Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

iOS 5 breaks down upon arrival for some mobile users

By | October 12, 2011, 1:10pm PDT

Summary: iOS 5 is here…at least for some iPhone, iPad and iPod touch owners.

Excitement swept the Interwebs in the last few hours or so as iOS 5, the highly anticipated latest version of Apple’s mobile operating system, was finally released.

And for some iOS users, that excitement has been swept away and replaced with frustration. In case you’re afraid that it might be just you who is getting an error message about your phone and an internal error, don’t worry — it’s not you, it’s Apple.

The Twitterverse is being bombarded with Tweets from angry iOS users who so badly want to upgrade their mobile devices to take advantage of Find My Friends, the Apple Newsstand, iMessage, and much more. ZDNet’s Ryan Naraine has been tweeting about a number of different attempts he’s tried to get the upgrade to complete successfully, but so far it seems to be futile.

At this point, the best advice we might be able to offer is you is to hold off and not bother with the iOS 5 upgrade until later today or even this week. It’s possible that Apple just can’t handle all of the upgrade requests immediately — or there is something else that is foul here.

Are any of you who are trying to update to iOS 5 incurring any problems? Better question: Has anyone been able to install iOS 5 successfully? And if so, how did you do it!?

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Topics

Rachel King is a staff writer for ZDNet based in San Francisco.

Disclosure

Rachel King

Rachel King has no business relationships, affiliations, investments, or other potential conflicts of interest relating to the content posted in this blog.

Biography

Rachel King

Rachel King is a staff writer for CBS Interactive in San Francisco. Before serving as a contributing editor at ZDNet in New York City for two years, she previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish America Magazine and the New York Daily News, among others. Rachel has a B.A. in Mass Communications and History from the University of California, Berkeley and a M.S. in Journalism from Columbia University, where she served as art director for the student magazine, Plated.

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RE: iOS 5 breaks down upon arrival for some mobile users
languru@... 28th Oct
Attempted iTouch 64GB Gen4 update on Windows 7 Ultimate 64-bit and failed miserably. Backup would complete, iTouch would reboot to recovery mode and interface (only USB device, iTunes 10.5 updated) couldn't find the iTouch. So I tried my iPad on Vista 32 Biz, worked exactly as documented. Brought over the iTouch, it finished up fine too. YMMV.
NO LUCK Here
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@JamesKelley8 It took me a few tries and a little delving into the Apple help system. Turns out it was indeed Apple's servers, most likely being overwhelmed. I did the usual, restart, detach all other USB items except my iPhone. After a bit I was able to get through and upgrade both my iPad and iPhone.
The downside to the whole thing, other than the mild inconvenience is that in doing a 'restore' to my iPhone I effectively bricked it until Apple's servers came back up to speed. Perhaps taking a look at how that whole thing is done so that if there's a dark spot in the iCloud we don't end up with bricked iPhones. That veers from inconvenient to downright dangerous if that's the only phone you have (that's my position).
Glad to report that as of now, about four hours after my first attempt, both my iPad and iPhone are up and running iOS5 with no issues. If one delves into the error message you're taken to an Apple website page that explains it all pretty well. It doesn't take much interpretation to realize it's Apple's servers bogging down. Success in the end. Oh, and I didn't spend that whole time hunched over my keyboard sweating. I let the stuff cook on its own a bit and had dinner. Actual time addressing the issue probably wasn't more than an hour.
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Only 4 hours of troubleshooting?
toddybottom 12th Oct
@dheady@...
Oh, that is great news.
Same here - tried for a few hours - bricked the iPad 2 but finally got it restored. Apple TV failed several times too. Lots of updates for Mac OS X Lion as well. Thank goodness it is all done now.
@toddybottom Typical stupid hater response, take the 4 hour from start to finish comment and complete ignore the comment actual time spent addressing the upgrade was an hour.
@dheady@...

the upgrade for IOS5 and others does not run on the cloud
@dheady@... If the restore completed when the server bandwidth recovered then it wasn't really bricked. Bricked=unrecoverable (in the book of definitions between my ears.)
I've spent less time than that on more than 3 years worth of Windows updates + updating malware definitions + defragging + registry cleaning. You spent that in 1 day. I spent at least 4 hours dealing with the mess that is the iOS 5 upgrade.

