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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

iPads in the enterprise: Pondering the headaches

By | October 18, 2011, 3:00am PDT

Technology execs are toting iPads and trying to figure out how to deploy them en masse, but there are significant issues to ponder.

In various talks Monday Gartner analysts highlighted a series of gotchas that need to be considered before jumping on the enterprise tablet bandwagon. Among the key issues:

Apple iPads and tablets may require a Microsoft license. Even user-owned devices may require a license for things like accessing Microsoft servers and running Office and Outlook. How does Microsoft play a role in iPad licensing costs? There are two licenses to server access—Direct Client Access Licenses and User Client Access Licenses. If you’re license is device based iPads will acquire new licenses. User owned iPads may have roaming rights under software assurance or virtual desktop access programs, but there are multiple licensing items to ponder.

Securing iPads and tablets may require new skills.
Some tips include wiping a device after 10 unsuccessful password tries, making sure enterprise applications are Web and server based and require employee owned devices that access sensitive data be managed by the company.

Formatting.
The data from a Windows program to an iPad converts well, but the formatting is off. Companies need to review all corporate document and slide deck templates to address fidelity issues between platforms. These templates are critical given that corporate docs and slides are often branding devices in the field.

Companies need to come up with consumption policies and new ways to present information. Data and content will need to be presented to various tablet-toting groups differently. For instance, sales people may want information delivered one way, but the board wants something different. Field support workers will need data delivered in another format on the tablet. To reach those groups, companies will have to become more about multimedia information production.

Hosted virtual desktops don’t solve everything. You may think that hosted virtual desktops and bringing legacy apps to a tablet is a good move. However, screen size is an issue and apps designed for the mouse and keyboard are clumsy in a touch interface. Gartner’s upshot: Moving iPad users to Citrix or VMware solves security and manageability problems, but introduces other problems.

Apple isn’t an enterprise player. Forget about global contracts, nice discounts and group accounts. Individual iTunes accounts can be a tracking disaster at a large company.

Related:

Apple in the enterprise: The road forward

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Topics

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: iPads in the enterprise: Pondering the headaches
winski 24th Oct
@MobileAdmin
I appreciate you posting your real-world experience. It's nice to read, as opposed to 99.99% of the other posts on this site that are either "Apple Fan Boys Suck" or "Apple=God".
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SECURITY
Tim Acheson Updated - 18th Oct
Is this another attempt by ZDNet to play-down the issues and concerns surrounding the iPad?

I am curious as to why security, as one of the most serious concerns, has been overlooked as usual.

Security on iPad (more accurately, the lack of it, along with the fact that it is new and unproven) deserves a whole entry in this list under the title "SECURITY".
@Tim Acheson
Don???t make me laugh. happy
@Mikael_z Let me know when an iPad can support multiple user profiles, 2 factor authentication from wake up, etc etc.

That's why most iPads don't connect to the corporate LAN but go via guest WiFi in most Enterprise networks I come across.

Sent from my iPad 2
@Mikael_z
http://www.microsoft.com/security/default.aspx

It complements your link proving that Apple gets the enterprise.
@Tim Acheson check this tablet i think this will be the best tablet and it can beat the iPad 2 http://www.technologyfazer.com/htc-flyer-tablet-review.html
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Living it
MobileAdmin 18th Oct
Having deployed hundreds of iPads (Fortune 100 Co) I will attest the single biggest headache is the need for iTunes both for activation, upgrades and AppStore.

Thank god iOS 5 removed the iTunes activation / upgrade need (but thanks Apple for the awful iOS 5 upgrade issues) but you still need iTunes if you need to create and manage the iTunes account. They need to move all iTunes management to the web.

You need to decide how you are going to manage iPads and if you care about App management. There are issues on both sides.

Side 1 - Like other corporate liable devices you wish to manage the device and software users install on it. Corporate devices have a fully paid iTunes account tied to a corporate credit card. Issues here:

- Lack of corporate account to attach to each iPad. So you will need a separate iTunes account for each iPad, you could do 5 iPads per account but then you will lose any purchasing optics so IMO the 1-1 ratio has benefits.

