 quarters without competitive pricing.
- Hardware is hard to differentiate. Lu added that HTC's latest improvements are "good but not cutting edge." "Power users might not upgrade their devices" to the HTC with the iPhone 5 and Samsung Galaxy S3 looming.
- HTC lacks manufacturing scale. Samsung and Apple will launch new phones and hit high volumes. HTC isn't likely to see those economies of scale. "HTC is likely to see reduced economies of scale in manufacturing, we expect its shipments would be only 1/2 or 1/3 of those of Samsung or Apple in 2011 and 2012, and follow a similar story to that of Ericsson from 1999-2003," said Daiwa Securities analyst Alex Chang in a research note.
Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.
Talkback
HTC needs to focus on getting updated versions of Android on today's phones
While getting the hardware issues sorted out is important, if the company ever hopes to keep customers, it needs to put intense focus and investment in getting the newest versions of Android on its current line of systems. Why would power users select a phone from a supplier that appears to ignore software updates and orphans many devices that could have supported newer releases of software.
Apple has proven that it is possible to create a growing stream of revenues for new devices without also leaving today's customers behind.
Dan K
RE: HTC needs to focus on getting updated versions of Android on today's ph
Why do you need the latest version of Android?
?
That is not a manufacturer issue though..
?
Life is hard!
Customer Service
htc's lack of marketing is its down fall
so what?
By definition the 'product' includes not only design and manufacturing, or even sales, it also includes marketing, support and vision.
Sense is Nice
If the new Ubuntu interface shown off last week becomes available for the HTC One (and it should, since the hardware is more than sufficient), I'll buy one when my contract comes up for renewal in August.
Plastic Fantastic...
At work, we have a range of htc, Apple and Samsung devices. I personally have the 7 Mozart, Sensation and an iPhone 3GS. I also get to use the Galaxy SII and iPhone 4 and 4S on a regular basis.
To be honest, the Galaxy is a "plastic fantastic", its hardware might be very slightly ahead of the Sensation (lower screen resolution, but OLED, slightly faster processor), but the case feels incredibly cheap and flimsy.
Likewise, the iPhone 4 doesn't feel as good in the hand - a lot of our iPhone 3GS users are holding off upgrading, because they don't like the iPhone 4 ("my battery is failing, but I don't like the iPhone 4, I hope that Apple bring something new put soon").
The htcs feel good in the hand, certainly feeling much more substantial and higher quality than the Samsung.
@dkusnetzky the Sensation is due for an update in February / March, the Desire HD and S should also be getting it in April.
Perception
Thin, light and great display - Samsung
Pretty, solid and heavy - iPhone
Smooth, heavy and ..... - HTC
This is looking at the models available in the ATT store today.
Nothing on HTC reaches out and grabs you.
No marketing either. The last HTC commercial I thought was a music player commercial.
Sad since I really liked my Nexus One.
HTC's new phones fail
Battery
HTC
Removable batteries vs non-removable
I'm not saying any one brand is best for all people, but to try to claim one concept is best for all people is just as conceited.
batteries
But I am saying that the best phone in the world is Iphone; because Apple never has removable batteries!
What a JOKE! Not only is your logic flawed: you have NONE!!!
1) I don't like throwing my $500 phone on the ground.
2) Especially if the ground is wet.
3) Of the "few" times over the years that I've dropped my phone. I can only remember once having the battery come out. Because the phone hit a concrete floor at work.
And NO I've never owned an Iphone; although I have used two; owned by friends. I don't like their size, OS or the premium that Apple charges. But I also won't tell you you have to buy the phone I currently prefer and use daily. And I have used every other phone OS on at least one of my personal phones.
One thing.......
logic?
can't resist, but, which one of those applies to you?
"1) I don't like throwing my $500 phone on the ground.
...
3) Of the "few" times over the years that I've dropped my phone."
So you didn't like to throw your $500 piece of electronic junk on the ground, but this somehow happened to you? Imagine, it happens to others as well.
By the way, lithium-ion batteries do not like to experience deformations. If anything like this happens, it is wiser to just replace the battery, with (hopefully) brand new one.