Just wanted to put some perspective on this considering how often we hear that the TOC of Windows is so high because of all the maintenance that needs to be performed.
@dheady@... The up date changed the name of my ipad from BobsiPad to iPad. Now it seems that it is not recognized by iTunes. What can I do?
@dheady@...
Did the upgrade overnight, unattended, no problems. I don't know how long it took but in the morning my iPhone was ready to go...
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Finally..... I think
rhonin Updated - 13th Oct
@JamesKelley8
Finally got it installed.. kept locking up when walking you through the Location / Apple ID and other steps.
iTunes is stuck at "restoring apps" but not doing anything.
Been at this for 2+ hours now. Hoping things get better as the updates slow.

I say "I think" because I am seeing significant lag between selecting/swiping and a response on the screen.
This has been the worst yet.....
Will update.....
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Double Check
rhonin 12th Oct
@rhonin
After you update, verify all of your settings.
I found that iOS5 turned on a lot of things I have turned off.
Numerous alert, Facetime, Notification, etc....
Dissappointed in the wifi sync, it syncs to a specific pc on my wifi network, if the pc is off, no sync - wow plain

more to come.....
0 Votes
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Even more interesting....
rhonin Updated - 12th Oct
@rhonin
I am now getting "network is down" error when trying to update apps.
Finding some apps can no longer be placed into folders.
After a couple of reboots, the lag is better when executing but still very noticable.

btw it is an i4 16gb ATT with 70% free......
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What else.....
rhonin Updated - 12th Oct
@rhonin
It added to my weather location, of course picking the wrong one had to turn "Local Weather" off.... sigh.....
I am also finding I have lost apps - ex: 2 of the 3 iWorks apps are no longer on the phone.... time for an inventory check,

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After a few hours....
rhonin 13th Oct
@rhonin
Okay....
Have upgraded to iOS5, restored to Factory setting, restored again...... it's working but not thrilled at all.
Compared to previous upgrades, iOS5 feels like I am wading through mud.
There's no snap, zip, zing, speed, etc......
Holding off on my iPad2 till I see if there is a better way to handle this....
@rhonin I had to go back to the phone to finish the setup before the restore would complete.
@rhonin
It worked on my iPad 2 and 2 iPhones, but it deleted all my apps on the iPhones. I had to reinstall them all which took time. iTunes claimed it was restoring the apps, but it didn't. Other than that everything seems to be working fine.
@rhonin
Took it in today (i4) to my local GB...
The folks there with issues was amazing shocked

Anyway, the resident "genius" who helped me with my slowish (is that a word?) phone confirmed that some of the issue with my phone was due to issues with the iCloud.
Turned off all the iCloud stuff, rebooted the phone and it was noticebly faster... still think its slower than 4.3.3...
The iCloud thingy having that kind of impact I would not have guessed.
Seeing numerous other "annoyances" with it and will see what I can do to work around them...
Biggest 2; swoosh sound is back when sending texts grrrrrr, and notices will pop into the middle of some apps, but not others, even thought I have it turned off....

sigh..... pita.
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bigest Issue
tomam 14th Oct
@rhonin
The real issue here is if you have dozens of apps the restore takes a lot longer. It's not that Apples servers are slow it's pushing 30 GB of apps at one time over USB. People aren't used to their devices being usable during sync's and the first sync nothing works because the apps won't run until the date sync after the app restore happens. (apps without data will run, but alot look broken.)
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End Game....
rhonin 14th Oct
@rhonin
iOS5 installed on all but one device...
3GS - put it on, restored to 4.3.3 - was too slow on 5
i4 - Still having issues - after GB help and resets/reinstalls the phone still lags... not a happy camper...
iPad2 - came out okay at the end... had to reinstall almost everything and lost all personal info.

Score: failing grade for iOS5 upgrades. Did not have a single error free upgrade.

But..... I am now a happy camper. My SGS2 came and this phone freakin' rocks!!!! Blows my i4 away by a looong shot in all areas. grin
I got it into my iPad 1 last night, no problem--though it was a very lengthy process. I had begun to wonder if it had stopped working, but it eventually finished.
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Awesome
m0o0o0o0o Updated - 13th Oct
It just works for me. Sorry the rest of you are having problems I like iOS5.
@m0o0o0o0o Me too,but an installation process was too long
@JamesKelley8