- iTunes account management requires iTunes for the creation and billing detail

- iTunes needs an email address, do you use your corporate one (iTunes has been hacked multiple times) or manage a secondary email address used for iTunes?

- Apple has Volume license program now but you cannot track Apps or redeploy Apps if an employee leaves. It's basically a gifting setup and the App is now "owned" by the iTunes account you give it to. So if iTunes account gets a host of paid Apps you will need to keep track of the Apps associated with it and redeploy the whole account if its reused, all Apps in tow.

Side 2 - Put all iTunes on the employee. They use their own iTunes account and either foot all Apps or you manage a reimbursement of Apps deemed needed for business.

Issues:

- Lose all App management
- Mix of corporate liable hardware and personal usage is sticky. What occurs if a user App makes the rest of the device unusable?

Another option we explored was via our MDM (most support this control) is turn off AppStore after installing the business sanctioned Apps. This basically cut the appeal for iPad for users who surprisingly feel entitled to use a corporate resource for their own needs. I'd say the split is 75% personal usage / 25 % business related.


I'm not even going to get into the compliance / security concerns of Apps / cloud storage of business data on the device that you will have to deal with from a DLP perspective. Hopefully you have a MDM in place and you can apply the basic security controls (password, remote wipe etc).

With over 300 iPads now we've learned some lessons and I applaud Apple for the API's they have released for MDM's to snap into. The tricky part is understanding you will not be able to lock down any iOS device as much as you likely would a corporate laptop as there is a strong personal usage factor people associate with it.

A good start to supporting iPad would be a BYOD program and force the purchase of the device onto the employee so the demand will be less, then you just need to manage the security aspect.
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FUD time again?
Mikael_z Updated - 18th Oct
@MobileAdmin
Its all here for all the iPad fans, including distributing enterprise apps for iOS devises:
http://www.apple.com/support/ipad/enterprise/

I think there are a lot of people feeling threatened by the Apple tsunami, like an unstoppable force now making serous inroads to the enterprises. Tremble all IT staffs who are depending on the MS echo system!
@Mikael_z,
You just posted a link to an Apple site for the "enterprise". Have you ever used those applications or followed the whitepapers available there? How they compare to BB Enterprise Server or Microsoft System Center? BTW, have you noticed that part of the documents are based on have Microsoft Exchange w/ ActiveSync. It looks like Apple needed help to make iOS connect to enterprises backend, don't you think?
@Mikael_z

What does your link have to do with anything I posted? I'm on the damn Apple Enterprise mobile council so yeah I think I know what I'm talking about.

Apple's issues are not related to connecting to exsisting infrastructure as they have made nice progress to allow this with little work. The issues are related to the AppStore which is consumer / credit card based does not meet the needs of a large scale corporate liable iOS deployment.

Even Apple Care has some major holes compared to say HP or Dell's enterprise support plans.
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Thanks for posting that link
toddybottom 18th Oct
@Mikael_z
I was honestly going to post it myself as proof that Apple gets the enterprise but you beat me to it.

Thanks.
  • Flagged
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Good Job Mikael
UrNotPayingAttention Updated - 18th Oct
@Mikael_z

You posted a link to back up your argument... a link to Apple's website talking about how great they are in the enterprise.

...what? do you work in Apple's marketing department?

You citing Apple about how great they are is exactly like listening to a anti-virus company telling us how much we need anti-virus... there's a bit of conflict of interest/ motive there...

And, make no mistake... of all of the posters I've seen here on ZDNet, MobileAdmin knows his ****. From iOS, to Android, BES to Activesync, devices to apps to security... when he speaks, you would do well for yourself to listen.

It is obvious from his posts that he knows what he's talking about, and he has the experience of deploying pretty much all that's out there (whether he wanted to or not). And he doesn't offer up fanboy BS, instead real world experiences and advice ...ya know, instead of just posting a link to Apple.com

He is one of the few posters on ZDNet that actually offers something productive... sometimes moreso than the 'journalists' at this site.

Maybe one day you'll sober up off of the kool aid.
@MobileAdmin I really wish Apple does not hear to Admins like you and screw the iPad experience for the rest of us. iPads in enterprise is in-evitable and there would be many SMBs that would come in and fill the void left by Apple.
@browser.