One attempt. 30 minutes or less to download. backed up, installed, restored in about 30 mins. I did my phone and my wife's phone in about an hour. I did this around 10 pm central timezone.
To all: I've upgraded iPhone 4 without any problems. It took more then an hour but without any problem. I upgraded iTunes first
@JamesKelley8
I initially had problems, until I rebooted my laptop after installing iTunes 5.0. Once iTunes was updated, and I rebooted my computer it worked fine. Apples servers did seem a bit slow to respond likelydue to heavy traffic.
I have an iPod Touch 4th Gen and an iPad Wi-Fi/64 1st Gen. The iPod update was easy and straightforward. It took about 20 to 30 minutes and seems to be working properly. The iPad on the other hand is a different story. I first tried using the "Update" button in iTunes. After a few minutes I received an error message (3200 - unknown error). I tried again and got the same error. I then tried to do a full restore and received a message that my iPad cannot be restored. After a few tries, I gave up and decided to try again this morning. Progress is very slow, an hour and twenty minutes and counting, but it seems to be working. I think persistence and patients may be the keys here.
@JamesKelley8 It took a while to install everything on both the IPad and Ipod. It looked like I had lost my Kindle Reader but after re-installing on the IPad, I touched the screen and Amazon gave me back my latest, complete with exact page where I had left 2 days ago...
@JamesKelley8 No problem at all... upgrade went smoothly and perfectly... was even faster than I expected. I did it on my iPhone 4.
@JamesKelley8 I was able to get the update along with my brother. Waited until about 2am when I attempted, I guess working nights paid off. Also the features are pretty nice; split keyboard, IM works nice along with the picture sharing. Maybe we got lucky, but we all knew that it would be a mad rush to get the update....so we have to be patient. Tomorrow I pick up my iPhone 4s, hope it comes preloaded with the update or I'll be waiting to the wee hours of the night. Best of luck my fellow Applers.
@JamesKelley8

This isn't the only problem - it's deleting Apps, Music, and Data
@YouCanDoItAgain But it restores it after your installation process is complete
I connected my iPod Touch 3 to my iTunes 10.5 on my PC as usual, several times since the 12th of Oct. 2011, but never did get the notification to install the new iOs5 !!!
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@JamesKelley8

I went through these posting and didn't find my solution. So, to save some a lot of reading. Here is a solution that I found after about four tries to install it yesterday.

Just prior to the fourth try, I had a new thought. Are my apps still running? Sadly, I'd thought all my apps were shut off - through a reboot, etc which I generally do prior to installing a new system. Alas it wasn't to be.

All my apps were running and that was the apparent problem (in my instance) because once I shut them down - the installation did not even hiccup! I did the same on my mom's iPad and that was the solution.

Moral, make certain all your apps are not running!

Shame on Apple for not advising this! Shame on me if I missed that advice!
Are things already falling apart now with Timmy at the helm?
@Qbt Are you for real? There are millions of people trying to do this all at once.
@cartman00000001

And the excuse is..........
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Same old Same old
oncall 12th Oct
Every major iOS update. Same server overload issues, same blog articles, same trolls.
@oncall Well, this is the first time I have gone through this and honestly, it is like Amateur Hour at the comedy club!

how many computers are running Windows? they never choke like this getting updates...

Here's the worst damn part, I get the files but, It cannot verify the restore with Apple! Why can't Apple's servers handle the validation, MS validates all their stuff for Genuine Advantage without issue!
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Thus far
oncall 12th Oct
@Peter Perry

One iMac and one iPhone 4 updated without a hitch, now in the middle of updating the iPad 1. Of course I waited until after dinner to start, patience pays off again happy Now I won't applaud Apple here, it's undoubtedly having server load problems. I will excuse you "newbies" for not having a clue, better luck next year.
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Yes, shame on the newbies
toddybottom 13th Oct
"I will excuse you "newbies" for not having a clue, better luck next year."

How dare we listen to what Apple tells us.
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"Amateur hour at the comedy club"
vulpine@... 13th Oct
@Peter Perry: Yup, that's exactly how I would describe so many of these people who rush to be first, then complain because it takes a little more time than they think it should. Remember, patience is a virtue.
Took me a few tries but I decided just to wait a couple hours in case it was the server. That seemed to work fine for me.
I thought Apple was supposed to "just work"?
@Cylon Centurion
Never thought I would hear agreement from you...
mold, now.
@Cylon Centurion from apple: "You're dowloading it wrong!"
@Cylon Centurion

+1

All my Apple lover friends keep telling me that..."it just works"

What about Apple's slogan: "Why get a new PC and just upgrade your computer, when you can get a Mac and upgrade your entire computer experience?" What happen to my experience?
ooooooooohhhhhh yea! after almost 2hrs of constantly hitting the update button and getting the internal error message, I've FINALLY got IOS 5!
Attempted iTouch 64GB Gen4 update on Windows 7 Ultimate 64-bit and failed miserably. Backup would complete, iTouch would reboot to recovery mode and interface (only USB device, iTunes 10.5 updated) couldn't find the iTouch. So I tried my iPad on Vista 32 Biz, worked exactly as documented. Brought over the iTouch, it finished up fine too. YMMV.

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