How are large enterprise controls screwing anyone? If your company doesn't need to leverage them then don't use them? For a large scale iPad deployment you need the proper management if you want to manasge the devices. I don't think anyone wants to entertain a free for all using company credit cards in AppStore/iTunes. I wish we lived in a perfect world and employees did the right thing but time after time its shown employees do the easiest thing, security and compliance be damned.
@browser.,
Instead of blaming the administrator, why don't you blame Apple for not having an enterprise management application for iOS devices? MS and Blackberry have their solutions running in business/enterprises worldwide. Why Apple don't have a solution for their product?
@MobileAdmin

Wow, what a great, informative response from someone who obviously knows what they are talking about... That's the first time I've read anything but hype or haters that instantly reject iAnything, thank you!
@MobileAdmin

To all - thank you for the kind words. I don't often post for the sake of arguing. I want great debate and discussion of mobility (at the enterprise level). I have read countless articles on why enterprise should do this or that but they never have much real world examples or get in the weeds and tell you how it is.
@MobileAdmin

Great post.

Thanks
@MobileAdmin
I appreciate you posting your real-world experience. It's nice to read, as opposed to 99.99% of the other posts on this site that are either "Apple Fan Boys Suck" or "Apple=God".
I'm an unashamed Apple Fanboy (well, maybe a bit old for "boy") and through my enthusiasm we've been through the iPhone/iPad process on a very small scale.
That confessed, I endorse all of the comments of MobileAdmin. Apple have conveniently ignored the corporate issues and making the devices, iTunes and App Store the employee's responsibility is the only workable way right now. Re-imburse employees for direct business-related costs, and pay an allowance or help fund the purchase, but it just doesn't work in volume.
Apple have conveniently ignored the corporate issues and making the devices, iTunes and App Store the employee's responsibility is the only workable way right now. Re-imburse employees for direct business-related costs, and pay an allowance or help fund the purchase, but it just doesn't work in volume.

@lifeboat1

+ 1

MobileAdmin brought up some good critical points without resorting to the bashing fanboys like @toddytroll engages in.

Apple still has a lot of work to do.
Win 8 tablets will rules the enterprise. Anybody with business sense won't deploy apple products at work
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<snicker>
rag@... 18th Oct
@owlnet Keep drinkin' that MS Kool-Aid.
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What Win 8 tablets?
ScorpioBlue Updated - 18th Oct
You mean the science fiction 2 - 3 years from now?
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RE: iPads in the enterprise: Pondering the headaches
LoverockDavidson_-24231404894599612871915491754222 18th Oct
Companies need to come up with consumption policies and new ways to present information. Data and content will need to be presented to various tablet-toting groups differently.
This is suggesting that companies come up with a new way of doing things just to accommodate the iPad. That has failure written all over it. You don't plan around the iPad, you plan your business first then see if the iPad has anything to offer which it most likely doesn't.

The biggest problem with having this in the enterprise is the CEOs with their iPads who bought them and they don't know why they did. They just wanted to have the latest gadget and are now trying to justify the purchase.
@LoverockDavidson_
If management says the IT resources will support the iPad, than they will either support the iPad or find another job. It is as simple as that.
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RE: iPads in the enterprise: Pondering the headaches
LoverockDavidson_-24231404894599612871915491754222 18th Oct
@B.O.F.H.
And that is why the business will fail. Forcing IT to support the iPad when the iPad doesn't bring anything to the business.
@LoverockDavidson_ While I basically agree with you, the line "this is willed where what is willed must be" comes to mind.

When the CEO/CFO or other person with "officer" in their title is the one buying the tech toy, some level of support from IT gets provided for the device.

You are unfortunately correct, that if companies invest enough resources in tasks which don't further the business, they will ultimately fail.
@LoverockDavidson_: Although it IS a good principle.
It's the whole reason every sane webdesigner today is expected to have stripped out all design out ot the HTML code and shoved it into CSS. It just makes more sense to separate design and content, it's just easier to get things done and get them done *right* that way.
And since CSS can be device-type specific, you can have the same content (HTML & JS = articles, basic site functionality etc) and still have it look good on both tablets and desktops.

The first office package that does the same (in a good way) for documents (including spreadsheets) will get a very loyal user right here!
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Do you people have anybody that reads this stuff before posting - or do you just type it in and hit ENTER?

"If you???re license is device based iPads will acquire new licenses."
Whenever I read a technical article and come across blatant grammatical errors such as "If you???re license is device based iPads will acquire new licenses." --( two grammar errors in an 11 word sentence ) I tend to not take these very seriously. Shame on you CNET and Larry Dignan. Where are your editors? I stopped reading after that, which is too bad because you "might" have had a good article.
I bet most will wait for Win8 tablets.
@bradavon
Lowes, Sears, United/Continental and SAP aren't waiting.

Other examples: AMA News, ???One year after Apple launched its first iPad tablet computer, 27 percent of primary care and specialty physicians own an iPad or similar device ??? a rate five times higher than the general population, according to a report by the market research firm Knowledge Networks.???

GE Healthcare, a unit of General Electric Company, demonstrated the applications it plans to roll out this year to let physicians remotely access its portfolio of electronic medical records (EMRs), including Centricity Advance and Centricity Practice Solution, on the Apple iPad and iPhone.
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Seems to me that there are companies that have
Snooki_smoosh_smoosh 18th Oct
found synergies with the iPad like SAP and Salesforce. Some businesses have found ways to use iPad's and iOS devices as part of their business Point-of-Sale systems.

Companies are finding ways to integrate the devices into their infrastructure, and many more are figuring out all there needs to be is web app on the home screen that makes a connection to the server, allowing their users to work from within the app to do what they need, leaving no data on the device, and even if lost, it can be remotely wiped.

Education especially is embracing the iPad. What seems to me is that what many are missing here, is that the idea behind the iPad removes user profiles because they are not necessary. You have the users authenticate through the application, not the device.

Now does Apple need to put some polish on the iPad for mass management in an enterprise? Sure it does, but this device is only two generations old now, but it isn't as scary as some make it sound.
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RE: iPads in the enterprise: Pondering the headaches
crazydanr@... Updated - 18th Oct
@Snooki_smoosh_smoosh
"Education is adopting the iPad"

We adopted a few dozen iPads and they rapidly became what they are - toys to play with. "Educational games" that distract students. Kids clamoring over each other to play; I mean "learn" on them.

Without integrated authentication it's a pain to find out who is browsing where. Without group policy I can't prevent them from using proxies and browsing to inappopriate sites. Managing the billing and a bunch of machines with iTunes to synch with all these devices? Managing apps across hundreds of these? Managing the data on them? Backing them up? It's a joke.

Any institution that is embracing iPads is wasting tax-payer money. They don't need a $400 tablet to learn to read. I'm a big fan of technology improving our lives, but I speak from direct experience when I tell you they don't help in school. You know what helps? Books and paying attention. Anyone who says otherwise doesn't want you to take away their toy.

We have an ignored, semi-literate generation growing up with no social skills and we throw toys at them and claim these exciting, magical devices will change their lives. I guess they will - good luck cleaning up after tens of millions of disposable music players and phones.
@Snooki_smoosh_smoosh We are looking at tablets as a way to save paper in classes offered as part of our technical training. As long as iPads won't do Flash, which is the basis for most e-learning we won't be using iPads. This is on top of all the management issues mentioned by others.

E-learning is a perfect use for a tablet as it is basically interactive media consumption. The 10 inch screens are big enough so that we don't need to reformat material and the touch screens work great for "select the answer" on-line tests or excercises.
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just use netbooks. problem solved.

comes with a keyboard, and ports. cheaper too.

why do we need to work so hard to make fads/trends work?
"Technology execs are toting iPads and trying to figure out how to deploy them en masse, but there are significant issues to ponder."

And in that sentence is all you need to know.

Dumb Exec: "So, these iPads, they're great, I want them - now what do we use them for?"

That is why you have people trying to shoehorn crap like iTunes into the Enterprise.
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easy solution: don't do that
Professor8 18th Oct
"Apple iPads and tablets may require a Microsoft license. Even user-owned devices may require a license for things like accessing Microsoft servers and running Office and Outlook."

This is easily solved. Simply have nothing to do with MSFT and you'll be much better off.
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Please clarify something for me
toddybottom 18th Oct
@Professor8
I thought that it was impossible to avoid MS because they have a monopoly.

Although that does raise an interesting question. I wonder if Apple uses any MS servers or desktops or Office suites in the operation of the world's richest company? If not, then it does make everyone who says that you can't avoid MS look like a total and complete moron.
@toddybottom: Seriously?
Every monopoly can be avoided. Just live in a cave.
But some don't want to live in caves, so they encounters these monopolies anyway.
Also: Microsoft has a position that makes them almost a monopoly.
"Almost" since they're not a monopoly in the sense of being state sanctioned, but they're so large that they nearly have the same power they would have had if they WERE state sanctioned.
You never played the game the best of the iPad

Spider-Man Total Mayhem HD

This cool action game gives you control of everyone's favorite wall-crawling super hero. Swing around, fight off bad guys, and show off your cool spidey moves
Read more: http://www.ipadgamesfree.net
http://www.kidsipadappsfree.com
@mobileadmin

How about the other issues he mentioned in the article? Namely, how can apple vette all the custom app for the company too? Can they reject an app because it is not up to their standard? Ultimately, the Achilles' heel of Apple in enterprise is that it is a closed system. if what you don't have their approval, you can't run your apps on their machine without jailbreaking. In house IT staff can handle learning to use new system but if they can get their workaround so the enterprise can function continuously. Apple is a single source company if there is a problem ONLY they can fix it. You have no other choice! And don't tell me iOS is bullet proof. No man make object will ever be.
Just wondering if any of you guys challenged by administering iOS in the enterprise has tried these solutions
http://www.absolute.com/en/products/absolute-manage/mdm-overview/features.aspx
and
http://www.jamfsoftware.com/products/casper-suite
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Leave it to MS fanbois to throw a wall of BS up on this thread. Best part of all this is that I'm staring at a link right here that says "Over a million web sites affected in mass SQL injection attack"

I'll stick with Apple's developers when it comes to security, tyvm.
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@pc_techs_ct@...

LOL...revisit the home page of ZDNet, you'll be staring at another link:

http://www.zdnet.com/blog/security/new-mac-os-x-malware-disables-apples-malware-protection/9665?tag=mantle_skin;content
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Another religious debate * sigh *
IslandBoy_77 19th Oct
I don't know why it is that every time those using Apple products who also use Microsoft (and Google) want to critique the way Apple does (or doesn't do) something, the wrath of the Apple apologists gushes forth like a torrent of effluent. The truth is that ALL platforms have issues and problems. Some people experience problem A with configuration B, but the next person has problem C with configuration D and never encounters problem A, therefore assuming problem A can't possibly exist.

There will never be a perfect operating system / platform so long as humans are writing the code: in fact, so long as humans have any part in the manufacturing of any computer hardware or software, there will always be issues, problems, glitches, annoyances and all those things, since there are too many variables in play. IF there ever comes a time when AI machines are able to REALLY think autonomously (SkyNet, anyone?), then MAYBE we will see the perfect OS / hardware combo. In the meantime, we all need to play nicely with each other and stop these ridiculous religious "word wars" that erupt whenever someone tells us that our favourite emperor has no clothes... :-p
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Great topic. iPads and other tablets with different operating systems proliferating in the enterprise creates a significant challenge for IT. As a previous commenter mentioned, your organization hopefully invests in a single mobile device management tool to manage all devices and operating systems across physical and virtual environments. This allows IT many headache-saving features, including user self-enrollment, the ability to remove apps IT doesn???t want users to be able to access, the ability to track down a lost iPad, and how to completely or selectively remove applications. MDM was the biggest topic at the GWAVACon I attended last month (http://blog.matrix42.com/content/gwavacon-emea-2011-and-byod-opportunity), as more enterprises begin feeling the pain of the BYOD revolution. For enterprises considering iPads and other tablets, it???s imperative they discuss this MDM option before a mass deployment.

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